Seakeeper ConnectBox User Manual page 27

SEAKEEPER CONNECTBOX USER'S MANUAL
PRODUCT CONNECTBOX
TROUBLESHOOTING INTEGRATION
More detailed troubleshooting can be found in the SWI-106 and SWI-206 documents. The most
common issue with MFD integration is the Seakeeper app not loading on the MFD once
connected. The following steps may be helpful in identifying the issue:
1. Check physical cable connections at the back of the ConnectBox, the MFD, and the
connectors and hubs.
2. Update both the MFD and Seakeeper software to the most up-to-date versions.
3. Restart the MFD and then the Seakeeper.
4. To use a single Seakeeper unit application, check that the Seakeeper ID is "1".
For multiple Seakeeper applications, check that a Seakeeper is designated as Seakeeper ID "1"
and the other units are identified with increasing ID numbers (2, 3, ...).
Additional support is always available through the Seakeeper Product Support Team at
support@seakeeper.com.
Page 27 of 27
Document # 90769-1
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