Page 1 Mitel 6865i SIP Phone 41-001566-00 REV01 RELEASE 4.0.0 SP1 USER GUIDE...
Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.
Page 3: Software License Agreement
Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer.
Page 4: Table Of Contents
Phone Options via the Mitel Web UI ........
Page 5 Table of Contents Directory ..............52 Phone Lock .
Page 6 Table of Contents Making Calls ..............112 Dialing a Number .
Page 7 Table of Contents Star Codes ..............186 Other Features .
Page 8: Welcome
ABOUT THIS GUIDE This guide explains how to use your new 6865i phone. Not all features listed are available by default. Contact your System Administrator to find out which features and services are available on your system. Your System Administrator also has the ability to customize some features on this phone.
Page 9: Requirements
Use a PoE power injector or a PoE switch. INSTALLATION AND SETUP If your System Administrator has not already setup your 6865i phone, please refer to the Mitel 6865i Installation Guide for basic installation and physical setup. For more advanced administration and configuration information, System Administrators should refer to the Mitel SIP IP Phones Administrator Guide.
Page 10: Ip Phone Keys
IP PHONE KEYS KEY PANEL The following sections describe the various 6865i phone key functions and how they help you make and manage your calls and caller information. Images of the symbol keys and the symbol hardware platform are used throughout this document.
Page 11: Key Description
IP Phone Keys KEY DESCRIPTION The following table identifies the keys on the key panel of your 6865i IP phone that you can use for handling calls. DESCRIPTION Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes.
Page 12: Keypad Keys
58. KEYPAD KEYS The 6865i has a keypad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. The 6865i phone keypad includes the following: KEYPAD KEY...
Page 13 IP Phone Keys KEYPAD KEY DESCRIPTION 6 MNO Dials 6 When entering text, this key enters M with one press, N with two presses, and O with three presses 7 P QRS Dials 7 When entering text, this key enters P with one press, Q with two presses, R with three presses, and S with four presses.
Page 14: Getting Started
Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide GETTING STARTED The 6865i must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.
Page 15 Getting Started The 6865i phone may also look for configuration servers on your local network (press 4Skip to continue without checking for servers). Auto Discovery Skip If appropriate servers are found they are listed for you to select from by scrolling down to view the complete list.
Page 16: Idle Screens
Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide When the configuration update is complete, the phone displays the following screens: Network Done IDLE SCREENS When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle State screen:...
Page 17: Incomplete Configuration
If changes have been made to your phone settings, you may need to restart your phone. For more information on restarting your phone, see “Restarting Your Phone” page For more information about connecting your phone, refer to the Mitel 6865i Installation Guide or check with your System Administrator for assistance.
Page 18: Methods For Customizing Your Phone
Using the Options key on the IP phone. • Using the Mitel Web UI in an Internet browser window from your PC. PHONE OPTIONS VIA THE IP PHONE UI You can customize your phone by pressing the key and accessing the IP phone UI. These options allow you to customize the following phone settings.
Page 19 Methods for Customizing Your Phone OPTION NUMBER OPTION Preferences 1. Tones • Ring Tone • Tone Set 2. Display • Contrast Level • Backlight 3. Speed Dial Edit 4. Live Dialpad 5. Set Audio • Audio Mode • Headset Mic Vol •...
Page 20: Simplified Options List
Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide OPTION NUMBER OPTION Phone Lock Note: *The Administrator Menu options are Administrator-level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator.
Page 21: Phone Options Via The Mitel Web Ui
In addition to the IP phone UI options, you can customize additional options on the IP phone using the Mitel Web UI. In order to access your phone using the Mitel Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see “Finding Your Phone’s IP...
Page 22 The Status window displays for the IP phone you are accessing. Note: For a user, the default username is user and the password field is left blank. 3. You can logout of the Mitel Web UI at any time by clicking Log Off.
Page 23 Expansion Module - Allows you to configure an additional 16 softkeys with an M680i Expansion Module or an additional 84 softkeys with an M685i Expansion Module if it is attached to the phone. This option displays on the side menu of the Mitel Web UI only if an Expansion Module is attached.
Page 24 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide HEADINGS DESCRIPTIONS Basic Preferences - Allows you to enable/disable the following: Settings • Display DTMF Digits • Play Call Waiting Tone • Stuttered Dial Tone • XML Beep Support • Status Scroll Delay (seconds) •...
Page 25: Phone Status
Phone Status PHONE STATUS You can view the status of your phone using the IP phone UI or the Mitel Web UI. PHONE STATUS VIA IP PHONE UI The Phone Status option on the IP phone displays the status of your phone to the LCD display.
Page 26: Finding Your Phone's Ip Address
If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Mitel Web UI. Use the following procedure to find your phone’s IP address.
Page 27: Phone Status Via The Mitel Web Ui
Phone Status PHONE STATUS VIA THE MITEL WEB UI Use the following procedure to view the phone status via the Mitel Web UI. MITEL WEB UI 1. Open your web browser, enter the phone’s IP address or host name into the address field and press Enter.
Page 28 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide SIP ACCOUNT STATUS The IP phones show the SIP registration status on the IP phone’s Status screen in the Mitel Web UI. The following table describes the status conditions that can display for the account.
Page 29: Customizing Your Phone
Customizing Your Phone CUSTOMIZING YOUR PHONE The following paragraphs describe the options available from either the IP phone UI, the Mitel Web UI, or both, and provide procedures applicable to the option. RING TONES AND TONE SETS You can configure ring tones and ring tone sets on the IP phone.
Page 30 Congestion tones • Call waiting tone • Ring cadence pattern You configure global ring tones and tone sets using the IP phone UI and Mitel Web UI. Installing a custom ring tone can be performed using the Mitel Web UI only.
Page 31: Configuring Ring Tones And Tone Sets
Customizing Your Phone CONFIGURING RING TONES AND TONE SETS IP PHONE UI Global configuration only 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Tones. 4. Select Ring Tone. 5. Select the type of ring tone (Tone 1 through Tone 15, Silent, or any custom ring tones installed).
Page 32 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide MITEL WEB UI 1. Click on Basic Settings > Preferences > Ring Tones. For global configuration 2. In the Ring Tones section, select a country from the Tone Set field. Valid values are: •...
Page 33 “Ring Tones” page 27 for valid values. 6. Click Save Settings. INSTALLING CUSTOM RING TONES USING THE MITEL WEB UI MITEL WEB UI Notes: 1. Access to the Custom Ringtones Web UI menu is only available if enabled by your System Administrator.
Page 34: Display
5. Repeat Steps 2 to 4 to upload additional WAV files to the phone. Note: Press the Delete button to delete the desired ringtone from your phone. DISPLAY The 6865i IP phone allows you to configure display settings pertaining to the LCD contrast level and backlight. CONTRAST LEVEL The Contrast Level option on the IP phone allows you to set the amount of contrast on the LCD display.
Page 35: Live Dialpad
The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the 6865i IP phone automatically dials out and turns on handsfree mode as soon as a dialpad/keypad key or programmable key is pressed. With live dialpad disabled, if you dial a number while the phone is on-hook, lifting the receiver or pressing the initiates a call to that number.
Page 36: Set Audio
You can configure audio options on your IP phone using the IP phone UI only. AUDIO MODE The 6865i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The Audio Mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.
Page 37 Customizing Your Phone HEADSET MIC VOLUME The Headset Mic Volume option allows you to set the volume level for the headset microphone. Setting Headset Mic Volume IP PHONE UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3.
Page 38: Time And Date
• Daylight savings time • Time servers Note: Only the time and date formats and time servers can be set using the Mitel Web UI. CONFIGURING TIME AND TIME FORMAT IP PHONE UI 1. Press on the phone to enter the Options List.
Page 39 Customizing Your Phone 8. Select a date format from the list of options. Valid values are: • WWW MMM DD (default) • DD-MMM-YY • YYYY-MM-DD • DD/MM/YYYY • DD/MM/YY • DD-MM-YY • MM/DD/YY • MMM DD • DD MMM YYYY •...
Page 40 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide 5. Select a Daylight Savings time from the list of options. Valid values are: • • 30 min summertime • 1 h summertime • Automatic (Default) key or select 4Set to save the Daylight Savings setting.
Page 41 Customizing Your Phone • 24h (24 hour format) Note: The time and time format you configure display on the phone’s idle screen. 3. In the Date Format field, select the date format you want to use on your phone. Valid values are: •...
Page 42: Language
• Norwegian • Polish • Portuguese • Portuguese Brazilian • Romanian • Russian • Slovak • Swedish • Turkish You can also configure the language to use when inputting values in the Mitel Web UI and the IP phone UI.
Page 43: Specifying The Language To Use
IP phone by your System Administrator. English is the default language and cannot be changed or removed. 3. Click Save Settings. The change is dynamic. The Mitel Web UI displays all screens in the language you selected.
Page 44 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide INPUT LANGUAGE The 6865i supports text and character inputs in various languages (English, German, French, Spanish, Italian, Portuguese, Russian, and Nordic). Inputting textual or character information into the IP phone UI can be done using the keypad on the phone. You can configure the Input Language feature using the Mitel Web UI or the IP phone UI.
Page 45 Customizing Your Phone French UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÀÂÇÁÅÆ abc2àâçáåæ DEF3ÉÈÊË def3éèêë GHI4ÎÏ ghi4îï JKL5 jkl5 MNO6ÑÓÒÔÖ mno6ñóòôö PQRS7 pqrs7 TUV8 tuv8úùûü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Spanish UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÇ abc2áàç...
Page 46 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide German UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÄÀ abc2äà DEF3É def3é GHI4 ghi4 JKL5 jkl5 MNO6Ö mno6ö PQRS7ß pqrs7ß TUV8Ü tuv8ü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Italian UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&()
Page 47 Customizing Your Phone Portuguese UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÂÃÇ abc2áàâãç DEF3ÉÊ def3éê GHI4Í ghi4í JKL5 jkl5 MNO6ÓÔÕ mno6óôõ PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Russian UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&() 1.:;=_,-'&() АБВГ2ABC aбвг2abc ДЕЁЖЭ3DEF Дeëжз3def...
Page 48 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide Nordic UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÅÄÆÀ abc2åäæà DEF3É def3é GHI4 ghi4 JKL5 jkl5 MNO6ÖØ mno6öø PQRS7ß pqrs7ß TUV8Ü tuv8ü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Configuring Language Input Using the IP Phone UI You can configure the language you use for inputting on the phone by setting the Input Language option.
Page 49 Note: All languages may not be available for selection. The available input languages are dependant on the configuration enabled by your System Administrator. 3. Click Save Settings. The change is dynamic. The Mitel Web UI and IP phone UI allow you to enter text and characters in the language you selected...
Page 50 LATIN 2 CHARACTER SET The 6865i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP phone UI and the Mitel Web UI. UTF-8 is also compatible with XML encoding on the IP phones.
Page 51: User Password
You can change your user password using the IP phone UI or the Mitel Web UI. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only;...
Page 52: Resetting A User Password
Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide RESETTING A USER PASSWORD If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Mitel Web UI only.
Page 53: Restarting Your Phone
3 Cancel key to cancel. Note: Your phone is out of service temporarily during the restart and downloading process. MITEL WEB UI 1. Click on Operation > Reset. 2. Click Restart 3. Click OK at the confirmation prompt.
Page 54: Credentials
Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide CREDENTIALS Note: Menu available only if certain features requiring authentication to a server have been configured by your Administrator. Some features (e.g. LDAP Directory, Microsoft Exchange Directory, BroadSoft XSI features, etc...) require authentication to external servers before they can be used. The Credentials options menu allows you to enter in your user credentials for these respective features.
Page 55 Customizing Your Phone 3. Navigate to Display Name Order and select 4 Enter. 4. Use the 5 and 2 keys to and choose the desired display name order and press the button or select 4 Set. The display name order you selected is immediately applied to the phone. 5.
Page 56: Phone Lock
“Phone Lock Key” page 104. In the Mitel Web UI, the Operation > Phone Lock path also allows you to perform the following: • Reset a user password. Clicking on the Reset key in the Reset User Password field displays a screen that allows you to enter and save a new user password.
Page 57: Emergency Dial Plan
You can set the emergency dial plan using the Mitel Web UI only. Note: Contact your local phone service provider for available emergency numbers in...
Page 58: Defining An Emergency Dial Plan
Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide The following table describes the default emergency numbers on the IP phones. EMERGENCY NUMBER DESCRIPTION A United States emergency number. A United Kingdom emergency number. An international emergency telephone number for GSM mobile phone networks.
Page 59: Line Keys And Programmable Keys
Line/Call Appearances MULTIPLE LINE AND CALL APPEARANCE KEYS The 6865i has 2 hard line/call appearance keys each with a corresponding status light. These line/call appearance keys and lights can represent physical lines, calls for your extension or calls from a group that your extension is part of. By pressing a line/call appearance key, you connect to the line or a call it represents.
Page 60: Programmable Keys
2. If M685i Expansion Modules are attached to the phone, you can configure up to an additional 84 softkeys on each M685i Expansion Module. 3. The 6865i IP phone allows up to 3 expansion modules on each phone. For more information about expansion modules, see “Model M680i and M685i Expansion...
Page 61 Line Keys and Programmable Keys KEY FUNCTION DESCRIPTION Speeddial/Xfer Indicates the key is configured as a simplified speed dial key and a transfer key. You can use this key to perform speed dial functions as well as use it as a transfer key to transfer calls. Speeddial/Conf Indicates the key is configured as a speed dial key and a conference key.
Page 62: Line Key
LINE KEY You can set a programmable key to act as a line/call appearance key on the 6865i. This key acts as a line that behaves the same as a hard line key (L1 and L2). For more information about the behavior of Line keys, see “Multiple Line and Call Appearance Keys”...
Page 63: Creating A Speed Dial Key
The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing. You can program the keys on the 6865i to speed dial outside numbers, dial directly to another person’s line or extension, or set it up to quickly access features such as Caller ID (*69) and voicemail.
Page 64 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide IP PHONE UI 1. Press a programmable key or a number key on the keypad for three seconds. A screen displays with the prompt, Enter Number>. Speeddial Enter Number> 2. Enter a phone number or extension to assign to that speed dial key.
Page 65 Change Cancel Save 7. Press 4Save to save the speed dial key to the line specified. CREATING A SPEED DIAL USING A PROGRAMMABLE KEY IN THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>.
Page 66 (for example, 123456+). 10. In the Line field, select a line to apply to this key. Valid values are 1 through 24. 11. Click Save Settings. CREATING SPEED DIAL KEY USING KEYPAD SPEED DIAL IN THE MITEL WEB UI MITEL WEB UI 1.
Page 67: Editing Speed Dial Keys
Line Keys and Programmable Keys EDITING SPEED DIAL KEYS On the 6865i, you can edit a speed dial key using any of the following methods: • Using the Mitel Web UI at the path: • Operation > Programmable Keys •...
Page 68 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide EDITING A SPEED DIAL ON A PROGRAMMABLE KEY MITEL WEB UI 1. Click on Operation > Programmable Keys. 2. Select the key configured for speed dial. 3. In the Value field, edit the phone number, extension, or speed dial prefix to apply to this hard key.
Page 69 Line Keys and Programmable Keys EDITING A SPEED DIAL USING KEYPAD SPEED DIAL IN THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Keypad Speed Dial. 2. Select from Key 1 through Key 9. 3. In the input box, edit the phone number, extension, or speed dial prefix for this Digit key. If you enter a speed dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+).
Page 70: Do Not Disturb (Dnd) Key
Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide DO NOT DISTURB (DND) KEY The IP phones have a feature you can enable called Do Not Disturb (DND). Configuring a DND key allows you to quickly turn the DND feature on or off.
Page 71: Busy Lamp Field (Blf) Key
Note: You can also use a BLF-configured key to automatically dial the BLF-monitored extension. Contact your System Administrator for more information. CONFIGURING A BLF KEY USING THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Programmable Keys.
Page 72: Blf/List Key
BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, sip:9@192.168.104.13. The value of the BLF List URI parameter must match the list name configured. Otherwise, no values display on the 6865i screen and the feature is disabled.
Page 73 Line Keys and Programmable Keys MITEL WEB UI 1. Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys 2. Select from Key 1 through Key 8. 3. In the Type field, select BLF/List (BroadSoft BroadWorks).
Page 74 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide • 1 through 24 Note: The Value field is not required. The BroadWorks BLF/List name is configured in the BLF List URI field instead. 8. In the BLF List URI field, enter the name of the BLF list defined on the BroadSoft Broad- Works Busy Lamp field page for your particular user.
Page 75: Automatic Call Distribution (Acd) Key (For Sylantro Call Managers)
AUTOMATIC CALL DISTRIBUTION (ACD) KEY (FOR SYLANTRO CALL MANAGERS) The 6865i supports Automatic Call Distribution (ACD) for Sylantro call managers. The ACD feature allows the Sylantro call manager to distribute calls from a queue to registered IP phone users (agents).
Page 76 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide CONFIGURING AN AUTOMATIC CALL DISTRIBUTION (ACD) KEY USING THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys 2.
Page 77 Line Keys and Programmable Keys USING THE ACD KEY Use the following procedure to log into a phone queue from your IP phone: IP PHONE UI 1. Check with your Administrator to verify the queue linked to your ACD key. 2.
Page 78: Xml Key
Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide XML KEY The 6865i IP phone has a feature you can enable called XML (Extensible Markup Language). XML is a markup language much like HTML. Your System Administrator can create customized XML applications and load them to your IP phone.
Page 79 Line Keys and Programmable Keys CONFIGURING AN XML KEY MITEL WEB UI 1. Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys 2. Select from Key 1 through Key 8. 3. In the Type field, select XML to apply to the key.
Page 80 XML application(s), the customized service is ready for you to use. IP PHONE UI 1. Press the key configured for XML on the 6865i phone. 2. Use the 5 and 2 to scroll through the XML applications.
Page 81: Flash Key
Line Keys and Programmable Keys FLASH KEY You can set a programmable key to generate a flash event when it is pressed on the 6865i. You do this by setting the key to Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).
Page 82: Sprecode Key
Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide SPRECODE KEY You can set a programmable key to automatically activate specific services offered by the server. For example, if the sprecode value of *82 is configured, then by pressing the Sprecode key, *82 automatically activates a service provided by the server.
Page 83: Park/Pickup Keys
Line Keys and Programmable Keys PARK/PICKUP KEYS The 6865i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ call managers.
Page 84 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide 6. Click Save Settings. 7. Click on Reset, then click Restart to restart the IP phone and apply the changes. Expansion Module Keys 8. Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).
Page 85 Line Keys and Programmable Keys If the call fails, you can pick up the call (using the next procedure) and press the Park key again to retry Step 2. Picking Up a Parked Call 1. Pick up the handset on the phone. 2.
Page 86: Last Call Return Key
LAST CALL RETURN KEY Using the Mitel Web UI, you can configure the Last Call Return function on a key. If you configure Last Call Return on a key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for Last Call Return and the phone dials the last call you received.
Page 87: Call Forward Key
Line Keys and Programmable Keys CALL FORWARD KEY Using the Mitel Web UI, you can configure the Call Forward function on a programmable key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both.
Page 88: Blf/Xfer
Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide BLF/XFER The BLF key allows one or more extensions to be monitored, and once there is any state change with those extensions, the key shows the status of the monitored lines. The Transfer key allows a call to be transferred to other recipients blindly or consultatively.
Page 89 Line Keys and Programmable Keys CONFIGURING A BLF/XFER KEY USING THE MITEL WEB UI MITEL WEB UI 1. Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys 2. Select from Key 1 through Key 8.
Page 90: Speeddial/Xfer
Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide SPEEDDIAL/XFER The Speeddial key allows a number to be dialed quickly by pressing one key configured for speed dialing. The Transfer key allows a call to be transferred to other recipients blindly or consultatively.
Page 91: Speeddial/Conf
11. Click Save Settings. SPEEDDIAL/CONF The 6865i allows you to configure a programmable key to be used as a speed dial conference key (Speeddial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a predefined number while remaining in the call.
Page 92 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide CONFIGURING A SPEEDDIAL/CONF KEY MITEL WEB UI 1. Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys 2. Select from Key 1 through Key 8.
Page 93: Directory Key
You can also dial directly from a Directory entry. By default, the Directory key is programmed on Key 7. However, using the Mitel Web UI, you can assign the Directory function to any programmable key.
Page 94 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide CONFIGURING A DIRECTORY KEY MITEL WEB UI 1. Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys 2. Select from Key 1 through Key 8.
Page 95: Callers List Key
Line Keys and Programmable Keys CALLERS LIST KEY By default, the 6865i has a dedicated Callers List key. However, using the Mitel Web UI, you can assign the Callers List function to any programmable key. Callers List Key The Callers List is a stored log of your incoming calls. You can use the Callers List key to access...
Page 96 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide CONFIGURING A CALLERS LIST KEY MITEL WEB UI 1. Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys 2. Select from Key 1 through Key 8.
Page 97: Redial Key
Line Keys and Programmable Keys REDIAL KEY By default, the 6865i has a dedicated Redial List key. However, using the Mitel Web UI, you can assign the Redial List function to any programmable key. Redial List Key The Redial List is a stored log of your outgoing calls. You can use the Redial key to access a list of the most recent calls you placed.
Page 98 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide CONFIGURING A REDIAL KEY MITEL WEB UI 1. Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys 2. Select from Key 1 through Key 8.
Page 99: Conference Key
Line Keys and Programmable Keys CONFERENCE KEY By default, the 6865i has a dedicated Conference key. However, using the Mitel Web UI, you can assign the Conference function to any programmable key. Conference Key Note: For more information with regards to creating conference calls, see “Conferencing...
Page 100 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide CONFIGURING A CONFERENCE KEY MITEL WEB UI 1. Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys 2. Select from Key 1 through Key 8.
Page 101: Transfer Key
Line Keys and Programmable Keys TRANSFER KEY By default, the 6865i has a dedicated Transfer key. However, using the Mitel Web UI, you can assign the Transfer function to any programmable key. Transfer Key Note: For more information about transferring calls, see “Transferring Calls”...
Page 102 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide CONFIGURING A TRANSFER KEY MITEL WEB UI 1. Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys 2. Select from Key 1 through Key 8.
Page 103: Intercom Key
Icom key on your phone to use for outgoing intercom calls. You must configure a programmable key with the function, Icom. CONFIGURING AN INTERCOM KEY MITEL WEB UI 1. Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>.
Page 104: Services Key
Menu. The Services key can also access any XML applications setup by your System Administrator. By default, the Services key is programmed on Key 8. However, using the Mitel Web UI, you can assign the Services function to any programmable key.
Page 105 Line Keys and Programmable Keys CONFIGURING A SERVICES KEY MITEL WEB UI 1. Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys 2. Select from Key 1 through Key 8. 3. In the Type field, select Services.
Page 106: Phone Lock Key
Note: ou can lock/unlock the phone using the new key you just configured, using the Mitel Web UI at the path Operation > PhoneLock, or using the Phone Lock option on the IP phone UI at the path Options > Phone Lock. For more information about using the lock/unlock feature, see “Locking/Unlocking a Phone”...
Page 107: Paging Key
For more information about Group Paging and how it works, and to specify multicast addresses, “Group RTP Paging” page 170. CONFIGURING A PAGING KEY MITEL WEB UI 1. Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys 2. Select from Key 1 through Key 8.
Page 108 USING THE PAGING KEY The following procedure describes the use of the Paging key on the IP phone. The procedure assumes you have already configured the Paging key using the Mitel Web UI. Notes: 1. The recipient of a Paging call can set a global Do Not Disturb (DND) to ignore any incoming pages.
Page 109: Save Key
The Save key allows you to save items to the 6865i IP phone’s Local Directory. By default, the Save key is programmed on Key 5. However, using the Mitel Web UI, you can assign the Save function to any programmable key.
Page 110: Delete Key
The Delete key allows you to delete items in your Local Directory, Callers List and Redial List. By default, the Delete key is programmed on Key 6. However, using the Mitel Web UI, you can assign the Delete function to any programmable key.
Page 111 Line Keys and Programmable Keys CONFIGURING A DELETE KEY MITEL WEB UI 1. Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys 2. Select from Key 1 through Key 8. 3. In the Type field, select Delete.
Page 112: None Key
Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide NONE KEY Use the following procedure to delete a key’s functionality on the 6865i IP phone SETTING A NONE KEY MITEL WEB UI 1. Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>.
Page 113: Discreet Ringing Key
Ring tone 1 will be played once instead. CONFIGURING A DISCREET RINGING KEY MITEL WEB UI 1. Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>.
Page 114: Making Calls
Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide MAKING CALLS This section describes ways to make calls on your 6865i phone, using your handset, speakerphone or headset. DIALING A NUMBER First, take the phone off-hook by: • Lifting the handset •...
Page 115: Using A Headset
VOLUME CONTROLS FOR THE HEADSET MICROPHONE On the 6865i, there are three options for the headset microphone volume: Low, Medium, and High. For information about configuring the headset microphone volume, see “Headset Mic Volume”...
Page 116: Redial
Redial List from the IP phone UI as wells as copy selected entries to the Local Directory. You can also dial out directly using a displayed entry in the Redial List. On the 6865i, you access the Redial List by the key.
Page 117: Mute
Making Calls 3. Press the configured Delete Key. DELETE again to erase this item Delete All 4. Press the Delete Key again at the prompt to erase the item. Item is erased DELETE ALL ITEMS FROM THE REDIAL LIST IP PHONE UI 1.
Page 118: Receiving Calls
Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide RECEIVING CALLS When a call is ringing at your extension, you see the inbound call screen. The line/call appearance LED flashes quickly for the incoming call. Martha Gold 555-1234 ANSWERING AN INCOMING CALL IP PHONE UI 1.
Page 119: Handling Calls
Handling Calls HANDLING CALLS When you are connected to a call, you can use the hard keys to place a call on hold, and programmable keys to transfer calls or create conference calls. PLACING A CALL ON HOLD You can place an active call on hold by pressing the key.
Page 120: Retrieving A Held Call
If you press the call/line appearance key again, you disconnect from the call. TRANSFERRING CALLS The 6865i IP phone has a dedicated Transfer key. You can use this hard key to transfer calls. Transfer Key BLIND TRANSFER A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call.
Page 121 Handling Calls TRANSFERRING CALLS Use the following procedure to transfer a call to another extension. IP PHONE UI 1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer. 2. Press the key. 3.
Page 122: Conferencing Calls
The following is the Call Transferred screen on the 6865i phone: L1 Call Transferred CONFERENCING CALLS The 6865i IP phone has a dedicated Conference key. You can use this hard key to create conference calls. Conference Key The 6865i IP phone offers two methods of conferencing: •...
Page 123 Handling Calls 1. Martha Gold 2. François Dupont Leave Drop Using Local Conferencing Use the following procedure to create a conference call using local conferencing. IP PHONE UI 1. When you begin a conference, you are the first party in the conference (Party 1). Pickup the handset or press the key.
Page 124 CENTRALIZED CONFERENCING (FOR SYLANTRO AND BROADSOFT CALL MANAGERS) The 6865i allows you to create multiple conferences with unlimited participants (depending on your server limitations) when your Administrator enables Centralized Conferencing. If your Administrator does not enable Centralized Conferencing, then the 6865i uses Local Conferencing by default.
Page 125 Setting Up Multiple Conferences (for Sylantro Call Manager only) Note: The 6865i is limited to 24 conferences (a single conference each on lines 1 through 24). 1. Start Conference 1 using the procedures in the previous section, “Setting Up a Conference...
Page 126: Ending Calls
ENDING A CONFERENCE AND TRANSFERRING REMAINING PARTIES The 6865i allows a host to drop from a 3-way conference and let the other two parties remain connected. If you are the host of a conference and want to leave that conferencepress the Leave key on the phone.
Page 127: Managing Calls
Managing Calls MANAGING CALLS The 6865i has several features that make it easier to manage calls, and to keep track of your caller history as well as your business and personal contacts. These features include: • Directory • Callers List •...
Page 128 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide GENERAL DIRECTORY FUNCTIONS Accessing and Navigating the Directory IP PHONE UI 1. Press the programmed Directory key. 2. You can view the various Directory sources by pressing 2 and 5 to scroll through the list.
Page 129 Managing Calls 4. Press the 2 and 5 keys to view the entries in the consolidated search list. Notes: 1. To place a call to the entry, press the button, Line button, button, or simply pick up the handset. 2. To copy the entry to the Local Directory (if the entry is from an external Directory source), press the # Copy key.
Page 130 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide ADDING NEW ENTRIES TO THE LOCAL DIRECTORY IP PHONE UI 1. Press the programmed Directory key. 2. Use the 2 key to navigate to the Local Directory folder and select 4 Enter (or simply 4 Add New if the Local Directory is empty).
Page 131 Managing Calls 4. Press the key configured with Delete functionality. A “DELETE to erase item or # to erase number” message is displayed on screen. 5. Press the key configured with Delete functionality again to delete the individual contact from your Local Directory or press the # key to delete the individual phone number. DELETE ALL ENTRIES IN THE LOCAL DIRECTORY IP PHONE UI 1.
Page 132 4. Press the programmed Directory key to save the contact you selected to the Directory. DOWNLOADING THE DIRECTORY TO YOUR PC You can download the Directory to your PC via the Mitel Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format.
Page 133 Managing Calls Configuring an External Directory Source Using the Phone UI For details on how to enable/disable the external Directory source, change the default folder labels, and enter credentials, please refer to Enabling/Disabling Directories and Renaming Labels Using the IP Phone UI page 53 Entering Usernames/Passwords and Connection Testing Using the IP Phone UI...
Page 134: Callers List
Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide CALLERS LIST The Callers List is a stored log of your incoming calls. The 6865i IP phone stores information for up to 200 incoming calls in the Callers List. Your phone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you.
Page 135 Managing Calls EDITING ENTRIES IN THE CALLERS LIST Note: The Caller List does not save changes. Editing in the Callers List is generally used if you plan to call the number and need to add a prefix. In the Callers List, if a keypad key is pressed when a number and/or a name is displayed, the cursor automatically adds the digit at the left side of the number to enable the entry of the prefix.
Page 136: Missed Calls Indicator
Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide 3. Press the programmed Delete key again at the prompt to erase all items. Callers List is empty MISSED CALLS INDICATOR The IP phone has a missed calls indicator that increments the number of missed calls to the phone.
Page 137 Managing Calls DOWNLOADING THE CALLERS LIST TO YOUR PC You can download the Callers List to your PC for viewing using the Mitel Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.
Page 138: Dnd And Call Forward
On the 6865i, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Mitel Web UI at the path, Basic Settings >...
Page 139 1. If you make changes to the configuration for DND via the IP phone UI, you must refresh the Mitel Web UI screen to see the changes. 2. If DND is enabled for an account, the Message Waiting Indicator (MWI) LED will turn on when the DND-enabled account is in focus.
Page 140 1. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to Phone. 2. Using the Mitel Web UI, if you change the DND Key Mode to Phone, all accounts synchronize to the current setting of Account 1.
Page 141 2. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to Phone. 3. Using the Mitel Web UI, if you change the DND key mode to Phone, all accounts synchronize to the current setting of Account 1.
Page 142 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide DND in Custom Mode IP PHONE UI 1. Press the DND key on the phone. The screen displays a list of the accounts on the phone and allows you to enable/disable a specific account or all accounts.
Page 143 Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another destination. On the 6865i, you can set CFWD on the phone-side for a specific account or for all accounts on the phone. You can set three modes for CFWD using the Mitel Web UI at the path, Basic Settings >...
Page 144 Custom: The Custom mode allows you to configure CFWD for a specific account or all accounts. You can configure a specific state (All, Busy, and/or No Answer) for each account independently or all accounts. On the 6865i, you can set all accounts to All On or All Off.
Page 145 Managing Calls 4. Click on Basic Settings > Account Configuration The illustration above shows 2 accounts configured on the phone. Accounts must be set up by your System Administrator. Note: If the BroadSoft BroadWorks Executive and Assistant Services feature is enabled and your phone is configured with the Assistant’s role, an additional Forward Filtering option may be available on the Account Configuration page.
Page 146 When using the Account mode or Custom mode, you can enter a different number of rings for each account. If you use the Mitel Web UI to change the Call Forward Key Mode to Phone, all accounts synchronize to Account 1.
Page 147 Once CFWD is enabled on your phone, you can access and change the configuration using the IP phone UI or the Mitel Web UI. You can access the CFWD menus by pressing a pre-configured CFWD key, or by selecting Options > Call Forward from the IP phone UI.
Page 148 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide  In the above example, CFWD All is enabled as indicated by a check mark ( ), CFWD Busy is enabled but no call forward phone number configured as indicated by a , and CFWD No Answer is disabled, as indicated by an X.
Page 149 Managing Calls 7. In the CFWD State screen, press the navigation keys to scroll to the CFWD Number screen and press Change. Cfwd All to view CFWD Number Screen Cfwd State Done Change Cfwd Number Cfwd Number Change 5555 5555_ Done Change Cancel...
Page 150 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide 12. When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number of times you specify in the No. Rings screen, and then forwards the call if there is no answer.
Page 151 Managing Calls  In the above example, CFWD All is enabled as indicated by a check mark ( ), CFWD Busy is enabled but no call forward phone number configured as indicated by a , and CFWD No Answer is disabled, as indicated by an X. 3.
Page 152 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide 7. In the CFWD State screen, press the navigation key to scroll to the CFWD Number screen and press Change. Cfwd All to view CFWD Number Screen Cfwd State Done Change...
Page 153 Managing Calls 12. When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number of times you specify in the No. Rings screen, and then forwards the call. 13. Press Set to save the change. 14.
Page 154 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide  In the above example, CFWD All is enabled as indicated by a check mark ( ), CFWD Busy is enabled but no call forward phone number configured as indicated by a , and CFWD No Answer is disabled, as indicated by an X.
Page 155 Managing Calls 7. In the CFWD State screen, press the navigation key to scroll to the CFWD Number screen and press Change. Cfwd All to view CFWD Number Screen Cfwd State Done Change Cfwd Number Cfwd Number Change 5555 5555_ Done Change Cancel...
Page 156 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide 12. When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number of times you specify in the No. Rings screen, and then forwards the call.
Page 157: Additional Features
Additional Features ADDITIONAL FEATURES This section describes additional features you can use on the 6865i phone. DISPLAY DTMF DIGITS A feature on the IP phones allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a programmed key.
Page 158: Play Call Waiting Tone
Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide PLAY CALL WAITING TONE You can enable or disable the playing of a call waiting tone when you are on an active call and a new call comes into the phone.
Page 159: Stuttered Dial Tone
STUTTERED DIAL TONE You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Mitel Web UI. CONFIGURING STUTTERED DIAL TONE MITEL WEB UI 1.
Page 160: Xml Beep Support
Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide XML BEEP SUPPORT Using the Mitel Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the XML Beep Support field at the path Basic Settings > Preferences >...
Page 161: Status Scroll Delay
Additional Features STATUS SCROLL DELAY Using the Mitel Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the Status Scroll Delay (seconds) field at the path Basic Settings >...
Page 162: Switch Ui Focus To Ringing Line
SWITCH UI FOCUS TO RINGING LINE You can configure a feature on the 6865i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.
Page 163: Call Hold Reminder During Active Calls
When this feature is disabled, a ring splash is heard when the active call hangs up and there is still a call on hold. You can enable or disable this feature using the Call Hold Reminder During Active Calls parameter in the Mitel Web UI. CONFIGURING CALL HOLD REMINDER DURING ACTIVE CALLS MITEL WEB UI 1.
Page 164: Call Hold Reminder (On Single Hold)
CALL HOLD REMINDER (ON SINGLE HOLD) On the 6865i IP phone, you can enable or disable a feature that will start the reminder ring splash timer as soon as you put a call on hold (even when no other calls are active on the phone).
Page 165: Call Waiting Tone Period
When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Mitel Web UI. CONFIGURING CALL WAITING TONE PERIOD MITEL WEB UI 1.
Page 166: Preferred Line And Preferred Line Timeout
Next time you go off-hook to make another call, you pickup on the preferred line. You can enable the Preferred Line parameter using the Mitel Web UI at the location, Basic Settings > Preferences > General. You can also set a Preferred Line Timeout parameter that specifies the number of seconds it takes for the phone to switch back to the preferred line.
Page 167 Additional Features CONFIGURING PREFERRED LINE AND PREFERRED LINE TIMEOUT USING THE MITEL WEB UI MITEL WEB UI 1. Click on Basic Settings > Preferences > General. 2. In the Preferred Line field, select a preferred line to switch focus to after incoming or outgoing calls end on the phone.
Page 168: Goodbye Key Cancels Incoming Calls
GOODBYE KEY CANCELS INCOMING CALLS The 6865i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called Goodbye Key Cancels Incoming Call and is configurable via the Mitel Web UI.
Page 169: Message Waiting Indicator
Line 2. If you configure the MWI LED for all lines, the LED illuminates if a voicemail is pending on any line on the phone (lines 1 through 24). You configure the MWI using the Mitel Web UI. CONFIGURING MESSAGE WAITING INDICATOR MITEL WEB UI 1.
Page 170: Incoming Intercom Call Features
Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide INCOMING INTERCOM CALL FEATURES By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone. The phone automatically plays a warning tone when it receives an incoming intercom call.
Page 171 Additional Features CONFIGURING INCOMING INTERCOM SETTINGS MITEL WEB UI 1. Click on Basic Settings > Preferences > Incoming Intercom Settings. 2. The Auto-Answer field is enabled by default. The automatic answering feature is turned on for the IP phone for answering Intercom calls. To disable this field, uncheck the box.
Page 172: Group Rtp Paging
This feature is configurable using the Mitel Web UI only. The 6865i in the local network listens for RTP on the pre-configured multicast address. The phone displays the Paging message to the phone’s LCD. It uses the G711 uLaw CODEC for multicast RTP.
Page 173: Shared Call Appearance (Sca) Call Bridging
Additional Features SHARED CALL APPEARANCE (SCA) CALL BRIDGING Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is the ability to assign the boss' extension to a key on the secretary's phone. Calls can be transferred between two phones with the same extension key by simply putting the call on hold at one phone and picking it up on the other.
Page 174 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide The following tables provide the key states and LED behavior in an SCA bridge call for users involved in an SCA call and users not involved in the SCA call. Line Keys and Idle Screens...
Page 175: Broadsoft Broadworks Executive And Assistant Services
Additional Features BROADSOFT BROADWORKS EXECUTIVE AND ASSISTANT SERVICES The IP phone supports the BroadSoft BroadWorks Executive and Assistant Services feature. The Executive and Assistant Services feature allows for an inter-network relationship to be created between Executives and Assistants allowing calls to the Executive’s phone to be screened, filtered, and routed to an Assistant, whereby the Assistant can answer, divert the filtered call, or push the call back to the Executive.
Page 176 Call Filtering state configured on the call manager. Configuring the Filter Programmable Key on the Executive’s Phone Using the Mitel Web Use the following procedure to configure the Filter key on the Executive’s phone using the Mitel Web UI: MITEL WEB UI 1.
Page 177 Note: If Call Forward is enabled for filtered calls, LEDs for all Filter keys will be turned off. Configuring the Filter Programmable Key on the Assistant’s Phone Using the Mitel Web Use the following procedure to configure the Filter key on the Assistant’’s phone using the Mitel Web UI: MITEL WEB UI 1.
Page 178 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide 6. Repeat Steps 2 to 5 for each respective Executive for whom you would like to assign a Filter key. 7. Click Save Settings to save your settings. SPEEDDIAL KEY WITH INITIATE CALL FUNCTIONALITY (ASSISTANTS...
Page 179 Additional Features Configuring the Initiate Call Key on an Assistant’s Phone Using the Mitel Web UI Use the following procedure to configure the Initiate Call Key on an Assistant’s phone using the Mitel Web UI: MITEL WEB UI 1. Click on Operation-> Programmable Keys.
Page 180 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide EXECUTIVE PHONE FEATURES Users with phones assigned with the Executive role are able to: • Activate and deactivate the Executive Call Filtering service from the phone • Intercept or ignore filtered calls before they are transferred to the Assistant To Activate Executive Call Filtering on an Executive’s Phone...
Page 181 Additional Features ASSISTANT PHONE FEATURES Users with phones assigned with the Assistant role are able to: • Activate and deactivate the Executive Call Filtering service from the phone • Answer or ignore a filtered call • Push a filtered call back to the Executive •...
Page 182 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide 4. Press the Change key. 5. Press the Next key to toggle the Filtering option from OFF to ON. 6. Press the Set key. 7. Press the Done key. A checkmark will be displayed beside the Executive indicating Executive Call Filtering is to be activated.
Page 183 Additional Features 6. Press the Set key. 7. Press the Done key. An X will be displayed beside the Executive indicating Executive Call Filtering is to be deactivated. 8. Press the Done key again. 9. Press the Confirm key to apply the changes and return to the idle screen. Notes: 1.
Page 184 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide and automatically dial the FAC call. The FAC call will be answered and the filtered call will be released if the push is successful. Note: If the push is unsuccessful, press the respective Line key (corresponding to the filtered call) to retrieve the filtered call.
Page 185 To Activate Call Forwarding of Filtered Calls Use the following procedure to activate call forwarding of filtered calls: MITEL WEB UI 1. Click on Basic Settings->Account Configuration. 2. Place a checkmark in the “Enabled” box beside the “Divert” option under “Forward Filtering”.
Page 186 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide IP PHONE UI 1. Press the Options key, the 2 navigation key, and then the Enter key to enter the Call Forward menu Press the Call Forward programmable key. 2. Press the 2 navigation key three times to select Forward Filtering.
Page 187 To Deactivate Call Forwarding of Filtered Calls Use the following procedure to deactivate call forwarding of filtered calls: MITEL WEB UI 1. Click on Basic Settings->Account Configuration. 2. Remove the checkmark in the “Enabled” box beside the “Divert” option under “Forward Filtering”.
Page 188: Star Codes
Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star code commands on the 6865i phone the same way you would on a regular telephone.
Page 189: Model M680I And M685I Expansion Modules
Model M680i and M685i Expansion Modules MODEL M680I AND M685I EXPANSION MODULES The 6865i IP phone two optional expansion modules that attach to the right side of the phone to provide additional programmable keys. M680i Expansion Module M685i Expansion Module The M680i provides 16 softkeys, with each softkey providing an LED for call status indication.
Page 190: Using The Expansion Modules
Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide You can configure the keys using the Mitel Web UI at the path, Operation > Expansion Module <N> when an Expansion Module is attached to the 6865i IP phone. Note: For more information about configuring the expansion module keys with these functions, see the “Programmable Keys”...
Page 191: Troubleshooting Solutions
The phone displays the No Service message if the SIP settings have not been set up correctly. Contact your System Administrator for more information. HOW DO I CHANGE MY USER PASSWORD? You can change the user password from the IP phone UI or the Mitel Web UI. See “User Password”...
Page 192: Why Does My Phone Display Bad Encrypted Config
Report this error to your System Administrator. HOW DO I RESTART THE IP PHONE? You can restart the phone from the IP phone UI or through the Mitel Web UI. See “Restarting Your Phone”...
Page 193: Limited Warranty
Mitel will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use.
Page 194: Limited Warranty (Australia Only)
Consumer Act 2010 (the ACL), the exercise of a right conferred by such a provision or any liability of Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.
Page 195: Warranty Repair Services
(e.g. goods/services ordinarily supplied for business-use) 1.1 To the extent permitted by law and subject to clause 1.2 below, the liability of Mitel to you for any non-compliance with a statutory guarantee or loss or damage arising out of or in...
Page 196: Appendix A - Time Zone Codes
Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide APPENDIX A - TIME ZONE CODES The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table TIME ZONE NAME...
Page 197 Appendix A - Time Zone Codes Time Zone Name/Time Zone Code Table TIME ZONE NAME TIME ZONE CODE BA-Sarajevo BB-Barbados BE-Brussels BG-Sofia BM-Bermuda BO-La Paz BR-Noronha BR-Belem BR-Fortaleza BR-Recife BR-Araguaina BR-Maceio BR-Sao Paulo BR-Cuiaba BR-Porto Velho BR-Boa Vista BR-Manaus BR-Eirunepe BR-Rio Branco BS-Nassau BY-Minsk...
Page 198 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide Time Zone Name/Time Zone Code Table TIME ZONE NAME TIME ZONE CODE DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris GB-London GB-Belfast GD-Grenada GE-Tbilisi GF-Cayenne GI-Gibraltar...
Page 199 Appendix A - Time Zone Codes Time Zone Name/Time Zone Code Table TIME ZONE NAME TIME ZONE CODE MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham OM-Muscat PA-Panama...
Page 200 Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide Time Zone Name/Time Zone Code Table TIME ZONE NAME TIME ZONE CODE RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava...

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