Troubleshooting
January 2024
2.1.1
Check status
Click Check Status if any of the LEDs are yellow or red to see more specific information
causing the status alarm.
Some alarms do not require an acknowledge and will clear automatically when the alarm
condition goes away. Alarms that require a user to acknowledge them will have a button to
the right titled ACK. Clicking ACK changes the button text to Wait and sends a request to
the meter to clear the alarm. The alarm will disappear from the Check Status dialog once
the alarm actually clears.
Click Check Status, and MeterLink
short description of all alarms present.
Figure 2-3: Status Summary
A. Active alarm conditions from Meter Monitor page
B. Status summary page with alarm examples
Types of alarms:
•
System
•
Power Loss
•
Field I/O
•
Validity
•
Comms
•
Check Status
2.1.2
System alarm
The System alarm indicates a failure in the hardware that must be addressed by a service
technician.
This includes memory checksum errors and communication errors within the hardware. A
red LED indicates a System alarm condition. Collect a maintenance log and an audit/alarm
log and then contact your Emerson Flow service representative. This could be an alarm
condition that occurred and remains latched until the condition is resolved and the alarm
is cleared by clicking the ACK button on the Monitor → Check Status → Status Summary
page.
14
Maintenance and Troubleshooting Manual
opens the Status Summary dialog box that gives a
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