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will be given the name of the service provider and
an estimated time of arrival. If you feel you are in an
unsafe situation, please let us know. With your consent,
we will contact local police or safety authorities.
If Unable to Contact Roadside Assistance
If you are unable to contact Roadside Assistance or
unable to provide a valid Vehicle Identification Number
(VIN), and you obtain towing services on your own, you
may submit your original receipts from the licensed
towing or service facility, for services rendered within
30 days of the occurrence. Be sure to include your
VIN, odometer mileage at the time of service, and
current mailing address. We will process the claim
based on vehicle and service eligibility. If eligible, we
will reimburse you for the reasonable amount actually
paid, based on the usual and customary charges for
that service in the area where they were provided. FCA
US LLC's determination relating to reimbursement is
final. Correspondence should be mailed to:
FCA US LLC Customer Assistance
P.O. Box 9145
Medford, MA 02155
Attention Claims Department
FCA US LLC reserves the right to modify the terms
or discontinue the Roadside Assistance Program at
any time. The Roadside Assistance program is subject
to restrictions and conditions of use, which are
determined solely by FCA US LLC.
Flat Tire Service
If you are inconvenienced by a flat tire, we will dispatch
a service provider to use your vehicle's temporary spare
tire (if equipped) as recommended in your Owner's
Manual. This is not a permanent flat tire repair.
Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station being
nearby, especially when traveling away from home.
We will dispatch a service provider to deliver a small
amount of fuel (maximum two gallons) to get you
to a nearby station. This service is limited to two
occurrences in a 12-month period.
Battery Jump Assistance
No time is a good time for a depleted battery. With
Roadside Assistance, you do not have to worry about
being stranded. We will dispatch a service provider to
provide you with a battery jump anytime, day or night.
Lockout Service
Whether the keys are locked in your vehicle or frozen
locks are keeping you from getting on your way, help
is just a phone call away. This service is limited to
providing access to the vehicle's seating area. It does
not cover the cost of replacement keys.
Towing Service
Our towing service gives you peace of mind and
confidence. If your vehicle becomes disabled as a result
of a mechanical breakdown, Roadside Assistance will
dispatch a towing service to transport your vehicle to
the closest authorized Chrysler, Dodge, Jeep®, or Ram
dealer. If you choose to go to another dealer, you will be
responsible for the cost of the extra distance.
CUSTOMER ASSISTANCE
FCA US LLC C
A
USTOMER
SSISTANCE
C
ENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA C
C
C
ANADA
USTOMER
ARE
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983
French
M
EXICO
Customer Relations Office
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, CDMX
In Mexico City: 800-505-1300
Outside Mexico City: +(52) 55 50817568
P
R
A
US V
UERTO
ICO
ND
IRGIN
FCA Caribbean LLC Customer Service
P.O. Box 191857
San Juan 00919-1857
Phone: (866) 726-4636
355
I
SLANDS
10
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