Mitel 6905 SIP User Manual
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Mitel 6905 SIP User Manual

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MIVOICE OFFICE 400
MITEL 6905 SIP / MITEL 6910 SIP
USER GUIDE
Version 1.0_en / – R7.0 – 12.2021

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Summary of Contents for Mitel 6905 SIP

  • Page 1 MIVOICE OFFICE 400 MITEL 6905 SIP / MITEL 6910 SIP USER GUIDE Version 1.0_en / – R7.0 – 12.2021...
  • Page 2 The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affili- ates and subsidiaries assume no responsibility for any errors or omissions in this docu- ment.

  • Page 3: Welcome

    Welcome... Welcome... Welcome to the user guide for the desk phones Mitel 6905 SIP and Mitel 6910 SIP for MiVoice Office 400 communication systems. This user's guide will assist you with the use of your phone and introduce you step by step to the functions and configuration. If you require further...

  • Page 4: Safety Information

    Deposit it at a return center. Accessories Use original accessories or specifically approved accessories only. The use of other accessories may decrease performance or pose a risk to your health or safety. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/7.0 – R7.0 – 12.2021...

  • Page 5: Table Of Contents

    Line keys on the key telephone (Mitel 6910 only) ... . 66 Using functions with Mitel OpenCount ....68 Setting functions by remote control.
  • Page 6 Index ........... 90 Mitel 6905 SIP / Mitel 6910 SIP...

  • Page 7: Information About The Mivoice Office 400 Communication System

    • An announcement is made on all phones that support announcements. • Fast Take (*88) allows you to receive an incoming call on any of the phones while you are already on a call on another phone. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 8 See the Self Service Portal online help for further information about specific topics. Contact your system administrator for the credentials for access to the Self Service Portal. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...

  • Page 9: Keys, Display, And Menu Guidance

    Using labels ..........22 Mitel 6905 SIP / Mitel 6910 SIP...

  • Page 10: Key Designations And Sockets

    Keys, display, and menu guidance Key designations and sockets The following figure show the keys on the Mitel 6905 and Mitel 6910 SIP phones. Fig. 1 Mitel 6905 SIP Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 11 Keys, display, and menu guidance Fig. 2 Mitel 6910 SIP The following table describes the keys on the phones with regard to the figures: Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 12 (Mitel 6910 SIP) form up to 8 specific functions (for example, Services, Directory, Call- ers List, Intercom, and so on) and access enhanced services pro- vided by third-parties. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 13 Line/Call Connects you to a line or call. The Appearance key Mitel 6905 SIP phone supports one line key with an LED indicator light. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 14 Transfers the active call to another number. Conference key Begins a conference call with the active call. Directory key Volume keys Adjusts the volume for the hand- set, ringer, and hands-free speaker Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...

  • Page 15: Display Symbols

    • Navigating to display in idle state • Context-dependent softkey • Navigating through the menu • Confirming menu selection • Navigating to display in idle state Incoming call Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...

  • Page 16: Operating Your Phone

    MiVoice Office 400 System menu Log in/out (if defined as free seating phone) Call lists Directory Lookup Voice Mail Call forwarding Presence Personal call routing Lock / Unlock phone Change PIN Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 17 Free configurable keys Mitel 6905 SIP: Your Mitel 6905 SIP has three freely configurable keys that are set to the following default functions by your system administrator: • System menu •...
  • Page 18 Function key configuration (default key setting) - Overview Mitel 6905 SIP/Mitel 6910 SIP phones on the MiVoice Office 400 commu- nication system are delivered with the following function key configuration. Note that your system administrator may change this and your phone may therefore differ from this default configuration.
  • Page 19 Correcting entries: Use the left navigation key to correct any incorrect characters. The actual key configuration depends on which keypad is used. The Actual character selection is dependent on the language selected. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 20 • Incoming call • Appointment call Flashes slowly Call party on hold. Call can be answered on any phone. Connected LED function key or busy lamp field key (Mitel 6905 SIP only): State Description Does not light up • Function is deactivated •...

  • Page 21: E.164 Support

    • When entering an E.164 number as a number entry in the keypad Speed dial from the phone UI, users can insert the '+' symbol by a long- press of the '0' key. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...

  • Page 22: Using Labels

    Labels can be created and printed using the Self Service Portal (see the chapter "MiVoice Office 400 Self Service Portal", page 8). Mitel 6905 SIP / Mitel 6910 SIP: 1. Create and print the label using Self Service Portal (Important printer settings: "Page scaling for printing: none").

  • Page 23: Phoning

    Line keys on the key telephone (Mitel 6910 only)....66 Using functions with Mitel OpenCount ......68 Setting functions by remote control.

  • Page 24: Making Calls

    The following settings are available. This function Automatic hands-free can only be activated/deactivated by your system administrator in the MiVoice Office 400 communication system. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 25 You can switch the microphone on and off during a call, regardless of whether you are using the handset, headset or hands-free system. from MiVoice Office 400 communication server software version R4.0 SP1 onwards Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...

  • Page 26: Initiating Calls

    The number is not dialed until you go off-hook, for example by picking up the handset or by pressing the dial softkey. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 27 • The search function is not affected by upper/lower case and special characters. • More information about the phone books can be found in chapter "Phone book management", page 80. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 28 30 entries. More information about call lists can be found in the chapter "Editing options for the call list", page 63. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 29 The call lists can be operated through the call list key, the redial key, the system menu, or a function key (see the chapter "Configuring keys", page 84). Call list for unanswered/answered calls: Mitel 6905 SIP: Press the function key for Menu. Scroll to Call list and press the navigation key to the right.
  • Page 30 Dialing with the line key You can make a call through a line key. Mitel 6905 SIP: Your phone is equipped with one dedicated line key with LED (L1). Mitel 6910 SIP: Your phone is configured with two line keys with LED (P1, P2).
  • Page 31 "Brokering between an enquiry call party and your call partner", page 38). Activating another Mitel phone for making calls You want to make a call on another Mitel phone using your personal set- tings, for example on a colleague’s phone or in a meeting room.
  • Page 32 (busy tone) or the call is redirected to a pre- defined phone, depending on the system configuration. from MiVoice Office 400 communication server software version R4.0 SP1 onwards Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...

  • Page 33: Using Functions Before/While In A Call

    (see the chapter "Configuring or deleting a key assignment", page 85). Notes: • You can activate only one callback at a time. • An unanswered callback will be automatically cancelled by the system after about 30 minutes. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 34 Depending on the communication system, you hear the acknowledgement tone. Put the handset on-hook. The display shows Call expected. The LED of the function key is lit (Mitel 6910 SIP only). Clear callback: Press the function key for Callback. Callback request is deleted.
  • Page 35 Press the function key for Hide number. The function is activated/deactivated. The LED on the function key is switched on/off (Mitel 6910 SIP only). Your phone number is hidden in all outgoing calls. Activating CLIR per call: 1. Press the function key for Hide number.
  • Page 36 Press the function key for Park and put down the handset. The call party is parked. The LED of the function key is red (Mitel 6910 SIP only). Notes: The display returns to idle. The person you talked to will remain parked until the person puts down the handset.
  • Page 37 Phoning Ending the enquiry call: Press the End key. Recommence conversation with the first call party: Press the flashing line key. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 38 Terminating a call: Press the End key. Recommence conversation with the first call party: Press the flashing line key. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 39 You can hold a conference call with internal and external users. Mitel 6905 SIP: You must save this function to a configurable key using Self Service Portal (see the chapter "Configuring or deleting a key assign- ment", page 85).
  • Page 40 Mitel 6905: You must save this function to a configurable key using Self Service Portal (see the chapter "Configuring or deleting a key assign- ment", page 85).
  • Page 41 85). You can either configure the function key directly with a desig- nated user or input the call number manually each time. Starting the emergency announcement: Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 42 You will be alerted to the announcement with two short signal tones and spoken to directly via the loudspeaker over a one-way connection. The display shows Announcement from. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 43 You can find a call recording overview in your e- mail box. Contact your system administrator for more information. You can start recording calls in the following situations: • during an active call; Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 44 Call recording: start/stop as soon as you have an incoming/outgoing call or an active call. The call is recorded. The LED on the function key is switched on (Mitel 6910 SIP only). Stopping the call: End the recording by pressing the function key Call recording: start/stop again.
  • Page 45 Your phone does not ring and is set to busy for incoming warding) on/off calls. Incoming calls are automatically forwarded to a destination that has been configured by your system administrator. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 46 The function is activated/deactivated. The LED on the function key is switched on/off (Mitel 6910 SIP only). Your callers hear the busy tone. Activate/reply to intrusion You want to implement intrusion in a current call. Intrusion allows you to access a current call between two call parties and listen to their conversation.

  • Page 47: Using Further Functions

    This section explains some more convenient features provided by your phone. All functions you can save under a configurable key can be found in chapter "Overview of available functions", page 53. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 48 A list of your routings is displayed. Select the call routing you want and confirm with the Activate softkey. The selected routing is activated and another is deactivated. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 49 When you have activated ring alone but deactivated the personal call rout- ing for a phone in parallel, an incoming call is not acoustically but only visually signaled. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 50 Note: Use the following function codes (see also Features Overview MiVoice Office user guide on the https://www.mitel.com/document-center/), to activate or deac- tivate the phone lock for all phones within the one number user concept (see "One number user concept", page 7): •...
  • Page 51 You log in with your call number and your PIN on a free seating phone. Once you are logged in, your personal call lists, phone book and all your other personal settings and Hotkeys are available to you immediately. If Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 52 You are now logged in and can use the free seating phone with your personal settings. The LED on the function key is switched on (Mitel 6910 SIP only). Note: The default PIN setting ‘0000’ is not accepted (for more information about the PIN, see the chapter "Changing the PIN", page 77).

  • Page 53: Overview Of Available Functions

    Alarm cancellation delay: Your system administrator can set a delay (1- 60 seconds, depending on the Mitel system phone). During this delay the user can enter another call number in order not to trigger a call on the hotline destination number.
  • Page 54 Incoming calls are forwarded to another destination (CFNR) to VM on/off (voice mail). Call forwarding menu Direct access to the system menu Forwarding (see the chapter "Call forwarding", page 61). Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 55 (see the chapter "Overview of available functions", page 53). Free seating: Log in/log Log into/out of a free seating phone (see the chapter "Free seating", page 51). Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 56 Directory Lookup system menu. Contacts in the system phone book are integrated in the MiVoice Office 400 communication system (see the chapter "Phone book management", page 80). Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 57 XML services (weather report, stock exchange, and so on), which you can use on your SIP phone. Red- key:Trigger Set up conference Set up a conference with two call parties. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...

  • Page 58: Organizing Absences From The Desk

    Organizing absences from the desk This section explains the different options provided by your phone when you want to leave your desk. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 59 (see the chapter "Configuring keys", page 84), or the Self Service Portal (see the chapter "MiVoice Office 400 Self Service Portal", page 8). Activate/deactivate presence profile: Press the function key for Menu. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 60 "Configuring presence profile", page 82. Note: If your Outlook calendar is not synchronized via Mitel Open Interfaces Platform (OIP) with your communication server, you have to manually enter and delete the time and date.
  • Page 61 Existing call forwarding settings at the selected destina- tion cannot be executed. Contact your system adminis- trator for more information. Available call forwarding destinations: Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...

  • Page 62: Operating Call Lists And Voice Messages

    Operating call lists and voice messages In this section, you will learn how to use call lists and voice mes- sages which are stored in the MiVoice Office 400 communication sys- tem. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 63 More information about call lists can be found in chapter "Selecting from the call list", page 28. Options in the call list: Mitel 6905 SIP: Press the function key for Menu. Scroll to Call list and press the navigation key to the right.
  • Page 64 You have the same editing options. from MiVoice Office 400 communication server software version R4.0 SP1 onwards Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...

  • Page 65: Organization Within The Team (Busy Lamp Field)

    You and your team partners want to be reachable at all times as a team and be able to communicate with one another as quickly as possible. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...

  • Page 66: Line Keys On The Key Telephone (Mitel 6910 Only)

    You hear the dialing tone. Press the busy lamp field key. You are connected with the person who is calling your team partner. Line keys on the key telephone (Mitel Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 67 If you pick up the handset without pressing a KT line key, you will be connected to the highest priority KT line. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...

  • Page 68: Using Functions With Mitel Opencount

    The phone number is dialed. Using functions with Mitel OpenCount Mitel OpenCount is a software package for call logging management in communication systems and offers a clear overview of all cost structures. The application can be integrated into your MiVoice Office 400 communication system and enables the logging, the administration, and the analysis of all call and connection data.

  • Page 69: Setting Functions By Remote Control

    Phoning If a Mitel OpenCount is integrated into your MiVoice Office 400 com- munication system, the following additional feature is also available on your phone. Activating PIN telephony The PIN telephone service is part of Mitel OpenCount. The possible appli-...
  • Page 70 The function is activated/deactivated. Note: The default PIN setting ‘0000’ is not accepted (for more information about the PIN, see the chapter "Changing the PIN", page 77). Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...

  • Page 71: Personalizing Your Phone

    Configuring keys......... . 84 Mitel 6905 SIP / Mitel 6910 SIP...

  • Page 72: Configuring The Display

    Setting the display You may find the display is too bright or too dark. Display Description Contrast level Setting the display contrast (Mitel 6905 SIP and Mitel 6910 SIP). Backlight Setting the backlight (Mitel 6910 SIP only): • The backlight is always deactivated.
  • Page 73 Country-specific ring tone settings. This menu is set by your system administrator. Setting the ring: Press the Option key. Scroll to Preferences and press the navigation key to the right. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 74 • Pick up the handset to return the conversation from hands-free mode or headset to the handset at any time. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 75 DHSG headset. All setting possibilities for the headset apply only to the Mitel 6910 SIP. Notes: • To find out how to make phone calls with the headset, refer to "Using a headset (Mitel 6910 SIP)", page 26.

  • Page 76: Configuring General Phone Settings

    As system administrator or technician, you can make global settings for the time and date for all Mitel SIP phones in the MiVoice Office 400 com- munication system. If no NTP time server is entered in the communication system, then you can also make these settings over the phone.
  • Page 77 PIN. The PIN on your phone is changed using the Self Service Portal only. For more information about the Self Ser- vice Portal, refer to "MiVoice Office 400 Self Service Portal", page 8. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 78 You want to restart your phone. You have to restart your phone after the following actions: • Installing a new language package. • Updating the newly selected language. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...

  • Page 79: Protecting Yourself Against Calls

    • Call forwarding for another user • Announcement • Fast take • Remote control Your system administrator can set the MiVoice Office 400 communication system to ignoring this call waiting block. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...

  • Page 80: Phone Book Management

    The local phone book is not supported by the MiVoice Office 400 commu- nication system. This implies that contacts saved in this local phone book are available only on your Mitel SIP phone. The search function in the sys- tem phone book (quickdial and dialing by name) does not search in the local phone book.

  • Page 81: Configuring Voice Mail

    (see the chapter "MiVoice Office 400 Self Service Portal", page 8). To know more about options for editing voice messages, see the chapter "Editing options for voice messages", page 64. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...

  • Page 82: Configuring Presence Profile

    Configuring presence profile You want to manage your incoming calls taking your current presence sta- tus into account (see the chapter "Organizing absences from the desk", page 58). Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 83 Voice mail greeting: Activate the greeting you want. • Keep settings as is Your currently defined greeting is used. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...

  • Page 84: Configuring Keys

    Make the changes and confirm with the Enter softkey. Configuring keys This section explains how to assign call numbers, functions and busy lamp fields to a key. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 85 KT line to a configurable key. KT lines are possible only on function keys P1 to P8 (Mitel 6910 SIP). For more information about KT line keys, refer to "Line keys on the key telephone (Mitel 6910 only)", page 66.
  • Page 86 A key that you have configured locally on your phone cannot be displayed or overwritten over the Self Service Portal. Therefore, always configure your keys via the Self Service Portal of the MiVoice Office 400 communica- tion server. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...

  • Page 87: Product And Safety Information

    Data protection ......... . . 89 Mitel 6905 SIP / Mitel 6910 SIP...

  • Page 88: Safety Information

    • Make sure you have all the user documents required to operate your product efficiently and correctly. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 89 Note that these features can be used only in compliance with national data protection provisions. Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 90 – rejecting ......24 – take (pick up own call) ... . . 41 – with another Mitel phone ... 31 Call forwarding: –...
  • Page 91 Live Dialpad, using ....77 Local IP settings see: IP settings ..78 Handset volume see: Volume, adjusting . 73 Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 92 Microphone, muting ....25 Recording: Mitel OpenCount ....68 –...
  • Page 93 – playing ......64 Volume, adjusting ....73 Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 12.2021...
  • Page 94 © Copyright 2021 Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trade- marks of Mitel Networks Corporation. mitel.com Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.
  • Page 95 Mitel 6905 SIP / Mitel 6910 SIP Version 1.0/ – R7.0 – 09.2021...

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