Getting Help - Concord Camera Eye-Q 5345z User Manual

GETTING HELP

GETTING HELP
GETTING HELP
You can get help from our troubleshooting section, FAQ on our website or by contacting a customer support
representative.
Troubleshooting Section
If you need help with your camera, refer to the Troubleshooting section of this manual on page 53.
Website Customer Support/FAQ
Please visit our customer support website at www.concord-camera.com to view the Frequently Asked
Questions (FAQ) by clicking the appropriate camera model picture in the "Camera Support " Section. Most
support issues are answered in the FAQ section. You can also E-mail us by clicking the E-mail address link to
the customer support center in the "Camera Support" Section.
Customer Support
Before You E-mail or Call us
If you have questions concerning the operation of the camera or software installation, you can speak to or e-
mail a customer service representative. Please have the following information available:
Camera Information:
Name of camera model
Camera Serial Number
For Camera Support please contact:
Toll Free in the US and Canada:
• (866) 522-6372
Monday – Friday 8:00am – 8:00pm
Saturday: 9am – 5pm
Sunday: 12pm – 4pm
Web: www.concord-camera.com
For Camera Support via E-mail, please
contact us at www.concord-camera.com.
Toll:
• +31-53-4829779
Monday – Friday 09:00 – 18:00
Saturday & Sunday: closed
(Central European Time)
• For Software Technical Support, please contact:
In the USA and Canada:
Roxio
Web: www.roxio.com
Tel: 1(866) 279-7694
Fax: 1(408) 367-5200
Note: Working hours are subject to change without prior notice
Computer Information:
Operating System
Processor Speed (MHz)
Computer Make and Model
Amount of memory
Exact Error message received
CD-ROM Part Number
Toll Free in Europe:
• UK:
• Spain:
• Germany:
• Italy:
• France:
In Europe:
Roxio
Web: www.roxio.com
Tel: +49 2405-4508-9501
57
0800-1696482
900-973195
0800-1800563
800-781883
0800-917599