Mitel MiVoice 6910 User Manual
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Mitel MiVoice 6910 User Manual

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Mitel MiVoice 6910 IP Phone
58015954 REV00
RELEASE 1.5 USER GUIDE FOR MIVOICE BUSINESS

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Summary of Contents for Mitel MiVoice 6910

  • Page 1 Mitel MiVoice 6910 IP Phone 58015954 REV00 RELEASE 1.5 USER GUIDE FOR MIVOICE BUSINESS...
  • Page 2 ). The information is subject to change without notice and should ® not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

  • Page 3: Table Of Contents

    Mitel MiVoice 6910 IP Phone Accessory support ........
  • Page 4 MiVoice 6910 IP Phone User Guide for MiCloud Connect Analog, and DHSG/EHS headsets ..........28...

  • Page 5: About This Guide

    About This Guide About This Guide This guide explains how to use the basic features of your new Mitel MiVoice 6910 IP phone. Not all features listed are available by default. Your system administrator has the ability to customize many features on this phone.
  • Page 6 MiVoice 6920 IP Phone User Guide for MiVoice Business Protect Your Hearing Your 6910 IP phone has a control for adjusting the volume of the handset, headset, and speakerphone. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.

  • Page 7: Overview Of The 6910 Ip Phone

    Overview of the 6910 IP Phone Overview of the 6910 IP Phone Welcome to your IP phone! Figure 1 provides an overview of the Mitel MiVoice 6910 IP Phone components. Figure 2 on page 2 shows the ports on the back of the phone.

  • Page 8: Keys Description

    (HAC) Figure 2: Ports on the Back of the 6910 IP Phone Keys Description The following table describes the keys on the Mitel MiVoice 6910 IP Phone. Description Directory key—Displays the corporate contacts from phonebook. History key—Displays a list of your external missed, forwarded, and answered calls.
  • Page 9 Keys Description Description Hold key—Places an active call on hold. To retrieve a held call, press the applicable Line key. For more information, see Placing a Call on Hold or Off Hold on the screen page Mute key—Mutes the microphone so that the caller cannot hear you. The LED beside the key turns on when the microphone is on mute.
  • Page 10 MiVoice 6910 IP Phone User Guide for MiVoice Business KEYPAD KEY DESCRIPTION 6 MNO Dials 6 When entering text, this key enters M with one press, N with two presses, and O with three presses 7 P QRS Dials 7 When entering text, this key enters P with one press, Q with two presses, R with three presses, and S with four presses.

  • Page 11: Getting Started

    When the configuration update is complete and your phone successfully connects to the network, the phone displays the following Home screen. For more information about connecting your phone, see the Mitel 6910 IP phone Installation Guide. Note: If the phone displays a No Service status message, the phone is not registered with the...

  • Page 12: Setting Up Your Phone

    With the appropriate permissions (set by your system administrator or authorized contact), you can log in to any Mitel 6900-Series IP phone in the system and assign your extension or phone number to that phone.

  • Page 13: Operating Your Phone

    Operating Your Phone Figure 3: Home Screen of the 6910 IP Phone Home screen display information • The first line of the home screen displays your number and the status bar. • The second and third lines of the home screen displays the time, date, and redial information, which is controlled by the MiVoice Business server settings.
  • Page 14 MiVoice 6910 IP Phone User Guide for MiVoice Business Placing Calls To place a call, you can use the handset, the speakerphone, or a headset. Note: The call timer on the IP 6910 phone starts only after an external call is answered.
  • Page 15 Operating Your Phone Speed Call You can use the speed call feature by setting the speed call number to a programmable key. The system administrator can set the speed call number to the programmable key or long-press the programmable key to set the speed call number. To dial a stored speed call number: 1.
  • Page 16 MiVoice 6910 IP Phone User Guide for MiVoice Business • If your automatic off-hook preference is configured to use your headset, press the blinking red line button. The LED beside blinks red. 2. To end the call, do either of the following: •...

  • Page 17: Using Voicemail

    Using Voicemail Muting a Call Mute lets you temporarily turn your phone's handset, headset, or handsfree microphone off during a call. • To mute a call so that the caller does not hear you, press The LED beside the hardkey turns red when the mute is active. Note: Mute does not work during number dial-out.

  • Page 18: Interacting With Calls

    MiVoice 6910 IP Phone User Guide for MiVoice Business 5. Press to exit the call history option. Note: The Call History on the 6910 IP phone provides only external incoming and outgoing call records. Placing a Call Using the Call History 1.
  • Page 19 Interacting with Calls • To complete the transfer, hang up the headset or press the Release softkey. • To cancel the transfer, press or press the key. To Do a Consultative Transfer 1. While engaged in a call, press 2. Dial the number to which you want to transfer the call. 3.

  • Page 20: Customizing Your Phone

    MiVoice 6910 IP Phone User Guide for MiVoice Business Customizing Your Phone You can customize specific settings on your phone by using the key (Settings hardkey). Customizing the User Settings You can change the language, audio, and display settings using the User Settings on your IP phone.
  • Page 21 DHSG headsets require an optional cable to be electrically DHSG compliant. Mitel is not responsible for any damage to the IP phone or headset that may result from the use of non-verified headsets, or from incorrectly connecting headsets or cables.

  • Page 22: Log Issues

    MiVoice 6910 IP Phone User Guide for MiVoice Business 3. Navigate to the Audio > DHSG option and press 4. Use to select enable or disable option and press the Save softkey to save the changes. Display The Display option allows you to specify the contrast settings on your phone.

  • Page 23: Diagnostics

    Diagnostics • Phone Info Information about your phone's Main Version, Call Server Revision, Model, and Phone Uptime. To view the Phone Status menu: 1. Press 2. Press to navigate to Status and press to select the option. 3. Use to navigate through the following phone status options: •...
  • Page 24 MiVoice 6910 IP Phone User Guide for MiVoice Business Trace route The Traceroute sub-menu allows you to perform a trace request. You can then review the parameters that the DHCP trace returns. After you have reviewed the trace information, the DHCP Lease is released.

  • Page 25: Restart

    Restart 3. Navigate to the DHCP Trace option and press or press to select the option. The following parameters and associated values are displayed: mac_addr: • The MAC address of the IP phone. ip addr: • The IP address of the IP phone. •...

  • Page 26: Voice Services

    Note: Your phone goes out of service temporarily during the restart. Voice Services The Mitel MiVoice 6910 IP phone can be configured to provide remote workers access to the same communications capabilities as in-office workers using Voice Services During the initial boot-up of the IP phone, at 95% a Voice Services screen auto prompts the user to select an appropriate service.
  • Page 27 Voice Services 4. Enter the configuration server address and press to save the changes. Note: The navigation key is used to delete the last digit or character entered. Press the 1 key to enter (".").

  • Page 28: Using Other Features

    MiVoice 6910 IP Phone User Guide for MiVoice Business Using Other Features Setting Up a Conference Call A conference call involves more than two parties connected to a call. The number of persons you can add using your Conference hardkey to participate in a conference call depends on your system configuration.

  • Page 29: Paging

    Paging activates your profile on any phone that supports Hot Desking. When you log in as a hot desk user, Call History data is updated for you. You do not see any call logs for the phones registered DNs; you see only your history data. When you log out, the history for registered DNs are displayed.
  • Page 30 MiVoice 6910 IP Phone User Guide for MiVoice Business Do Not Disturb To activate or deactivate Do Not Disturb: • Press the Do Not Disturb line key. Paging To use paging: 1. Pick up the handset. 2. Press the Pager line key.

  • Page 31: Voicemail Overview

    Voicemail Overview Voicemail Overview The 6910 IP phone provides a hardkey to access voicemail. Note: Voicemail functionality must be configured by your system administrator. When voicemail functionality is enabled, the MWI (Message Waiting Lamp) on the phone flashes red indicating that there are unattended voice messages in your voice mailbox. You can access your voicemail service by pressing (Voicemail hardkey).

  • Page 32: Forwarding Message

    MiVoice 6910 IP Phone User Guide for MiVoice Business Forwarding Message 1. Log in to your voicemail. 2. To listen to a new message, press P or press 3. After listening to the message, press G to forward the message.

  • Page 33: Using Mailbox Options

    Using Mailbox Options Using Mailbox Options 1. Log in to your voicemail. 2. Press 3. Select one of the following options: To change the greetings, press G. • • To change the name, press N. • To change the password, press P. To change the distribution list, press L.

  • Page 34: Mitel Mivoice 6910 Ip Phone Accessory Support

    1. Ensure that you have selected the headset audio path (see Audio on page 15). 2. Turn the phone over and insert the headset cord into the jack until it clicks into place. Note: See the Mitel MiVoice 6910 IP Phone Installation Guide for more information.
  • Page 35 Analog, and DHSG/EHS headsets...
  • Page 36 © Copyright 2019, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation, including itself and subsidiaries and authorized entities. Any reference to third party trademarks are for reference only and Mitel mitel.com...

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