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This chapter provides information about troubleshooting your Coax-Ethernet Adapter.
Troubleshooting Tips
Use the following information to solve common problems you may encounter. Also, refer to the
knowledge base on the NETGEAR website at http://www.netgear.com/support.
Table 4-1. Troubleshooting Tips
Problem
Power LED is off.
Coax traffic LED is off, or on for
one bridge and not for another.
Chapter 4 Troubleshooting
Action
• Make sure that power is supplied to the electrical outlet.
• Make sure that the LEDs are on (check the LED On/Off button).
• Verify that you do not use a satellite television service. The MCA1001
Coax-Ethernet Adapter is not compatible for use with satellite television
installations (for example, DirecTV, Dish Network).
• Make sure that the LEDs are on (check the LED On/Off button).
• Make sure that the Mode Config/Normal button is off for all coax-
ethernet adapters on the network (LED is off). When the Mode Config/
Normal button is on (LED is solid), the coax-ethernet adapter is in
configuration mode, not normal operating mode.
• Make sure that all cables are connected and your coax connection is
working.
• If security was set, make sure you have set same security on all coax-
ethernet adapters.
• Try restarting each coax-ethernet adapter by pressing its reset button
(less than 10 seconds).
• Try resetting each coax-ethernet adapter to factory default settings by
pressing its reset button (longer than 10 seconds).
• Contact Technical Support; your coax-ethernet adapter might be
defective.
v1.0, December 2008
4-1
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