Faqs And Troubleshooting - Jabra GO 6470 User Manual

11.

faQS and tRoubleShooting

Q WHY WON'T MY HEADSET PAIR WITH MY MOBILE PHONE?
a please check the following:
- make sure that the headset is charged and in pairing mode. If the headset is already turned on, use the
headset's multi-function button to turn it off (press and hold for 4 seconds), then turn it back on to pairing
mode (press and hold for 4 seconds). please note that in pairing mode, its led is a constant blue color. If it
shows red, the headset needs charging.
- make sure that bluetooth® is active on your mobile phone and put it into bluetooth® pairing mode. the exact
procedure for doing this varies according to model and brand, so check your mobile phone user manual for
details.
- remember that the headset identifies itself as "Jabra GO 6400" — you need to find and select this on your
phone. you might also be prompted to enter the pass code "0000" (four zeros) to accept pairing. If you are
still having trouble, see the section "Using the headset with other bluetooth® devices" below for further help.
Q HOW DO I PAIR MY HEADSET WITH THE JABRA GO 6470 BASE?
a If you dock a Jabra GO 6470 base and headset that are not paired, the touch screen asks if you would like to
pair them (thereby removing the previously paired headset, if there is one, from the base's pairing table).
touch the 'confirm' icon to pair them; touch the 'cancel' icon to prevent pairing (while still charging the headset).
please note that if you dock a headset to a Jabra GO 6470 base with which it is already paired, no pairing
notification will appear.
Q WHY WON'T MY HEADSET PAIR WITH THE USB BLUETOOTH® ADAPTER?
a please check the following:
- make sure that the headset is charged and in pairing mode – see above.
- make sure that the adapter is in pairing mode. with the adapter attached to the pC, press and hold the
adapter's multi-function button down for 2 seconds to put it into pairing mode. In pairing mode, its led is a
constant blue color. If you are still having trouble, see the section called "pairing the adapter and headset"
in the user manual for more information.
Q WHY DOESN'T MY COMPUTER DETECT THE JABRA GO 6470 BASE?
a try connecting the base to another Usb port on the pC. also, please note that it must be a direct connection,
i.e. with no Usb hub in between.
Q I CAN'T CONTACT THE DIAL-IN SERVER. WHAT SHOULD I DO?
a let the touch screen wizard guide you — you can retry the automatic setup or try a manual setup of your
desk phone.
you can also choose to retry the cable setup. see the section called "Configuring the Jabra GO base for your
desk phone" in the user manual for more information.
Q WHY DOESN'T MY HEADSET WORK WITH MY SOFTPHONE / MOBILE PHONE?
a please check the following:
- make sure the headset is charged. the led lights up a constant green color when fully charged.
- make sure you are within range of the Jabra GO 6470 base or mobile phone. see the question concerning
range, below.
- the base or mobile phone and the headset may no longer be paired. see the section in the user manual
about pairing these devices.
Q MY HEADBAND / EARHOOK / NECKBAND IS BROKEN. HOW DO I GET ANOTHER ONE?
a simply contact your local Jabra supplier and place an order.
you can find the part numbers in the section called "Optional accessories" in the user manual.
Q NOTHING HAPPENS WHEN I TRY TO USE MY DESK PHONE.
a Check the following:
- make sure the Jabra GO 6470 touch screen base is powered on.
- make sure the desk phone is the current target. see the section "the target phone Concept" for more.
- make sure the audio link to the desk phone is active (e.g., by tapping the headset multifunction button or
touching the activate-audio-link icon on the touch screen)
- make sure that the telephone has an active connection to the phone network (i.e. its handset is off the hook
or its headset button is pressed).
- re-run the desk phone set-up wizard
Jabra GO 6470 User manUal
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