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Remote Technical Support
Remote Support Session allows the technician to diagnose
your system from a TSC computer. To use this utility, you
must have an optional external modem or PCMCIA modem
card connected to your system and a telephone line.
If the Remote Support Session software is required, the
technician asks you for your phone number and instructs
you to prepare your system for remote support.
Follow these steps to prepare your system for remote
support. A modem must be installed in the system and
connected to a telephone line.
1.
With the system power off, insert the NEC Hardware
Utilities diskette into the diskette drive.
2.
Turn on the system power. A menu appears.
Type
3.
displays "Wait Dial-In Set" and a message indicating
that the system is waiting for the remote dial-in.
NOTE: Do not touch your keyboard while waiting for
the remote dial-in.
To cancel the remote dial-in, remove the diskette and press
Ctrl-Alt-Del
6-6 Solving Problems
to select "Remote Support Session." Your screen
2
.
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