Solving Internet Access Problems - HP xw9400 Service And Technical Reference Manual

Solving Internet access problems

Table 5-17 Internet access problems
Problem
Unable to connect to the Internet.
Cannot automatically launch
Internet programs.
Internet takes too long to download
websites.
ENWW
Cause
Internet Service Provider (ISP)
account is not set up properly.
Modem is not set up properly.
Web browser is not set up
properly.
Cable/ DSL modem is not
plugged in.
The network cable is
disconnected.
Cable/DSL service is not
available or has been
interrupted due to bad
weather.
The CAT5 10/100/1000 cable
is disconnected.
IP address is not configured
properly.
Cookies are corrupted.
You must log on to the ISP
before some programs will
start.
Modem is not set up properly.
Solution
Verify Internet settings or contact the ISP for assistance.
Reconnect the modem. Verify the connections are correct
using the quick setup documentation.
Verify that the web browser is installed and set up to work
with your ISP.
Plug in cable/DSL modem. You should see a "power" LED
light on the front of the cable/DSL modem.
Connect the network cable between the cable modem and
the workstation RJ-45 connector. If the connection works,
the PC LED light on the front of the cable/DSL modem will
be on.
Try connecting to the Internet at a later time or contact your
ISP. (If the cable/DSL service is connected, the "cable" LED
light on the front of the cable/DSL modem will be on.)
Connect the CAT5 10/100 cable between the cable modem
and the workstations's RJ-45 connector. (If the connection
is good, the "PC" LED light on the front of the cable/DSL
modem will be on.)
Contact the ISP for the correct IP address.
1. Select Start>Control Panel.
2. Double-click Internet Options.
3. On the General tab, click Delete Cookies.
Log on to the ISP and launch the desired program.
Verify that the correct modem speed and COM port are
selected.
1. Select Start>Control Panel.
2. Double-click System.
3. Click the Hardware tab.
4. In the Device Manager area, click Device Manager.
5. Double-click Ports (COM & LPT).
6. Right-click the COM port your modem uses, then
click Properties.
7. Under Device status, verify that the modem is working
properly.
Troubleshooting scenarios and solutions 129