Getting Help - Concord Camera Eye-Q 3340z User Manual

GETTING HELP

You can get help from our troubleshooting section, FAQ on our website or by contacting a customer
support representative.
Troubleshooting Section
If you need help with your camera, refer to the Troubleshooting section of this manual on page p.57
Website Customer Support/FAQ
Please visit our customer support website at: www.support.concord-camera.com to view the
FAQ section. Most support issues are answered in the Frequently Asked Questions (FAQ) section.
Customer Support
Before You E-mail or Call us
If you have questions concerning the operation of the camera or software installation, you can
speak to or e-mail a customer service representative. Please have the following information
available:
Camera Information:
Name of camera model
Camera Serial Number
Camera Info in camera (p.33):
FW Version
FW Part Number
Date
Comment
For Camera Support please contact:
Toll Free in the US and Canada:
• (866) 522-6372
Monday – Friday 8:00am – 8:00pm
Saturday: 9am – 5pm
Sunday: 12pm – 4pm
Web: www.concord-camera.com
Email: support@concord-camera.com
For ArcSoft Technical Support on Photo Editing Software, please contact:
In the USA and Canada:
ArcSoft, Inc.
46601 Fremont Blvd.
Fremont, CA 94538
Monday – Friday
8:30AM - 5:30PM (PST)
Tel: (510) 440-9901
Fax: (510) 440-1270
Web: www.arcsoft.com
E-mail: support@arcsoft.com
Note: Working hours are subject to change without prior notice.
Computer Information:
Operating System
Processor Speed (MHz)
Computer Make and Model
Amount of memory
Exact Error message received
CD-ROM Part Number
Toll Free in Europe:
• UK: 0800-1696482
• Spain: 900-973195
• Germany: 0800-1800563
• Italy: 800-781883
• France: 0800-917599
In Europe:
Arcsoft, Inc.
Unit, Shannon Industrial
Estate
Shannon, Co. Clare, Ireland
Tel: +353 (0) 61 702087
Fax: +353 (0) 61 702001
E-mail: europe@arcsoft.com
60
GETTING HELP
Toll:
• 31-53-4829779
Monday – Friday 09:00 – 18:00
Saturday & Sunday: closed
(Central European Time)
Email: support@concord-camera.com