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Summary of Contents for Polycom CCX Series
- Page 1 PVOS 8.0.1 | December 2022 | 3725-13764-002A Poly Voice Software Poly CCX Business Media Phones with Microsoft Teams User Guide...
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Page 2: Table Of Contents
Contents Before You Begin ......................................4 Audience, Purpose, and Required Skills ............................... 4 Related Poly and Partner Resources ..............................4 Privacy Policy .......................................4 Getting Started with Poly CCX with Teams ..............................5 Product Overview of Poly CCX Business Media Phones ........................ 5 CCX Phone Hardware Overview ................................ - Page 3 Disconnect from a Wireless Network ............................22 Remove a Saved Wireless Network .............................. 22 Connecting Your Phone to Your Computer with Better Together ................... 23 Connect Your CCX Phone to Your Computer with Better Together ..................23 USB Audio Mode ...................................... 23 Computer and Cable Requirements .............................
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Page 4: Before You Begin
Before You Begin This user guide helps you configure Poly settings available on the Poly CCX business media phone when running Microsoft Teams. You must have a Teams–enabled Microsoft Office 365 account to access all of the features of your CCX business media phone with Teams. -
Page 5: Getting Started With Poly Ccx With Teams
Getting Started with Poly CCX with Teams Before you use your Poly CCX with Teams, take a few moments to familiarize yourself with its features and user interface. Note: As you read this guide, keep in mind that your system administrator configures certain features or your network environment may determine them. - Page 6 Figure 1: Poly CCX 350 phone hardware features Poly CCX 350 Phone Hardware Feature Descriptions Reference Number Feature Feature Description Line keys Reserved for future use. Screen A 2.8" color LCD screen with a backlight that enables you to view menu options and data.
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Page 7: Poly Ccx 400 Business Media Phones Hardware
Reference Number Feature Feature Description USB port CCX 350 business media phones include one USB-C port. Enables you to connect a headset or to connect the phone to a computer as a USB audio device. Headset key Displays when the phone powers on. The icon glows green or blue when you connect and activate a headset. - Page 8 Figure 2: Poly CCX 400 phone hardware features Poly CCX 400 Phone Hardware Feature Descriptions Reference Number Feature Feature Description Reversible tab Secures the handset in the cradle when you position your phone stand at a high angle. To secure the handset, remove the tab, reverse it so the protrusion points up, and reinsert it.
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Page 9: Poly Ccx 500 And Ccx 505 Business Media Phone Hardware
Reference Number Feature Feature Description Speakerphone indicator Displays when the phone is powered on. The icon glows green when activated. Speaker Provides ringer and speakerphone audio output. Mute key Mute or unmute the microphone during an active call. Poly CCX 500 and CCX 505 Business Media Phone Hardware The following figure displays the hardware features on Poly CCX 500 and CCX 505 business media phones. -
Page 10: Poly Ccx 600 Business Media Phone Hardware
Poly CCX 500 and CCX 505 Phone Hardware Feature Descriptions Reference Number Feature Feature Description Reversible tab Secures the handset in the cradle when you position your phone stand at a high angle. To secure the handset, remove the tab, reverse it so the protrusion points up, and reinsert it. - Page 11 Figure 4: Poly CCX 600 phone hardware features Poly CCX 600 Phone Hardware Feature Descriptions Reference Number Feature Feature Description Reversible tab Secures the handset in the cradle when you position your phone stand at a high angle. To secure the handset, remove the tab, reverse it so the protrusion points up, and reinsert it.
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Page 12: Led Indicators On Ccx Phones
Reference Number Feature Feature Description Speaker Provides ringer and speakerphone audio output. Mute key Mute or unmute the microphone during an active call. LED Indicators on CCX Phones The LEDs on Poly CCX phones indicate phone and accessory states. CCX Phones LED Descriptions Color State and Description Speakerphone Off –... -
Page 13: Accessibility Features
• Tap the Bluetooth headset call button. • Tap the USB headset call button. Accessibility Features Poly products include a number of features to accommodate users with disabilities. Users Who Are Deaf or Hard of Hearing Poly phones include features that enable users who are deaf or hard of hearing to use the phone. The following table lists the accessibility features for users who are deaf or hard of hearing. -
Page 14: Users Who Are Blind, Have Low Vision, Or Have Limited Vision
Accessibility Feature Description A built-in speakerphone enables you to hear audio on the device without having to Built-in speakerphone use a handset or a headset. Users Who Are Blind, Have Low Vision, or Have Limited Vision Poly phones include features that enable users who are blind, have low vision, or have limited vision to use the phone. The following table lists the accessibility features for users who are blind, have low vision, or have limited vision. -
Page 15: Signing In To And Locking Your Phone
Signing In to and Locking Your Phone Sign in to your phone and lock your phone for security. Signing In to Your Phone Use your Microsoft account credentials to sign in to Teams on your phone. You can sign in to your phone using one of the following methods: •... -
Page 16: Locking Your Phone
Task 1 Select Menu > Hot Desk. 2 Enter your email address and select Sign in. 3 Enter your password and select Sign in. 4 To sign out, select Menu > Device Settings > Sign Out. Locking Your Phone To limit access to your phone, set a lock PIN. Consider locking your phone if you want to: •... - Page 17 Task 1 On the phone screen, swipe up. 2 Enter the PIN. 3 Tap the check mark.
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Page 18: Calling And Conferencing
Calling and Conferencing Place calls and join meeting from your CCX phone. Place a Call Place a call using the dialpad or by selecting a contact. Task 1 On the Calls screen, select the Make a Call icon. 2 Do one of the following: •... -
Page 19: Assign A Delegate
Assign a Delegate Select contacts that can make and receive calls on your behalf. Task 1 Go to Menu > Settings > Manage delegates. 2 Select Add delegates and search for a contact. 3 Select a contact and choose the delegate settings. •... -
Page 20: Poly Ccx With Teams Settings
Poly CCX with Teams Settings You can customize basic settings on the phone, including the display language, time and date format, and the backlight settings. Some changes you make apply automatically. However, some settings require you to select the Back button and then select Save when prompted. -
Page 21: Adjust The Backlight & Screen Saver Timeout
2 Select Display. 3 Select Screen Saver. The Screen Saver Background menu appears. 4 To display a list of available screen savers, select Screen Saver Background. Adjust the Backlight & Screen Saver Timeout Choose the amount of time your phone sits idle before the screen saver starts or the phone screen turns off. Task 1 Go to Menu >... -
Page 22: Connect A Bluetooth Headset
Connect a Bluetooth Headset Connect a Bluetooth headset to your phone. Task 1 Go to Menu > Settings > Device Settings > Bluetooth > Manage Bluetooth Devices. 2 Select Pair New Device. 3 Select your headset from the Available devices list. Connecting to a Wireless Network You can connect your Wi-Fi capable phone to a wireless network. -
Page 23: Connecting Your Phone To Your Computer With Better Together
2 Select the connected wireless network SSID from the list. 3 Select Forget. Connecting Your Phone to Your Computer with Better Together You can pair your desktop Teams app to Teams on your phone. Note: For Better Together requirements and limitations, see Phones for Microsoft Teams. -
Page 24: Enable Accessibility Options
Task 1 Connect a supported USB cable from the USB port on the side of your phone to a USB port on your computer. On CCX 400 phones, use the USB-A port. On CCX 350, CCX 500, CCX 505, and CCX 600 phones, use the USB-C port. Note: The USB port on your computer must support USB 2.0 or higher. -
Page 25: Troubleshooting
Troubleshooting If you’re having issues with your Poly phone, try the troubleshooting options and solutions in the following topics to resolve certain issues. View Device Information View device information, such as the IP address, the unique MAC address, and software and application versions the device is currently running. -
Page 26: Enable Screen Capture
Task 1 Go to Menu > Settings > Device Settings. 2 Select Debug. 3 On the Debug screen, select Logging. 4 To choose a logging level, select Log Level. Enable Screen Capture Your administrator may ask you to enable screen capture for troubleshooting purposes. Task 1 Go to Menu >... -
Page 27: Support
Support NEED MORE HELP? poly.com/support Poly Worldwide Headquarters 345 Encinal Street Santa Cruz, CA 95060 United States © 2022 Poly. Bluetooth is a registered trademark of Bluetooth SIG, Inc. All trademarks are the property of their respective owners.
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