Remote Technical Support - NEC VERSA V User Manual

Remote Technical Support

With Remote Support Session, the technician can diagnose
your system from a TSC computer. To use this utility,
you must connect your modem to a telephone line. (See
"Connecting Phone Lines" in Chapter 3.)
If the Remote Support Session software is required, the
technician asks you for your phone number and helps you
to prepare your system for remote support.
Follow these steps to prepare your system for remote sup-
port. You must have a modem installed in the system and
connected to a telephone line.
1. With the system power off, insert the NEC Hardware
Utilities diskette into the diskette drive.
2. Turn on the system power. A menu appears.
Type
3.
displays "Wait Dial-In Set" and a message indicating
that the system is waiting for the remote dial-in.
TIP: Do not touch your keyboard while waiting
for the remote dial-in. You may interfere with the
remote connection.
To cancel the remote dial-in, remove the diskette and simul-
taneously press
to select "Remote Support Session." Your screen
2
Ctrl-Alt-Del .
Problem Solving 6-7