Do Not Disturb; Call Transfer - Polycom Poly VVX601 User Manual

Phone user guide – Poly VVX601

Do Not Disturb

DND
When your phone is idle, press the soft key to place the call in Do Not Disturb status. When Do Not Disturb is
enabled, the DND icon displays in the status bar. Calls will go straight to VM and will not ring phone. If your
phone is in a ring group, the ringing will stop on your phone but will continue on the other extensions in the ring
group.
DND
When Do Not Disturb is enabled, the DND notification will show on your screen. Press the soft key to disable.
Muting yourself to callers
The mute button is on the lower right of the phone and has a mute icon - Press that button to mute
yourself to callers. You will see the microphone button turn red, indicating you are muted to the caller.
Press again to unmute.
TIP: Mute can be used on handset, speakerphone and headset calls.
Call Hold
Press the Hold soft key during a call to place that call on hold. You will see the held call on your screen. To return
Resume
to the caller, press the soft key.
You can press your screen to select the call you want to resume if is more than one call on hold on your phone.
TIP: A call on hold can only be retrieved from the phone where the call was placed on hold. Use transfer or the Park
feature to place calls on hold that need to be retrieved from other phones on the system.

Call Transfer

Using Extension Buttons: If you have buttons for phones programmed on your phone, you can use them for quick
dial and quick transfers. To transfer: when on an active call, use your finger to slide the screen view to the right to
see the buttons. Press the extension button to transfer the call. The caller will immediately be routed to that
phone and your phone will be idle.
TIP: Extension buttons are default programmed for blind transfer. If you need to announce the call before
transferring the call, submit a service request to have that feature programmed.
Transfer
Blind Transfer: When on an active call, press the soft key. The caller will be placed on hold. Enter the
number you want to transfer to, then press to send.
Attended Transfer: When on an active call, press the Transfer soft key. The caller will be placed on hold. Press
Blind on top right of screen. Enter the number you want to transfer to, then press Wait for the person to
answer and announce the call. To transfer the call, press the Transfer soft key. If the person does not want to take
the call, press the Cancel soft key to return to the caller.
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