Nec Computers Technical Support Services - NEC VERSA VXi Service And Reference Manual

NEC Computers FTP Site
You can use the Internet to access the NEC Computers FTP (file transfer protocol) site to
download various files (video drivers, printer drivers, BIOS updates, and Setup Disk files). The
files are essentially the same files as on the NEC Computers web site.
To access the NEC Computers FTP site, enter the following Internet ftp address through your
Internet Provider:
ftp.neccsdeast.com/pub/
Once in the /pub directory, click on a product line or service until you find the file you want to
download. Click on the selected file and follow the prompts to download the file to the system.
Email/Fax to Support Services
The NEC Computers Technical Support Center offers technical support by email over the
Internet network if you have access. The Internet email address is:
tech-support@nec-computers.com/
You can also fax technical questions to the NEC Computers Technical Support Center if you
have access to a fax machine or fax/modem. The fax number is:
(801)-579-1552
When using the email or fax support service, please include the following words in the subject
field for prompt response from the appropriate technical person:
Desktop
!
Monitor
!
Notebook.
!
You should provide as much specific information about your questions as possible. Also, if you
are sending a fax, please include your voice telephone number and your fax number with the
question. You will receive a response to your questions within one business day.

NEC Computers Technical Support Services

NEC Computers also offers direct technical support through its Technical Support Center. (NEC
Computers technical support is for U.S. and Canadian customers only; international customers
should check with their sales provider.)
Direct assistance is available 24 hours a day, 7 days a week. Call the NEC Computers Technical
Support Center, toll free, at
System hardware — toll-free phone support is limited to the length of the standard
!
warranty.
Preinstalled software — toll-free phone support for 90 days from the time of your first call
!
to the NEC Computers Technical Support Center.
Please have available the system's name, model number, serial number, and as much
information as possible about the system's problem before calling.
For outside the U.S. or Canada, please contact the local NEC Computers office or dealer for the
support and service available in your country.
(U.S. and Canada only) for the following support.
1-800-632-4525
Getting Services and Support 8-3