Page 1 Mitel 6915 SIP Phone User Guide Version 1.0 58016875 REV00 October 2023...
Page 2 ).The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Page 3: Table Of Contents
5.3 UI overview..........................15 6 Customizing your phone..............22 6.1 Phone Options via IP Phone UI....................22 6.2 Phone Options via Mitel Web UI....................25 6.3 Phone status via IP phone UI....................28 6.4 Phone status via Mitel Web UI....................31 6.5 Language............................33...
Page 4 7 Configuring Softkeys................72 7.1 Softkey Display Behavior......................76 7.2 Line Key............................. 77 7.3 Speed Dial Key.......................... 78 7.4 Do Not Disturb (DND) Key......................82 7.5 Busy Lamp Field (BLF) Key...................... 83 7.6 BLF/List Key..........................84 7.7 XML Key.............................87 7.8 Flash Key........................... 88 7.9 Sprecode Key..........................89 7.10 Park/Pickup Keys........................
Page 5 12.15 Shared Call Appearance (SCA) Call Bridging..............179 12.16 Star Codes........................... 182 12.17 Other Features........................182 13 Mitel Wireless LAN Adapter............183 13.1 Installing and Configuring a WLAN Adapter................184 14 Troubleshooting Solutions.............186 14.1 Why is my speakerphone not working?.................186 14.2 Why can’t I get a dial tone?....................
Page 6 16.3 After warranty service......................200...
Page 7: Software License Agreement
Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer.
Page 8: What's New
New entry level phone model A new entry level IP phone called 6915 IP Phone is introduced. TLS 1.3 Support The 6915 IP phone support TLS 1.3 which encrypts data to provide a more secure communication channel between the SIP phones and the Internet.
Page 9: Welcome
Mitel and third-party peripherals and has an environmentally efficient PoE class 2 rating. The Mitel 6915 SIP IP phone is one of the most advanced desktop IP phones available on the market today and is ideal for enterprise executives, managers, and employees.
Page 10: Phone Features
Welcome • Mitel 6800/6900 SIP IP Phones Administrator Guide– Describes how to set up the Mitel SIP IP phones on the network and contains advanced configuration instructions. The Administrator Guide is intended for the System Administrator and can be downloaded from Mitel Document Center.
Page 11: Installation And Setup
Adjust the viewing angle The stand for your Mitel 6915 SIP IP phone supports two viewing angles (30° and 60°). Adjust the stand to suit your viewing preference. For instructions on how to adjust the stand, see the Mitel 6915 IP Phone...
Page 12: Phone Keys
• Dialpad keys • E.164 support Key panel The following sections describe the various Mitel 6915 SIP IP phone key functions and how they can help you make and manage your calls and caller information. Handset Goodbye Key Speaker Redial Key...
Page 13: Key Description
Programmable Keys Dialpad LCD Screen Key description The following table describes the keys on the Mitel 6915 SIP IP phone: Description Directory key - Displays a list of your contacts. For more information, see “Directory”. Call History key - Call History key displays All folder list which includes the list of your missed, outgoing, and received calls.
Page 14 Phone keys Description Volume controls - Adjusts the volume for the ringer, handset, headset, and speakerphone. Press the volume control keys while the phone is ringing to adjust the ringer volume. Pressing these keys during an active call adjusts the volume of the audio device being used (handset, headset, or speaker).
Page 15: Dialpad Keys
Dialpad keys The Mitel 6915 SIP IP phone has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. These dialpad keys can be used to dial a phone number to make a call (see “Making Calls”...
Page 16 Phone keys Dialpad Key Description 2 ABC Dials 2 When entering text, this key enters A with one press, B with two presses, and C with three presses. 3 DEF Dials 3 When entering text, this key enters D with one press, E with two presses, and F with three presses.
Page 17 Phone keys Dialpad Key Description 9 WXYZ Dials 9 When entering text, this key enters W with one press, X with two presses, Y with three presses, and Z with four presses. The * is called the star key. The # is called the pound key, number sign, or hash key, depending on one's nationality or personal preference.
Page 18: Support
E.164 numbers are formatted as [+] [country code] [subscriber number including area code], and can have a maximum of 15 digits. Users can dial E.164 numbers from 6915 IP phones. The support for inserting the '+' symbol is provided to users in the following ways: •...
Page 19: Getting Started
• UI overview The Mitel 6915 SIP IP phone must be set up and be configured by the System Administrator prior to its first use. Plugging in and starting the phone The 6915 automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone.
Page 20 Getting started Note: New updates to your phone can be automatically scheduled from the server. This is set up on the phone system by your System Administrator and should be scheduled during non-business hours or slow call periods. Warning: Do not unplug or remove power to the phone while it is checking or installing firmware and configuration information.
Page 21: Voice Services
Registrar. For more information about registering your phone, contact your System Administrator. Voice Services The Mitel 6915 SIP phone can be configured to provide remote workers access to the same rich communications capabilities as in-office workers using Voice Services. Note: Voice Services should be configured by your System Administrator or under his/her direction.
Page 22 Getting started When the phone has successfully booted up and connected to the network, the phone displays the Home screen. The Home screen shows the date and time along with your number. It is the default screen displayed when the phone is in an idle state. Note: Your System Administrator should have configured your number and any other administrative features required.
Page 23 Getting started Icon Description Voicemail- The voicemail icon displays on the Home screen only if you have new messages waiting. The number in the red circle indicates how many new messages you have (from 1 to 9; if the total number of pending messages is greater than 9, an exclamation mark "!"...
Page 24 Softkeys”. Contact your System Administrator for details on what features are available to be programmed through the Mitel call server. The state-sensitive softkeys change depending on the state of the phone and are used to perform different functions when the phone is in an idle, connected, outgoing, or busy state.
Page 25 The More softkey is also displayed if you have any configured bottom softkeys. For example, in the previous figure, the 6915 has three softkeys configured that are viewable on the next softkey page. Pressing the More softkey toggles between the first and additional pages to display all the rest of the configured softkeys (as per the figure below).
Page 26 Getting started Icon Description Indicates the line is ringing due to an incoming call. Indicates the line is busy or connected. Indicates the call on the focused line is on hold. Screen Saver The following icons are displayed on the screen saver if enabled: Icon Description Call Forward Always- The Call Forward Always...
Page 27 Icon Description The Time and Date are displayed on the screen saver. Note: If both Call Forward Always and DND are enabled, then the DND icon is displayed on the screen saver. UI navigation UI navigation is performed using the navigation keys located to the right of the softkeys. There are four directional keys (up, down, left, and right) on the navigation cluster that can be used to navigate through the various applications and settings menus.
Page 28: Customizing Your Phone
Using the Options key on the IP phone. • Using the Mitel Web UI in an Internet browser window from your PC. Phone Options via IP Phone UI You can customize your phone and view your phone status by pressing the (Options) key, opening the Settings menu.
Page 29 Customizing your phone Icon Option Settings Time Zone Set Date and Time Directory Settings (available only if external directory sources are configured by your Administrator) External Sources (available only if external directory sources are configured by your Administrator) Call Forward Lock Password Phone Lock...
Page 30 Customizing your phone Icon Option Ring Tones Tone Set Display Dialing Live Dialpad Speed Dial Edit Restart Note: Advanced options are Administrator-level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator. Using the IP Phone UI Press the (Settings) key on the phone to enter the Settings menu.
Page 31: Phone Options Via Mitel Web Ui
Phone Options via Mitel Web UI In addition to the IP phone UI options, you can customize options on the IP phone using the Mitel Web UI. In order to access your phone using the Mitel Web UI, you need to know your phone’s IP address.
Page 32 For a user, the default username is “user” and the password field is left blank. You can logout of the Mitel Web UI at any time by clicking Log Off. The following categories display in the side menu of the Mitel Web UI: Status, Operation, and Basic Settings.
Page 33 Customizing your phone Category Description Operation User Password - Allows you to change the user password. Phone Lock - Allows you to assign an emergency dial plan to the phone, lock the phone to prevent any changes to the phone and to prevent use of the phone, as well as reset the user password.
Page 34: Phone Status Via Ip Phone Ui
Language Settings Account Configuration- Allows you to configure DND and Call Forward by account. You can have multiple accounts on the 6915. Custom Ringtones - Allows you to upload up to 8 custom WAV file ringtones on the phone that can be used as your incoming ring tone.
Page 35 Customizing your phone • Storage: Storage information of directory list, callers list and redial list. • Error Messages: Displays error messages for the phone. If there are no error messages, a No Error Messages text is displayed. Note: Press the Copyright softkey to view copyright information. •...
Page 36 If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Mitel Web UI. Use the following procedure to find your phone’s IP address.
Page 37: Phone Status Via Mitel Web Ui
This Status window displays the status of your phone, which includes the following information: • Network Status • Hardware Information • Firmware Information • SIP Status SIP Account Status The IP phones show the SIP registration status on the IP phone’s Status screen in the Mitel Web UI. Version 1.0 User Guide...
Page 38 Customizing your phone The following table describes the status conditions that can display for the account. Status Condition Description Registered Displays this status on accounts that HAVE been registered with the SIP proxy server. Example: Line > SIP Account > Status > Backup Registrar Used? 1 >...
Page 39: Language
Language The SIP IP phones support several different languages. You can have the IP phone UI and the Mitel Web UI display in a specific language as required. When you set the language to use, all on-screen text (in idle/ call screens, static setting menus, and applications) displays in the selected language.
Page 40 IP phone by your System Administrator. English is the default language and cannot be changed or removed. Click Save Settings. The change is dynamic. The Mitel Web UI will display all screens in the language you selected.
Page 41 Customizing your phone Input Language The 6915 supports text and character inputs in various languages (English, German, French, Spanish, Italian, Portuguese, Russian, Nordic, and Greek). Inputting textual or character information into the IP phone UI can be done using the dialpad on the phone. You can configure the Input Language feature using the Mitel Web UI or the IP phone UI.
Page 42 Customizing your phone French Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÀÂÇÁÅÆ abc2àâçáåæ DEF3ÉÈÊË def3éèêë GHI4ÎÏ ghi4îï JKL5 jkl5 MNO6ÑÓÒÔÖ mno6ñóòôö PQRS7 pqrs7 TUV8 tuv8úùûü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Spanish Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! Version 1.0 User Guide...
Page 43 Customizing your phone Uppercase Characters Lowercase Characters ABC2ÁÀÇ abc2áàç DEF3ÉÈ def3éè GHI4ÏÍ ghi4ïí JKL5 jkl5 MNO6ÑÓÒ mno6ñóò PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ German Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÄÀ abc2äà DEF3É def3é Version 1.0 User Guide...
Page 44 Customizing your phone Uppercase Characters Lowercase Characters GHI4 ghi4 JKL5 jkl5 MNO6Ö mno6ö PQRS7ß pqrs7ß TUV8Ü tuv8ü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Italian Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÀCÇ abc2àcç DEF3ÉÈË def3éèë GHI4 ghi4 JKL5 jkl5 Version 1.0 User Guide...
Page 45 Customizing your phone Uppercase Characters Lowercase Characters MNO6ÓÒ mno6óò PQRS7 pqrs7 TUV8Ù tuv8ù WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Portuguese Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÁÀÂÃÇ abc2áàâãç DEF3ÉÊ def3éê GHI4Í ghi4í JKL5 jkl5 MNO6ÓÔÕ mno6óôõ PQRS7 pqrs7 Version 1.0 User Guide...
Page 46 Customizing your phone Uppercase Characters Lowercase Characters TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Russian Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! АБВГ2ABC aбвг2abc ДЕЁЖЭ3DEF Дeëжз3def ИЙКЛ4GHI ийкл4ghi МНОП5JKL мноп5jkl РСТУ6MNO рсту6mno ФХЦЧ7PQRS7 фхЧч7pqrs ШЩЪЫ8TUV шщъы8tuv ЬЗЮЯ9WXYZ ьзюя9wxyz Version 1.0 User Guide...
Page 47 Customizing your phone Uppercase Characters Lowercase Characters * <SPACE> * <SPACE> #/\@ #/\@ Nordic Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÅÄÆÀ abc2åäæà DEF3É def3é GHI4 ghi4 JKL5 jkl5 MNO6ÖØ mno6öø PQRS7ß pqrs7ß TUV8Ü tuv8ü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Greek...
Page 48 Customizing your phone Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ΑΒΓ abc2αβγ DEF3ΔΕΖ def3δεζ GHI4ΗΘΙ ghi4ηθι JKL5ΚΛΜ jkl5κλμ MNO6ΝΞΟ mno6νξο PQRS7ΠΡΣ pqrs7πρςσ TUV8ΤΥΦ tuv8τυφ WXYZ9ΧΨΩ wxyz9χψω * <SPACE> * <SPACE> #/\\@ #/\\@ Specifying the Input Language Using the IP Phone UI You can configure the language you use for input on the phone by setting the Input Languageoption.
Page 49 Available input languages are dependent on the configuration enabled by your System Administrator. Press the Save softkey to save your changes.The change is dynamic. The phone and the Mitel Web UI allow you to enter text and characters in the language you selected.
Page 50: Time And Date
Customizing your phone Select a language from the Input Language field. Setting this field allows you to specify the language to use when entering text and characters in the Mitel Web UI and IP phone UI. Valid values are: •...
Page 51 Customizing your phone Settings Configuring the Time Format, Daylight Savings, and Date Format Using the IP Phone UI Press on the phone to enter the Options List. Navigate to the Time and Date > Settingsoption and press the select button or Select softkey. With Time Format highlighted press the right navigation key to move to selection column.
Page 52 Customizing your phone Use the up and down navigation keys to scroll through and choose the desired date format. Valid values are: • WWW MMM DD (default) • DD-MMM-YY • YYYY-MM-DD • DD/MM/YYYY • DD/MM/YY • DD-MM-YY • MM/DD/YY • MMM DD •...
Page 53 Customizing your phone Use the up and down navigation keys to scroll through and highlight the desired region. Valid values are: • America • Asia • Atlantic • Australia • Europe • Pacific • Others With the desired region highlighted, move to selection column. Use the up and down navigation keys to scroll through and choose the time zone that applies to your area.
Page 54 AM/PM softkey to toggle between AM and PM. Press the Save softkey to save your changes. Configuring Time and Date Settings Using the Mitel Web UI Click on Basic Settings > Preferences > Time and Date Setting. In the Time Format field, select the time format you want to use on your phone. Valid values are: •...
Page 55 Customizing your phone Note: The time format you configure is applicable to the phone’s Home screen as well as the Received Callers and Outgoing Redial Lists. In the Date Format field, select the date format you want to use on your phone. Valid values are: •...
Page 56: Directory
Customizing your phone Directory You can configure directory entries to display using the contact’s first name and then last name or vice versa. Moreover, the option to sort contacts using either their first name or last name is available through the Directory >...
Page 57 Customizing your phone External Sources Note: Menu available only if external Directory sources have been configured by your Administrator. Enabling/Disabling Directories and Renaming Labels Using the IP Phone UI Press on the phone to enter the Options List. Navigate to the Directory > External Sources option and press the select button or Select softkey. Use the up and down navigation keys to navigate through the list of Directory sources and press the select button to enable or disable each one as per your preference.
Page 58: Lock
This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings and helps keep your system secure. You can change your user password using the IP phone UI or the Mitel Web UI. CONFIGURING A USER PASSWORD If unsupported characters are present in the user password or if the password length exceeds 15 characters in the configuration file then the phone uses the default password.
Page 59 You can lock your phone to prevent the phone from being used or configured. You can lock the phone using the IP phone UI, Mitel Web UI or by configuring a Lock softkey on your phone. For more information about configuring a Lock/Unlock key on your phone, see “Phone Lock...
Page 60 Customizing your phone Configuring Lock Settings Using the Mitel Web UI Setting a User Password Click on Operation > User Password. In the Current Password field, enter the current user password. Note: By default, the user name is user (all lowercase) and the password field is left blank.
Page 61: Diagnostics
Customizing your phone Click on Operation > Phone Lock. In the Reset User Password field, click Reset.The following screen displays. In the Current Password field, leave this blank. In the New Password field, enter a new password. In the Password Confirm field, re-enter your new user password. Click Save Settings.
Page 62: Audio
Audio Mode The 6915 allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The Audio Mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.
Page 63 Note: On 6915 IP Phone by default the Audio mode is set to Speaker. When the Headset is connected to the phone, user must change the Audio mode to Headset or Speaker/Headset or Headset/Speaker. If a headset is not connected and the user presses the speaker/headset key, the phone goes to speaker mode regardless of the audio mode.
Page 64 Customizing your phone Use the up and down navigation keys to scroll through and highlight the desired audio mode. Valid values are: • Speaker (default) • Headset • Speaker/Headset • Headset/Speaker Press the Save softkey to save your changes. Headset The Headset option allows you to: •...
Page 65 Customizing your phone With DHSG highlighted press the right navigation key to move to selection column. Use the up and down navigation keys to scroll through and choose whether or not to enable DHSG. Valid values are: • DHSG is OFF (default) •...
Page 66 Customizing your phone Note: Individual contact ring tones are also supported on the 6915. Individual contact ring tones can be used during incoming calls to help users identify the party calling. For more information on individual contact ring tones, see “Local Directory...
Page 67 Customizing your phone Configuration Method Valid Values Default Value Mitel Web UI Global: Global Setting: Velocity Tone 1 Skyline Rise Daybreak After Hours Open Road Pronto Voyage Bloom Move Tone 1 to 15 Silent Custom Ring Tone 1 to 8 (if available) Version 1.0...
Page 68 Customizing your phone Configuration Method Valid Values Default Value Lines 1 to 24 Per-Line Setting: Per-Line Setting: Global Global Velocity Skyline Rise Daybreak After Hours Open Road Pronto Voyage Bloom Move Tone 1 to 15 Silent Custom Ring Tone 1 to 8 (if available) In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone.
Page 69 • Ring cadence pattern You configure global ring tones and tone sets using the IP phone UI and Mitel Web UI. Installing a custom ring tone can be performed using the Mitel Web UI only. Configuring Ring Tones Using the IP Phone UI...
Page 70 Press the Save softkey to save your changes.The tone set you select is immediately applied to the IP phone. Configuring Ring Tones and Tone Sets Using the Mitel Web UI Click on Basic Settings > Preferences > Ring Tones. For global configuration Version 1.0...
Page 71 In the Ring Tone section, select a line for which you want to set ring tone. Select a value from the Line N field. Note: See the "Ring Tones" for valid values. Click Save Settings. Installing Custom Ring Tones Using the Mitel Web UI Version 1.0 User Guide...
Page 72: Display
Customizing your phone Click on Basic Settings > Custom Ringtones. Press the Browse...button corresponding to the desired ringtone position (e.g. 1). Navigate to the folder containing the WAV file you want to upload, select the file using your left mouse button, and press the Open button.The filename should now be displayed to the right of the respective Browse...
Page 73 The Home Screen Mode option on the IP phone allows you to select how your home screen is displayed. The 6915 IP phone contains two home screen layout options. The default primary home screen mode provides users with a larger date and time and displays the screen name (if configured) beside the line number in the top status bar.
Page 74: Dialing
The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the 6915 IP phone automatically dials out and turns on handsfree mode as soon as a dialpad key or softkey is pressed.
Page 75: Restart
Customizing your phone Note: The availability of this feature is dependent on your phone system or service provider. You can enable/disable the live dialpad using the IP phone UI only. Enabling/Disabling Live Dialpad Using the IP Phone UI Press on the phone to enter the Options List. Navigate to the Dialing >...
Page 76: Emergency Dial Plan
You can set the emergency dial plan using the Mitel Web UI only. Version 1.0...
Page 77 A police and/or fire emergency number in Asia, Europe, Middle East, and South America. Defining an Emergency Dial Plan Using the Mitel Web UI Click on Operation > Phone Lock. In the Emergency Dial Plan field, enter the 3-digit number used in your local area to contact emergency services.
Page 78: Configuring Softkeys
• Empty Key • None Key • State-Based Softkeys The 6915 SIP IP phone has 6 multi-functional left softkeys and 4 multi-functional bottom softkeys: • 6 left softkeys: programmable non-state-based softkeys (up to 10 programmable functions) Version 1.0 User Guide...
Page 79 4 bottom softkeys: programmable state-based softkeys (up to 9 programmable functions) You can use the Mitel Web UI to configure key functions. The following table lists the functions you can set on the softkeys and provides a description for each function.
Page 80 Configuring Softkeys Key Function Description Sprecode Indicates the key is configured to automatically activate specific services offered by the server. For example, if the sprecode value of *82 is configured, then by pressing the Sprecode key, *82 automatically activates a service provided by the call manager. Park Indicates the key is configured to park incoming calls when pressed.
Page 81 Configuring Softkeys Key Function Description Directory Indicates the key is configured to access the Directory. Filter Indicates the key is configured for activating/ deactivating Executive Call Filtering. Received Callers List Indicates the key is configured to access the Received Callers List. Outgoing Redial Indicates the key is configured to access the Outgoing Redial List.
Page 82: Softkey Display Behavior
Softkey Display Behavior On the 6915 IP phone, you can configure up to 10 (left) and 9 (bottom) functions on the softkeys. If you have no softkeys configured on the IP phone, and you assign softkey functions to higher number keys in the Mitel Web UI, the key functions automatically appear in the first available position on the LCD display.
Page 83: Line Key
Line functionality can only be programmed on the left softkeys. The Line 1 and Line 2 softkeys are autoconfigured in the 6915 SIP Phone due to the absence of Line 1 and Line 2 hardkeys. By default, the line values for top softkey 1 and top softkey 2 are set to Line 1 and Line 2 in the WebUI.
Page 84: Speed Dial Key
The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing. You can program the keys on the 6915 to speed dial outside numbers, dial directly to another person’s line or extension, or quickly access features such as Caller ID (*69) and voicemail.
Page 85 Configuring Softkeys Note: When creating a Speed Dial key from the IP phone UI, you must select a softkey or dialpad key that has no preassigned function (key must be set to None or Empty). If there are no empty softkeys on the home screen, you can press and hold the More softkey to configure the next available softkey with speeddial functionality.
Page 86 Configuring Softkeys the phone uses Line 1 for the Speed Dial key. If you want to use a different line, press the left and right navigation keys to select another line. Press the Save softkey to save the speed dial information to the key you selected. Creating a Speed Dial Key Using the Speed Dial Edit Option (applicable to softkeys and dialpad keys) Press...
Page 87 Press the Save softkey to save the speed dial information to the key you selected. Creating a Speed Dial Softkey Using the Mitel Web UI Click on Operation > Softkeys and XML. Select from Key 1 through Key 20 on the Top keys or Select from Key 1 through Key 18 on the Bottom keys.
Page 88: Do Not Disturb (Dnd) Key
For more information about DND and DND modes, see “DND Configuration”. Configuring a DND KeyUsing the Mitel Web UI Click on Operation > Softkeys and XML. Select from Key 1 through Key 20 on the Top keys. or Select from Key 1 through Key 18 on the Bottom keys.
Page 89: Busy Lamp Field (Blf) Key
Configuring Softkeys Click Save Settings. Busy Lamp Field (BLF) Key Note: BLF functionality can only be programmed on the left softkeys but BLF indicators can be viewed through the Directory, Received Callers, and Outgoing Redial Lists. BLF feature availability is dependent on your call manager. Contact your System Administrator for more information.
Page 90: Blf/List Key
Slow Flashing Red Unknown Not monitored Configuring a BLF Key Using the Mitel Web UI Click on Operation > Softkeys and XML. Select from Key 1 through Key 20 on the Top keys. In the Type field, select BLF to apply to the key.
Page 91 Configuring Softkeys Note: BLF/List functionality can only be programmed on the left softkeys but BLF/List indicators can be viewed through the Directory, Received Callers, and Outgoing Redial Lists. The BLF/List feature on the IP phones is specifically designed to support the BroadSoft BroadWorks Release 13 Busy Lamp Field feature.
Page 92 Services. The BLF List URIis the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, sip:9@192.168.104.13. The value of the BLF List URI parameter must match the list name configured. Otherwise, no values display on the 6915 screen and the feature is disabled.
Page 93: Xml Key
The XML services must be set up by your System Administrator before you can use the key. On the 6915 IP phone, you can access the XML applications from the IP phone UI via an XML softkey. Using the Mitel Web UI, you can configure a key to access XML applications. Under Operations > Softkeys and XML you can assign a key the type XML.
Page 94: Flash Key
Flash Key You can set a key to generate a flash event when it is pressed on the 6915. You do this by setting the key to Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).
Page 95: Sprecode Key
Contact your System Administrator for information about available services. Configuring a Sprecode Key Using the Mitel Web UI Click on Operation > Softkeys and XML. Select from Key 1 through Key 20 on the Top keys.
Page 96: Park/Pickup Keys
Configuring Softkeys 7.10 Park/Pickup Keys The 6915 SIP IP phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The park/pickup feature performs as follows: • When a call comes in and you pickup the handset, you can press the applicable Park key to park the call.
Page 97: Last Call Return Key
7.11 Last Call Return Key Using the Mitel Web UI, you can configure the Last Call Return function on a key. If you configure Last Call Return on a key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for Last Call Return and the phone dials the last call you received.
Page 98: Call Forward Key
7.12 Call Forward Key Using the Mitel Web UI, you can configure the Call Forward function on a softkey. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both.
Page 99 BLF/Xfer and Speed Dial: When the focused line and the monitored extension are idle, pressing the BLF/Xfer key causes the phone to go offhook and dial the number of the extension. Configuring a BLF/Xfer Key Using the Mitel Web UI Click on Operation > Softkeys and XML.
Page 100: Speed Dial/Xfer
Speed Dial/Xfer and Call Forward: When the phone is in the ringing state, pressing the Speed Dial/Xfer key forwards the call to the predefined extension. Configuring a Speed Dial/Xfer Key Using the Mitel Web UI Click on Operation > Softkeys and XML.
Page 101: Speed Dial/Conf
7.15 Speed Dial/Conf The 6915 allows you to configure a softkey to be used as a speed dial conference key (Speed Dial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a pre-defined number while remaining in the call.
Page 102: Speed Dial/Mwi
When you press the configured key, the phone will send an INVITE to the configured call URI whereby you will be able to listen to the new messages. The Speed Dial/MWI key can be configured through the Mitel Web UI.
Page 103: Directory Key
Click Save Settings. 7.17 Directory Key By default, the 6915 has a dedicated Directory key. However, using the Mitel Web UI, you can assign the Directory key to any key on the left or bottom softkeys on the phone. The Directory feature allows you to view Directory entries from multiple sources and store frequently used names and numbers on the phone.
Page 104: Received Callers List Key
System Administrator for more information regarding your specific Received Callers List. By default, the 6915 has a dedicated Received Callers List key. However, using the Mitel Web UI, you can assign the Received Callers List key to any key on the left or bottom keys on the phone.
Page 105: Outgoing Redial Key
Click Save Settings. 7.19 Outgoing Redial Key By default, the 6915 has a dedicated Outgoing Redial key. However, using the Mitel Web UI, you can assign the Outgoing Redial key to any key on the left or bottom keys on the phone.
Page 106: Conference Key
In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. Click Save Settings. 7.20 Conference Key Using the Mitel Web UI, you can assign the Conference key to any key on the left or bottom keys on the phone. Configuring a Conference Key Using the Mitel Web UI Version 1.0...
Page 107: Transfer Key
In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. Click Save Settings. 7.21 Transfer Key Using the Mitel Web UI, you can assign the Transfer key to any key on the left or bottom keys on the phone. Configuring a Transfer Key Using the Mitel Web UI Click on Operation >...
Page 108: Intercom Key
You can use the Intercom key to automatically connect with a remote extension for outgoing calls, and to answer an incoming intercom call. Configuring an Intercom Key Using the Mitel Web UI Click on Operation > Softkeys and XML. Select from Key 1 through Key 20 on the Top keys.
Page 109: Paging Key
Click Save Settings. Note: You can lock/unlock the phone using the new key you just configured, using the Mitel Web UI at the path Operation > Phone Lock, or using the Phone Lock option on the IP phone UI at the path Options >...
Page 110 Using the Paging Key The following procedure describes the use of the Paging key on the IP phone. The procedure assumes you have already configured the Paging key using the Mitel Web UI. Note: The recipient of a paging call can set a global DND to ignore any incoming pages.
Page 111: Discreet Ringing Key
Configuring Softkeys 7.25 Discreet Ringing Key You can configure a Discreet Ringing key on the phone that when pressed allows you to toggle on/off the Discreet Ringing feature. When the Discreet Ringing feature is enabled, if a call is incoming, the phone will play the configured ring tone once only.
Page 112: Empty Key
Configuring Softkeys Configuring a Call History Key Using the Mitel Web UI Click on Operation > Softkeys and XML. Select from Key 1 through Key 20 on the Top keys. Select from Key 1 through Key 18 on the Bottom keys.
Page 113: None Key
Click Save Settings.The key function is deleted from the IP phone memory. 7.29 State-Based Softkeys On the 6915 bottom softkeys, you can configure a specific state to display when a softkey is being used. The following table describes the states available to configure for the softkeys.
Page 114 Configuring Softkeys Softkey Type Default States None All states disabled. Speed Dial Idle, Connected, Incoming, Outgoing, Busy Idle, Connected, Incoming, Outgoing, Busy Idle, Connected, Incoming, Outgoing, Busy Flash All states disabled. Sprecode Connected Park Connected Pickup Idle, Outgoing Last Call Return Idle, Connected, Incoming, Outgoing, Busy Call Forward Idle, Connected, Incoming, Outgoing, Busy...
Page 115 Idle, Connected, Incoming, Outgoing, Busy Call History Idle, Connected, Incoming, Outgoing, Busy Empty Idle, Connected, Incoming, Outgoing, Busy In the Mitel Web UI, the operational states for each softkey display as enabled. To disable a state, simply uncheck the box for the respective state.
Page 116: Making Calls
Using Intercom Functionality • Outgoing Redial List • Mute This section describes ways to make calls on your 6915 phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • Lifting the handset •...
Page 117: Using Handsfree Speakerphone
Note: When handsfree is on, the speaker light turns on. Using a Headset The 6915 accepts analog and DHSG/EHS headsets through the modular RJ22/RJ45 port on the back of the phone or USB headsets through the USB port. Version 1.0...
Page 118 DHSG headset will take precedence over the USB headset. Volume Controls for the Headset Microphone On the 6915, there are three options for the headset microphone volume: Low, Medium, and High. For information about configuring the headset microphone volume, see “Headset”.
Page 119: Using Intercom Functionality
When you hang up, the remote phone also hangs You can set specific incoming Intercom call features on the 6915 IP phone using the Mitel Web UI. The following table describes these features.
Page 120: Outgoing Redial List
Making Calls Incoming Intercom Features in Mitel Web UI Description Microphone Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the originating caller. Auto Answer Allows you to enable or disable the IP phone to automatically answer an Intercom call.
Page 121 Local Directory. You can also dial out directly using a displayed entry in the Outgoing Redial List. On the 6915, you access the Redial List by the key. The following table identifies and describes the various icons displayed in the Outgoing Redial List.
Page 122 Making Calls Note: When the Outgoing Redial List is full, the oldest call records are deleted to accommodate the information of new called parties. If the telephone number of an incoming or outgoing call matches a number that you have programmed with a name in a softkey or the Directory, the Outgoing Redial List display the same name and number.
Page 123 Making Calls Note: The detailed view screen contains the picture ID of the called party (if available), the date and time of the outgoing call, the line on which the call was placed, call duration (if the call was answered), any applicable call feature indicators, and the caller ID details.
Page 124 Making Calls Press the Delete softkey. Press the Delete key to erase all items. Deleting an Entry In the Outgoing Redial List Press once to access the Outgoing Redial List. With Outgoing highlighted press the right navigation key to move to entry column. Use the up and down navigation keys to scroll through the entries in the Outgoing Redial List.
Page 125: Mute
Note: If the contact’s name already exists in the Directory but the number is different, press the Replace softkey to replace the contact’s old number with the new number or press the Merge softkey to add the new number as an additional number while keeping the old number intact. Mute You can use the key to mute the handset, headset, or speakerphone.
Page 126: Receiving Calls
Receiving Calls This chapter contains the following sections: • Answering an Incoming Call • Deflecting an Incoming Call • Sending an Incoming Call to Voicemail When a call is ringing at your extension, the inbound callers name, extension, picture ID (if applicable), and incoming call icon display on the screen.
Page 127: Deflecting An Incoming Call
Receiving Calls If the phone is already connected to a call, pressing the Line softkey or Answer softkey for the new incoming call automatically places the connected call on hold and answers the new call. Note: If the Goodbye Key Cancels Incoming Call feature is disabled, you can also use the answer button on your headset (if available) to answer the secondary incoming call.
Page 128: Sending An Incoming Call To Voicemail
Note: Live dialpad is disabled when entering destination numbers using the call deflection feature. When the "No Answer" Call Forward mode is configured and enabled on the phone, incoming calls will not be forwarded to the defined "No Answer" number if you are in the process of deflecting the incoming call.
Page 129: Handling Calls
Handling Calls This chapter contains the following sections: • Placing a Call on Hold • Transferring Calls • Conferencing Calls • Ending Calls When you are connected to a call, you can use the softkeys or hard keys on the phone to place a call on hold, transfer a call, or create a conference call.
Page 130: Transferring Calls
Drop softkey to disconnect the call. If an attempt to retrieve a held call fails, the 6915 displays a "Server Error" message and error reason code on screen (e.g. "Server Error: 408" for a Request Timeout or "Server Error: 503" for a Service Unavailable).
Page 131 Handling Calls Direct Transfer The 6915 IP phone provides a convenient direct method of transferring an existing call to another existing call. If you have the transfer recipient on hold on another line, you can simply navigate to the recipient and press the softkey(if configured) or Xfer softkey and the direct transfer will be performed.
Page 132 Handling Calls Complete either a blind or consultative transfer: To complete a blind transfer, press the Xfer softkey or softkey(if configured) again before the receiving end answers. To complete a consultative transfer, press Dial and remain on the line to speak with the Party 2, before pressing the Xfer softkey or softkey(if configured), key, or hanging up the handset to...
Page 133 Handling Calls Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer. Press the Xfer or softkey(if configured). Press the key and highlight a directory entry (or the desired number if the entry contains more than one number).
Page 134: Conferencing Calls
The figure below illustrates the Call Transferred screen on the 6915 phone. 10.3 Conferencing Calls In the 6915 IP phone, you can create conference calls using the Conf softkey offered on screen when in a connected call. Local Conferencing The 6915 phone supports up to three parties (including yourself) in a conference call.
Page 135 Handling Calls Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to the conference. Press the Conf softkey. Enter the phone number of Party 3. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the conference.
Page 136 Handling Calls Press the Conf softkey again to add Party 3 to the conference. Party 2 and Party 3 will connect with you to form a conference call. To drop a party from the conference, use the up and down navigation keys to highlight the desired party and press the Drop key.
Page 137: Ending Calls
Ending a Conference and Transferring Remaining Parties The 6915 allows a host to easily leave a three-way conference call without disrupting the connection of the other two remaining parties. If you are the host of a conference call and want to leave the conference, simply press the Leave softkey on the phone.
Page 138: Managing Calls
• Voicemail • DND and Call Forward The 6915 has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: • Directory •...
Page 139 Managing Calls Note: As stated above, the 6915 IP phone supports enhanced Directory functionality. Your Local Directory will always be available, while the availability of all other Directory sources is dependent on what has been configured by your Administrator. Directory for information on how to configure various Directory options.
Page 140 Managing Calls From the number selection column, press the right navigation key to display the contact’s details screen. You can use the up and down navigation keys to scroll through the list of numbers or press the right navigation key to move to the address column and scroll through the contact’s addresses using the up and down navigation keys.
Page 141 Managing Calls From the entry column, press the navigation key to display the contact’s details screen. You can use the up and down navigation keys to scroll through the list of numbers or press the right navigation key to move to the address column and scroll through the contact’s addresses using the up and down navigation keys.
Page 142 Managing Calls Directory sources are configured and enabled and the search finds multiple matches, the entry will be displayed in the All folder. When matches are found, navigate to the contact entry and perform your desired action. Note: If there is only one match, the contact will be displayed in the respective directory folder. Press the Reset softkey at any time clear the search field.
Page 143 Managing Calls Use the navigation keys to highlight the contact you want to call. (Optional) If the contact has multiple phone numbers defined, press the key to navigate to the numbers selection column (if no external Directory sources are configured/enabled) or Details page and use the keys to select the desired phone number.
Page 144 Managing Calls You can also assign an individual contact ring tone to contacts in your Local Directory. Individual contact ring tones can be used during incoming calls to help you identify the party calling. You can select contact- specific ring tones (from the phone’s 15 preloaded as well as the 8 custom ring tones) for respective contacts in your Local Directory, which will be played back when a call from the respective contact is incoming.
Page 145 Managing Calls Under the Identity tab, use the up and down navigation keys to navigate to the desired fields and using the dialpad keys input the first name, last name, job title, and organization of the respective contact. (Optional) Navigate to the Ring Tone xfield and press the left and right navigation keys to select the desired ring tone for the respective contact.
Page 146 Managing Calls Press the up navigation key to navigate to the Work Address tab, and press the right navigation key to switch to the Home Address tab. Under the Home Addresstab, use the up and down navigation keys to navigate to the desired fields and using the dialpad keys input the home address information of the respective contact.
Page 147 Managing Calls Press the Edit softkey (if no external Directory sources are configured/enabled) or navigate to the contact’s Details page and press the Edit softkey. Use the navigation keys to navigate through the various tabs and fields and edit any desired information using the dialpad keys.
Page 148 Managing Calls Press the Delete softkey. A “Delete all entries in Local” message will appear on screen. Press the Delete softkey again to delete all contacts from your Local Directory. Note: Press the Cancel softkey to cancel the delete process. Deleting Individual Entries from the Directory (External Directory Sources Configured/Enabled) Press the softkey.
Page 149 Press the Cancel softkey to cancel the delete process. Downloading the Local Directory to Your PC You can download the Local Directory to your PC via the Mitel Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format.
Page 150 Managing Calls Click on Operation > Directory. In the Directory field, click on Save As...A download window displays. Click OK. Enter the location on your computer where you want to download the Directory and click Save. The directorylist.csv file downloads to your computer. Use a spreadsheet application to open and view the directorylist.csv file.
Page 151 Managing Calls • Two CSV-based directories. Note: CSV-based directories, directory 1 and directory 2 can now support 2000 contacts in each directory. • Lightweight Directory Access Protocol (LDAP) Directory. • Microsoft Exchange contacts (Exchange 2007 SP1 or greater interface supported). •...
Page 152: Received Callers List
System Administrator for more information regarding your specific Received Callers List. The Received Callers List is a stored log of your incoming calls. The 6915 telephone stores information on up to 200 incoming calls in the Received Callers List. Your telephone logs the name/number of the caller, when they last called, and if the call was answered or missed.
Page 153 Indicates an incoming call that was not answered. Call Feature Indicators (in detailed view only) Indicates the call was secured using TLS/SRTP encryption. Indicates the call was using Mitel Hi-Q ™ audio. Indicates active VoIP recording was enabled and the call was recorded.
Page 154 Managing Calls Accessing and Using the Received Callers List Press the key. With Received highlighted press the right navigation key to move to entry column. Use the up and down navigation keys to scroll through the entries in the Received Callers List. Press right navigation key to see more detailed information about the Received Callers List entry.
Page 155 Managing Calls Press the Edit softkey. Using the dialpad keys, edit the name and/or number. Note: To move the cursor one digit/character to the right, press the right navigation key. To erase one digit/character to the left of the cursor, press the Backspace softkey. To dial the new number, press the select button, press , lift the handset, or press any of the line keys.
Page 156 Managing Calls Press the key. With Received highlighted press the right navigation key to move to entry column. Use the up and down navigation keys to scroll through the entries in the Received Callers List. Press the Delete softkey. Press the Delete softkey again to erase the entry. Copying Entries to the Local Directory Press the key.
Page 157 Downloading the Received Callers List to Your PC You can download the Received Callers List to your PC for viewing using the Mitel Web UI. When you download the Received Callers List, the phone stores the callerlist.csv file to your computer in comma- separated value (CSV) format.
Page 158: Voicemail
Voicemail functionality must be configured by your System Administrator. When voicemail functionality is enabled, the MWI LED on the Mitel 6915 flashes red and the (Voicemail) icon displays on the status bar indicating that voicemail messages are available. You can access your voicemail service by pressing the Voicemail key.
Page 159: Dnd And Call Forward
On the 6915, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Mitel Web UI at the path, Basic Settings > Preferences >...
Page 160 Managing Calls the path, Basic Settings > Account Configuration. Once you enable DND, the icon displays on screen for the applicable account. Note: If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to Phone.
Page 161 Managing Calls Note: If you make changes to the configuration for DND via the IP phone UI, you must refresh the Mitel Web UI screen to see the changes. Configuring a DND Key The following describes the process of configuring DND on your phone. To configure a DND key, see “Do...
Page 162 If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to Phone. Using the Mitel Web UI, if you change the DND Key Mode to Phone, all accounts synchronize to the current setting of Account 1.
Page 163 Managing Calls Note: If you selected Account or Custom mode in Step 2, you can enable/disable each account or all accounts as applicable. If you selected Phone mode, the first account allows you to change the DND status for all accounts. Number and name of accounts that display to this screen are dependent on the number and name of accounts configured on the phone.
Page 164 Call Forward on the IP phone allows incoming calls to be forwarded to another destination. On the 6915, you can set Call Forward on the phone-side for a specific account or for all accounts on the phone. You can set a Call Forward mode using the Mitel Web UI at the path, Basic Settings > Preferences >...
Page 165 Managing Calls all accounts. On the 6915, you can set all accounts to All On, All Off, or copy the configuration for the account in focus to all other accounts using a CopytoAll softkey. Note: If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to Phone.
Page 166 You can configure a specific state (All, Busy, and/or No Answer) for each account independently or all accounts. On the 6915, you can set all accounts to All On, All Off, or copy the configuration for the account in focus to all other accounts using a CopytoAll softkey.
Page 167 Managing Calls Click on Basic Settings > Account Configuration. The illustration above shows 2 accounts configured on the phone. Accounts must be set up by your System Administrator. For each account, enable the Call Forward state by placing a check mark in one or more of the following State fields: •...
Page 168 If you selected Phone mode, all accounts are set to the same Call Forward configuration (All, Busy, and/or No Answer) as Account 1 on the phone. In the Mitel Web UI, only Account 1 is enabled. All other accounts are greyed out but use the same configuration as Account 1.
Page 169 Managing Calls Enter forwarding numbers using the dialpad keys for any of the following states: • All: Forwards all incoming calls for the respective account to the specified number. • Busy: Forwards incoming calls to a specified number if DND has been enabled for that account OR if the account is currently engaged in another call.
Page 170 Managing Calls Enter forwarding numbers using the dialpad keys for any of the following states: • All: Forwards all incoming calls for the respective account to the specified number. • Busy: Forwards incoming calls to a specified number if DND has been enabled for that account OR if the account is currently engaged in another call.
Page 171 Press the configured Call Fwd softkey or press , navigate to the Call Forward option and press the select button or Select softkey.The Call Forward screen displays. Press the left and right navigation keys to change to the desired account. Note: select All Accounts if you want your changes to be made to all the accounts configured on the phone.
Page 172: Additional Features
This section describes additional features you can use on the 6915 phone. 12.1 Display DTMF Digits A feature on the 6915 phone allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the dialpad to dial, or when dialing from a softkey.
Page 173: Play Call Waiting Tone
You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. You can configure this feature using the Mitel Web UI. Configuring Call Waiting Tone Click on Basic Settings >...
Page 174: Stuttered Dial Tone
12.4 XML Beep Support Using the Mitel Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the XML Beep Support field at the path Basic Settings > Preferences > General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.
Page 175: Status Scroll Delay
12.5 Status Scroll Delay Using the Mitel Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the Status Scroll Delay (seconds) field at the path Basic Settings >...
Page 176: Switch Ui Focus To Ringing Line
12.6 Switch UI Focus to Ringing Line You can configure a feature on the 6915 that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.
Page 177: Call Hold Reminder (On Single Hold)
12.8 Call Hold Reminder (on single hold) On the 6915 IP phone, you can enable or disable a feature that will start the reminder ring splash timer as soon as you put a call on hold (even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring splash periodically for the single call on hold.
Page 178: Call Waiting Tone Period
12.10 Preferred Line and Preferred Line Timeout The 6915 has two parameters called preferred line and preferred line timeout. If you enable the preferred line parameter on your phone, after a call ends (incoming or outgoing), the display switches back to the preferred line.
Page 179 Additional Features > General. You can also set a Preferred Line Timeout parameter that specifies the number of seconds it takes for the phone to switch back to the preferred line. The following table provides the behavior of the preferred line focus feature with other features on the phone: Phone Feature Preferred Line Behavior...
Page 180 Additional Features Phone Feature Preferred Line Behavior Factory Default Factory default and recovery mode clears the preferred line and preferred line timeout parameters, and the phone operates in a non- preferred line mode. Note: you specify a value of 0 for the Preferred Line parameter, it disables the preferred line focus feature.
Page 181: Goodbye Key Cancels Incoming Calls
12.11 Goodbye Key Cancels Incoming Calls The 6915 has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called Goodbye Key Cancels Incoming Call and is configurable via the Mitel Web UI.
Page 182: Incoming Intercom Call Features
You can change the behavior of how the phone handles incoming intercom calls by enabling/disabling the following parameters using the Mitel Web UI: •...
Page 183 Additional Features Note: Your Administrator can set a time period delay before the phone automatically answers. Contact your System Administrator for more information. Microphone Mute You can mute or unmute the microphone on the IP phone for intercom calls made by the originating caller. If you want to mute the intercom call, you enable this feature.
Page 184: Group Rtp Paging
Mitel Web UI only. The 6915 in the local network listens for RTP on the pre-configured multicast address. The Phone displays the Paging message to the phone’s LCD. It uses the G711 uLaw CODEC for multicast RTP.
Page 185: Shared Call Appearance (Sca) Call Bridging
Additional Features Note: Recipient of a paging call can set a global DND to ignore any incoming pages. For incoming paging, the phone uses the Intercom configuration settings. The incoming page is dependent on the Allow Barge In parameter setting and the idling/on call state. Click Save Settings.
Page 186 Additional Features Note: Your Administrator must enable/disable the beep on the server-side. If a phone is configured for SCA bridging and it attempts to join a call, but the account on the server does not have this functionality enabled, an error message displays to the LCD on the phone. The SCA call bridging feature is disabled by default on all phones.
Page 187 Additional Features State Line LED for Local Line LED for Remote Bridge-Held Slow Flashing Green Solid Red Softkeys State Softkey Image Softkey LED for Softkey Image Softkey LED for for Local Local for Remote Remote Idle Seized Solid Red Solid Red Progressing Solid Red Solid Red...
Page 188: Star Codes
All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star code commands on the 6915 phone the same way you would on a regular telephone.
Page 189: Mitel Wireless Lan Adapter
The Wi-Fi option in the Settings menu of 6900 Series SIP phones allows you to connect the phone to a Wi-Fi network. The 6915 SIP Phone can be connected to a wireless network using the optional Wireless LAN Adapter. When connected to the Wireless LAN Adapter, the wireless connection can be configured through the phone settings.
Page 190: Installing And Configuring A Wlan Adapter
The device is set to factory default. Plug the WLAN Adapter into the Mitel 6915 IP phone using the network cable provided. Plug one end of the cable into the network jack on the adapter (POE port) and the other end into the network jack on the back of the phone.
Page 191 Select Yes to save your settings and to reboot the WLAN adapter and the phone. The phone is successfully connected to the network. The connected SSID (Mitel Secure) is listed under Saved Network.
Page 192: Troubleshooting Solutions
Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, you can obtain an additional accessory, the Mitel PoE (Power over Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the Connecting to the Network and to Power section in the Mitel 6915 Installation Guide for details.
Page 193: Why Is My Handset Not Working
System Administrator for more information. 14.7 How do I change my user password? You can change the user password from the IP phone UI or the Mitel Web UI. See “Password” “Configuring Lock Settings Using the Mitel Web UI”...
Page 194 • At a configured key on the phone. For more information about configuring a Lock/Unlock key on your phone, see “Paging Key”.
Page 195: Appendix A - Time Zone Codes
Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. Version 1.0 User Guide...
Page 196 Appendix A - Time Zone Codes Table 1: Time Zone Name/Time Zone Code Table Time Zone Name Time Zone Code AD-Andorra AE-Dubai AG-Antigua AI-Anguilla AL-Tirane AN-Curacao AR-Buenos Aires AS-Pago Pago AT-Vienna AU-Lord Howe AU-Tasmania AU-Melbourne AU-Sydney AU-Broken Hill AU-Brisbane AU-Lindeman AU-Adelaide AU-Darwin AU-Perth...
Page 197 Appendix A - Time Zone Codes Time Zone Name Time Zone Code BA-Sarajevo BB-Barbados BE-Brussels BG-Sofia BM-Bermuda BO-La Paz BR-Noronha BR-Belem BR-Fortaleza BR-Recife BR-Araguaina BR-Maceio BR-Sao Paulo BR-Cuiaba BR-Porto Velho BR-Boa Vista BR-Manaus BR-Eirunepe BR-Rio Branco BS-Nassau BY-Minsk BZ-Belize Version 1.0 User Guide...
Page 198 Appendix A - Time Zone Codes Time Zone Name Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-Beijing CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo Version 1.0 User Guide...
Page 199 Appendix A - Time Zone Codes Time Zone Name Time Zone Code EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris GB-London GB-Belfast GD-Grenada GE-Tbilisi GF-Cayenne GI-Gibraltar GP-Guadeloupe GR-Athens GS-South Georgia GT-Guatemala GU-Guam GY-Guyana Version 1.0 User Guide...
Page 200 Appendix A - Time Zone Codes Time Zone Name Time Zone Code HK-Hong Kong HN-Tegucigalpa HR-Zagreb HT-Port-au-Prince HU-Budapest IE-Dublin IS-Reykjavik IT-Rome JM-Jamaica JP-Tokyo KY-Cayman LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga Version 1.0 User Guide...
Page 201 Appendix A - Time Zone Codes Time Zone Name Time Zone Code MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham Version 1.0 User Guide...
Page 202 Appendix A - Time Zone Codes Time Zone Name Time Zone Code OM-Muscat PA-Panama PE-Lima PL-Warsaw PR-Puerto Rico PT-Lisbon PT-Madeira PT-Azores PY-Asuncion Version 1.0 User Guide...
Page 203 Appendix A - Time Zone Codes Time Zone Name Time Zone Code RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo SV-El Salvador Version 1.0 User Guide...
Page 204 Time Zone Name Time Zone Code TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-Belgrade...
Page 205: Limited Warranty
(1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Mitel shall, at its option, and as the exclusive remedy, either repair or replace the product at no charge, if returned within the Warranty Period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.
Page 206 This service provides repair or replacement of your Mitel product, at Mitel's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions: •...
Page 207 Copyright 2023, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of mitel.com Mitel Networks Corporation, including itself and subsidiaries and authorized entities. Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.

Mitel 6915 User Manual

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