Troubleshooting - Microtek FileScan 2325 User Manual

Troubleshooting

The Power button light on the button panel of the scanner indicates the status of
the scanner.
First, make sure that you have followed Steps 1 to
Setup" section of this document (unpack, install, unlock, connect). Then if your
problem is listed here, try the suggested solution.
1. No light comes on when the scanner is turned on.
2. The Add/Remove Hardware Wizard appears on your screen.
3. When trying to scan, an error message appears on your screen that reads,
4. After clicking scan, a blank screen appears.
5. When trying to scan with the ADF, an error message appears on your screen
44 FileScan 2325 User's Manual
On – Ready to scan
Flashing – Sleeping
Off – Scanner is off
On – Error
Make sure your scanner is connected to your computer and plugged into a
power source.
Click the "Cancel" button and close the ScanWizard DI Control Panel.
Disconnect the Hi-Speed USB cable from the back of your computer, and
refer to the installation instructions in this document.
"Can't Find Scanners".
Make sure your scanner is unlocked (see Step 3 in the "Initial Setup"
section).
Make sure your scanner is connected to your computer and plugged in to a
power source (see Step 4 in the "Initial Setup" section).
Uninstall and reinstall the ScanWizard DI software.
Make sure your scanner is unlocked (see Step 3 in the "Initial Setup"
section).
Uninstall and reinstall the ScanWizard DI software.
that reads, "Code -206, ADF paper jam or roller failure."
Click OK first; then open the ADF cover, as illustrated in the pervious section
"Fixing Paper Jams".
• If the problem is occurring from a paper jam, follow the procedures laid
out in the "Fixing Paper Jams" section.
• If the problem is occurring from situations other than a paper jam, follow
the procedures laid out in the "Position Documents" section.
Finally, close the ADF cover and restart scanning.
Power button light
4 as described in the "Initial