Jabra GO 6470 User Manual
  1. Manuals
  2. Brands
  3. Jabra Manuals
  4. Headsets
  5. GO 6470
  6. User manual
Jabra GO 6470 User Manual

Jabra GO 6470 User Manual

Hide thumbs Also See for GO 6470:
Table of Contents

Advertisement

Quick Links

Download this manual

Advertisement

Table of Contents
loading

Related Manuals for Jabra GO 6470

Summary of Contents for Jabra GO 6470

  • Page 2: Table Of Contents

    Quick-StaRt SetuP wizaRd ....................14 aSSeMBling the Jabra go BaSe and headSet ............14 connecting the Jabra go BaSe to youR deSk Phone ........17 configuRing the Jabra go BaSe foR youR deSk Phone ......20 uSing a handSet lifteR oR electRonic hookSwitch .........22 connecting the Jabra go BaSe to youR coMPuteR ........26...
  • Page 3 Staying within Range ........................46 MicRoPhone noiSe Blackout™ ..................46 7.10 naRRowBand vS. wideBand audio ................46 7.11 high caPacity Jabra go inStallationS ...............46 7.12 Managing Bluetooth® connectionS and the PaiRing taBle ....47 7.13 foRcing Reconnection/diSconnection via the touchScReen ..48 Jabra GO 6470 User manUal...
  • Page 4 — what iS PoSSiBle? ..................60 call Switching ..........................60 audio on-hold ..........................61 10. UsInG the Jabra GO travel CharGer ........62 10.1 Jabra go tRavel chaRgeR diagRaM ................62 10.2 StoRing the headSet and uSB Bluetooth® adaPteR ........62 10.3 chaRging the headSet with the tRavel chaRgeR .........63 10.4 coMMunicating with a Pc ....................63...
  • Page 5 11.1 Jabra link 350 uSB Bluetooth® adaPteR diagRaM ..........64 11.2 PuRPoSe of the uSB Bluetooth® adaPteR ...............64 11.3 Jabra link 350 uSB Bluetooth® adaPteR SetuP and connection ....64 11.4 PaiRing the adaPteR and headSet ................65 11.5 Jabra link 350 uSB Bluetooth® adaPteR viSual indicatoRS .....66 11.6 the Jabra link 350 uSB Bluetooth®...

  • Page 6: Introduction

    1. intRoduction Thank you for choosing a Jabra GO™ headset. We are sure that you will enjoy its wide range of features and find it comfortable to wear and easy to use. this manual describes the Jabra GO 6470 headset solution.

  • Page 7: Important Safety Information

    - to set the Intellitone™ level using the touchscreen, please see the section “Settings menu”. - to set the Intellitone™ level using Jabra Control Center on your pC, please see the Jabra pC suite online help. Important: Check your local laws or regulations to find out whether a specific protection level is mandated in your area.

  • Page 8: Care And Maintenance

    Maintenance protect your Jabra GO base and headset just as you would any other type of sensitive electronic equipment. If your Jabra devices require cleaning, then consider the following advice: - If necessary, clean the touchscreen with a standard computer-screen cleaning solution, such as dry wipes, anti-static screen cleaner and/or prepackaged towelettes.

  • Page 9: Product Overview

    6 Two differently-shaped earbuds 7 Telephone cable 8 USB cable 9 Installation CD with Jabra PC Suite Software, user’s guide and other tools 10 Warning & Declaration guide and quick-start guide 11 Jabra GO Travel Charger 12 Mains power adapter (for travel charger)

  • Page 10: Optional Accessories

    6 14121-23 neckband 7 14121-22 replacement headband 8 14121-21 2 x replacement ear hooks/3 x replacement earbuds * Jabra LINK 14201-10 dhsG Cord, 14201-17 (polycom), 14201-19 (avaya), 14201-20 (avaya, alcatel, toshiba & shoretel) and 14201-22 (Cisco) Jabra GO 6470 User manUal...

  • Page 11: Jabra Go Headset Diagram

    4 Activity and status indicator (multicolor LED) 5 Earbud (with speaker) 6 Mount for ear-hook wearing-style attachment 7 Recharge and data interface Figure 3: Jabra Go headset as seen from the outer and inner sides, respectively Jabra GO 6470 User manUal...

  • Page 12: Jabra Go Base Diagram

    6 USB port (connects to your computer) 7 Power adapter port 8 Security slot and (recessed) cradle-release button 9 Speaker for ring tones and touchscreen audio feedback Figure 4: Jabra Go base, seen from the front and back, respectively Jabra GO 6470 User manUal...

  • Page 13: System Setup And Connections

    Figure 5: Jabra Go base connections Using a Headset with a Desk Phone to accommodate the full range of desk phones in use, Jabra GO is able to adapt itself to your phone by offering the following settings: - Termination standard though all desk phones use the same type of cable to connect the handset to the phone body, the internal wiring standard for this cable varies according to desk-phone model.

  • Page 14: Quick-Start Setup Wizard

    - Note: when the wizard is helping you set up your desk phone, it will ask you to call the Jabra test server. this enables the Jabra GO base to test its clear dial-tone switch and mic-level settings by exchanging signals with the test server.
  • Page 15 Figure 7: Wearing the Jabra Go headset in various styles Choose a style and assemble the headset so that it will fit to your preferred ear. see Section 7.2: Assembling or Changing the Wearing Style for detailed instructions.
  • Page 16 It is held firmly in place by a magnet. Figure 8: Inserting the headset into the cradle for storage and charging Jabra GO 6470 User manUal...

  • Page 17: Connecting The Jabra Go Base To Your Desk Phone

    Note: If you dock a Jabra GO base and headset that are not paired, the touchscreen asks if you would like to pair the two units removing the previously paired headset (if any) from the base’s pairing table). connecting the Jabra go BaSe to youR deSk Phone...
  • Page 18 Connecting to a Desk Phone without a Headset Port If your desk phone does not include any built-in support for adding a headset, then connect the Jabra GO base between the handset and the desk-phone body as described below. Figure 9: Connecting to a desk phone without a headset port 1.
  • Page 19 2. your base and desk phone are now connected. note, however, that you must still configure the base for your specific desk-phone model using the desk phone setup wizard. see the section “Configuring the Jabra Go Base for your Desk Phone”.

  • Page 20: Configuring The Jabra Go Base For Your Desk Phone

    Jabra go BaSe foR youR deSk Phone when the touchscreen wizard is helping you set up your desk phone, it will ask you to call a Jabra test server. this enables the Jabra GO base to test its clear dial-tone-switch and microphone-level settings by exchanging signals with the test server.
  • Page 21 In the guided setup, you are prompted to select your country from a list. this determines which Jabra test server number is displayed for you to dial. If your country is not listed, select a neighbouring country. If the Jabra GO base cannot contact the Jabra test server: In this case, you can choose to set the switch manually.

  • Page 22: Using A Handset Lifter Or Electronic Hookswitch

    - dial your friend’s number using your desk-phone buttons. 4. as you speak with your friend, adjust the mic.-level control on the Jabra GO touchscreen (desk phone setup wizard, manual setup) until your friend tells you that your voice sounds clear (loud enough) but not distorted (too loud).
  • Page 23 Connecting to the GN1000 Remote Handset Lifter a remote handset lifter gives you remote call control with a Jabra GO headset up to 100 m away from your desk. It lets you answer calls, end calls and transfer ring tones to the headset.
  • Page 24 If the handset was not lifted, touch No. In this case, you can choose to Retry or Cancel. If you choose to retry, the touchscreen takes you back to a point in this flow just after step1 (where Jabra Gn1000 has been selected). If you choose to cancel, the setup is aborted and the touchscreen takes you to the start of the cabling procedure for configuration without ehs or Gn1000.
  • Page 25 2. Connect the electronic-hookswitch adapter as described in the cabling guide included with the adapter. 3. Configure the Jabra GO base to communicate correctly with your model of desk phone. the required standard is clearly printed on a label attached to the hookswitch cable. the desk phone setup wizard prompts you to select this during initial setup.

  • Page 26: Connecting The Jabra Go Base To Your Computer

    3. the remainder of the softphone setup must be completed on your pC. the setup wizard prompts you to do this — see the online help of the Jabra pC suite for more on how to do this, including specific instructions on how to enable your softphone type.

  • Page 27: Installing And Running The Jabra Pc Suite

    5. inStalling and Running the Jabra Pc Suite Jabra Pc Suite featuReS the Jabra pC suite is a collection of programs that support and expand your headset’s features. It enables you to: - Control several types of softphone programs from your headset...
  • Page 28 Jabra pC suite online help for complete details. Note: while a device is in firmware update mode, it is not visible in Jabra Control Center or listed in the device service window. Jabra GO 6470 User manUal...

  • Page 29: Central Administration And Mass Deployment

    MaSS dePloyMent If you are an It manager of an organization that is rolling out a large number of Jabra GO solutions, then you might wish to use the Jabra Control Center, which is part of the Jabra pC suite.

  • Page 30: Daily Use - Calling, Answering And Hanging Up

    In this case, when the call ends the target phone is the phone for which you accepted the call. for maximum convenience, set the target phone to the phone which you are most likely to use for outgoing calls. Jabra GO 6470 User manUal...

  • Page 31: How To Make A Call

    Note: some mobile phones may work differently and/or require you to configure them to work as described above. please see your mobile phone documentation for complete details about how to use it with a Bluetooth® headset. Jabra GO 6470 User manUal...
  • Page 32 — in the PC & Softphone menu — or you can use Jabra Control Center (see the pC suite online help for details. see also Chapter 5: Installing and running the Jabra pC suite).

  • Page 33: How To Answer A Call

    - lift your desk phone handset from the receiver, setting it aside — or press the headset button, if your desk phone has one. you should now hear a dial tone. 3. dial the number using your desk phone’s buttons. how to anSweR a call Figure 38: Answering a call Jabra GO 6470 User manUal...

  • Page 34: Hanging Up

    Jabra GO base and/or headset. In most cases (see below), the touchscreen indicates which phone is ringing and shows the incoming phone number (if available). the ringtone played in the headset also indicates which phone is ringing (see also the section “headset Controls and Signals).

  • Page 35: Controlling The Speaker Volume And Microphone

    2. activate the audio link to the headset by doing one of the following: tap the headset’s multifunction button; touch the call icon on the touchscreen; or lift the headset from the Jabra GO base (if enabled, see Section 8.8: headset Docking-operation).

  • Page 36: Last Number Redial

    Redial Jabra GO is able to send a redial command to the current target phone. this feature requires that the target phone supports the redial command; check your phones’ documentation for details. to use last-number redial with a phone that supports it: 1.

  • Page 37: Listening To Music

    Jabra Control Center and/or its icon in the windows notification area to activate the audio link from the pC to the Jabra GO headset. provided no other phone lines are active, your headset will then begin to play all of the sounds generated by your pC, including music from your media player.

  • Page 38: The Jabra Go Headset

    Jabra GO headset in a variety of styles, each of which can be worn on either the left or right ear, as illustrated below. Figure 41: Wearing the Jabra Go headset in various styles Important: regardless of which wearing style you choose, always be sure to adjust the headset so that the microphone is positioned as close to your mouth as possible.

  • Page 39: Replacing The Earbud

    Pairing the Headset with a Mobile Phone to use Bluetooth®, you must set up the wireless communication between the Jabra GO headset and your mobile phone by pairing them. the setup wizard helps you to do this during initial setup, but can also pair the headset manually at any time using the procedure below.
  • Page 40 Pairing the Headset with a Jabra GO Base If you dock a Jabra GO base and headset that are not paired, the touchscreen asks if you would like to pair the two units (thereby removing any previously paired headset from the base’s pairing table). touch the confirm icon to pair them;...

  • Page 41: Headset Controls And Signals

    ”Managing Bluetooth® Connections and the Pairing table”. headSet contRolS and SignalS all Jabra GO headsets feature a collection of controls and indicators that enable you to manage and monitor your calls. these are: 1. Multifunction button this button is located near the back of the headset.
  • Page 42 - slide your finger up the touch panel (away from your mouth) to increase the volume. - slide your finger down the touch panel to decrease the volume. - double-tap on the touch panel to mute or unmute the microphone. see also Section 6.6: Controlling the Speaker Volume and Microphone. Jabra GO 6470 User manUal...
  • Page 43 (such as pairing failed) three quick tones followed by a lower long tone table 4: headset signal tones and their meanings Jabra GO 6470 User manUal...
  • Page 44 (see the section “Settings menu”) or the Jabra Control Center program of the Jabra pC suite running on your pC.

  • Page 45: Battery Indicators And Recharge

    Recharging the Headset to recharge your headset battery, do one of the following: - place the headset in its cradle on the Jabra GO base. see also Section 4.3: Assembling the Jabra Go Base and headset. - place the headset into its travel Charger and connect the charger to power. see also Section 9.3: Charging the headset with the travel Charger.

  • Page 46: Staying Within Range

    If you are talking through the Jabra GO Base or Jabra lInK 350 UsB Bluetooth® adapter, then your call will be kept open for up to 120 seconds after you go out of range and then disconnected.

  • Page 47: Managing Bluetooth® Connections And The Pairing Table

    Jabra GO headset is able to hold up to 8 devices in its pairing table. If you add a ninth device, the headset will automatically remove an item from the table to make room for the new one.

  • Page 48: Forcing Reconnection/Disconnection Via The Touchscreen

    7.13 foRcing Reconnection/diSconnection via the touchScReen the Jabra GO base does not connect directly to the mobile phone — the base connects to the headset and the headset connects to the mobile phone. Its connection to the mobile phone is via the headset.

  • Page 49: The Jabra Go Touchscreen Base

    Jabra GO base. see also Chapter 3: Product overview for detailed diagrams. Jabra go BaSe connectionS and SetuP for details about how to set up the Jabra GO base and connect it to your various phones, please see Chapter 4: System Setup and Connections. uSing the touchScReen Jabra GO base features a color touchscreen that enables you to configure the solution, set preferences and manage everyday calls.

  • Page 50: Standard Operation

    Jabra GO base settings, choose a target phone and activate the audio link from your headset to the current target phone.

  • Page 51: Call Options Menu

    “Controlling the Speaker Volume and Microphone” for more. Figure 54: Speaker volume level adjustment - Tone setting: enables you to select one of three pre-sets for the sound you hear in your headset: Treble, Normal and Bass. Jabra GO 6470 User manUal...

  • Page 52: Phone Menu

    - Disconnect / Connect: this is only shown if your mobile phone is the target phone and it is idle (has no active call). this forces the headset to disconnect / connect to the mobile phone. see the section “Forcing Reconnection/Disconnection via the touchscreen” for more. Jabra GO 6470 User manUal...

  • Page 53: Msh Phone Active Call Screen

    “Audio Bridging and Switching” for more. 5. Reject new: touch here to remain on your current call and terminate the incoming call. Figure 57: touchscreen information and options for handling call collision Jabra GO 6470 User manUal...

  • Page 54: Managing Call Waiting

    Softphone menu, in this case). this allows you to put your call on hold, on audio-hold or to hold-and-switch calls— see fig. 61 for more. Figure 59: one or more calls on hold (call waiting) Jabra GO 6470 User manUal...
  • Page 55 2. Put on audio-hold: touch here to put your current call on audio-hold 3. Put on hold: touch here to put your current call on hold. Figure 61: Managing call waiting; one or more calls are on hold Jabra GO 6470 User manUal...

  • Page 56: Settings Menu

    - if you want to use your headset with two mobile phones (rather than one mobile phone and the base). - if you want to switch between using the headset with the base and the Jabra lInK 350 UsB Bluetooth®...

  • Page 57: Headset Docking-Operation

    (in which case it is disabled by default). In any case, you can enable/ disable this function using the Aut. Audio Link setting via the base touchscreen or from the Jabra pC suite. see the Advanced Settings menu description for more.

  • Page 58: Jabra Go Base Audio Indicators

    Jabra GO base. this will release the cradle assembly so that you can remove it, for example by turning the base upside down and shaking it gently.

  • Page 59: Web Conferencing

    - If a call comes in on either the desk phone or the mobile phone, there is a call collision, which can be handled in exactly the same way as for a real active softphone call. Jabra GO 6470 User manUal...

  • Page 60: Audio-Hold And Call Switching

    (in the foreground on the Jabra base touchscreen) — for example between a held call on your deskphone and a current call on your mobile phone.

  • Page 61: Audio On-Hold

    Figure 72: You have two calls; one Figure 73: the active call is put on phone call is active and one on audio-hold. audio-hold when the new call is now active, as accepted. shown. Jabra GO 6470 User manUal...

  • Page 62: Using The Jabra Go Travel Charger

    10. uSing the Jabra go tRavel chaRgeR the Jabra GO travel Charger is included with the Jabra GO 6470 package. this chapter explains how to use the travel Charger. 10.1 Jabra go tRavel chaRgeR diagRaM 1 Headset cradle 2 Mini-USB socket 3 Jabra LINK 350 USB Bluetooth®...

  • Page 63: Charging The Headset With The Travel Charger

    10.4 coMMunicating with a Pc you can use the programs of the Jabra pC suite to make headset settings and to update the headset firmware. Usually you will do this via the touchscreen, but you can also do so by connecting the headset directly to your pC via the travel Charger and its UsB connection.

  • Page 64: The Jabra Link 350 Usb Bluetooth® Adapter

    11. the Jabra link 350 uSB Bluetooth® adaPteR the Jabra lInK 350 UsB Bluetooth® adapter is available as an accessory for your Jabra GO 6470 solution. this chapter explains how to use the UsB Bluetooth® adapter. 11.1 Jabra link 350 uSB Bluetooth® adaPteR diagRaM 1.

  • Page 65: Pairing The Adapter And Headset

    Jabra GO headset and Jabra lInK 350 UsB Bluetooth® adapter: 1. attach the UsB Bluetooth® adapter to your pC and turn on the pC (see also the section 10.3: Jabra lINK 350 uSB Bluetooth® Adapter Setup and Connection).

  • Page 66: Jabra Link 350 Usb Bluetooth® Adapter Visual Indicators

    (when not in pairing mode)  Cancel pairing (when already in pairing mode) table 7: Commands that can be issues to the Jabra lINK 350 uSB Bluetooth® Adapter using its multifunction button Jabra GO 6470 User manUal...

  • Page 67: Faqs And Troubleshooting

    Q HOW DO I PAIR MY HEADSET WITH THE Jabra GO 6470 BASE? a If you dock a Jabra GO 6470 base and headset that are not paired, the touch screen asks if you would like to pair them (thereby removing the previously paired headset, if there is one, from the base’s pairing table).
  • Page 68 Q I HAVE MOVED TO A NEW DESK AT WORK. IS IT POSSIBLE TO PUT MY HEADSET ON ANOTHER Jabra GO 6470 BASE? a yes. Just place your headset in the cradle of the new Jabra GO 6470 base. the two devices will pair and connect automatically.
  • Page 69 Q IS IT POSSIBLE TO LISTEN IN ON CALLS WITH THE Jabra GO 6470? a the risk of unauthorized access to communication via a Bluetooth® headset is very limited. Jabra GO 6470 uses 128 bit encryption. Q WHAT IS THE RANGE ON THE Jabra GO 6470?

  • Page 70: Getting Assistance

    13. getting aSSiStance If you are having problems with your headset solution that are not addressed by the information in this manual, then please feel free to contact Jabra technical support at any the locations listed below. 13.1 euRoPe Web (for the latest support info and online User manuals): www.jabra.com...

  • Page 71: Technical Specifications

    Firmware update: downloadable from pC Recharge: while docked in the Jabra GO base, or via travel charger connected to mains power, or pC (via UsB) or via car charger PC-based configuration: all settings can be stored and loaded from a pC for backup and mass deployment 14.2 headSet heaRing PRotection...

  • Page 72: Headset Battery

    (incoming, outgoing and missed calls) Cradle: fits supplied Jabra GO headset; features magnetic coupling; recharges the headset battery while headset is docked; easily replaced to accommodate future headset upgrades Audio: Built-in speaker can provide ring tones and/or audio feedback for touchscreen operation Bluetooth®...

  • Page 73: Jabra Link 350 Usb Bluetooth® Adapter

    (or headset port), rJ-45 for aUX (for electronic hookswitch or Gn1000 remote handset lifter) Clear dial-tone switch and microphone calibration: software controlled and adjusted automatically by calling your local Jabra test server Electronic hookswitch standards: Gn rhl, Cisco, dhsG, msh, (each requires additional cabling and/or equipment available separately; more may...

  • Page 74: Jabra Go Travel Charger

    - Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. - Consult the dealer or an experienced radio/tv technician for help. the user must place the Jabra GO base 8” (20 cm) or more from any personnel in order to comply with fCC rf exposure requirements.

  • Page 75: Glossary

    (puts the phone “on hook”). Jabra® PC Suite a collection of pC programs that enable you to configure your Jabra device, update its firmware and control supported softphones using the buttons on your headset. the Jabra pC suite also includes drivers for various softphones on the market.
  • Page 76 Softphone driver establishes a control link between a softphone and your Jabra headset, so you can answer and end, mute and un-mute, and hold and resume calls using the buttons on your headset. the actual call control functions available from your headset depend on the capabilities of the softphone and the Jabra headset model.

Table of Contents