Cisco Tac Escalation Center - Cisco CP-7914 - 7914 - Key Expansion Module Quick Start Manual

Ip phone expansion module

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Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or

priority level 2 issues. These classifications are assigned when

severe network degradation significantly impacts business

operations. When you contact the TAC Escalation Center with

a P1 or P2 problem, a Cisco TAC engineer automatically opens

a case.

To obtain a directory of toll-free Cisco TAC telephone numbers

for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations

center to determine the level of Cisco support services to which

your company is entitled: for example, SMARTnet, SMARTnet

Onsite, or Network Supported Accounts (NSA). When you call

the center, please have available your service agreement number

and your product serial number.

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