Mitel 6940w User Manual
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Mitel 6940w User Manual

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Mitel 6940/6940w SIP Phone
RELEASE 6.3.2 USER GUIDE
58016739 REV00
March, 2023

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  • Page 1 Mitel 6940/6940w SIP Phone RELEASE 6.3.2 USER GUIDE 58016739 REV00 March, 2023...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commit- ment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
  • Page 3 Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement.

  • Page 4: Table Of Contents

    6940 IP Phone Model Variant ......2 6940w IP Phone ....... . 2 About this guide .
  • Page 5 Phone Options through the Mitel Web UI ....34 Using the Mitel Web UI ..... . .34 Phone Status .
  • Page 6 Line Key ........104 Configuring a Line Key Using the Mitel Web UI ..105 Blinking Softkey Icon Support for Line Keys .
  • Page 7 Configuring a BLF Key Using the Mitel Web UI ..115 BLF/List Key ....... . . 115 Configuring a BLF/List Key Using the Mitel Web UI .
  • Page 8 Empty Key ........142 Configuring an Empty Key Using the Mitel Web UI ..143 None Key .
  • Page 9 PCLink ........225 Configure the Mitel 6940 IP Phone ....225...
  • Page 10 Pair the Mitel 6940 IP Phone with Windows or MAC ..226 Configure Collaboration Applications ....229 Understanding IP Phone Call Behavior with PCLink .
  • Page 11 Wi-Fi Network Connected/Wi-Fi Network Disconnected ..266 Mitel Wireless LAN Adapter ..... . .268 Installing and Configuring a WLAN Adapter .

  • Page 12: What's New

    Mitel 6940w IP Phone supports PCLink Bluetooth) support for 6940w IP PCLink, a feature that allows Phone the Mitel 6940w IP phone to be used as the audio device for PC video conference on all the supported video conference applications, for both Windows and Mac through the IP Phone's Bluetooth interface.

  • Page 13: Welcome

    6940w IP Phone A new variant of the 6940 IP Phone is available called the 6940w IP Phone. The 6940w IP Phone is physically identical to the 6940 IP Phone. There are new features supported by the 6940w IP Phone relative to the 6940 IP Phone, namely embedded Wi-Fi, Bluetooth 5.2, IEEE 802.3az standard...

  • Page 14: About This Guide

    BOUT THIS GUIDE About this guide This guide explains how to use the basic features of your new Mitel 6940 SIP IP phone. Not all features listed are available by default. Your System Administrator has the ability to customize many features on this phone.

  • Page 15: Phone Features

    Power-over-Ethernet (PoE) - 802.3af, 802.3at 802.3af, 802.3at POE Class Class 3 with auto change to 4 The 6940w does not have the when PKMs are attached. auto class change feature. If an accessory is installed in the sidecar accessory port, the phone must be powered using a 48v power brick.
  • Page 16 HONE FEATURES Feature 6940 IP Phone 6940w IP Phone Cordless Bluetooth handset Enhanced wideband, full-duplex speakerphone for handsfree calls...

  • Page 17: Requirements

    EQUIREMENTS Requirements The 6940 SIP IP phone requires the following environment: SIP-based IP PBX system or network installed and running with a SIP account created for the 6940 • phone Access to a Trithroughl File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer •...

  • Page 18: Installation And Setup

    NSTALLATION AND SETUP Installation and setup Please refer to the Mitel 6940 IP Phone Installation Guide included with your phone for basic installation and physical setup information.

  • Page 19: Cleaning The Mitel 6940 Sip Ip Phone Touchscreen

    Cleaning the Mitel 6940 SIP IP phone touch- screen Repeated use of the Mitel 6940 SIP IP phone may lead to a dirty screen. To clean the phone’s screen, Mitel recommends the use of a super fine cotton cloth, cotton swab, or microfiber lens cloth made of microfiber suede (preferably one without sewn hems or similar characteristics that would scratch the surface of the screen).

  • Page 20: Tips For Your Comfort And Safety

    Protect your hearing Your Mitel 6940 SIP IP phone has a control for adjusting the volume of the handset, headset, and speak- erphone. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.

  • Page 21: Ip Phone Keys

    HONE KEYS EY PANEL IP Phone keys Key panel The following sections describe the various Mitel 6940 SIP IP phone key functions and how they can help you make and manage your calls and caller information. Bluetooth Cordless Goodbye Key...

  • Page 22: Key Description

    Volume Control LCD Touchscreen Dialpad Key description The following table describes the keys on the Mitel 6940 IP phone: Description Directory key - Displays a list of your contacts. For more information, see Directory. Call History key - Call History key displays All folder list which includes the list of your missed, outgoing, and received calls.

  • Page 23: Input Methods

    Dialpad keys The Mitel 6940 SIP IP phone has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. These dialpad keys can be used to dial a phone number to...
  • Page 24 IP P HONE KEYS NPUT METHODS Dialpad Key Description 6 MNO Dials 6 When entering text, this key enters M with one press, N with two presses, and O with three presses. 7 PQRS Dials 7 When entering text, this key enters P with one press, Q with two presses, R with three presses, and S with four presses.

  • Page 25: On-Screen Keyboard

    # / \ @ On-screen keyboard In addition to the Mitel 6940 SIP IP phone’s dialpad keys, an on-screen international keyboard is available for character input. The on-screen international keyboard automatically displays in various applications when character input is required.
  • Page 26 IP P E.164 HONE KEYS SUPPORT Pressing and holding various keys on the on-screen keyboard allows you choose diacritical and secondary characters. The diacritical and secondary characters available for the on-screen international keyboard include: Press and hold Available diacritics/secondary characters è...

  • Page 27: Getting Started

    ETTING TARTED LUGGING IN AND TARTING THE HONE Getting Started The 6940 must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. Plugging in and Starting the Phone The 6940 automatically begins the start up sequence as soon as it is connected.
  • Page 28 ETTING TARTED LUGGING IN AND TARTING THE HONE The 6940 phone then checks settings and looks for new configuration and firmware updates from a configuration server. This may take a few moments while the phone downloads the latest updates. : New updates to your phone can be automatically scheduled from the server. This is set up on the NOTE phone system by your System Administrator and should be scheduled during non-business hours or slow call periods.

  • Page 29: Network Connected/Network Disconnected

    ETTING TARTED LUGGING IN AND TARTING THE HONE When the configuration update is complete, the phone displays the following screens and then displays the Home screen. Network Connected/Network Disconnected If your phone successfully connects to the network the phone will go directly to the Homescreen. If your phone did not successfully connect to the network, the Network Disconnected prompt appears on the display and the telephone status light turns on.

  • Page 30: Voice Services

    Check with your System or Network Administrator for assistance. For more information about connecting your phone, see the Mitel 6940 IP Phone Installation Guide. : If the phone displays a No Service status message you can still use the phone but note that it is NOTE not registered with the Registrar.
  • Page 31 UI O ETTING TARTED VERVIEW There are icons that display on the phone to indicate the status of the phone and/or the status of the line. These icons display on the upper right corner of the Home screen. The following table identifies and describes the phone/line status indicators on the Home screen. Icon Description Phone Locked - The lock icon displays on the...
  • Page 32 UI O ETTING TARTED VERVIEW Icon Description Missed Calls - The Missed Calls icon displays on the Home screen only when incoming calls have not been received. The number in the red circle indicates how many calls were missed. To access a list of your missed calls, press the Received Callers List key.
  • Page 33 UI O ETTING TARTED VERVIEW Icon Description Mobile Phone Connected - The Mobile Phone Connected icon displays on the Home screen when a mobile phone connection has been detected. For more information on mobile integration features, see Bluetooth. Handset Connected - The Handset Connected icon displays on the Home screen when a cordless bluetooth handset is detected.
  • Page 34 UI O ETTING TARTED VERVIEW 12 top softkeys and 6 bottom softkeys are always displayed on the Home screen. You can configure the top softkeys with up to 48 functions and configure the bottom softkeys with up to 30 functions as required. : For more information about configuring the top and bottom softkeys, see “Configuring Softkeys”...

  • Page 35: Line Selection Screen

    UI O ETTING TARTED VERVIEW When you pickup the handset on the Home screen, the screen displays as follows: This screen displays the Dial key at the bottom. This key is context-sensitive and cannot be changed. The More softkey is also displayed if you have any configured bottom softkeys. For example, in the previous figure, the 6940 has three softkeys configured that are viewable on the next softkey “page”.
  • Page 36 UI O ETTING TARTED VERVIEW To select a line, on the Home screen swipe the screen to the left. A list of available lines for the phone appears on the screen.Tap the line you want to use. The following table identifies and describes the line usage indicators on the Line Selection screen. Indicator/Icon Description No icon denotes that no calls are associated with...

  • Page 37: Detailed-View Call Screen

    UI O ETTING TARTED VERVIEW Detailed-View Call Screen The Detailed-View Call screen brings into focus all the information available for a specific call. It is the default screen displayed for all active point-to-point calls. The Detailed-View Call screen encompasses the picture ID of the remote party (if available), a call timer indicating the duration of the call in focus (in minutes and seconds), the caller ID (name and number), and call status and feature indicators.

  • Page 38: Multi-View Call Screen

    TARTED VERVIEW Indicator/Icon Description Indicates the call is using Mitel Hi-Q™ audio. Indicates active VoIP recording is enabled and the call is being recorded. Multi-View Call Screen The Multi-View Callscreen allows you to manage your calls more efficiently when you have more than one call in progress.

  • Page 39: Screen Saver

    Call Feature Indicators Indicates the call is secured using TLS/SRTP encryption. Indicates the call is using Mitel Hi-Q™ audio. Indicates active VoIP recording is enabled and the call is being recorded. Screen Saver...
  • Page 40 UI O ETTING TARTED VERVIEW Icon Description Phone Lock- The phone lock icon displays on the screen saver when the feature is enabled. By programming a Phone Lock key you can lock your phone to prevent the phone from being used or configured.

  • Page 41: Methods Of Customizing Your Phone

    There are two ways to customize specific options on your phone: Using the Options key on the IP phone. • Using the Mitel Web UI in an Internet browser window from your PC • Phone Options through the IP Phone UI You can customize your phone by pressing the key and accessing the IP phone UI.
  • Page 42 IP P ETHODS OF USTOMIZING HONE HONE PTIONS THROUGH THE HONE Icon Option Lock Settings • Password • Phone Lock • Diagnostics Audio Audio Mode • Headset • Ring Tones • Tone Set • Display Dialing Live Dialpad • Speed Dial Edit •...

  • Page 43: Simplified Options List

    IP P ETHODS OF USTOMIZING HONE HONE PTIONS THROUGH THE HONE Simplified Options List Your System Administrator may configure a simplified Options List for your phone. The following table indicates the options that may appear on your phone if the simplified Options List is applied. Icon Option Status...

  • Page 44: Using The Ip Phone Ui

    IP P ETHODS OF USTOMIZING HONE HONE PTIONS THROUGH THE HONE Using the IP Phone UI Press on the phone to enter the Options List. Tap on the icon to access an option menu. : Swipe left or right to switch pages in the Options List. NOTE Swipe up and down to scroll through any lists and press on an item to make any desired changes.

  • Page 45: Phone Options Through The Mitel Web Ui

    In addition to the IP phone UI options, you can customize options on the IP phone using the Mitel Web UI. In order to access your phone using the Mitel Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see “Finding Your Phone’s IP Address”...
  • Page 46 : For a user, the default username is “user” and the password field is left blank. NOTE You can logout of the Mitel Web UI at any time by clicking Log Off. The following categories display in the side menu of the Mitel Web UI: Status, Operation,andBasic Settings.
  • Page 47 Module or an additional 84 softkeys with an M685i Expansion Module if it is attached to the phone. This option displays on the side menu of the Mitel Web UI only if an Expansion Module is attached. Directory - Allows you to copy the Received Callers List and Local Directory from your IP phone to your PC.
  • Page 48 Custom Ringtones - Allows you to upload up to 8 custom WAV file ringtones on the phone that can be used as your incoming ring tone. For more information on custom ring tones, see “Installing Custom Ring Tones Using the Mitel Web UI” page...

  • Page 49: Phone Status

    HONE Phone Status You can view the status of your phone using the IP phone UI or the Mitel Web UI. Phone Status through IP Phone UI The Status option on the IP phone displays the status of your phone to the LCD display.
  • Page 50 IP P HONE TATUS HONE TATUS THROUGH HONE Firmware Info – Network –...
  • Page 51 IP P HONE TATUS HONE TATUS THROUGH HONE Storage – NOTE The Directory List detailed in the Storage menu is in reference to the Local Directory. If the Received Callers List or Outgoing Redial List is full, the Storage screen displays infor- mation regarding the age of the oldest record stored in memory for the respective list instead of the total number of records stored Error Messages...

  • Page 52: Finding Your Phone's Ip Address

    If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Mitel Web UI. Use the following procedure to find your phone’s IP address.

  • Page 53: Phone Status Through The Mitel Web Ui

    Firmware Information • SIP Status • SIP Account Status The IP phones show the SIP registration status on the IP phone’s Status screen in the Mitel Web UI. The following table describes the status conditions that can display for the account.
  • Page 54 HONE TATUS HONE TATUS THROUGH THE ITEL Status Condition Description Registered Displays this status on accounts that HAVE been registered with the SIP proxy server. Example: Line > IP Account > Status > Backup Registrar Used? 1 > 650@proxy.com:5060 > Registered > Yes where: Account Number is 1 •...

  • Page 55: Customizing Your Phone

    IP Phone UI and Web UI Language The IP phones support several different languages. You can have the IP phone UI and the Mitel Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language.
  • Page 56 IP phone by your System Administrator. English is the default language and cannot be changed or removed. Click Save Settings. The change is dynamic. The Mitel Web UI will display all screens in the language you selected.

  • Page 57: Input Language

    UI can be done using the dialpad on the phone or by using the on-screen keyboard. The 6940 provides on-screen international (QWERTY), French (AZERTY), German (QWERTZ), Russian, and Greek keyboard layouts.You can configure the Input Language feature using the Mitel Web UI or the IP phone UI.
  • Page 58 USTOMIZING HONE ANGUAGE Uppercase Characters Lowercase Characters GHI4ÎÏ ghi4îï JKL5 jkl5 MNO6ÑÓÒÔÖ mno6ñóòôö PQRS7 pqrs7 TUV8 tuv8úùûü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Spanish Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÁÀÇ abc2áàç DEF3ÉÈ def3éè GHI4ÏÍ ghi4ïí JKL5 jkl5 MNO6ÑÓÒ...
  • Page 59 USTOMIZING HONE ANGUAGE Uppercase Characters Lowercase Characters GHI4 ghi4 JKL5 jkl5 MNO6Ö mno6ö PQRS7ß pqrs7ß TUV8Ü tuv8ü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Italian Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÀCÇ abc2àcç DEF3ÉÈË def3éèë GHI4 ghi4 JKL5 jkl5 MNO6ÓÒ...
  • Page 60 USTOMIZING HONE ANGUAGE Uppercase Characters Lowercase Characters GHI4Í ghi4í JKL5 jkl5 MNO6ÓÔÕ mno6óôõ PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Russian Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! АБВГ2ABC aбвг2abc ДЕЁЖЭ3DEF Дeëжз3def ИЙКЛ4GHI ийкл4ghi МНОП5JKL мноп5jkl РСТУ6MNO рсту6mno ФХЦЧ7PQRS7...
  • Page 61 USTOMIZING HONE ANGUAGE Uppercase Characters Lowercase Characters GHI4 ghi4 JKL5 jkl5 MNO6ÖØ mno6öø PQRS7ß pqrs7ß TUV8Ü tuv8ü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Greek Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ΑΒΓ abc2αβγ DEF3ΔΕΖ def3δεζ GHI4ΗΘΙ ghi4ηθι JKL5ΚΛΜ jkl5κλμ MNO6ΝΞΟ...
  • Page 62 USTOMIZING HONE ANGUAGE French Keyboard - Upper Case French Keyboard - Numeric The diacritics and secondary characters available for the French keyboard include: Available Diacritics/Secon Press and Hold dary Characters è é ê ë ù û ü î ï ô œ...
  • Page 63 USTOMIZING HONE ANGUAGE German Keyboard - Lower Case German Keyboard - Upper Case German Keyboard - Numeric The diacritics and secondary characters available for the German keyboard include: Available Diacritics /Seconda Press Characte and Hold ü ö ä ß ¿ €...
  • Page 64 USTOMIZING HONE ANGUAGE Available Diacritics /Seconda Press Characte and Hold Russian On-Screen Keyboard Layout When the phone’s input language is configured as Russian, the following keyboard layouts are used: Russian Keyboard - Lower Case Russian Keyboard - Upper Case Russian Keyboard - Numeric The diacritics and secondary characters available for the Russian keyboard include: Available Diacritics...
  • Page 65 USTOMIZING HONE ANGUAGE Available Diacritics /Seconda Press Characte and Hold € £ < > Greek On-Screen Keyboard Layout When the phone’s input language is configured as Greek, the following keyboard layouts are used: Greek Keyboard - Lower Case Greek Keyboard - Upper Case Greek Keyboard - Numeric The diacritics and secondary characters available for the Greek keyboard include:...
  • Page 66 USTOMIZING HONE ANGUAGE Available Diacritics/Secondary Press and Hold Characters α ά ε έ η ή ι ί ϊ ΐ ο ό υ ύ ϋ ΰ ω ώ ¿ € £ < > International On-Screen Keyboard Layout When the phone’s input language is configured as any other language (English, Spanish, Portuguese, Nordic or Italian), the international (QWERTY) keyboard is used.
  • Page 67 USTOMIZING HONE ANGUAGE International Keyboard - Numeric The diacritics and secondary characters available for the international keyboard include: Availabl Diacritic s/Secon Press dary Charact Hold è é ê ë ē ĕ ė ù ú û ü ì í î ï ī...

  • Page 68: Specifying The Input Language Using The Ip Phone Ui

    : Available input languages are dependent on the configuration enabled by your System NOTE Administrator Press the Savesoftkey to save your changes.The change is dynamic. The phone and the Mitel Web UI allow you to enter text and characters in the language you selected.

  • Page 69: Specifying The Input Language Using The Mitel Web Ui

    Latin 2 Character Set The 6940 includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and input- ting in the IP phone UI and the Mitel Web UI. UTF-8 is also compatible with XML encoding on the IP phones.

  • Page 70: Time And Date

    Enter Time and Date • : All time and date settings can be configured using the IP phone UI. Time/Date Formats and NOTE Time Servers are the only two time and date settings that can be configured using the Mitel Web UI.

  • Page 71: Settings

    USTOMIZING HONE IME AND Settings Configuring the Time Format, Daylight Savings, and Date Format Using the IP Phone UI Press on the phone to enter the Options List. Press the Time and Dateicon. Press the Settingsicon. Choose the desired time format. Valid values are 12 Hour and 24 Hour (the default is 12 Hour). Press Daylight Savings.

  • Page 72: Time Zone

    USTOMIZING HONE IME AND Press Date Format. Swipe up and down to scroll through the list and choose the desired date format. Valid values are: WWW MMM DD (default) – DD-MMM-YY – YYYY-MM-DD – DD/MM/YYYY – DD/MM/YY – DD-MM-YY – MM/DD/YY –...

  • Page 73: Set Date And Time

    USTOMIZING HONE IME AND Press theTime Zone icon.A list of time zones displays for different areas of the world. Swipe up and down to scroll through the region list and highlight the desired region. Valid values are: America – Asia –...
  • Page 74 USTOMIZING HONE IME AND If you want to synchronize the time and date using a time server, ensure there is a checkmark in the box corresponding to the Use Network Time setting. If there is no checkmark, press the checkbox to enable the Use Network Time setting.

  • Page 75: Bluetooth

    HONE LUETOOTH Configuring Time and Date Settings Using the Mitel Web UI Click on Basic Settings > Preferences > Time and Date Setting. In the Time Formatfield, select the time format you want to use on your phone. Valid values are: 12h (12 hour format) (default) –...

  • Page 76: Enabling And Disabling Bluetooth Functionality

    The 6940w IP Phone has built in support for Bluetooth 5.2. • Connecting Plantronics Voyager Focus Bluetooth device to the Mitel 6940w IP Phone using a USB • Dongle (BT600) is not supported. Mitel 6940w IP Phone supports integrated Bluetooth capability, therefore, Plantronics Voyager Focus Bluetooth device must be paired using Bluetooth when used with Mitel 6940w IP Phones.

  • Page 77: Pairing A Bluetooth Device

    USTOMIZING HONE LUETOOTH When Bluetooth functionality is enabled, a Bluetooth enabled icon appears in the status bar on the Home screen. Pairing a Bluetooth Device Press on the phone to enter the Options List. Press the Bluetooth icon. Ensure Bluetooth functionality is enabled. If it is not enabled, swipe the Bluetooth toggle switch to the right.
  • Page 78 LUETOOTH NOTE The Mitel 6940 SIP IP phone scans for supported Bluetooth devices when viewing the list of available devices. Refer to the respective Bluetooth device documentation for discovery and pairing procedures that must be performed on your Bluetooth device.
  • Page 79 HONE LUETOOTH the pairing code matches on both devices and press Yes on the Mitel 6940 SIP IP Phone and acknowledge the pairing request on your mobile phone or Bluetooth device. You can pair multiple mobile phones with the SIP IP phone, but only one mobile phone can be connected at a time.

  • Page 80: Unpair/Forget A Bluetooth Device

    USTOMIZING HONE LUETOOTH When the Bluetooth Handset is successfully re-connected, all notifications for connectivity loss disappear from the phone. Disconnect a Bluetooth Device To disconnect a paired Bluetooth device, simply tap on the Bluetooth device you want to disconnect. A “Disconnection Successful”...

  • Page 81: Connecting To A Different Paired Bluetooth Device

    USTOMIZING HONE LUETOOTH In the Paired Deviceslist, press the button corresponding to the Bluetooth device you want to unpair.The following message displays on screen. Press Yes to unpair the device.The Bluetooth device is removed from the list of Paired Devices. Connecting to a Different Paired Bluetooth Device Press on the phone to enter the Options List.

  • Page 82: Directory

    USTOMIZING HONE IRECTORY : If connecting fails, an error message displays on screen. Press Retryto attempt to connect NOTE again, or Cancel to cancel the attempt. Press the Ok to acknowledge the successful connection.The connected Bluetooth device is ready to use.

  • Page 83: External Sources

    USTOMIZING HONE IRECTORY Press the Settingsicon. Choose the desired display name order. Press Sorting Preferences. Choose the desired sorting preference. Press the Save softkey to save your changes. External Sources : Menu available only if external Directory sources have been configured by your Administrator. NOTE Enabling/Disabling Directories and Renaming Labels Using the IP Phone UI Press...

  • Page 84: Credentials

    USTOMIZING HONE REDENTIALS Press the corresponding checkbox to enable or disable each external directory source as per your preference. : CSV 1 and 2 are enabled by default. All other Directory sources are disabled by default. NOTE Press right arrow on the Enable/Disabletab to switch to the Labels tab. Press the Directory source label field that you want to edit and using the on-screen keyboard enter in a name for the respective directory folder.
  • Page 85 USTOMIZING HONE REDENTIALS credentials for these respective features. This menu also allows users to test their authentication settings and connection to the respective server/source. Entering Usernames/Passwords and Connection Testing Using the IP Phone UI Press on the phone to enter the Options List. Press the Credentialsicon.

  • Page 86: Call Forward

    This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings and helps keep your system secure. You can change your user password using the IP phone UI or the Mitel Web UI. CONFIGURING A USER PASSWORD If unsupported characters are present in the user password or if the password length exceeds 15 charac- ters in the configuration file then the phone uses the default password.

  • Page 87: Phone Lock

    You can lock your phone to prevent the phone from being used or configured. You can lock the phone using the IP phone UI, Mitel Web UI or by configuring a Lock softkey on your phone. For more information about configuring a Lock/Unlock key on your phone, see “Phone Lock...
  • Page 88 USTOMIZING HONE ORWARD Press the Phone Lock icon. At the Lock the phone? prompt, press Yes.The message Phone is locked and a lock icon displays on the Home screen. Additionally the Message Waiting Indicator (MWI) will turn on. : Alternatively, if configured, you can lock the phone by simply pressing a Lock softkey. NOTE...

  • Page 89: Configuring Lock Settings Using The Mitel Web Ui

    At the Enter Unlock Password prompt, enter your user password and press the blueEnter key. At the Unlock the phone? prompt, press Yes. Configuring Lock Settings Using the Mitel Web UI Setting a User Password Click on Operation > User Password.
  • Page 90 USTOMIZING HONE ORWARD : The IP phones support alphanumeric password with the supported characters. NOTE Click on Operation > Phone Lock. In the Reset User Password field, click Reset. The following screen displays. In the Current Password field, leave this blank. In the New Password field, enter a new password.

  • Page 91: Diagnostics

    USTOMIZING HONE IAGNOSTICS Click on Operation > Phone Lock. In the Unlock the Phone? field, click Unlock. Diagnostics The Diagnostics menu allows you to perform the following diagnostic routines: Audio Diagnostics • Ping • TCP DUMP • DHCP Trace • : The Diagnostics settings should only be used by your System Administrator or under his/her direc- NOTE tion.
  • Page 92 USTOMIZING HONE UDIO Audio Mode Option Description Headset/Speaker Incoming calls are sent to the headset first when the button is pressed. By pressing the button again, you can switch back and forth between the headset and the handsfree speakerphone. At anytime, lifting the handset switches back to the handset from either the headset or the handsfree speakerphone.

  • Page 93: Headset

    USTOMIZING HONE UDIO Choose the desired audio mode. Valid values are: Speaker (default) – Headset – Speaker/Headset – Headset/Speaker – Press the Save softkey to save your changes. Headset The Headset option allows you to: Set the volume level for the headset microphone (if supported) •...
  • Page 94 USTOMIZING HONE UDIO Choose the desired volume setting. Valid values are: – Medium (default) – High – Press the Save softkey to save your changes. To enable/disable USB Wireless headset mode: (Settings) key to enter the Settings menu. Press the Tap the Audio icon.

  • Page 95: Ring Tones And Tone Sets

    USTOMIZING HONE UDIO Tap enable/disable to choose the applicable setting. Press the Save softkey to save your changes. : Disable this setting if you are not using USB Wireless Headset. NOTE Ring Tones and Tone Sets There are several distinct ring tones a user can select to set on the IP phones. In addition to the 15 pre-installed ringtones, custom ring tones can be manually installed through the Web UI and selected for use (if enabled by your Administrator).
  • Page 96 Daybreak After Hours Open Road Pronto Voyage Bloom Move Tone 1 to 15 Silent Custom Ring Tone 1 to 8 (if available) Mitel Web UI Global: Global Setting: Velocity Tone 1 Skyline Rise Daybreak After Hours Open Road Pronto Voyage...
  • Page 97 USTOMIZING HONE UDIO Configuration Method Valid Values Default Value Lines 1 to 24 Per-Line Setting: Per-Line Setting: Velocity Global Skyline Rise Daybreak After Hours Open Road Pronto Voyage Bloom Move Global Tone 1 to 15 Silent Custom Ring Tone 1 to 8 (if available) In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone.
  • Page 98 HONE UDIO You configure global ring tones and tone sets using the IP phone UI and Mitel Web UI. Installing a custom ring tone can be performed using the Mitel Web UI only. Configuring Ring Tones Using the IP Phone UI...
  • Page 99 USTOMIZING HONE UDIO Swipe up and down to scroll through the list and choose the desired tone set. Valid values are: Australia – Brazil – Canada – Europe – France – Germany – Italy – Italy2 – Malaysia – Mexico –...
  • Page 100 USTOMIZING HONE UDIO Configuring Ring Tones and Tone Sets Using the Mitel Web UI Click on Basic Settings >Preferences > Ring Tones. For global configuration In the Ring Tones section, select a country from the Tone Set field. Valid values are: Australia –...

  • Page 101: Display

    USTOMIZING HONE ISPLAY NOTE Access to the Custom Ringtones Web UI menu is only available if enabled by your System Adminis- trator. Ringtones must be in .wav format. The IP phones support the following WAV file specifications: G.711 μ-law and a-law Codec –...

  • Page 102: Home Screen Settings

    USTOMIZING HONE ISPLAY Brightness Level • Brightness Timer • Home Screen Settings The Home Screen Mode option on the IP phone allows you to select how your home screen is displayed. The 6940 IP phone contains two home screen layout options. The default primary home screen mode provides users with a larger date and time and displays the screen name (if configured) beside the line number in the top status bar.
  • Page 103 USTOMIZING HONE ISPLAY Configuring the Home Screen Mode and Screen Saver Timer Press on the phone to enter the Options List. Tap the Display icon. Swipe the left and right arrow buttons in the Home Screen Mode field to change the desired home screen mode.

  • Page 104: Brightness Settings

    USTOMIZING HONE ISPLAY Enable or Disable Self-Avatar Display (Only if configured by Administrator) Press on the phone to enter the Options List. Tap the Display icon. Tap the Show Picture checkbox. Tap theSave softkeyto save your changes. Brightness Settings The Brightness Level option on the IP phone allows you to set the amount of light that illuminates the LCD display.

  • Page 105: Dialing

    USTOMIZING HONE IALING Setting the Brightness Level and Timer Using the IP Phone UI Press on the phone to enter the Options List. Press the Display icon. Press the Brightness Level field. Press the left and right arrow buttons in the Brightness Level field to increase or decrease the inten- sity of brightness on the LCD.

  • Page 106: Speed Dial Edit

    USTOMIZING HONE ESTART You can enable/disable the live dialpad using the IP phone UI only. Enabling/Disabling Live Dialpad Using the IP Phone UI Press on the phone to enter the Options List. Press the Dialingicon. : If required, swipe right to switch pages in the Options List. NOTE Press the Live Dialpadicon.

  • Page 107: Restarting Your Phone Using The Mitel Web Ui

    You can specify the digits to dial on the IP phone for contacting emergency services. Once you specify the emergency number(s) on the phone, you can dial those numbers directly on the dialpad when required and the phone automatically dials to those emergency services. You can set the emergency dial plan using the Mitel Web UI only.

  • Page 108: Defining An Emergency Dial Plan Using The Mitel Web Ui

    A police and/or fire emergency number in Asia, Europe, Middle East, and South America. Defining an Emergency Dial Plan Using the Mitel Web UI Click on Operation > Phone Lock. In the Emergency Dial Plan field, enter the 3-digit number used in your local area to contact emer- gency services.

  • Page 109: Configuring Softkeys

    “Model M695 Expansion Module” page 224. You can use the Mitel Web UI to configure key functions. The following table lists the functions you can set on the softkeys and provides a description for each func- tion. Key Function...
  • Page 110 ONFIGURING OFTKEYS Key Function Description Indicates the key is configured for Busy Lamp Field (BLF) functionality (programmable on the top softkeys only). BLF/List Indicates the key is configured for BLF/List functionality (programmable on the top softkeys only). Indicates the key is configured to accept an XML application for accessing customized XML services.
  • Page 111 ONFIGURING OFTKEYS Key Function Description Speed Dial/Conf Indicates the key is configured as a speed dial key and a conference key. You can use this key to speed dial from within a conference call and add the new call directly to the conference. Speed Dial/MWI Indicates the key is configured as a speed dial key for a voicemail account.
  • Page 112 Indicates the key is configured as a Mobile key. When pressed, an incoming mobile call can be answered using the Mitel 6930 SIP IP phone and also switch the mobile call audio between the 6930 IP phone and mobile phone,...

  • Page 113: State-Based Softkeys

    ONFIGURING OFTKEYS TATE ASED OFTKEYS State-Based Softkeys On the 6940’s bottom softkeys, you can configure a specific state to display when a softkey is being used. The following table describes the states available to configure for the softkeys. State Description Idle The phone is not being used.

  • Page 114: Softkey Display Behavior

    Idle, Connected, Incoming, Outgoing, Busy Empty Idle, Connected, Incoming, Outgoing, Busy In the Mitel Web UI, the operational states for each softkey display as enabled. To disable a state, simply uncheck the box for the respective state. Softkey Display Behavior On the 6940 IP phone, you can configure up to 48 (top) and 30 (bottom) functions on the softkeys.

  • Page 115: Line Key

    ONFIGURING OFTKEYS Mitel Web UI Configuration Corresponding 6940 Display : Contact your System Administrator for other softkey display behavior options. NOTE Line Key Line Key Notes: 1.Line functionality can only be programmed on the top softkeys.2.The Line 1 and Line...

  • Page 116: Configuring A Line Key Using The Mitel Web Ui

    You can set a softkey to act as a line/call appearance key on the 6940 SIP IP phone. Configuring a Line Key Using the Mitel Web UI Click on Operation > Softkeys and XML.orClick on Operation > Expansion Module <N>.

  • Page 117: Speed Dial Prefix

    You can use this feature for numbers that contain long prefixes. For example, if you had the following speed dial configuration in the Mitel Web UI: Key 1Type: Speed DialLabel: Europe OfficeValue: 1234567+Line: 2 Then, after you press key 1 on the phone, the prefix number displays on the phone screen.
  • Page 118 ONFIGURING OFTKEYS PEED NOTE When creating a Speed Dial key from the IP phone UI, you must select a softkey, dialpad key, or expansion module key that has no preassigned function (key must be set to None or Empty). If there are no empty softkeys on the home screen, you can press and hold the More softkey to configure the next available softkey with speeddial functionality.

  • Page 119: Creating A Speed Dial Key Using The Speed Dial Edit Option (Applicable To Softkeys, Dialpad Keys, Expansion Module Keys)

    ONFIGURING OFTKEYS PEED In the Linefield select a line to apply to the key. This is the line that the phone opens to dial the number after you press the respective Speed Dial key. By default, the phone uses Line 1 for the Speed Dial key.

  • Page 120: Creating A Speed Dial Softkey Using The Mitel Web Ui

    Press the Save softkey to save the speed dial information to the key you selected. Creating a Speed Dial Softkey Using the Mitel Web UI Click on Operation > Softkeys and XML.orClick on Operation > Expansion Module <N>.

  • Page 121: Creating Dialpad Speed Dial Keys Using The Mitel Web Ui

    In the Line field, select a line to apply to this key. Valid values are 1 through 24. Click Save Settings. Creating Dialpad Speed Dial Keys Using the Mitel Web UI Click on Operation > Keypad Speed Dial. Select a key from 1through9.

  • Page 122: Press-And-Hold To Edit A Speed Dial

    If the phone shares a line with other phones, only the phone that has DND configured is affected. For more information about DND and DND modes, see “DND Configuration” page 187. Configuring a DND Key Using the Mitel Web UI Click on Operation > Softkeys and XML.orClick on Operation > Expansion Module <N>. Softkeys...

  • Page 123: Mobile Key

    Click Save Settings. Mobile Key The Mitel 6940 SIP IP Phone supports Mobile Line, a feature that provides seamless mobile integration using Bluetooth wireless technology. This feature allows you to: Sync your mobile phone’s contact list and call history with your Mitel 6940 IP phone.

  • Page 124: Configuring A Mobile Key Using The Mitel Web Ui

    (Blinking) Indicates the call on the mobile line is on hold. Indicates the mobile phone is not connected. Configuring a Mobile Key Using the Mitel Web UI Click on Operation > Softkeys and XML.orClick on Operation > Expansion Module <N>.

  • Page 125: Busy Lamp Field (Blf) Key

    (BLF) K ONFIGURING OFTKEYS IELD Busy Lamp Field (BLF) Key Busy Lamp Field (BLF) Key Notes: 1.BLF functionality can only be programmed on the top soft- keys.2.BLF NOTE BLF functionality can only be programmed on the top softkeys. BLF indicators can also be viewed through the Directory, Received Callers, and Outgoing Redial Lists. BLF feature availability is dependent on your call manager.

  • Page 126: Configuring A Blf Key Using The Mitel Web Ui

    BLF State Softkey Icon Not Monitored Configuring a BLF Key Using the Mitel Web UI Click on Operation > Softkeys and XML.orClick on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 48 on the Top keys.

  • Page 127: Configuring A Blf/List Key Using The Mitel Web Ui

    Unknown Not monitored Configuring a BLF/List Key Using the Mitel Web UI If you set a key to use BLF/List, you must also enter a BLF List URI at Operation > Softkeys and XML > Services. The BLF List URIis the name of the BLF list defined on the Busy Lamp field page for a particular user.
  • Page 128 BLF/L ONFIGURING OFTKEYS Softkeys Select from Key 1 through Key 48 on the Top keys. In the Type field, select BLF/List. In the Line field, select a line number that is actively registered to the appropriate SIP proxy you are using.

  • Page 129: Configuring Xmpp Avatar

    On the 6940 IP phone, you can access the XML applications from the IP phone UI through an XML softkey. Using the Mitel Web UI, you can configure a key to access XML applications. Under Operations > Soft- keys and XML, or Operations > Expansion Module, you can assign a key the type XML.

  • Page 130: Configuring An Xml Key Using The Mitel Web Ui

    XML K ONFIGURING OFTKEYS Configuring an XML Key Using the Mitel Web UI Click on Operation > Softkeys and XML.orClick on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 48 on the Top keys.orSelect from Key 1 through Key 30 on the Bottom keys.

  • Page 131: Flash Key

    Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold). Configuring a Flash Key Using the Mitel Web UI Click on Operation > Softkeys and XML.orClick on Operation > Expansion Module <N>.

  • Page 132: Configuring A Sprecode Key Using The Mitel Web Ui

    The value you enter for this field is dependent on the services provided by the server. Contact your System Administrator for information about available services. Configuring a Sprecode Key Using the Mitel Web UI Click on Operation > Softkeys and XML.orClick on Operation > Expansion Module <N>.

  • Page 133: Configuring Park/Pickup Keys Using The Mitel Web Ui

    Mitel Web UI. Users can make changes to customize the label of the ParkandPickup keys using the Web UI. Configuring Park/Pickup Keys Using the Mitel Web UI Click on Operation > Softkeys and XML.orClick on Operation > Expansion Module <N>.

  • Page 134: Utilizing The Park Call/Pickup Parked Call Feature Using The Ip Phone Ui

    Press the Pickup key.If the call pick up is successful, you are connected with the parked call. Call Forward Key Using the Mitel Web UI, you can configure the Call Forward function on a softkey or expansion module key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both.

  • Page 135: Configuring A Call Forward Key Using The Mitel Web Ui

    BLF/X ONFIGURING OFTKEYS Configuring a Call Forward Key Using the Mitel Web UI Click on Operation > Softkeys and XML.orClick on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 48 on the Top keys.orSelect from Key 1 through Key 30 on the Bottom keys.

  • Page 136: Configuring A Blf/Xfer Key Using The Mitel Web Ui

    BLF/Xfer and Speed Dial: When the focused line and the monitored extension are idle, pressing the • BLF/Xferkey causes the phone to go offhook and dial the number of the extension. Configuring a BLF/Xfer Key Using the Mitel Web UI Click on Operation > Softkeys and XML.orClick on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 48 on the Top keys.

  • Page 137: Speed Dial/Xfer

    Speed Dial/Xfer and Call Forward: When the phone is in the ringing state, pressing the Speed • Dial/Xfer key forwards the call to the predefined extension. Configuring a Speed Dial/Xfer Key Using the Mitel Web UI Click on Operation > Softkeys and XML.orClick on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 48 on the Top keys.orSelect from Key 1 through Key 30 on the Bottom...

  • Page 138: Speed Dial/Conf

    ONFIGURING OFTKEYS PEED In the Label field, enter a label for the Speed Dial/Xfer key. In the Value field, enter the speed dial extension or the extension to transfer calls to (for example, 3600). In the Line field, select the line for which you want to use the key functionality.Valid values are: global –...

  • Page 139: Configuring A Speed Dial/Conf Key Using The Mitel Web Ui

    ONFIGURING OFTKEYS PEED Configuring a Speed Dial/Conf Key Using the Mitel Web UI Click on Operation > Softkeys and XML.orClick on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 48 on the Top keys.orSelect from Key 1 through Key 30 on the Bottom keys.

  • Page 140: Configuring A Speed Dial/Mwi Key Using The Mitel Web Ui

    The Speed Dial/MWI key can be configured through the Mitel Web UI. Configuring a Speed Dial/MWI Key Using the Mitel Web UI Click on Operation > Softkeys and XML.orClick on Operation > Expansion Module <N>.

  • Page 141: Directory Key

    Click Save Settings. Directory Key Using the Mitel Web UI, you can assign the Directory key to any key on the top or bottom softkeys on the phone. The Directory feature allows you to view Directory entries from multiple sources and store...

  • Page 142: Configuring A Directory Key Using The Mitel Web Ui

    163. NOTE Configuring a Directory Key Using the Mitel Web UI Click on Operation > Softkeys and XML.orClick on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 48 on the Top keys.orSelect from Key 1 through Key 30 on the Bottom keys.

  • Page 143: Received Callers List Key

    Received Callers List Key By default, the 6940 has a dedicated Received Callers List key. However, using the Mitel Web UI, you can assign the Received Callers Listkey to any key on the top or bottom keys on the phone.
  • Page 144 ONFIGURING OFTKEYS ECEIVED ALLERS Softkeys Select from Key 1 through Key 48 on the Top keys.orSelect from Key 1 through Key 30 on the Bottom keys. In the Type field, selectCallers List. In the Label field, enter a label to apply to this key. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

  • Page 145: Outgoing Redial Key

    EDIAL Outgoing Redial Key By default, the 6940 has a dedicated Outgoing Redialkey. However, using the Mitel Web UI, you can assign the Outgoing Redialkey to any key on the top or bottom keys on the phone. The Outgoing Redial List is a stored log of your outgoing calls. You can use the Outgoing Redial key to access a list of the most recent calls you placed.

  • Page 146: Conference Key

    In the Type field, selectRedial. Click Save Settings. Conference Key Using the Mitel Web UI, you can assign a Conference key to any key on the top or bottom keys on the phone. : For more information about conferencing, see “Conferencing Calls”...

  • Page 147: Configuring A Transfer Key Using The Mitel Web Ui

    153. NOTE Configuring a Transfer Key Using the Mitel Web UI Click on Operation > Softkeys and XML.orClick on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 48 on the Top keys.orSelect from Key 1 through Key 30 on the Bottom keys.

  • Page 148: Configuring An Intercom Key Using The Mitel Web Ui

    ONFIGURING OFTKEYS HONE Configuring an Intercom Key Using the Mitel Web UI Click on Operation > Softkeys and XML.orClick on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 48 on the Top keys.orSelect from Key 1 through Key 30 on the Bottom keys.

  • Page 149: Configuring A Phone Lock Key

    In the Type field, select Phone Lock from the list of options. Click Save Settings. : You can lock/unlock the phone using the new key you just configured, using the Mitel Web UI NOTE at the path Operation > Phone Lock, or using the Phone Lock option on the IP phone UI at the path Options >...

  • Page 150: Configuring A Paging Key Using The Mitel Web Ui

    ONFIGURING OFTKEYS AGING Configuring a Paging Key Using the Mitel Web UI Click on Operation > Softkeys and XML.orClick on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 48 on the Top keys.orSelect from Key 1 through Key 30 on the Bottom keys.

  • Page 151: Using The Paging Key

    Using the Paging Key The following procedure describes the use of the Pagingkey on the IP phone. The procedure assumes you have already configured the Paging key using the Mitel Web UI. NOTE The recipient of a paging call can set a global DND to ignore any incoming pages.

  • Page 152: Call History Key

    Outgoing - Provides a list of calls made • : From any of the folders under call history, you can directly make a call by tapping the Dial icon. NOTE Configuring a Call History Key Using the Mitel Web UI Click on Operation > Softkeys and XML...

  • Page 153: Empty Key

    ONFIGURING OFTKEYS MPTY Click on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 48 on the Top keys.orSelect from Key 1 through Key 30 on the Bottom keys. In the Type field, select Call History. In the Label field, enter a label to display on the phone for the key (default is "Call History"). Click Save Settings.

  • Page 154: Configuring An Empty Key Using The Mitel Web Ui

    ONFIGURING OFTKEYS Configuring an Empty Key Using the Mitel Web UI Click on Operation > Softkeys and XML.orClick on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 48 on the Top keys.orSelect from Key 1 through Key 30 on the Bottom keys.

  • Page 155: Deleting A Key's Function Using The Mitel Web Ui

    ONFIGURING OFTKEYS Deleting a Key’s Function Using the Mitel Web UI Click on Operation > Softkeys and XML.orClick on Operation > Expansion Module <N>. Choose the key you want to delete from the phone or expansion module. In the Type field, selectNone.

  • Page 156: Making Calls

    AKING ALLS IALING A UMBER Making Calls This section describes ways to make calls on your 6940 phone, using your handset, speakerphone, or headset. Dialing a Number First, take the phone off-hook by: Lifting the handset, • Pressing , or •...

  • Page 157: Using Handsfree Speakerphone

    AKING ALLS SING ANDSFREE PEAKERPHONE With the phone in an idle state and on-hook, simply use the dialpad to enter the number you wish to call, and after reviewing the number, press the Dial softkey. Use the Backspace softkey to correct any errors and the Pause softkey to insert pauses.

  • Page 158: Volume Controls For The Headset Microphone

    “Configuring the Audio Mode Using the IP Phone UI” page If you have a USB headset, insert the USB plug into the USB port (see the Mitel 6940 SIP IP Phone Installation Guide for more information)orPair and connect your Bluetooth headset (see “Bluetooth”...

  • Page 159: Using Intercom Functionality

    When you hang up, the remote phone also hangs up. You can set specific incoming Intercom call features on the 6940 IP phone using the Mitel Web UI. The following table describes these features.

  • Page 160: Outgoing Redial List

    UTGOING EDIAL Outgoing Redial List : Outgoing Redial List information in this User Guide describes the phone’s native Outgoing Redial NOTE List. In some environments, the Outgoing Redial List key may bring up an Outgoing Redial List provided by the call manager; therefore, depending on your call manager, the Outgoing Redial List on your phone may function and behave differently then what is documented in this User Guide.

  • Page 161: Accessing The Outgoing Redial List

    UTGOING EDIAL Icon Description Indicates the call was using Mitel Hi-Q™ audio. Indicates active VoIP recording was enabled and the call was recorded. NOTE When the Outgoing Redial List is full, the oldest call records are deleted to accommodate the infor- mation of new called parties.

  • Page 162: Editing Entries In The Outgoing Redial List

    UTGOING EDIAL DITING NTRIES IN THE UTGOING EDIAL Press an entry and then press the right arrow button or Details softkey to see more detailed informa- tion about the redial entry. : The detailed view screen contains the picture ID of the called party (if available), the date and NOTE time of the outgoing call, the line on which the call was placed, call duration (if the call was answered), any applicable call feature indicators, and the caller ID details.

  • Page 163: Deleting All Entries In The Outgoing Redial List

    UTGOING EDIAL ELETING NTRIES IN THE UTGOING EDIAL Press the Edit softkey. Using the on-screen keyboard, edit the name and/or number. To dial the new number, press , lift the handset, or press any of the line keys. To copy the new number to the Local Directory, press the Copysoftkey. Deleting All Entries in the Outgoing Redial List once to access the Outgoing Redial List.

  • Page 164: Deleting An Entry In The Outgoing Redial List

    UTGOING EDIAL ELETING AN NTRY N THE UTGOING EDIAL Deleting an Entry In the Outgoing Redial List once to access the Outgoing Redial List. Press Swipe up and down to scroll through the entries in the Outgoing Redial List and press an entry to select.
  • Page 165 UTGOING EDIAL OPYING NTRIES TO THE OCAL IRECTORY Press the Copysoftkey. The entry is copied to the Local Directory.

  • Page 166: Mute

    Mute You can use the key to mute the handset, headset, or speakerphone. When you use the key on your phone, you cannot be heard on an active call or on a conference. For muted calls, the hands- free LED flashes and the key LED is on.

  • Page 167: Receiving Calls

    ECEIVING ALLS NSWERING AN NCOMING Receiving Calls When a call is ringing at your extension, the inbound callers name, extension, picture ID (if applicable), and incoming call icon display on the screen. Additionally, the line/call appearance LED flashes quickly for the incoming call. : You can press the Silence softkey when the phone is ringing to immediately silence the ring tone.

  • Page 168: Deflecting An Incoming Call

    ECEIVING ALLS EFLECTING AN NCOMING : The key can be used to cancel the call pickup procedure. NOTE Deflecting an Incoming Call While call forwarding allows you to forward calls to a pre-defined number, and whereby most call transfers requires you to first answer the incoming call, call deflection allows you to manually determine, while a call is incoming, what the destination number should be.

  • Page 169: Handling Calls

    ANDLING ALLS LACING A ALL ON Handling Calls When you are connected to a call, you can use the softkeys or hard keys on the phone to place a call on hold, transfer a call, or create a conference call. Placing a Call on Hold You can place an active call on hold by pressing the key.

  • Page 170: Automatic Hold

    ANDLING ALLS RANSFERRING ALLS Automatic Hold When juggling between calls, you do not have to press the button to go from one call to the next. The phone automatically puts your current call on hold as soon as you press a new line/call appearance button.

  • Page 171: Consultative Transfer

    ANDLING ALLS RANSFERRING ALLS Consultative Transfer You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To do this, simply remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either complete the transfer or cancel the transfer to go back to the orig- inal call.

  • Page 172: Transferring An Existing Call To Another Existing Call

    ANDLING ALLS RANSFERRING ALLS Enter the extension number (or the outside number) to Party 2. To cancel the transfer you can either press the Cancelsoftkey on the display screen, press or hang up the handset. Complete either a blind or consultative transfer: To complete a blind transfer, press the Xfersoftkey key again before the receiving end answers.
  • Page 173 ANDLING ALLS RANSFERRING ALLS Swipe up or down to scroll and press the party to whom you wish to transfer the active call. Press the Xfer softkey. The active call will be transferred.

  • Page 174: Transferring To A Contact In The Directory

    ANDLING ALLS RANSFERRING ALLS Transferring to a Contact in the Directory Users can complete a transfer to a contact in their Local Directory. If a user is in a call and initiates a transfer, they can navigate to the Directory screen and use a softkey configured with Transfer functionality to complete a blind or consultative transfer.
  • Page 175 ANDLING ALLS RANSFERRING ALLS Press the softkey configured for Directory functionality and press a directory entry and then the desired number. : If you have any additional Directory sources configured, you will need to first navigate to the NOTE desired Directory folder and then highlight the respective entry or number. Complete either a blind or consultative transfer: To complete a blind transfer, press Dial softkey to call the contact and then press the Xfer softkey before the receiving end answers.

  • Page 176: Indication Of Transferred Calls

    ANDLING ALLS ONFERENCING ALLS Indication of Transferred Calls When you transfer an active call, the near-end phone displays a Call Transferredscreen when a call is transferred and the far-end call is dropped. The figure below illustrates the Call Transferred screen on the 6940 phone.
  • Page 177 ANDLING ALLS ONFERENCING ALLS Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to the conference. Press the Conf softkey.
  • Page 178 ANDLING ALLS ONFERENCING ALLS Enter the phone number of Party 3. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the conference.
  • Page 179 ANDLING ALLS ONFERENCING ALLS Press the Conf softkey again to add Party 3 to the conference. Party 2 and Party 3 will connect with you to form a conference call. To drop a party from the conference, swipe up and down to scroll, press the desired party, and press the Drop key.

  • Page 180: Ending A Conference And Transferring Remaining Parties

    ANDLING ALLS ONFERENCING ALLS Swipe up or down to scroll and press the party you wish to conference in. Press the Conf softkey. The two parties will connect with you to form a conference call. Ending a Conference and Transferring Remaining Parties The 6940 allows a host to easily leave a three-way conference call without disrupting the connection of the other two remaining parties.

  • Page 181: Ending Calls

    ANDLING ALLS NDING ALLS Ending Calls To end a call, you first need to connect or reconnect to the call if not already connected (e.g. if your caller is on hold). Press or the Drop softkey to end the call. If connected through the handset, you can also place the handset back on hook to end the call.

  • Page 182: Managing Calls

    ANAGING ALLS IRECTORY Managing Calls The 6940 has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: Directory • Received Callers List •...

  • Page 183: General Directory Functions

    ANAGING ALLS IRECTORY General Directory Functions Accessing and Navigating the Directory (No External Directory Sources Configured/Enabled) Press the (Directory) key or a softkey configured with Directory functionality. If no external Directory sources are configured or enabled, the local Directory is displayed as per the following image.
  • Page 184 ANAGING ALLS IRECTORY Accessing and Navigating Your Directory (External Directory Sources Configured/Enabled) Press (Directory) key or a softkey configured with Directory functionality. If additional external Directory sources are configured and enabled, the Directory screen encompasses the different source folders as per the following image. : If a Directory folder is empty, a Directory empty message displays.
  • Page 185 ANAGING ALLS IRECTORY Performing a Search Search functionality is applied across all the available and enabled directories. Pressing on any dialpad key or pressing the search bar initiates the search. After entering the first few letters of the contacts first name, last name, or company name, you can then quickly select a contact and perform the desired action.
  • Page 186 ANAGING ALLS IRECTORY contact displayed on the right.If external Directory sources are configured and enabled and the search finds multiple matches, the entry will be displayed in the All folder. When matches are found, navigate to the contact entry and perform your desired action. NOTE If there is only one match, the contact will be displayed in the respective directory folder.
  • Page 187 ANAGING ALLS IRECTORY Use the following procedure on the phone’s UI to dial a contact’s phone number. Press the (Directory) key or a softkey configured with Directory functionality to enter the Directory. (Optional) Press the search bar to initialize the search function and enter in the name of the contact. Press the contact you want to call.

  • Page 188: Local Directory Features

    ANAGING ALLS IRECTORY (Optional) If the contact has multiple phone numbers defined, press the desired number on screen (if no external Directory sources are configured/enabled) or press the entry and then the right arrow but- ton or Details softkey to select the desired phone number. Press the Dial softkey, Line button, button, or pick up the handset to dial the contact’s phone number.
  • Page 189 ANAGING ALLS IRECTORY tive contacts in your Local Directory, which will be played back when a call from the respective contact is incoming. Individual contact ring tone support is dependent on the phone’s directory lookup functionality. During an incoming call, the Local Directory is examined against the phone number of the incoming call. If a match is found and the contact has an associated contact ring tone, the contact ring tone is played.
  • Page 190 ANAGING ALLS IRECTORY Under the Identity tab, press the desired field and using the on-screen keyboard input the first name, last name, job title, and organization of the respective contact. (Optional) Press the Ring Tone field and press the left and right arrow buttons to select the desired ring tone for the respective contact.
  • Page 191 ANAGING ALLS IRECTORY Press the Numberstab and press the right arrow button to switch to the Work Addresstab. Under the Work Address tab, press the desired fields and using the on-screen keyboard input the work address information of the respective contact.
  • Page 192 ANAGING ALLS IRECTORY Under the Emailtab, press the desired fields and using the on-screen keyboard input the email address(es) of the respective contact. Press theSave softkey to save your changes. Editing an Existing Local Directory Entry Press the (Directory) key or a softkey configured with Directory functionality to enter the Directory. (Optional) Press the search bar to initialize the search function and enter in the name of the contact.
  • Page 193 ANAGING ALLS IRECTORY...
  • Page 194 ANAGING ALLS IRECTORY Press the Edit softkey (if no external Directory sources are configured/enabled) or navigate to the contact’s Details page and press the Edit softkey. Press the tabs and fields on screen to navigate and edit any desired information using the on-screen keyboard.
  • Page 195 ANAGING ALLS IRECTORY Highlight the desired entry (if applicable) and press the Delete softkey. A “Delete selected item or delete all items?” message will appear on screen. Press the Delete Allsoftkey to delete all contacts from your Local Directory.orPress the Delete Item softkey to delete the individual entry from your Local Directory.

  • Page 196: Downloading The Local Directory To Your Pc

    NOTE >Downloading the Local Directory to Your PC You can download the Local Directory to your PC through the Mitel Web UI. The phone stores the direc- torylist.csv file to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The file displays the following items...

  • Page 197: External Directory Source Features

    ANAGING ALLS IRECTORY Home Address City • Home Address State/Province • Home Address Zip/Postal Code • Home Address Country • Email1 • Email2 • Email3 • Number of Total Phone Numbers • Phone Number 1 Type • Phone Number 1 Line # •...

  • Page 198: Received Callers List

    ANAGING ALLS ECEIVED ALLERS tory source contacts, dial out to the contacts, copy the contacts to the Local Directory, or simply view the external Directory source contact’s details (e.g. title, company name, numbers, work and home addresses, e-mail addresses, etc...). Configuring an External Directory Source Using the Phone UI For details on how to enable/disable the external Directory source, change the default folder labels, and enter credentials, please refer to...
  • Page 199 Indicates an incoming call that was not answered. Call Feature Indicators (in detailed view only) Indicates the call was secured using TLS/SRTP encryption. Indicates the call was using Mitel Hi-Q™ audio. Indicates active VoIP recording was enabled and the call was recorded.

  • Page 200: Accessing And Using The Received Callers List

    ANAGING ALLS ECEIVED ALLERS NOTE When the Received Callers List is full, the oldest call records are deleted to accommodate the infor- mation of new callers. If the telephone number of an incoming or outgoing call matches a number that you have programmed with a name in a softkey or the Directory, the Received Callers List display the same name and number.

  • Page 201: Editing Entries In The Received Callers List

    ANAGING ALLS ECEIVED ALLERS : The detailed view screen contains the picture ID of the caller (if available), the date and time NOTE of the incoming call, the line on which the call was received, call duration (if the call was answered), any applicable call feature indicators, and the caller ID details.
  • Page 202 ANAGING ALLS ECEIVED ALLERS To delete all entries from the Received Callers List Press the key. Press the Delete softkey. Press the Delete softkey to erase all items. To delete an individual entry from the Received Callers List Press the key.

  • Page 203: Copying Entries To The Local Directory

    ANAGING ALLS ECEIVED ALLERS Copying Entries to the Local Directory Press the key. Swipe up and down to scroll through the entries in the Received Callers List and press an entry. Press the Copysoftkey. The entry is copied to the Local Directory. Missed Calls Indicator The IP phone has a missed calls indicator and icon that increments the number of missed calls to the phone.

  • Page 204: Downloading The Received Callers List To Your Pc

    Downloading the Received Callers List to Your PC You can download the Received Callers List to your PC for viewing using the Mitel Web UI. When you download the Received Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.
  • Page 205 ANAGING ALLS ECEIVED ALLERS Enter the location on your computer where you want to download the Received Callers List and click Save.The callerslist.csv file downloads to your computer. Use a spreadsheet application to open and view the Received Callers List.

  • Page 206: Voicemail

    OICEMAIL Voicemail The 6940 SIP phone provides a hardkey for configuring voicemail. NOTE Voicemail functionality must be configured by your System Administrator. Voicemail is not supported on the mobile line.
  • Page 207 OICEMAIL When voicemail functionality is enabled, the MWI LED on the Mitel 6940 flashes red and the (Voice- mail) icon displays on the status bar indicating that voicemail messages are available. You can access your voicemail service by pressing the Voicemail key.
  • Page 208 OICEMAIL On the SIP phone, pressing the Voicemail hardkey and dialing the Voicemail number (config- • ured by your System Administrator) connects the call to Line 1 Voicemail box. In the mobile line, pressing the Voicemail hardkey displays an error message on the SIP phone screen •...

  • Page 209: Dnd And Call Forward

    You can then configure a DND key (for the phone or for an expansion module) using the Mitel Web UI at the path, Operation > Softkeys and XML or Operation > Expansion Module <N>. You can toggle DND on and off by pressing the key, or by setting DND for a specific account at the path, Basic Settings >...

  • Page 210: Configuring A Dnd Key

    : If you make changes to the configuration for DND through the IP phone UI, you must refresh NOTE the Mitel Web UI screen to see the changes. Configuring a DND Key The following describes the process of configuring DND on your phone. To configure a DND key, see “Do...

  • Page 211: Configuring Dnd Using The Mitel Web Ui

    If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set toPhone. Using the Mitel Web UI, if you change the DND Key Mode to Phone, all accounts synchronize to the current setting of Account 1.

  • Page 212: Configuring Dnd Modes Using The Ip Phone Ui

    DND M IP P ORWARD ONFIGURING ODES SING THE HONE Click on Basic Settings > Account Configuration. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box. NOTE If you selected Account or Custom mode in Step 2, you can enable/disable each account or all accounts as applicable.

  • Page 213: Call Forward Configuration

    On the 6940, you can set Call Forward on the phone-side for a specific account or for all accounts on the phone. You can set a Call Forward mode using the Mitel Web UI at the path, Basic Settings > Preferences >...

  • Page 214: Configuring A Call Forward Key

    ONFIGURING A ORWARD accounts are greyed out but set to the same configuration.) Using the Mitel Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone. Custom: The Custom mode allows you to configure Call Forward for a specific account or all accounts.
  • Page 215 Busy, and/or No Answer). When you configure the initial account, the phone applies the configura- tion to all other accounts. (In the Mitel Web UI, only the account you configured is enabled. All other accounts are greyed out but set to the same configuration.) Using the Mitel Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.
  • Page 216 ORWARD ONFIGURING A ORWARD Click on Basic Settings > Account Configuration. The illustration above shows 2 accounts configured on the phone. Accounts must be set up by your System Administrator. For each account, enable the Call Forward state by placing a check mark in one or more of the following State fields: –...

  • Page 217: Using Call Forward Through The Ip Phone Ui

    If you selected Phone mode, all accounts are set to the same Call Forward configuration (All, Busy, and/or No Answer) as Account 1 on the phone. In the Mitel Web UI, only Account 1 is enabled. All other accounts are greyed out but use the same configuration as Account 1.
  • Page 218 IP P ORWARD SING ORWARD THROUGH THE HONE Enter forwarding numbers using the dialpad keys or on-screen keyboard for any of the following states: All: Forwards all incoming calls for the respective account to the specified number. – Busy: Forwards incoming calls to a specified number if DND has been enabled for that account OR –...
  • Page 219 IP P ORWARD SING ORWARD THROUGH THE HONE NOTE If All and Busy and No Answer are all enabled (and/or if the account has DND enabled), the All settings take precedence over Busy and No Answer. Pressing the CopyToAll key copies the call forward number of the Call Forward mode in focus to every Call Forward mode of that account.
  • Page 220 IP P ORWARD SING ORWARD THROUGH THE HONE Pressing the CopyToAll key copies the call forward number of the Call Forward mode in focus to every Call Forward mode of that account. For example, if you have the cursor pointing at the All state and has a call forward phone number configured, pressing the CopytoAllkey assigns the same phone number to the Busy and No Answer states as well.

  • Page 221: Mobilelink

    MobileLink provides seamless mobile integration using Bluetooth wireless technology. MobileLink high- lights include the ability to: Sync your mobile phone’s contact list and call history with your Mitel 6940 IP phone. • Answer a mobile phone call using your Mitel 6940 IP phone.

  • Page 222: Pairing A Mobile Phone Using Bluetooth

    Mobile integration with the SIP desktop phones does not support any softphone client application on the mobile phones. Pairing a mobile phone using Bluetooth For instructions on how to pair your mobile phone with your Mitel 6940 SIP IP phone, see Pairing a Blue- tooth Device.

  • Page 223: Syncing Mobile Call History

    Directory Syncing mobile call history When pairing and connecting a mobile phone for the first time, the Mitel MiVoice 6940 IP phone automat- ically syncs your mobile call history to the Call History application. Your mobile phone call history is displayed in the My Mobile and Missed folders.
  • Page 224 OBILELINK YNCING MOBILE CALL HISTORY Automatic update of your mobile phone call history is not supported. For example, if a user receives a call on the mobile phone, the call record is not automatically updated in the Call History application. The call record is updated the next time when the mobile phone connects to the 6940 IP phone or by a manual update.
  • Page 225 OBILELINK YNCING MOBILE CALL HISTORY Your mobile phone call history is displayed on the screen. Viewing mobile missed calls To view mobile missed calls: Ensure that you have paired your mobile phone with your 6940 IP phone. See Pairing a Bluetooth device.
  • Page 226 OBILELINK YNCING MOBILE CALL HISTORY The details of the mobile call history or missed call entry is displayed on screen. NOTE Tap Dial to dial the number associated with the entry. Tap Edit to edit the contact. Updating mobile call history and missed calls To manually update your mobile call history and missed calls: Ensure that you have paired your mobile phone with your 6940 IP phone.
  • Page 227 OBILELINK YNCING MOBILE CALL HISTORY Dialing a mobile phone call history entry To dial a mobile phone call history or missed call entry: Ensure that you have paired your mobile phone with your 6940 IP phone. See Pairing a Bluetooth device.
  • Page 228 OBILELINK YNCING MOBILE CALL HISTORY Tap Dial to dial the number associated with the entry. Adding an entry to Contacts To add a mobile phone call history or missed call entry to the Contacts application: Ensure that you have paired your mobile phone with your 6940 IP phone. See Pairing a Bluetooth device.
  • Page 229 OBILELINK YNCING MOBILE CALL HISTORY Tap Copy. Entry copied to Directory message will appear on screen. Deleting mobile call history and missed call To delete mobile call history and missed calls:...
  • Page 230 OBILELINK YNCING MOBILE CALL HISTORY : Deleting a specific call history or missed call record is not supported. Tapping Delete deletes all CAUTION the entries (mobile phone call history and missed calls) in the My Mobile folder. Ensure that you have paired your mobile phone with your 6940 IP phone. See Pairing a Bluetooth device.

  • Page 231: Answering An Incoming Mobile Call Using Your Mitel 6940 Ip Phone

    Answering an incoming mobile call using your Mitel 6940 IP phone When your mobile phone is paired and connected to your Mitel 6940 IP phone, incoming calls on your mobile phone will be indicated on your Mitel 6940 IP phone as well.

  • Page 232: Moving Audio From An Active Mobile Call Between Your Mobile Phone And Mitel 6940 Ip Phone

    Switching mobile phone audio from your Mitel 6940 IP phone to your mobile phone and back again is performed by a one-key-tap method. Tap the Push call softkey to push the mobile call audio from your Mitel 6940 IP Phone to your mobile phone.

  • Page 233: Mute And Hold Call

    To prevent this, when a mobile phone call is active on a Mitel desktop phone, use the mute/hold call feature only on the Mitel desktop phone. When a mobile phone call is active on a mobile phone, use the mute/hold call feature only on the mobile phone.

  • Page 234: Auto-Lock And Unlock On Mobile Proximity

    With mobile integration from Release 5.0.0, the 6940 phone automatically locks or unlocks after a pre-configured delay when a paired mobile phone is disconnected or reconnected. Users and administrators can configure this feature through the Mitel Web UI, TUI and configuration files using the following new configuration parameters: proximity lock •...
  • Page 235 NLOCK ON OBILE ROXIMITY Enabling or Disabling the Phone Automatic Lock and Unlock on Mobile Proximity Using Mitel WebUI Use the following procedure to enable or disable the proximity lock and unlock feature on the 6940 phone using the WebUI.

  • Page 236: Pclink

    : The 6940w IP Phone has built in support for Bluetooth 5.2. NOTE PCLink enables Mitel 6940 IP Phone to be used as the audio device for PC or MAC video collaboration with all the supported video collaboration applications, for both Windows 10 and MAC operating systems, through the IP Phone's Bluetooth interface.

  • Page 237: Pair The Mitel 6940 Ip Phone With Windows Or Mac

    AIR THE ITEL HONE WITH INDOWS OR Contact your System Administrator for details about enabling Mobile Link functionality on your Mitel • 6940 IP Phone. Pair the Mitel 6940 IP Phone with Windows or MAC Pair the Mitel 6940 IP Phone with PC on Windows 10...
  • Page 238 After your PC is paired with the 6940 IP Phone, the PC device appears in the list of paired devices on • the Mitel 6940 IP Phone and the device automatically connects with the IP Phone once paired. If a mobile phone is already connected, the IP Phone displays a message Do you want to connect to this device? : ENSURE THE 6940 IP PHONE IS NOT THE DEFAULT AUDIO DEVICE ON THE PC.
  • Page 239 6940 IP P AIR THE ITEL HONE WITH INDOWS OR Pressing Yes will disconnect the PC or MAC and connect the mobile phone and associate it to the – Mobile/PC Line key. Pressing No will result in the mobile phone not being connected, although the mobile phone remains –...

  • Page 240: Configure Collaboration Applications

    In this example, we will configure Mitel MiTeam Meetings as the collaboration appli- cation. To configure the Mitel MiTeam Meetings application to use the Mitel 6940 IP Phone as the audio device: Launch the MiTeam Meetings application on your PC or MAC.
  • Page 241 The Settings panel is displayed. – Click the Audio tab. To move audio from the currently selected audio device to the Mitel 6940 IP Phone: From the Microphone drop-down list, select Mitel 6940... (for either Communications or Headset if both are listed).

  • Page 242: Understanding Ip Phone Call Behavior With Pclink

    The volume control buttons on the phone operate independently of the volume controls on the PC. • If the user is on a PCLink session on the Mitel 6940 IP Phone (that is, has started a PC application that •...

  • Page 243: Known Issues With Tested Video Collaboration Applications

    Speaker to use and it is not possible to change this to a different audio device within the Workspace Audio Settings. To over come this, you can set the Mitel 6940 IP Phone as the default...
  • Page 244 RingCentral MVP (Message, Video, Phone) If you are using a MAC computer, and have joined a meeting on the RingCentral MVP application using PCLink audio on the 6940w SIP Phone, ensure you close the RingCentral MVP application to leave the meeting.

  • Page 245: Additional Features

    IP phone’s LCD display. This parameter is disabled by default (no digits display when dialing). You can enable the Display DTMF Digits parameter using the Mitel Web UI. Configuring Display of DTMF Digits Click on Basic Settings > Preferences > General.

  • Page 246: Play Call Waiting Tone

    You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. You can configure this feature using the Mitel Web UI. Configuring Call Waiting Tone Click on Basic Settings >...

  • Page 247: Configuring Stuttered Dial Tone

    XML Beep Support Using the Mitel Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the XML Beep Support field at the path Basic Settings > Preferences > General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.

  • Page 248: Configuring Xml Beep Support

    Status Scroll Delay Using the Mitel Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the Status Scroll Delay (seconds) field at the path Basic Settings >...

  • Page 249: Configuring Status Scroll Delay

    You can turn off this functionality so that the phone stays focused on the connected call. You can do this using the Switch Focus to Ringing Line parameter in the Mitel Web UI.

  • Page 250: Configuring Switch Focus To Ringing Line

    When this feature is disabled, a ring splash is heard when the active call hangs up and there is still a call on hold. You can enable or disable this feature using the Call Hold Reminder During Active Callsparameter in the Mitel Web UI.

  • Page 251: Configuring Call Hold Reminder During Active Calls

    (even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring splash periodically for the single call on hold. When disabled, no reminder ring splash is audible. You can enable or disable this feature using the Call Hold Reminder parameter in the Mitel Web UI.

  • Page 252: Configuring Call Hold Reminder

    Call Waiting Tone Period. A value of 0 is the default and plays the call waiting tone only once on the active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Mitel Web UI.

  • Page 253: Configuring Call Waiting Tone Period

    Next time you go off-hook to make another call, you pickup on the preferred line. You can enable the Preferred Lineparameter using the Mitel Web UI at the location, Basic Settings > Preferences > General.You can also set a Preferred Line Timeoutparameter that specifies the number of seconds it takes for the phone to switch back to the preferred line.
  • Page 254 DDITIONAL EATURES REFERRED INE AND REFERRED IMEOUT Phone Feature Preferred Line Behavior Last Call Return The phone switches back to the focused line immediately after the call ends. Speed Dial The line is already specified when the speed dial is created. The phone switches back immediately after the call ends.

  • Page 255: Configuring Preferred Line And Preferred Line Timeout

    The parameter is called Goodbye Key Cancels Incoming Call and is configurable through the Mitel Web UI. If you enable this parameter, which is the default, pressing the key rejects calls coming into the phone while you are on an active call.

  • Page 256: Configuring Goodbye Key To Cancel Incoming Calls

    MWI LED on Line 2 only, the LED illuminates if a voicemail is pending on Line 2. If you configure the MWI LED for all lines, the LED illuminates if a voicemail is pending on any line on the phone (lines 1 through 24). You configure the MWI using the Mitel Web UI.

  • Page 257: Configuring Message Waiting Indicator

    You can change the behavior of how the phone handles incoming intercom calls by enabling/disabling the following parameters using the Mitel Web UI: Auto Answer •...

  • Page 258: Auto-Answer/Play Warning Tone

    DDITIONAL EATURES NCOMING NTERCOM EATURES Auto-Answer/Play Warning Tone The auto-answer feature on the IP phone allows you to enable or disable automatic answering for an Intercom call. If Auto-Answeris enabled, the phone automatically answers an incoming intercom call. If Play Warning Tone is also enabled, the phone plays a tone to alert you before answering the intercom call.

  • Page 259: Group Rtp Paging

    IP phones. You can specify up to 5 multicast addresses that the phone listens for on the network. This feature is configurable using the Mitel Web UI only. The 6940 in the local network listens for RTP on the pre-configured multicast address. The Phone displays the Paging message to the phone’s LCD.

  • Page 260: Shared Call Appearance (Sca) Call Bridging

    (SCA) C DDITIONAL EATURES HARED PPEARANCE RIDGING Shared Call Appearance (SCA) Call Bridging Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is the ability to assign the boss' extension to a button on the secretary's phone. Calls can be transferred between two phones with the same extension button by simply putting the call on hold at one phone and picking it up on the other.
  • Page 261 (SCA) C DDITIONAL EATURES HARED PPEARANCE RIDGING The following tables provide the key states and LED/image behavior in an SCA bridge call for users involved in an SCA call (local) and users not involved in the SCA call (remote). Line Keys State Line LED for Local Line LED for Remote...

  • Page 262: Sca Voicemail Indicators

    DDITIONAL EATURES ODES State Softkey Image for Local Softkey Image for Remote Bridge-Active Bridge-Held SCA Voicemail Indicators Visual indicators for voicemail messages on SCA lines can be enabled by your System Administrator. When an SCA-configured line has a pending voicemail message, your Administrator has the option of configuring the phone to display the number of pending messages beside the softkey’s label corre- sponding to the line.

  • Page 263: Model M695 Expansion Module

    M695 E ODEL XPANSION ODULE Model M695 Expansion Module The 6940 SIP IP phone offers two optional expansion modules that attach to the right side of the phone to provide additional programmable keys. The M695 provides three pages of 28 keys per PKM (for a total of 84 programmable softkeys), with each softkey providing an LED and graphical UI for call status indication.

  • Page 264: Using The Expansion Modules

    Speed Dial/Xfer • You can configure the keys using the Mitel Web UI at the path, Operation > Expansion Module <N> when an Expansion Module is attached to the 6940 IP phone. : For more information about configuring the expansion module keys with these functions, see the NOTE “Configuring Softkeys”...

  • Page 265: Mitel Integrated Dect Headset

    6940 SIP phone. To enable audio on the Mitel Integrated DECT Headset, set the audio mode on the 6940 IP phone to Headset, Headset/Speaker, or Speaker/Headset. For details about how to set audio mode, see Audio.

  • Page 266: Using The Headset

    When fully charged, the headset offers up to 8 hours of talk time. Upgrading the headset To upgrade the headset firmware, dock the headset in the base and reboot the Mitel 6940 SIP phone. When the DECT unit is upgrading, the LED changes into Magenta color. After the upgrade is complete, the LED changes to Green color before the headset becomes operational.

  • Page 267: Checking The Battery Level And Firmware Version Of The Headset

    Tap the Headset category. The Power/Bandwidth info of the Integrated DECT Headset is available on the screen. LED status The Mitel Integrated DECT Headset base has three LEDs to indicate battery level, call status and events. LED indicator Description Battery charging (Green - slow flash)

  • Page 268: Replacing The Headset

    Active audio between headset and base Searching for headset (flashing) : For how to install the Mitel DECT Headset to your 6940 SIP phone or the Mitel M695 Programmable NOTE Key Module, see the Mitel Integrated DECT Headset Installation Guide.

  • Page 269: Connecting To Wi-Fi On 6940W Ip Phone

    NTERPRISE NETWORK Connecting to Wi-Fi on 6940w IP Phone The 6940w IP Phone has built-in wireless connectivity and functions as an 802.11a/b/d/g/n dual-band wireless network device which allows your phone to join a secure, high-speed network. You can connect your phone to an enterprise network or to a home network or to a hidden network: Connecting to a WPA2 Enterprise network •...
  • Page 270 ONNECTING TO A NTERPRISE NETWORK The Available Networks settings menu is displayed. Tap on the name of the enterprise Wi-Fi network; for example, Mitel from Available Networks and tap Connect. : You can connect to only one network at a time.
  • Page 271 6940 IP P WPA2 E ONNECTING TO I ON HONE ONNECTING TO A NTERPRISE NETWORK : If you enter an incorrect password, the following dialog box appears. Ensure you enter the NOTE correct password. The Save Settings dialog box appears. Tap Yes to reboot the phone and apply the changes.

  • Page 272: Connecting To A Home Network

    NOTE nications). After the phone reboots, it is successfully connected to the network. The connected network (Mitel) is listed under Saved Network. To disable Wi-Fi and use the LAN port again, navigate to Settings > Wi-Fi and tap the Disconnect softkey.
  • Page 273 6940 IP P ONNECTING TO I ON HONE ONNECTING TO A HOME NETWORK Tap on SSID (that is, the name of a Wi-Fi network; for example, Home Network) from Available Networks and tap Connect softkey. If the SSID is secured, a password prompt appears. : You can connect to only one SSID at a time.
  • Page 274 6940 IP P ONNECTING TO I ON HONE ONNECTING TO A HOME NETWORK The Save Settings dialog box appears. Tap Yes to reboot the phone and apply the changes. : After the phone restarts the LAN and PC ports are disabled (as it relates to network commu- NOTE nications).

  • Page 275: Connecting To Hidden Network

    Connecting to Hidden Network A hidden network is an available wireless network which does not broadcast its SSID to all searching devices. Mitel IP phones can connect to a hidden network by manually entering Wi-Fi credentials. Navigate to Settings > Wi-Fi.
  • Page 276 6940 IP P ONNECTING TO I ON HONE ONNECTING TO IDDEN ETWORK : You can connect to only one SSID at a time. The SSID can be any alphanumeric, case-sensi- NOTE tive entry from 2 to 32 characters. The characters allowed for the SSID depend on the router config- uration.

  • Page 277: Wi-Fi Network Connected/Wi-Fi Network Disconnected

    6940 IP P ONNECTING TO I ON HONE ETWORK ONNECTED ETWORK ISCONNECTED After the phone reboots, it is successfully connected to the network. The connected SSID (Hidden Network) is listed under Saved Network. To disable Wi-Fi and use the LAN port again, navigate to Settings > Wi-Fi and press the Disconnect softkey.
  • Page 278 6940 IP P ONNECTING TO I ON HONE ETWORK ONNECTED ETWORK ISCONNECTED If your phone is disconnected from the Wi-Fi network Wi-Fi disconnected symbol is shown in the Status bar of the Home screen.

  • Page 279: Mitel Wireless Lan Adapter

    • The wired LAN port supports 10/100/1000BASE-T (auto-recognition). Simple to setup and use • The Mitel Wireless LAN Adapter is easy to set up using the enclosed network setup cable. No special drivers or software are required. Enterprise security •...

  • Page 280: Installing And Configuring A Wlan Adapter

    Disconnect the AC plug of the Mitel WLAN adapter from the electrical outlet. Reconnect the AC plug to the outlet and push down the switch to power on the Mitel WLAN Adapter. The green LED for wired LAN connector illuminates. After 2 seconds, when the LED changes to red, release the switch to delete all configured data.
  • Page 281 LAN A WLAN A ITEL IRELESS DAPTER NSTALLING AND ONFIGURING A DAPTER The connected SSID (Mitel Secure) is listed under Saved Network.

  • Page 282: Troubleshooting Solutions

    Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, you can obtain an additional accessory, the Mitel PoE (Power over Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the Connecting to the Network and to Power section in the Mitel 6940 Installation Guide for details.

  • Page 283: Why Is My Handset Not Working

    Address”. How do I change my user password? You can change the user password from the IP phone UI or the Mitel Web UI. See “Password” and “Configuring Lock Settings Using the Mitel Web UI” for more information. How do I restart the IP phone? You can restart the phone from the IP phone UI or through the Mitel Web UI.

  • Page 284: How Do I Lock My Phone

    At the path Options > Phone Lock on the IP phone UI. See “Phone Lock” for more information. • At the path Operations > Phone Lock on the Mitel Web UI. See “Configuring Lock Settings Using the • Mitel Web UI” for more information.

  • Page 285: Appendix A - Time Zone Codes

    PPENDIX ODES Appendix A - Time Zone Codes Mitel 6865i SIP Phone The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table (Sheet 1 of 5) Table 31.1:...
  • Page 286 A - T PPENDIX ODES Time Zone Name/Time Zone Code Table (Continued) (Sheet 2 of 5) Table 31.1: Time Zone Name Time Zone Code BA-Sarajevo BB-Barbados BE-Brussels BG-Sofia BM-Bermuda BO-La Paz BR-Noronha BR-Belem BR-Fortaleza BR-Recife BR-Araguaina BR-Maceio BR-Sao Paulo BR-Cuiaba BR-Porto Velho BR-Boa Vista BR-Manaus...
  • Page 287 A - T PPENDIX ODES Time Zone Name/Time Zone Code Table (Continued) (Sheet 3 of 5) Table 31.1: Time Zone Name Time Zone Code EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris GB-London GB-Belfast GD-Grenada GE-Tbilisi GF-Cayenne GI-Gibraltar GP-Guadeloupe GR-Athens GS-South Georgia GT-Guatemala GU-Guam...
  • Page 288 A - T PPENDIX ODES Time Zone Name/Time Zone Code Table (Continued) (Sheet 4 of 5) Table 31.1: Time Zone Name Time Zone Code MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo...
  • Page 289 A - T PPENDIX ODES Time Zone Name/Time Zone Code Table (Continued) (Sheet 5 of 5) Table 31.1: Time Zone Name Time Zone Code RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava...

  • Page 290: Limited Warranty

    (1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Mitel shall, at its option, and as the exclu- sive remedy, either repair or replace the product at no charge, if returned within the Warranty Period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.

  • Page 291: After Warranty Service

    After warranty service Mitel offers ongoing repair and support for this product. This service provides repair or replacement of your Mitel product, at Mitel's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions: In North America, contact our service in formation number: 1-800-574-1611.

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