Technical Support; Service And Support; Troubleshooting - Siemens SIMATIC IOT Operating Instructions Manual

Technical support

A.1

Service and support

You can find additional information and support for the products described on the Internet at
the following addresses:
• SIMATIC IOT2000 (www.siemens.com/iot2000)
• Technical support (https://support.industry.siemens.com)
• After Sales Information System SIMATIC IPC/PG (http://www.siemens.com/asis)
• SIMATIC Documentation Collection
(https://support.industry.siemens.com/cs/us/en/view/109744171)
• Your local representative (https://www.automation.siemens.com/aspa_app)
• Training center (https://www.sitrain-learning.siemens.com/PLG/?AppLang=en)
• Industry Mall (https://mall.industry.siemens.com/)
When contacting your local representative or Technical Support, please have the following
information at hand:
• MLFB of the device
• BIOS version for industrial PC or image version of the device
• Other installed hardware
• Other installed software
Tools & downloads
Please check regularly if updates and hotfixes are available for download to your device. The
download area is available on the Internet at the following link:
After Sales Information System SIMATIC IPC/PG (http://www.siemens.com/asis)
A.2

Troubleshooting

Error pattern
Host monitor flashes black for a
few seconds when you insert
the DC connecting terminal to
the device.
User button can't work when
Arduino shield reset pin is work-
ing.
124
Possible cause
You turned the switch on before
you connect the DC connecting
terminal.
User button and Arduino inter-
face reset pin can't work at same
time.
Operating Instructions, 03/2024, A5E39456816-AF
A
Possible remedy
Avoid turning on/off the device
by plugging /unplugging the DC
connecting terminal.
Use a external switch to control
the power of the device.
Avoid using user button and
Arduino interface reset pin at
the same time.
SIMATIC IOT2050