Troubleshooting Maintenance Log Files And Trend Files - Emerson Rosemount 3410 Series Maintenance And Troubleshooting Manual

Maintenance and Troubleshooting Manual
00809-0600-3104
2.2.27 Unable to connect direct serial or external serial modem
Recommended action
Ensure that you do not have more than one modem driver installed to the same COM
port.
Typically, this will only be necessary if you use one COM port to talk directly (serial
communications) and use the same COM port to connect to an external modem. This
is an apparent limitation in Microsoft
driver is installed for a particular COM port, Dial-up Networking will always use the last
driver installed, regardless of what is selected. The only work around is to only install
one modem dirver per COM port on the PC at a time. Refer to the
Quick Start Guide
2.2.28 Unable to connect to meter
You receive the error message
to a Rosemount 3410 Series Gas Ultrasonic Flow Meter.
Recommended action
Refer to the following:
•
•
2.2.29 Waveform contains an excessive amount of noise
Recommended actions
2.3 Troubleshooting maintenance log files and
trend files
2.3.1 Files do not appear in workbook
Maintenance Log files and Trend files that exist on the PC do not appear in the Microsoft
Excel
Potential cause
This is most likely caused by the fact that the desired file or files are already open in Excel.
Open files cannot be verified as Maintenance Log files or Trend files by MeterLink
left out of the list.
Recommended action
Simply close the files in Excel and then close and reopen the Trend Maintenance Logs
dialog box to include them in the list.
Rosemount Gas Ultrasonic Flow Meters
(00809-0700-7630) for phone and modem details.
Ethernet connections
Direct serial connections
1. Use the MeterLink
noise level decreases (settings can be 1 [none], 2, 4, 8, or 16).
2. If increasing the StackSize is not successful, try turning on the filter or consult
with Emerson Customer Support if you are unsure of how stacking a signal can
affect the meter's operations.
workbooks tree under Trend Maintenance Logs.
®
's Dial-up Networking. If more than one modem
®
Unable to connect to meter
Meter → Signal Analyzer to increase the StackSize until
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Troubleshooting
January 2024
MeterLink Software
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when trying to connect
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and are
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