Page 1 Mitel 6865i SIP Phone RELEASE 6.1.0 USER GUIDE 58016551 REV00 October, 2021...
Page 2 ). The information is subject to change without notice and should not be construed in any way as a commit- ment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Page 3 Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement.
Page 4: Table Of Contents
PHONE OPTIONS VIA THE MITEL WEB UI ....17 USING THE MITEL WEB UI ..... .17 Phone Status .
Page 5 CONFIGURING RING TONES AND TONE SETS ...26 INSTALLING CUSTOM RING TONES USING THE MITEL WEB UI . .28 DISPLAY ........29 CONTRAST LEVEL .
Page 6 CONFIGURING AN AUTOMATIC CALL DISTRIBUTION (ACD) KEY USING THE MITEL WEB UI ......69 USING THE ACD KEY .
Page 7 CONFIGURING A SPEEDDIAL/XFER KEY ....80 SPEEDDIAL/CONF .......81 CONFIGURING A SPEEDDIAL/CONF KEY .
Page 8 RECEIVING CALLS ......107 Answering an Incoming Call ......107 DEFLECTING AN INCOMING CALL .
Page 9 CONFIGURING PREFERRED LINE AND PREFERRED LINE TIMEOUT USING THE MITEL WEB UI ......157 GOODBYE KEY CANCELS INCOMING CALLS ....158 CONFIGURING GOODBYE KEY TO CANCEL INCOMING CALLS .
Page 10 EXECUTIVE PHONE FEATURES ....168 ASSISTANT PHONE FEATURES ....168 STAR CODES .
Page 11: Welcome
PC connectivity. ABOUT THIS GUIDE This guide explains how to use your new 6865i phone. Not all features listed are available by default. Contact your System Administrator to find out which features and services are available on your system.
Page 12: Requirements
• *Availability of feature dependent on your phone system or service provider. REQUIREMENTS SIP-based IP PBX system or network installed and running with a SIP account created for the 6865i • phone. Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer •...
Page 13: Ip Phone Keys
IP PHONE KEYS KEY PANEL The following sections describe the various 6865i phone key functions and how they help you make and manage your calls and caller information. Images of the symbol keys and the symbol hardware platform are used throughout this document.
Page 14: Key Description
LCD Screen Options Key Programmable Keys KEY DESCRIPTION The following table identifies the keys on the key panel of your 6865i IP phone that you can use for handling calls. DESCRIPTION Goodbye Key - Ends an active call. The Goodbye key also exits an open list, suchas the Options List, without saving changes.
Page 15 For more information, see “Redial”. Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6865i IPphone supports two line keys, each with LED indicator lights. For more information, see “Multiple Line and Call...
Page 16: Keypad Keys
Keys”. KEYPAD KEYS The 6865i has a keypad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. The 6865i phone keypad includes the following: The * is called the star key. The # is called the number sign, pound key, or hash key, depending on one's nationality or personal preference.
Page 17: E.164 Support
E.164 numbers are formatted as [+] [country code] [subscriber number including area code], and can have a maximum of 15 digits. Users can dial E.164 numbers from 6865i IP phones. The support for inserting the '+' symbol is provided to users in the following ways: When dialing from the phone, users can insert the '+' symbol by a long-press of the '0' key.
Page 18: Getting Started
PLUGGING IN AND STARTING THE PHONE GETTING STARTED The 6865i must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.
Page 19 (Press Skip to continue without selecting a server). The 6865i phone then checks settings and looks for new configuration and firmware updates from a server. If a new update is found, the phone displays the message Updating Configuration. This may take a few moments while the phone downloads the latest updates.
Page 20: Idle Screens
GETTING STARTED IDLE SCREENS If language packs were loaded to your phone by your System Administrator, the following screen displays during startup. When the configuration update is complete, the phone displays the following screens: IDLE SCREENS When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle State screen:...
Page 21: Incomplete Configuration
You can use the arrow keys to scroll through the idle screens for both line appearances on the 6865i. The second display line shows the following temporary messages if the event occurs: No Service •...
Page 22 If changes have been made to your phone settings, you may need to restart your phone. For more infor- mation on restarting your phone, see “Restarting Your Phone”. For more information about connecting your phone, refer to the Mitel 6865i Installation Guide or check with your System Administrator for assistance.
Page 23: Methods For Customizing Your Phone
There are two ways to customize specific options on your phone: Using the Options key on the IP phone. • Using the Mitel Web UI in an Internet browser window from your PC. • PHONE OPTIONS VIA THE IP PHONE UI You can customize your phone by pressing the key and accessing the IP phone UI.
Page 24 METHODS FOR CUSTOMIZING YOUR PHONE PHONE OPTIONS VIA THE IP PHONE UI OPTIONNUMBER OPTIONNUMBER Preferences Tones Ring Tone – Tone Set – Display Contrast Level – Backlight – Speed Dial Edit Live Dialpad Set Audio Audio Mode – Headset Mic Vol –...
Page 25: Simplified Options List
METHODS FOR CUSTOMIZING YOUR PHONE PHONE OPTIONS VIA THE IP PHONE UI OPTIONNUMBER OPTIONNUMBER Restart Phone Credentials (available only if certain features are configured by your Administrator) Directory Display Name Order Sorting Preferences External Sources (available only if external directory sources are configured by your Administrator) Phone Lock : *The Administrator Menu options are Administrator-level functions only, and arenot accessible by...
Page 26: Using The Ip Phone Ui
METHODS FOR CUSTOMIZING YOUR PHONE PHONE OPTIONS VIA THE IP PHONE UI OPTIONNUMBER OPTION Preferences Tones Ring Tone – Tone Set – Display Contrast Level – Backlight – Set Audio Audio Mode – Headset Mic Vol – DHSG – Phone Status IP&MAC Addresses LAN Port PC Port...
Page 27: Phone Options Via The Mitel Web Ui
In addition to the IP phone UI options, you can customize additional options on the IP phone using the Mitel Web UI. In order to access your phone using the Mitel Web UI, you need to know your phone’s IP address.
Page 28 PHONE OPTIONS VIA THE MITEL WEB UI You can logout of the Mitel Web UI at any time by clicking Log Off. The following categories display in the side menu of the Mitel Web UI: Status, Operation, and Basic Settings.
Page 29 Module or an additional 84 softkeys with an M685i Expansion Module if it isattached to the phone. This option displays on the side menu of the Mitel Web UI only ifan Expansion Module is attached. Directory - Allows you to copy the Callers List...
Page 30 METHODS FOR CUSTOMIZING YOUR PHONE PHONE OPTIONS VIA THE MITEL WEB UI HEADINGS DESCRIPTIONS Basic Settings Preferences- Allows you to enable/disable the following: Display DTMF Digits • Play Call Waiting Tone • Stuttered Dial Tone • XML Beep Support •...
Page 31: Phone Status
If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Mitel Web UI. Use the following procedure to find your phone’s IP address.
Page 32: Phone Status Via The Mitel Web Ui
Select IP&MAC Addresses and press the key or Enter key. The IP address of your 6865i IP phone displays in the IP Address field. PHONE STATUS VIA THE MITEL WEB UI Use the following procedure to view the phone status via the Mitel Web UI.
Page 33: Sip Account Status
Firmware Information • SIP Status • SIP ACCOUNT STATUS The IP phones show the SIP registration status on the IP phone’s Status screen in the Mitel Web UI. The following table describes the status conditions that can display for the account.
Page 34 PHONE STATUS VIA THE MITEL WEB UI HONE TATUS STATUSCONDITION DESCRIPTION Registered Displays this status on accounts that HAVE been registered with the SIP proxyserver. Example: Line > SIP Account > Status > Backup Register Used? 1 > 650@proxy.com:5060 > Registered > Yes...
Page 35: Customizing Your Phone
CUSTOMIZING YOUR PHONE RING TONES AND TONE SETS CUSTOMIZING YOUR PHONE The following paragraphs describe the options available from either the IP phone UI, the Mitel Web UI, or both, and provide procedures applicable to the option. RING TONES AND TONE SETS xref “Installing Custom Ring TonesUsing the Mitel Web UI”...
Page 36: Configuring Ring Tones And Tone Sets
Ring cadence pattern • You configure global ring tones and tone sets using the IP phone UI and Mitel Web UI. Installing a custom ring tone can be performed using the Mitel Web UI only. CONFIGURING RING TONES AND TONE SETS...
Page 37 The ring tone and tone Set you select is immediately applied to the IP phone. MITEL WEB UI Click on Basic Settings > Preferences > Ring Tones. For global configuration In the Ring Tones section, select a country from the Tone Set field. Valid values are: Australia –...
Page 38: Installing Custom Ring Tones Using The Mitel Web Ui
“Ring Tones” NOTE Click Save Settings. INSTALLING CUSTOM RING TONES USING THE MITEL WEB UI NOTE Access to the Custom Ringtones Web UI menu is only available if enabled by your System Adminis- trator. Ringtones must be in .wav format. The IP phones support the following WAV file specifications: G.711 ì-law and a-law Codec...
Page 39: Display
: Press the Delete button to delete the desired ringtone from your phone. NOTE DISPLAY The 6865i IP phone allows you to configure display settings pertaining to the LCD contrast level and back- light. CONTRAST LEVEL The Contrast Level option on the IP phone allows you to set the amount of contrast on the LCD display.
Page 40: Backlight
The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the 6865i IP phone automatically dials out and turns on handsfree mode as soon as a dialpad/keypad key or programmable key is pressed. With live dialpad disabled, if you dial a number while the phone is on-hook, lifting the receiver or pressing the initiates a call to that number.
Page 41: Set Audio
IP phone using the IP phone UI only. AUDIO MODE The 6865i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The Audio Mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.
Page 42: Headset Mic Volume
SET AUDIO NOTE On 6865i IP Phone by default the Audio mode is set to Speaker. When the Headset is connected to the phone, user must change the Audio mode to Headset or Speaker/Headset or Headset/Speaker. If a headset is not connected and the user presses the speaker/headset key, the phone goes to speaker mode regardless of the audio mode.
Page 43: Dhsg
• Daylight savings time • Time servers • : Only the time and date formats and time servers can be set using the Mitel Web UI. NOTE CONFIGURING TIME AND TIME FORMAT IP PHONE UI Press on the phone to enter the Options List.
Page 44: Configuring Date And Date Format
CUSTOMIZING YOUR PHONE TIME AND DATE CONFIGURING DATE AND DATE FORMAT IP PHONE UI Press on the phone to enter the Options List. Select Preferences. Select Time and Date. Select Set Date. Using the keys on the keypad, enter a date to set on the IP phone. Press the key or select Done to save the date setting.
Page 45: Configuring Daylight Savings Time
Enter an IP address or domain name for the time server. : Time Servers are enabled by default. The Time Servers can be Enabled orDisabled only from NOTE the Mitel Web UI. Set to save the time server setting. Press the...
Page 46: Language
Click Save Settings. LANGUAGE The IP phones support several different languages. You can have the IP phone UI and the Mitel Web UI display in a specific language as required. When you set the language to use, all of the display screens...
Page 47: Specifying The Language To Use
Turkish • You can also configure the language to use when inputting values in the Mitel Web UI and the IP phone SPECIFYING THE LANGUAGE TO USE Once the language pack(s) are available on your phone from your System Administrator, you can specify which language to use on the phone and/or the Mitel Web UI.
Page 48: Input Language
IP phone by your System Administrator. English is the default language and cannot be changed or removed. Click Save Settings. The change is dynamic. The Mitel Web UI displays all screens in the language you selected.
Page 49 CUSTOMIZING YOUR PHONE LANGUAGE UPPERCASE CHARACTERS LOWERCASE CHARACTERS ABC2 abc2 DEF3 def3 GHI4 ghi4 JKL5 jkl5 MNO6 mno6 PQRS7 pqrs7 TUV8 tuv8 WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ French UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÀÂÇÁÅÆ abc2àâçáåæ DEF3ÉÈÊË def3éèêë...
Page 50 CUSTOMIZING YOUR PHONE LANGUAGE UPPERCASE CHARACTERS LOWERCASE CHARACTERS ABC2ÁÀÇ abc2áàç DEF3ÉÈ def3éè GHI4ÏÍ ghi4ïí JKL5 jkl5 MNO6ÑÓÒ mno6ñóò PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ German UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÄÀ abc2äà DEF3É def3é...
Page 51 CUSTOMIZING YOUR PHONE LANGUAGE UPPERCASE CHARACTERS LOWERCASE CHARACTERS ABC2ÀCÇ abc2àcç DEF3ÉÈË def3éèë GHI4 ghi4 JKL5 jkl5 MNO6ÓÒ mno6óò PQRS7 pqrs7 TUV8Ù tuv8ù WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Portuguese UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÁÀÂÃÇ abc2áàâãç DEF3ÉÊ def3éê...
Page 52 CUSTOMIZING YOUR PHONE LANGUAGE UPPERCASE CHARACTERS LOWERCASE CHARACTERS АБВГ2ABC aбвг2abc ДЕЁЖЭ3DEF Дeëжз3def ИЙКЛ4GHI ийкл4ghi МНОП5JKL мноп5jkl РСТУ6MNO рсту6mno ФХЦЧ7PQRS7 фхЧч7pqrs ШЩЪЫ8TUV шщъы8tuv ЬЗЮЯ9WXYZ ьзюя9wxyz * <SPACE> * <SPACE> #/\@ #/\@ Nordic UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÅÄÆÀ abc2åäæà DEF3É def3é...
Page 53 Click onBasic Settings > Preferences > Language Settings. Select a language from theInput Language field. Setting this field allows you to specify the language to use when entering text and characters in the Mitel Web UI and IP phone UI. Valid values are: English (default) –...
Page 54: Latin 2 Character Set
Latin 2 Character Set The 6865i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP phone UI and the Mitel Web UI. UTF-8 is also compatible with XML encoding on the IP phones.
Page 55: Setting A User Password
Done. A message, Password Changed displays on the screen. MITEL WEB UI Click on Operation > User Password. In the Current Password field, enter the current user password. : By default, the user name is user (all lowercase) and the password field is leftblank.
Page 56: Resetting A User Password
If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Mitel Web UI only. : The IP phones support alpha numeric password with the supported characters.
Page 57: Credentials
Press # Confirm to confirm the restart of the phone. If you do not wish to restart your phone, press Cancel key to cancel. : Your phone is out of service temporarily during the restart and downloadingprocess. NOTE MITEL WEB UI Click on Operation > Reset. Click Restart. Click OK at the confirmation prompt.
Page 58: Directory
CUSTOMIZING YOUR PHONE DIRECTORY : The key can be used to perform a backspace. NOTE Enter. Press the key to navigate to the Enter Password screen and select Using the dialpad keys, enter in your password and press the button or select Set.
Page 59: Phone Lock
“Phone Lock Key”. In the Mitel Web UI, the Operation > Phone Lock path also allows you to perform the following: Reset a user password. Clicking on the Reset key in the Reset User Password field displays a screen •...
Page 60: Emergency Dial Plan
You can specify the digits to dial on the IP phone for contacting emergency services. Once you specify the emergency number(s) on the phone, you can dial those numbers directly on the keypad when required and the phone automatically dials to those emergency services. You can set the emergency dial plan using the Mitel Web UI only.
Page 61: Defining An Emergency Dial Plan
A police and/or fire emergency number in Asia, Europe, Middle East, and SouthAmerica. DEFINING AN EMERGENCY DIAL PLAN MITEL WEB UI Click on Operation > Phone Lock. In the Emergency Dial Plan field, enter the 3-digit number used in your local area to contact emer- gency services.
Page 62: Line Keys And Programmable Keys
LCD screen. MULTIPLE LINE AND CALL APPEARANCE KEYS The 6865i has 2 hard line/call appearance keys each with a corresponding status light. These line/call appearance keys and lights can represent physical lines, calls for your extension or calls from a group that your extension is part of.
Page 63: Programmable Keys
“Model M680i and M685i Expansion Modules”. You can only use the Mitel Web UI to configure key functions. The following table lists the functions you can set on the programmable keys and provides a description for each function: KEY FUNCTION...
Page 64 LINE KEYS AND PROGRAMMABLE KEYS PROGRAMMABLE KEYS KEY FUNCTION DESCRIPTION Indicates the key is configured to accept an XML application for accessingcustomized XML services. Flash Indicates the key is set to generate a flash event when it is pressed. The IPphone generates flash events only when a call is connected and there is anactive RTP stream (for example, when the call is not on hold).
Page 65 LINE KEYS AND PROGRAMMABLE KEYS PROGRAMMABLE KEYS KEY FUNCTION DESCRIPTION Directory(Key 7 by Default) Indicates the key is configured to access the Directory. Filter Indicates the key is configured for activating/deactivating Executive CallFiltering. For more information about the Executive and Assistant Servicesfeature, see "BroadSoft BroadWorks Executive and Assistant...
Page 66: Line Key
LINE KEY You can set a programmable key to act as a line/call appearance key on the 6865i. This key acts as a line that behaves the same as a hard line key (L1 and L2). For more information about the behavior of Line keys, see “Multiple Line and Call Appearance...
Page 67: Creating A Speed Dial Key
The normal function of the speed dial option allows you to dial a number quickly by pressing a key config- ured for speed dialing. You can program the keys on the 6865i to speed dial outside numbers, dial directly to another person’s line or extension, or set it up to quickly access features such as Caller ID (*69) and voicemail.
Page 68: Press-And-Hold To Create A Speed Dial (Appl Cable To Programmable Keys And Keypad Keys)
LINE KEYS AND PROGRAMMABLE KEYS CREATING A SPEED DIAL KEY PRESS-AND-HOLD TO CREATE A SPEED DIAL (APPL CABLE TO PROGRAMMABLE KEYS AND KEYPAD KEYS) Pressing and holding down a programmable key or keypad key on the phone initiates a speed dial feature. : When creating a speed dial for a key on the IP phone, you must select a key thathas no preassigned NOTE function (key must be set to None).
Page 69: Creating A Speed Dial Using A Programmable Key In The Mitel Web Ui
1 if available. To select a different line, use the navigation keys. Press 4 Save to save the speed dial key to the line specified. CREATING A SPEED DIAL USING A PROGRAMMABLE KEY IN THE MITEL WEB UI Click on Operation > Programmable Keys.
Page 70 LINE KEYS AND PROGRAMMABLE KEYS CREATING A SPEED DIAL KEY Programmable Keys Select from Key 1 through Key 8. In the Type field, select Speeddial to apply to the key. In the Value field, enter the phone number, extension, or speed dial prefix to apply to this hard key. If you enter a speed dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+).
Page 71: Creating Speed Dial Key Using Keypad Speed Dial In The Mitel Web Ui
In the Line field, select a line for which to apply the speed dial to. Valid values are 1 through 24. Click Save Settings. EDITING SPEED DIAL KEYS On the 6865i, you can edit a speed dial key using any of the following methods: Using the Mitel Web UI at the path: •...
Page 72: Editing A Speed Dial On A Programmable Key
You can cancel out of the speed dial editing process at any time without saving, by pressing the key. On the 6865i, you can remove the speed dial key by erasing the speed dial number digits (leaving the speed dial value blank) and then pressing 4 Save. Use the key to delete the digits.
Page 73: Do Not Disturb (Dnd) Key
Click Save Settings. : You can delete a speed dial key by changing the Type field to None. NOTE EDITING A SPEED DIAL USING KEYPAD SPEED DIAL IN THE MITEL WEB UI MITEL WEB UI Click on Operation > Keypad Speed Dial.
Page 74: Configuring A Dnd Key
If the phone shares a line with other phones, only the phone that has DND configured is affected. For more information about DND and DND modes, see “DND Configuration”. CONFIGURING A DND KEY MITEL WEB UI Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>.
Page 75: Configuring A Blf Key Using The Mitel Web Ui
: You can also use a BLF-configured key to automatically dial the BLF-monitored extension. Contact NOTE your System Administrator for more information. Mitel Web UI CONFIGURING A BLF KEY USING THE MITEL WEB UI Click on Operation >Programmable Keys. Click onOperation > Expansion Module <N>. Programmable Keys Select fromKey 1 throughKey 8.
Page 76: Blf/List Key
> Services. The BLF List URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, sip:9@192.168.104.13. The value of the BLF List URIparameter must match the list name configured. Otherwise, no values display on the 6865i screen and the feature is disabled.
Page 77 LINE KEYS AND PROGRAMMABLE KEYS BLF/LIST KEY Programmable Keys Select from Key 1through Key 8. In theType field, select BLF/List(BroadSoft BroadWorks). In the Linefield, select a line number that is actively registered to the appropriate SIP proxy you are using. Valid values are: global –...
Page 78: Configuring Xmpp Avatar
AUTOMATIC CALL DISTRIBUTION (ACD) KEY (FOR SYLANTRO CALL MANAGERS) The 6865i supports Automatic Call Distribution (ACD) for Sylantro call managers. The ACD feature allows the Sylantro call manager to distribute calls from a queue to registered IP phone users (agents).
Page 79: Configuring An Automatic Call Distribution (Acd) Key Using The Mitel Web Ui
: It is recommended you configure no more than a single ACDkey or programmable key per IP NOTE phone. CONFIGURING AN AUTOMATIC CALL DISTRIBUTION (ACD) KEY USING THE MITEL WEB UI Click onOperation >Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys Select fromKey 1 through Key 8.
Page 80: Xml Key
To logout of the queue, press4 Logout.The server no longer distributes phone calls to your IP phone. XML KEY The 6865i IP phone has a feature you can enable called XML (Extensible Markup Language). XML is a markup language much like HTML. Your System Administrator can create customized XML applications and load them to your IP phone.
Page 81 LINE KEYS AND PROGRAMMABLE KEYS XML KEY Programmable Keys Select from Key 1 through Key 8. In the Type field, select XML to apply to the key. In the Value field, enter a URI(s) to apply to this key. NOTE Contact your System Administrator for the appropriate value to enter in the Value field.
Page 82: Accessing The Xml Application
FLASH KEY You can set a programmable key to generate a flash event when it is pressed on the 6865i. You do this by setting the key to Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).
Page 83: Sprecode Key
*82 is configured, then by pressing the Sprecode key, *82 automatically activates a service provided by the server. Contact your System Administrator for information about avail- able services. CONFIGURING A SPRECODE KEY MITEL WEB UI Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>.
Page 84: Park/Pickup Keys
Click Save Settings. PARK/PICKUP KEYS The 6865i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ call managers.
Page 85: Configuring Park/Pickup Keys
LINE KEYS AND PROGRAMMABLE KEYS PARK/PICKUP KEYS CONFIGURING PARK/PICKUP KEYS MITEL WEB UI Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys Select from Key 1 through Key 8. In the Type field, select Park.
Page 86: Using The Park Call/Pickup Parked Call Feature
LAST CALL RETURN KEY Using the Mitel Web UI, you can configure the Last Call Return function on a key. If you configure Last Call Return on a key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for Last Call Return and the phone dials the last call you received.
Page 87: Configuring A Last Call Return Key
Click Save Settings. CALL FORWARD KEY Using the Mitel Web UI, you can configure the Call Forward function on a programmable key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both.
Page 88: Configuring A Call Forward
For more information about call forwarding and call forwarding modes, see “Call Forward Configuration”. CONFIGURING A CALL FORWARD MITEL WEB UI Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys Select from Key 1 through Key 8.
Page 89: Blf/Xfer Key Requirements And Functionality
BLF/Xfer and Speed Dial: When the focused line and the monitored extension are idle, pressing • theBLF/Xfer key causes the phone to go offhook and dial the number of the extension. CONFIGURING A BLF/XFER KEY USING THE MITEL WEB UI Click onOperation >Programmable Keys. Click on Operation > Expansion Module <N>.
Page 90: Speeddial/Xfer
Speed Dial/Xfer and Call Forward: When the phone is in the ringing state, pressing the Speed • Dial/Xfer key forwards the call to the predefined extension. CONFIGURING A SPEEDDIAL/XFER KEY MITEL WEB UI Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>.
Page 91: Speeddial/Conf
Click Save Settings. SPEEDDIAL/CONF The 6865i allows you to configure a programmable key to be used as a speed dial conference key (Speeddial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a predefined number while remaining in the call.
Page 92: Configuring A Speeddial/Conf Key
: This feature is not compatible with centralized conferencing. NOTE CONFIGURING A SPEEDDIAL/CONF KEY MITEL WEB UI Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys Select from Key 1 through Key 8.
Page 93: Speeddial/Mwi
SPEEDDIAL/MWI SPEEDDIAL/MWI The 6865i supports multiple voicemail registration by using the Speeddial/MWI key. This feature can be useful in scenarios where you need to monitor the voicemail accounts of your team members or you need access to your manager’s voicemail messages.
Page 94: Directory Key
You can also dial directly from a Directory entry. By default, the Directory key is programmed on Key 7. However, using the Mitel Web UI, you can assign the Directory function to any programmable key.
Page 95 LINE KEYS AND PROGRAMMABLE KEYS IRECTORY : For more information about the Directory, see “Directory”. NOTE CONFIGURING A DIRECTORY KEY Click on Operation > Programmable Keys. Click on Operation > Expansion Module<N>. Programmable Keys Select from Key 1 through Key 8. In the Type field, select Directory.
Page 96: Callers List Key
Click Save Settings. CALLERS LIST KEY By default, the 6865i has a dedicated Callers List key. However, using the Mitel Web UI, you can assign the Callers List function to any programmable key. The Callers List is a stored log of your incoming calls. You can use the Callers List key to access a list of...
Page 97: Redial Key
Select from Key 1 through Key 16 (M680i) or Key 84 (M685i). In the Type field, select Callers List. Click Save Settings. REDIAL KEY By default, the 6865i has a dedicated Redial List key. However, using the Mitel Web UI, you can assign the Redial List function to any programmable key.
Page 98: Configuring A Redial Key
: For more information about the Redial functionality, see “Redial”. NOTE CONFIGURING A REDIAL KEY MITEL WEB UI Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys Select from Key 1 through Key 8.
Page 99: Conference Key
Click Save Settings. CONFERENCE KEY By default, the 6865i has a dedicated Conference key. However, using the Mitel Web UI, you can assign the Conference function to any programmable key. : For more information with regards to creating conference calls, see...
Page 100: Transfer Key
Select from Key 1 through Key 16 (M680i) or Key 84 (M685i). In the Type field, select Conference. Click Save Settings. TRANSFER KEY By default, the 6865i has a dedicated Transfer key. However, using the Mitel Web UI, you can assign the Transfer function to any programmable key.
Page 101: Configuring A Transfer Key
: For more information about transferring calls, see “Transferring Calls”. NOTE CONFIGURING A TRANSFER KEY MITEL WEB UI Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys Select from Key 1 through Key 8.
Page 102: Intercom Key
Icom key on your phone to use for outgoing intercom calls. You must configure a program- mable key with the function, Icom. CONFIGURING AN INTERCOM KEY MITEL WEB UI Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>.
Page 103: Using The Icom Key
The 6865i allows you to configure a Services key that, when pressed displays the Services Menu. The Services key can also access any XML applications setup by your System Administrator. By default, the Services key is programmed on Key 8. However, using the Mitel Web UI, you can assign the Services function to any programmable key.
Page 104: Configuring A Services Key
LINE KEYS AND PROGRAMMABLE KEYS SERVICES KEY CONFIGURING A SERVICES KEY MITEL WEB UI Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys Select from Key 1 through Key 8. In the Type field, select Services.
Page 105: Using The Services Key
In the Type field, select Phone Lock from the list of options. Click Save Settings. : You can lock/unlock the phone using the new key you just configured, using the Mitel Web UI NOTE at the path Operation > Phone Lock, or using the Phone Lock option on the IP phone UI at the path Options >...
Page 106: Paging Key
For more information about Group Paging and how it works, and to specify multicast addresses, see “Group RTP Paging”. CONFIGURING A PAGING KEY MITEL WEB UI Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys Select from Key 1 through Key 8.
Page 107: Using The Paging Key
The Save key allows you to save items to the 6865i IP phone’s Local Directory. By default, the Save key is programmed on Key 5. However, using the Mitel Web UI, you can assign the Save function to any programmable key.
Page 108: Configuring A Save Key
: Key 5 is locked to Save functionality. To unlock the key so it can be reprogrammed, contact your NOTE System Administrator. CONFIGURING A SAVE KEY MITEL WEB UI Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys Select from Key 1 through Key 8.
Page 109: Delete Key
The Delete key allows you to delete items in your Local Directory, Callers List and Redial List. By default, the Delete key is programmed on Key 6. However, using the Mitel Web UI, you can assign the Delete function to any programmable key.
Page 110: None Key
Select from Key 1 through Key 16 (M680i) or Key 84 (M685i). In the Type field, select Delete. Click Save Settings. NONE KEY Use the following procedure to delete a key’s functionality on the 6865i IP phone. SETTING A NONE KEY MITEL WEB UI Click on Operation > Programmable Keys.
Page 111: Discreet Ringing Key
: If a custom ring tone is selected and Discreet Ringing is enabled, the phone will not play the custom NOTE ring tone during an incoming call. Ring tone 1 will be played once instead. CONFIGURING A DISCREET RINGING KEY MITEL WEB UI Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>.
Page 112 LINE KEYS AND PROGRAMMABLE KEYS DISCREET RINGING KEY Programmable Keys Select from Key 1 through Key 8. In the Type field, select Discreet Ringing. Click Save Settings. Expansion Module Keys Select from Key 1 through Key 16 (M680i) or Key 84 (M685i). In the Type field, select Discreet Ringing.
Page 113: Making Calls
MAKING CALLS DIALING A NUMBER MAKING CALLS This section describes ways to make calls on your 6865i phone, using your handset, speakerphone or headset. DIALING A NUMBER First, take the phone off-hook by: Lifting the handset • Pressing • Pressing a line/call appearance key.
Page 114: Using A Headset
Customers should read and observe all safety recommendations contained in headset operating guides when using any headset. VOLUME CONTROLS FOR THE HEADSET MICROPHONE On the 6865i, there are three options for the headset microphone volume: Low, Medium, and High. For information about configuring the headset microphone volume, see “Headset Mic Volume”.
Page 115: Accessing The Redial List
Redial List from the IP phone UI as wells as copy selected entries to the Local Directory. You can also dial out directly using a displayed entry in the Redial List. On the 6865i, you access the Redial List by the key.
Page 116: Delete All Items From The Redial List
MAKING CALLS MUTE Press the Delete Key again at the prompt to erase the item. DELETE ALL ITEMS FROM THE REDIAL LIST IP PHONE UI Press the key. Press the configured Delete key. Press the 4 Delete All key at the prompt to erase all items. MUTE You can use the key to mute the handset, headset, or speakerphone.
Page 117: Receiving Calls
RECEIVING CALLS NSWERING AN NCOMING RECEIVING CALLS When a call is ringing at your extension, you see the inbound call screen. The line/call appearance LED flashes quickly for the incoming call. Answering an Incoming Call IP Phone UI For handsfree operation, press or the line/call appearance key for the incoming call.
Page 118: Sending An Incoming Call To Voicemail
RECEIVING CALLS SENDING AN INCOMING CALL TO VOICEMAIL • BLF/Xfer • NOTE Live dialpad is disabled when entering destination numbers using the call deflection feature. When the "No Answer" Call Forward mode is configured and enabled on the phone, incoming calls will not be forwarded to the defined "No Answer"...
Page 119: Handling Calls
HANDLING CALLS PLACING A CALL ON HOLD HANDLING CALLS When you are connected to a call, you can use the hard keys to place a call on hold, and programmable keys to transfer calls or create conference calls. PLACING A CALL ON HOLD You can place an active call on hold by pressing the key.
Page 120: Automatic Hold
If you press the call/line appearance key again, you disconnect from the call. If an attempt to retrieve a held call fails, the 6865i displays a "Server Error" message and error reason code on screen (e.g. "Server Error: 408" for a Request Timeout or "Server Error: 503" for a Service Unavailable).
Page 121: Blind Transfer
DIRECT TRANSFER The 6865i IP phone provides a convenient direct method of transferring an existing call to another existing call. If you have the transfer recipient on hold on another line, you can simply navigate to the recipient and press the Transfer key and the direct transfer will be performed.
Page 122: Transferring An Existing Call To Another Existing Call
INDICATION OF TRANSFERRED CALLS When you transfer an active call, the near-end phone displays a Call Transferred screen when a call is transferred and the far-end call is dropped. The following is the Call Transferred screen on the 6865i phone:...
Page 123: Conferencing Calls
LOCAL CONFERENCING The 6865i phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conferencing and is the default method of conferencing on the 6865i. : Your System Administrator can set your Conference key to speed dial a specificnumber. Contact NOTE your System Administrator for more information.
Page 124 HANDLING CALLS CONFERENCING CALLS Drop In a local conference call, you use the arrow keys to scroll to a party on the list, the key to drop a selected party and the 3 Leave key to leave the conference. Using Local Conferencing Use the following procedure to create a conference call using local conferencing.
Page 125: Centralized Conferencing (For Sylantro And Broadsoft Call Managers)
CENTRALIZED CONFERENCING (FOR SYLANTRO AND BROADSOFT CALL MANAGERS) The 6865i allows you to create multiple conferences with unlimited participants (depending on your server limitations) when your Administrator enables Centralized Conferencing. If your Administrator does not enable Centralized Conferencing, then the 6865i uses Local Conferencing by default.
Page 126 Setting Up Multiple Conferences (for Sylantro Call Manager only) : The 6865i is limited to 24 conferences (a single conference each on lines 1 through24). NOTE Start Conference 1 using the procedures in the previous section,Setting Up a Conference and Adding Multiple Parties (for Sylantro and BroadSoft Call Managers)”...
Page 127: Ending A Conference And Transferring Remaining Parties
ENDING A CONFERENCE AND TRANSFERRING REMAINING PARTIES The 6865i allows a host to drop from a 3-way conference and let the other two parties remain connected. If you are the host of a conference and want to leave that conference press the 3 Leave key on the phone.
Page 128: Managing Calls
MANAGING CALLS DIRECTORY MANAGING CALLS The 6865i has several features that make it easier to manage calls, and to keep track of your caller history as well as your business and personal contacts. These features include: Directory • Callers List •...
Page 129: General Directory Functions
MANAGING CALLS DIRECTORY GENERAL DIRECTORY FUNCTIONS Accessing and Navigating the Directory IP PHONE UI Press the programmed Directory key. You can view the various Directory sources by pressing keys to scroll through the list. Press Enter to enter a Directory source and press keys to scroll through the list of contacts.
Page 130: Local Directory Features
MANAGING CALLS DIRECTORY : If there are no hits, a "No Matches Found" message is displayed. NOTE Press the keys to view the entries in the consolidated search list. To place a call to the entry, press the button, Line button, button, or simply pick up the handset.
Page 131: Adding New Entries To The Local Directory
MANAGING CALLS DIRECTORY Contacts, LDAP, and Xsi directories) or Callers List/Redial List, you must first copy the desired contact to the Local Directory. Using the IP phone UI you can perform the following actions with regards to the Local Directory: Add new contacts to the Local Directory •...
Page 132: Deleting Entries In The Local Directory
MANAGING CALLS DIRECTORY (Optional) Using the dialpad keys input the first letter of the contact’s name to initialize the search func- tion. Select # Edit. Use the navigation keys to navigate through the various screens and edit any desired information. Select Save to save your changes.
Page 133: Downloading The Directory To Your Pc
Press the programmed Directory key to save the contact you selected to the Directory. DOWNLOADING THE DIRECTORY TO YOUR PC You can download the Directory to your PC via the Mitel Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format.
Page 134: External Directory Source Features
Call History key displays All folder list which includes the list of your missed, outgoing, and received calls. The 6865i IP phone stores information for up to 200 calls in the Callers List. Your phone logs the number and name (if available) of the caller.
Page 135: Accessing The Callers List
MANAGING CALLS CALLERS LIST On the 6865i, you access the Callers List by the key. NOTE When the Callers List is full, the oldest call records are deleted to accommodate the information of new callers. If the telephone number of an incoming or outgoing call matches a number that you have programmed with a name in the Directory, the Callers List display the same name and number.
Page 136: Editing Entries In The Callers List
MANAGING CALLS CALLERS LIST Press the key to cancel. EDITING ENTRIES IN THE CALLERS LIST : The Caller List does not save changes. Editing in the Callers List is generally used if you plan to NOTE call the number and need to add a prefix. IP PHONE UI Press the key Press...
Page 137: Missed Calls Indicator
DOWNLOADING THE CALLERS LIST TO YOUR PC You can download the Callers List to your PC for viewing using the Mitel Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.
Page 138: Dnd And Call Forward
On the 6865i, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Mitel Web UI at the path, Basic Settings > Preferences >...
Page 139: Configuring A Dnd Key
DND AND CALL FORWARD You can then configure a DND key for the phone using the Mitel Web UI at the path, Operation > Program- mable Keys. You can enable and disable DND by toggling the key or by setting DND for a specific account at the path, Basic Settings >...
Page 140: Configuring Dnd Using The Mitel Web Ui
If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to Phone. Using the Mitel Web UI, if you change the DND Key Mode to Phone, all accounts synchronize to the current setting of Account 1.
Page 141: Using Dnd Modes Via The Ip Phone Ui
If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to Phone. Using the Mitel Web UI, if you change the DND key mode to Phone, all accounts synchronize to the current setting of Account 1.
Page 142 MANAGING CALLS DND AND CALL FORWARD IP PHONE UI Use the navigation keys to scroll through each account. With the account in focus on the IP phone UI, press the DND key to turn on/off DND for the account. In the above example, two accounts are configured on the phone. Only account 1 has DND enabled while account 2 has DND disabled.
Page 143: Call Forward Configuration
Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another destination. On the 6865i, you can set CFWD on the phone-side for a specific account or for all accounts on the phone. You can set three modes for CFWD using the Mitel Web UI at the path, Basic Settings > Preferences >...
Page 144: Configuring Cfwd Using The Mitel Web Ui
(In the Mitel Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same configuration.) Using the Mitel Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.
Page 145 MANAGING CALLS DND AND CALL FORWARD The illustration above shows 2 accounts configured on the phone. Accounts must be setup by your System Administrator. : If the BroadSoft BroadWorks Executive and Assistant Services feature is enabled and your NOTE phone is configured with the Assistant’s role, an additional Forward Filtering option may be available on the Account Configuration page.
Page 146: Using Cfwd Via The Ip Phone Ui
If you selected Phone mode, all accounts are set to the same CFWD configuration (All, Busy, and/or No Answer) as Account 1 on the phone. (In the Mitel Web UI, only Account 1 is enabled. All other accounts are grayed out but use the same configuration as Account 1).
Page 147 MANAGING CALLS DND AND CALL FORWARD IP PHONE UI Use the navigation keys to scroll through each account. In the above example, account 1 has CFWD All enabled and account 2 has CFWD Busyenabled. Press the programmed Call Forward key. The Call Forward Mode screen displays. Use the navigation keys to scroll through each state type.
Page 148 MANAGING CALLS DND AND CALL FORWARD Press the 4 Change navigation key for the state you selected in Step 3. Scroll to the CFWD State screen. This displays the current state of the mode you selected. In the following example, the CFWD All state is ON.
Page 149 MANAGING CALLS DND AND CALL FORWARD Press Next to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 3. When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number of times you specify in the No.
Page 150 MANAGING CALLS DND AND CALL FORWARD IP PHONE UI Use the navigation keys to scroll through each account. In the above example, account 1 and account 2 are the accounts configured on the phone. Both ac- counts have CFWD enabled as indicated by the CFWD All message. : In Phone mode, when you change the call forward configuration for an account, the change NOTE applies to all accounts.
Page 151 MANAGING CALLS DND AND CALL FORWARD You can also use the following keys if required: All Off: Disables all CFWD states for the current account in focus – All On: Enables all CFWD states for the current account in focus –...
Page 152 MANAGING CALLS DND AND CALL FORWARD Press Set to save the change. For the CFWD No Answer state, in the CFWD Number screen, press the navigation key to scroll to the CFWD No. Rings screen and press key Change. Next key to select the number of rings to apply to the phone for call forwarding incoming Press the calls.
Page 153 MANAGING CALLS DND AND CALL FORWARD IP PHONE UI Use the navigation keys to scroll through each account. In the above example, account 1 has CFWD All enabled and account 2 has CFWD Busy enabled. Press the Call Forward key. The Call Forward menu displays. Use the navigation keys to scroll through each state type.
Page 154 MANAGING CALLS DND AND CALL FORWARD All On: Enables all CFWD states for the current account in focus • Press the Change key for the mode you selected in step 2. Scroll to the CFWD State screen. This displays the current state of the mode you selected. In the following example, the CFWD All state is Press the Change key in the CFWD State screen.
Page 155 MANAGING CALLS DND AND CALL FORWARD For the CFWD No Answer state, in the CFWD Number screen, press the navigation key to scroll to the CFWD No. Rings screen and press Change. Press the Next key to select the number of rings to apply to the phone for call forwarding incoming calls.
Page 156: Additional Features
ADDITIONAL FEATURES DISPLAY DTMF DIGITS ADDITIONAL FEATURES This section describes additional features you can use on the 6865i phone. DISPLAY DTMF DIGITS A feature on the IP phones allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a programmed key.
Page 157: Configuring Display Of Dtmf Digits
PLAY CALL WAITING TONE You can enable or disable the playing of a call waiting tone when you are on an active call and a new call comes into the phone. You can configure this feature using the Mitel Web UI.
Page 158: Configuring Call Waiting Tone
Click Save Settings. STUTTERED DIAL TONE You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Mitel Web UI.
Page 159: Configuring Stuttered Dial Tone
XML BEEP SUPPORT Using the Mitel Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the XML Beep Support field at the path Basic Settings > Preferences > General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.
Page 160: Configuring Xml Beep Support
STATUS SCROLL DELAY Using the Mitel Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the Status Scroll Delay (seconds) field at the path Basic Settings >...
Page 161: Configuring Status Scroll Delay
SWITCH UI FOCUS TO RINGING LINE You can configure a feature on the 6865i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.
Page 162: Call Hold Reminder During Active Calls
ADDITIONAL FEATURES CALL HOLD REMINDER DURING ACTIVE CALLS CONFIGURING SWITCH FOCUS TO RINGING LINE USING THE MITEL WEB Click on Basic Settings > Preferences > General. The Switch Focus to Ringing Line field is enabled by default. To disable this field, uncheck the box.
Page 163: Configuring Call Hold Reminder During Active Calls
CALL HOLD REMINDER (ON SINGLE HOLD) On the 6865i IP phone, you can enable or disable a feature that will start the reminder ring splash timer as soon as you put a call on hold (even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring splash periodically for the single call on hold.
Page 164: Configuring Call Hold Reminder
Call Waiting Tone Period. A value of 0 is the default and plays the call waiting tone only once on the active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Mitel Web UI.
Page 165: Configuring Call Waiting Tone Period
PREFERRED LINE AND PREFERRED LINE TIMEOUT The 6865i has two parameters preferred line and preferred line timeout. If you enable the preferred line parameter on your phone, after a call ends (incoming or outgoing), the display switches back to the preferred line.
Page 166 ADDITIONAL FEATURES PREFERRED LINE AND PREFERRED LINE TIMEOUT PHONE FEATURE PREFERRED LINE BEHAVIOR Last Call Return The phone switches back to the focused line immediately after the call ends. Speeddial The line is already specified when the speed dial is created. The phoneswitches back immediately after the call ends.
Page 167: Configuring Preferred Line And Preferred Line Timeout Using The Mitel Web Ui
PREFERRED LINE AND PREFERRED LINE TIMEOUT CONFIGURING PREFERRED LINE AND PREFERRED LINE TIMEOUT USING THE MITEL WEB UI Click on Basic Settings > Preferences > General. In the Preferred Line field, select a preferred line to switch focus to after incoming or outgoing calls end on the phone.
Page 168: Goodbye Key Cancels Incoming Calls
GOODBYE KEY CANCELS INCOMING CALLS The 6865i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called Goodbye Key Cancels Incoming Call and is configurable via the Mitel Web UI.
Page 169: Message Waiting Indicator
Line 2. If you configure the MWI LED for all lines, the LED illuminates if a voicemail is pending on any line on the phone (lines 1 through 24). You configure the MWI using the Mitel Web UI. CONFIGURING MESSAGE WAITING INDICATOR MITEL WEB UI Click on Basic Settings >...
Page 170: Auto-Answer/Play Warning Tone
You can change the behavior of how the phone handles incoming intercom calls by enabling/disabling specific parameters using the Mitel Web UI. Auto Answer •...
Page 171: Group Rtp Paging
Mitel Web UI only. The 6865i in the local network listens for RTP on the pre-configured multicast address. The phone displays the Paging message to the phone’s LCD. It uses the G711 uLaw CODEC for multicast RTP.
Page 172: Shared Call Appearance (Sca) Call Bridging
ADDITIONAL FEATURES (SCA) C HARED PPEARANCE RIDGING In the Paging Listen Addresses text box, enter the multicast IP address(es) and port number on which the phone listens for incoming multicast RTP packets. Enter the IP address in dotted decimal format.(for example, 239.0.1.15:10000,239.0.1.20:15000). You can enter up to 5 listening multicast addresses.
Page 173 ADDITIONAL FEATURES (SCA) C HARED PPEARANCE RIDGING If a phone is configured for SCA bridging and it attempts to join a call, but the account on the server does not have this functionality enabled, an error message displays to the LCD on the phone. The SCA call bridging feature is disabled by default on all phones.
Page 174: Broadsoft Broadworks Executive And Assistant Services
ADDITIONAL FEATURES BROADSOFT BROADWORKS EXECUTIVE AND ASSISTANT SERVICES STATE LOCAL LINE KEY PRESSED REMOTE LINE KEY PRESSED Held Retrieve Bridge Hold private Retrieve Ignore Bridge-active Hold Bridge Bridge-held Retrieve Bridge BROADSOFT BROADWORKS EXECUTIVE AND ASSIS- TANT SERVICES The IP phone supports the BroadSoft BroadWorks Executive and Assistant Services feature. The Exec- utive and Assistant Services feature allows for an inter-network relationship to be created between Exec- utives and Assistants allowing calls to the Executive’s phone to be screened, filtered, and routed to an Assistant, whereby the Assistant can answer, divert the filtered call, or push the call back to the Executive.
Page 175 Configuring the Filter Programmable Key on the Executive’s Phone Using the Mitel Web UI Use the following procedure to configure the Filter key on the Executive’s phone using the Mitel Web UI: Click onOperation->Programmable Keys.
Page 176: Speeddial Key With Initiate Call Functionality (Assistants Only)
NOTE Configuring the Filter Programmable Key on the Assistant’s Phone Using the Mitel Web UI Use the following procedure to configure the Filter key on the Assistant’s phone using the Mitel Web UI: Click onOperation-> Programmable Keys. Select a key that you want to use as a Filter activate/deactivate key.
Page 177 Configuring the Initiate Call Key on an Assistant’s Phone Using the Mitel Web UI Use the following procedure to configure the Initiate Call Key on an Assistant’s phone using the Mitel Web Click onOperation->Programmable Keys. Select a key that you want to use as an Initiate Call key.
Page 178: Executive Phone Features
ADDITIONAL FEATURES BROADSOFT BROADWORKS EXECUTIVE AND ASSISTANT SERVICES In the “Line” field, select the line for which you want to use the key functionality. ClickSave Settings to save your settings. EXECUTIVE PHONE FEATURES Users with phones assigned with the Executive role are able to: Activate and deactivate the Executive Call Filtering service from the phone •...
Page 179 ADDITIONAL FEATURES BROADSOFT BROADWORKS EXECUTIVE AND ASSISTANT SERVICES Initiate a call on behalf of an Executive • NOTE Push functionality does not carry over to the target phone when call forwarding of an Executive’s filtered calls is enabled. Assistants are also able to handle filtered calls in the same manner as unfiltered calls. To Activate Executive Call Filtering on an Assistant’s Phone when the Filter Key’s Value is Defined Use the following procedure to activate Executive Call Filtering on an Assistant’s phone when the Filter key’s value is defined:...
Page 180 ADDITIONAL FEATURES BROADSOFT BROADWORKS EXECUTIVE AND ASSISTANT SERVICES IP Phone UI Press the configured “Filter” key corresponding to the respective Executive.Executive Call Filtering is now deactivated for that Executive and the key’s corresponding LED will turn off. : If Call Forward is enabled for filtered calls, LEDs for all Filter keys will be turned off. NOTE To Deactivate Executive Call Filtering on an Assistant’s Phone when the Filter Key’s Value is Not Defined Use the following procedure to deactivate Executive Call Filtering on an Assistant’s phone when the Filter...
Page 181 ADDITIONAL FEATURES BROADSOFT BROADWORKS EXECUTIVE AND ASSISTANT SERVICES the call is successfully ignored if on an active call and the Goodbye Key Cancels Incoming Call feature is disabled. To Push a Filtered Call Back to the Executive Use the following procedure to push a filtered call back to the Executive: IP Phone UI After answering a filtered call, press theTransfer key twice.The phone will enter in the FAC for the BroadSoft Executive-Assistant Call Push feature and automatically dial the FAC call.The FAC call will...
Page 182 ADDITIONAL FEATURES BROADSOFT BROADWORKS EXECUTIVE AND ASSISTANT SERVICES Use the following procedure to activate call forwarding of filtered calls: Mitel Web UI Click onBasic Settings-> Account Configuration. Place a checkmark in the “Enabled” box beside the “Divert” option under “Forward Filtering”.
Page 183 CFWD via the IP Phone UI To Deactivate Call Forwarding of Filtered Calls Use the following procedure to deactivate call forwarding of filtered calls: Mitel Web UI Click onBasic Settings->Account Configuration. Remove the checkmark in the “Enabled” box beside the “Divert” option under “Forward Filtering”.
Page 184: Star Codes
All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star code commands on the 6865i phone the same way you would on a regular telephone.
Page 185: Model M680I And M685I Expansion Modules
MODEL M680I AND M685I EXPANSION MODULES The 6865i IP phone two optional expansion modules that attach to the right side of the phone to provide additional programmable keys. The M680i provides 16 softkeys, with each softkey providing an LED for call status indication. The M680i provides a paper label for convenient key labeling.
Page 186: Using The Expansion Modules
• Speeddial/Xfer • Discreet Ringing You can configure the keys using the Mitel Web UI at the path, Operation > Expansion Module <N> when an Expansion Module is attached to the 6865i IP phone. : For more information about configuring the expansion module keys with these functions, see NOTE “Programmable...
Page 187: Press-And-Hold To Create A Speed Dial Key
MODEL M680I AND M685I EXPANSION MODULES USING THE EXPANSION MODULES PRESS-AND-HOLD TO CREATE A SPEED DIAL KEY You can press and hold an expansion module key to create a speed dial key and configure it the same way you configure a speed dial key on the phone. For details on creating a speed dial key, see “Creating a Speed Dial Key”.
Page 188: Troubleshooting Solutions
WHY CAN’T I GET A DIAL TONE? Check for any loose connections and that the phone has been installed properly. For installation instruc- tions, please refer to the Installation and Setup section in the Mitel 6865i Installation Guide provided with your phone.
Page 189: Why Does My Phone Display The No Service Message
The phone displays the No Service message if the SIP settings have not been set up correctly. Contact your System Administrator for more information. HOW DO I CHANGE MY USER PASSWORD? You can change the user password from the IP phone UI or the Mitel Web UI. See “User Password” more information.
Page 190: Limited Warranty
(1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Mitel shall, at its option, and as the exclu- sive remedy, either repair or replace the product at no charge, if returned within the Warranty Period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.
Page 191: After Warranty Service
AFTER WARRANTY SERVICE Mitel offers ongoing repair and support for this product. This service provides repair or replacement of your Mitel product, at Mitel's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions: In North America, contact our service information number: 1-800-574-1611.
Page 192: Limited Warranty (Australia Only)
Part 5-4 of Schedule 2 to the Competition and Consumer Act 2010 ( the ACL), the exercise of a right conferred by such a provision or any liability of Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.
Page 193: Warranty Repair Services
(e.g. goods/services ordinarily supplied for business-use) To the extent permitted by law and subject to clause 1.2 below, the liability of Mitel to you for any non-compliance with a statutory guarantee or loss or damage arising out of or in connection with the...
Page 194 IMITED ARRANTY USTRALIA FTER ARRANTY ERVICE 745 Springvale Road Mulgrave VIC 3170 ABN 16 140 787 195 Phone: +61 3 8562 2700 : Repairs to this product may be made only by the manufacturer and its authorizedagents, or by NOTE others who are legally authorized.
Page 195: Appendix A - Time Zone Codes
A - T PPENDIX ODES Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. TIME ZONE NAME TIME ZONE CODE AD-Andorra AE-Dubai AG-Antigua AI-Anguilla AL-Tirane AN-Curacao AR-Buenos Aires AS-Pago Pago...
Page 196 A - T PPENDIX ODES TIME ZONE NAME TIME ZONE CODE BO-La Paz BR-Noronha BR-Belem BR-Fortaleza BR-Recife BR-Araguaina BR-Maceio BR-Sao Paulo BR-Cuiaba BR-Porto Velho BR-Boa Vista BR-Manaus BR-Eirunepe BR-Rio Branco BS-Nassau BY-Minsk BZ-Belize CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga...
Page 197 A - T PPENDIX ODES TIME ZONE NAME TIME ZONE CODE CN-Beijing CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris GB-London GB-Belfast GD-Grenada GE-Tbilisi GF-Cayenne GI-Gibraltar GP-Guadeloupe GR-Athens GS-South Georgia GT-Guatemala GU-Guam...
Page 198 A - T PPENDIX ODES TIME ZONE NAME TIME ZONE CODE GY-Guyana HK-Hong Kong HN-Tegucigalpa HR-Zagreb HT-Port-au-Prince HU-Budapest IE-Dublin IS-Reykjavik IT-Rome JM-Jamaica JP-Tokyo KY-Cayman LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan...
Page 199 A - T PPENDIX ODES TIME ZONE NAME TIME ZONE CODE MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham OM-Muscat PA-Panama PE-Lima PL-Warsaw PR-Puerto Rico PT-Lisbon PT-Madeira PT-Azores PY-Asuncion RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk...
Page 200 A - T PPENDIX ODES TIME ZONE NAME TIME ZONE CODE RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo SV-El Salvador TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-Belgrade...

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