Why Does My Phone Display The No Service Message; How Do I Change My User Password; Why Does My Phone Display Bad Encrypted Config; How Do I Restart The Ip Phone - Mitel 6865i User Manual

TROUBLESHOOTING SOLUTIONS
WHY DOES MY PHONE DISPLAY THE NO SERVICE
MESSAGE?
The phone displays the No Service message if the SIP settings have not been set up correctly. Contact
your System Administrator for more information.

HOW DO I CHANGE MY USER PASSWORD?

You can change the user password from the IP phone UI or the Mitel Web UI. See
more information.
WHY DOES MY PHONE DISPLAY BAD ENCRYPTED
CONFIG?
The IP phone displays Bad Encrypted Config because encrypted configuration files are enabled but the
decryption process has failed. Report this error to your System Administrator.

HOW DO I RESTART THE IP PHONE?

You can restart the phone from the IP phone UI or through the Mitel Web UI. See
for more information.

HOW DO I LOCK MY PHONE?

You can lock your phone to prevent the phone from being used or configured. You can lock the phone
using any of the following:
In the IP phone UI at the path Options > Phone Lock. See
•
In the Mitel Web UI at the path Operations > Phone Lock. See
•
At a configured Phone Lock key on the phone. For more information about configuring a Lock/Unlock
•
key on your phone, see

WHY DOES MY PHONE DISPLAY THE NO SERVICE MESSAGE?

"Phone Lock Key".
"Restarting Your Phone"
more information.
"Phone Lock"
more information.
"Phone Lock"
for
"User Password"
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