Handling Calls; Placing A Call On Hold; When On Hold; Automatic Hold - Mitel 6863i User Manual

Mitel 6863i SIP Phone Release 4.1.0 SP3 User Guide

HANDLING CALLS

When you are connected to a call, you can use the hard keys to place a call on hold, and
programmable keys to transfer calls or create conference calls.

PLACING A CALL ON HOLD

You can place an active call on hold by pressing the Hold
on hold, only your phone can retrieve the call.
When a call is on hold, the icon displays on-hook as follows.
For on-hold calls, the timer displays as running and the Line and Message Waiting Indicator
(MWI) LEDs flash.
IP PHONE UI
1. Connect to the call (if not already connected).
2. Press the
The line/call appearance light begins to flash slowly and after a short time the phone beeps
softly to remind you that you still have a call on hold. The screen displays
number the call is held at the phone.

WHEN ON HOLD

To let your caller know that they are still on hold, music plays softly (if this has been set up for
your system). The call/line appearance light for the line you are on flashes to indicate that you
are still connected.

AUTOMATIC HOLD

When juggling between calls, you do not have to press the
the next. The phone automatically puts your current call on hold as soon as you press a new
line/call appearance key. If you have more than one call on hold, you can reconnect to a held
call by pressing the line/call appearance key where that call is being held. Press
disconnect the call.
10
L1 Call held
01:25
key.
L1 Martha Gold
555-1234
01:35
key. When you place a call
with the line
Call held
key to go from one call to
to