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Polycom, Inc., 1565 Barber Lane, Milpitas, CA95035
Telephone 408.526.9000 or toll-free 1.800.POLYCOM
Facsimile 408.526.9100 Internet www.polycom.com
®
SoundPoint
Pro
Model SE-225
Installation Instructions
and User's Guide
®
®
Polycom
, SoundPoint
Pro, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S.
and various countries. ©2000 Polycom, Inc. All Rights Reserved. 1725-06215-001 Rev A
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Table of Contents
Troubleshooting
Related Manuals for Polycom SoundPoint Pro SE-225
Summary of Contents for Polycom SoundPoint Pro SE-225
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Page 1: Installation Instructions
SoundPoint Model SE-225 Installation Instructions and User’s Guide ® ® Polycom , SoundPoint Pro, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. ©2000 Polycom, Inc. All Rights Reserved. 1725-06215-001 Rev A... -
Page 2: Important Safety Instructions
IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment, the following safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons. 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the instrument. ®... -
Page 3: Table Of Contents
SoundPoint Pro Professional Conference Phone User’s Guide TABLE OF CONTENTS SAFETYINSTRUCTIONS...ii Chapter 1 INTRODUCTION AND INSTALLATION ...1–1 INTRODUCTION...1–2 UNPACKING ...1–3 INSTALLATION...1–3 Preparing for Installation ...1–3 Line Interface Module (LIM)...1–4 Installing the Phone...1–4 GETTING CONNECTED ...1–5 Phone, Power, and Data Connections ...1–5 Handset Connection ...1–5 Headset Connection...1–5 KEYS AND OPERATIONALFEATURES...1–7... - Page 4 Radio/TV Interference ...4–2 Federal Communications Commission (FCC) Notice...4–2 Signaling Method ...4–3 Hearing Aid Compatibility ...4–3 Testing Emergency Numbers ...4–3 CANADIAN DEPARTMENTOF COMMUNICATIONS NOTICE...4–4 POLYCOM LIMITED WARRANTYAND LIMITATION OF LIABILITY...4–4 Limited Warranty...4–4 Limitation of Liability...4–5 Appendix ADDITIONAL INFORMATION ...A–1 HEADSETS...A–2 About Headsets...A–2 Headset Types...A–3...
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Page 5: Chapter 1 Introduction And Installation
® SOUNDPOINT INTRODUCTION AND INSTALLATION Chapter 1 SoundPoint Pro Professional Conference Phone Introduction and Installation SoundPoint Pro Professional Conference Phone User’s Guide 1 –1 v i i i... -
Page 6: Introduction
Speed Dialing And much more! SoundPoint Pro is designed for you by Polycom—the World’s number one provider of conferencing products. From small companies to the Fortune 500, from the smallest conference rooms to the largest boardrooms, you will find more Polycom conferencing products in more places, than all of our competitors combined. -
Page 7: Line Interface Module (Lim)
Line Interface Module (LIM) The Line Interface Module (LIM) provides the convenience of a single cable to your two-line phone, reducing clutter and improving mobility for conferencing. However, if your two lines share the same telephone jack, the phone line and power can be connected directly to the console. -
Page 8: Handset Connection
Handset Connection KEYS AND OPERATIONAL FEATURES Headset Connection Astandard 2.5mm headset jack is located at the right front of the console. No amplifier is required for headsets with a 2.5mm stereo interface plug. Headsets that connect to a handset port require their own audio amplifier installed according to directions from the manufacturer. -
Page 9: Visualindicators
VISUAL INDICATORS ® SOUNDPOINT PRO OPERATION Chapter 2 *Message waiting supported for FSK protocol and most analog PBXs. SoundPoint Pro Professional Conference Phone Introduction and Installation SoundPoint Pro Professional Conference Phone Operation 1 –8 2 –1... -
Page 10: Making Calls, Answering Calls, Hanging Up
MAKING CALLS, ANSWERING CALLS, HANGING UP Tips for Using the Line Keys 1. When a LINE key is pressed, that line becomes active and any other active lines are disconnected unless placed on Hold prior to pressing the 2. When the CONF key is pressed all active lines and lines on Hold are linked in the conference. -
Page 11: Speaker Mode
SPEAKER MODE SoundPoint Pro Model SE-225 has two microphones. An additional rear microphone can be activated from the keypad to maximize microphone coverage for group conferences. When it is not activated, SoundPoint Pro is optimized for individual use with the front microphone. -
Page 12: Operation
Operation Establishing a Conference Call CONF Pressing the key when more than one line is active establishes a conference in any mode—Speaker, Handset, or Headset. Pressing CONF brings them into the conference. Example: Setting Up a 3-Way Conference Call (Outbound Calls) LINE 1 1. -
Page 13: Directory Structure
Directory Structure and Descriptions Adiagram of the Directory Structure is shown below. Acquaint yourself with this structure to make navigating easier. The following instructions will guide you through each of the Menu Options in the Directory Structure. Speed Dial Listing Lists telephone numbers and names of contacts you program and store in your phone. -
Page 14: Speed Dialdirectory
Speed Dial Directory Entering the Speed Dial Listing SELECT Press to view the Main Menu Directory options. The Speed Dial Directory is the first menu option. Programming Names and Numbers Up to 99 separate entries can be stored in the Speed Dial List. Scroll to ADD NEWENTRY?, press SELECT... -
Page 15: Dialing Speed Dial Entries
Speed Dial Entry Quick LocatorFeature While in the Speed Dial List, use the telephone keypad to spell out the first few letters for the entry you wish to locate (e.g., to locate Allen, press 2-5-5-3-6). SoundPoint Pro will display the first match in the directory as each key is pressed until the desired entry is located. -
Page 16: Viewing Incoming Call History Entries
Viewing Incoming Call History Entries Up to 99 Incoming Call History entries can be stored. The entries are numbered 1 to 99 from most to least recently received. If you subscribe to Caller ID service, the default display shows the name and phone number of the caller along with other useful information. -
Page 17: Outgoing Callhistorydirectory
Outgoing Call History Directory The Outgoing Call History Directory is a record of all calls dialed from the Speed Dial List, the Incoming Call History List, via redial, or dialed manually. The information stored in each entry reflects the source from which it was dialed. If dialed from the Speed Dial List, for example, the entry can contain a phone number and name. -
Page 18: Line Settings Directory
Line Settings Directory The Line Settings Directory allows you to view status of—and program options for—a variety of line configuration settings, including: Setting Ring Volume for each Line Setting Ring Type for each Line Entering Local Telephone Numbers for each Line Setting Primary Line for Your Phone Enabling or Disabling Caller ID for each Line Editing Line-in-Use Voltage Threshold... -
Page 19: System Settings Directory
Enabling orDisabling CallerID for Each Line While viewing a line settings status, press SELECT to view the line settings options for that line. Scroll to EDITCALLER ID? Line 2 of the display will show the current Caller ID status for that line. Press SELECT again. -
Page 20: Setting Repetitive Redial Parameters
Setting Repetitive Redial Parameters Repetitive Redial automatically redials a telephone number that is either busy or is not being answered. SoundPoint Pro allows you to configure the number of redial attempts, up to 15, and the duration time between attempts, up to 90 seconds, when repetitive redial is activated. -
Page 21: Troubleshooting
Restoring Default Flash Timing Enter the System Settings Directory then scroll until you see EDITFLASH TIME? Press SELECT. Scroll until you see RESTORE DEFAULT FLASH TIME? Press SELECT. Restoring System Factory Default Settings All factory system settings can be restored at the same time. Make sure you wish to restore ALLfactory system settings before proceeding with this feature. -
Page 22: Chapter 3 Troubleshooting
If physical damage is severe enough that the internal parts become visible, disconnect SoundPoint Pro immediately. Do not reconnect it to the telephone network until SoundPoint Pro is repaired. If you need more help, call your Polycom reseller, or call Polycom Technical Support at: 1-800-POLYCOM. SoundPoint Pro Professional Conference Phone Troubleshooting... -
Page 23: Chapter 4 Regulations And Warranty
® SOUNDPOINT REGULATIONS AND WARRANTY Chapter 4 SoundPoint Pro Professional Conference Phone Troubleshooting SoundPoint Pro Professional Conference Phone Regulations and Warranty 3 –4 4 –1... -
Page 24: U.s. Regulatory Information
If you experience trouble with the SoundPoint Pro, please contact Polycom for information on obtaining service or repairs. The Telephone Company may ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning. -
Page 25: Canadian Departmentof Communications Notice
Polycom Limited Warranty and Limitation of Liability Limited Warranty Polycom warrants you, the customer, that your system will be in good working order on the date Polycom or its authorized reseller delivers or installs the system, whichever is later (Warranty Date). If you notify Polycom or its Authorized Dealer within one year of... -
Page 26: Additional Information
® SOUNDPOINT ADDITIONAL INFORMATION Appendix SoundPoint Pro Professional Conference Phone Regulations and Warranty SoundPoint Pro Professional Conference Phone Appendix 4 –6 A –1... -
Page 27: Headsets
HEADSETS About Headsets If you use the phone frequently or for extended periods of time, headsets can make your life much easier. Headsets, like speakerphones or conference phones, allow you to use your hands while talking on the telephone. One advantage headsets have over speakerphones and conference phones is the added dimensions of privacy and decreased office noise. - Page 28 Durability Make sure you choose a headset durable enough to withstand a fair amount of wear and tear. Headsets should stand up to twisting and stretching, and in home offices, to family use. Cleanability Headsets with removable microphone covers, ear cushions, and voice tubes allow for easy cleaning or, if necessary, replacement.
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