Advertisement
Polycom Telephone
User Guide
Table of Contents
Get to Know your Phone ........................... 1
Using the IP Phone ..................................... 2
Additional Features ................................... 5
Paging ....................................................... 6
Voice Messaging ....................................... 7
1-866-9-TDSBIZ
tdsbusiness.com
120149/2-12/7427
Advertisement
Table of Contents
Subscribe to Our Youtube Channel
Related Manuals for Polycom Telephone
Summary of Contents for Polycom Telephone
-
Page 1: Table Of Contents
Polycom Telephone User Guide Table of Contents Get to Know your Phone ......1 Using the IP Phone ........2 Additional Features ........5 Paging ............6 Voice Messaging ........7 1-866-9-TDSBIZ tdsbusiness.com 120149/2-12/7427... -
Page 2: Get To Know Your Phone
Volume Up/Down Before reading the guide, please take a moment to familiarize yourself with the buttons and features on your Polycom phone. Note that in addition to the labeled keys, there are context- specific soft-keys that appear on the phone’s screen. -
Page 3: Using The Ip Phone
Polycom Telephone User Guide Using the IP Phone 4) Call will immediately transfer and you may hang up. Place a Call: 1) Do one of the following: Create a 3-Way Conference Call: • Pick up the handset 1) During an active call, press the Confrnc •... - Page 4 Polycom Telephone User Guide Managing a 4-Way Conference Call: 2) Press the Answer soft key to answer 1) During the conference, press the Manage the call; this places the first call on hold. soft key. 3) To reactivate the first call, use the...
- Page 5 Polycom Telephone User Guide 6) Using the Display Control keys, scroll through 5) Edit the first name on keypad of telephone. For the calls. example, “Mike”. Use 1/A/a soft key to enter 7) You may call the party by using the Dial small case or numbers.
-
Page 6: Additional Features
2) Enter extension of phone on which call is to be parked. Then press Call Recording 3) Hang up telephone handset. The call is parked at the indicated extension. Note: This feature is only available if you have an IP650 model phone. -
Page 7: Paging
Polycom Telephone User Guide Paging Note: To place a page to your default page Paging enables a user to broadcast a one-way group, press the Paging soft key for 1-2 seconds, message to another phone or group of phones bypassing step (2). -
Page 8: Voice Messaging
Polycom Telephone User Guide Note: If your phone is rebooted with a USB Play Messages Menu device inserted, the USB will need to be Save removed in order to be recognized once Skip Backward the reboot is completed. Pause/Resume Skip Forward...
Need help?
Do you have a question about the Telephone and is the answer not in the manual?
Questions and answers
How can I put a call on hold on one handset and pick it up on another.?
To put a call on hold on a Polycom telephone:
1. During an active call, press the Hold soft key or the Hold button.
2. The call is now on hold.
To pick up the call on another Polycom telephone:
1. Lift the handset on the second telephone.
2. Press the assigned code for Directed Call Pickup (example: *97).
3. Enter the extension where the call is on hold.
4. You will be connected to the held call.
This answer is automatically generated
HOW DO I RETRIEVE INCOMING CALLS LOG REC'D OVER A WEEK AGO?
To retrieve incoming call logs on a Polycom VVX 410 phone, press the left arrow on the directional pad to access received calls. However, the phone only displays a limited recent call history. If the calls from over a week ago are no longer visible on the phone, you need to gather logs using the web utility:
1. Find the phone's IP address and enter it into a web browser on a computer on the same network.
2. Log in as Admin using the default password "654".
3. Go to "Settings" > "Logging".
4. Set "Global Log Level Limit" to "Debug" and Log File size to "1000".
5. Set individual log levels (SIP: Debug, Support Objects: Event 2, Application: Event 2, PPS: Event 3).
6. Save settings.
7. Go to "Diagnostics" > "View & Download Logs".
8. From there, view or download logs that may contain older call data.
Note: Logs must have been enabled before the calls occurred to retrieve this data.
This answer is automatically generated
what is the passcode for receiving missed calls?
The passcode is not required to receive missed calls on a Polycom telephone. Missed calls can be viewed by pressing the down arrow on the directional pad.
This answer is automatically generated
How do I sync my phone
To sync your Polycom telephone, follow these steps:
1. Connect the handset: Plug one end of the cable into the small socket on the bottom of the handset, and the other end into the Handset socket on the back of the phone.
2. Connect to the network: Plug the Ethernet cable into the network port on the back of the phone to establish an internet connection.
3. Connect power: If your network supports Power over Ethernet (PoE), the phone will power up through the Ethernet cable. If not, plug the supplied power adapter into the 24V DC socket on the back of the phone.
4. Attach the base stand: Insert the top tab of the stand into the slot in the bottom of the phone and clip the rest into place.
5. Auto-configuration: Once powered and connected to the internet, the phone will automatically download a user-specific configuration.
These steps will sync your Polycom phone with the network.
This answer is automatically generated
how do you sync the phonbe
To sync a Polycom telephone with a Bluetooth device, follow these steps:
1. Plug a Bluetooth dongle into the USB port on the back of the Polycom VVX phone.
2. Make sure your mobile phone or headset has Bluetooth turned on and is in pairing mode.
3. On the Polycom phone, scan for available Bluetooth devices.
4. Select the device you want to connect to from the list.
5. Complete the pairing process as shown on the phone screen.
Make sure your device supports Bluetooth and is charged before starting.
This answer is automatically generated
Every once in a while my transfer softkey disappears. Eventually it comes back but I'm assuming I hit something and am wondering what I'm doing that is making it disappear.
how do i change the voicemail on the phone
I was told that with our new phone system the only way to forward calls to a cell phone is via programming at the PBX. Is this true? I've never heard of a phone system that doesn't allow call forwarding right on the phone. Our office is in Palm Coast Florida.
The person who used the phone left and we don't know her password to retrieve messages. How can we get into the phone to change the password?
How do I delete a previous owner passcode and reissue