Table of Contents
Advertisement
Troubleshooting
The scale doesn't turn on.
• The scale may need to be charged. Plug it in and charge for 3 hours.
Nothing happens when I press the unit button.
• The scale may need to be reset. Use a safety pin or paper clip to press
the "Reset" button next to the charging port.
Information flashes on the screen and then disappears.
• The battery is low and may need to be charged.
The smart scale doesn't connect to the VeSync app.
• Make sure your phone's operating system is running on iOS
Android 6.0+.
• Close and relaunch the VeSync app. Make sure you're using the latest
version.
• Make sure to enable Bluetooth
Bluetooth
®
devices in your phone settings.
Note: If your Android phone system is lower than Android™ 12.0+, please authorize
the location (GPS) permission of the VeSync app in your phone settings.
• Make sure your scale and phone are within 30 ft / 10 m of each other.
• Make sure the scale is not currently connected to any other phone or app.
• Try turning off any VPN apps.
• The scale may need to be reset. Use a safety pin or paper clip to press
the "Reset" button next to the charging port.
• Click "Disconnected" on the top of the weighing page to detect
Bluetooth
®
. For Android users, please allow the app to access nearby
anomalies.
permission of the APP and turn on
®
17
12.0+ or
®
Advertisement
Table of Contents
