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NEC Technical Support
NEC offers a free technical support service to use if you
have a technical problem that cannot be resolved by your
dealer. NEC's technical support can help you with ques-
tions about software and hardware compatibility, operating
system software issues, and using the products.
Call 1-800-632-4525, Monday through Friday, between
8:30 AM and 8:00 PM, Eastern Standard Time (EST).
NEC Customer Service Response Center
If the need arises, the NEC Customer Service Response
Center (CSRC) can help you with alternatives for servicing
and repairing your NEC product. The CSRC also provides
general information, handles call routing, and resolves any
warranty issues and customer complaints.
Call the CSRC at 1-800-632-4525, Monday through
Friday, between 8:30 a.m. and 8:00 p.m., EST.
The NEC service and repair network includes the following:
250 premier level TotalService Preferred servicers
1350 NEC Authorized Service Centers (NASC)
Mail-in to an NEC repair depot (for warranty and out-
of-warranty products).
MAIL-IN SERVICE
NEC provides an optional mail-in repair service in circum-
stances that preclude the use of UltraCare, a local author-
ized dealer, or if the warranty has expired. You can mail
your NEC product to one of four repair depots located
across the U.S. and Canada. Arrange for mail-in service
through the CSRC at 1-800-632-4525.
If You Need Help 7-7
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