Troubleshooting Guide; Troubleshooting - Ablerex ARES User Manual

ARES UPS User Manual

Troubleshooting

If the UPS malfunctions during operation please check that all lines are connected properly and that the
utility specifications are correct. Refer to the table below to troubleshoot. Should the problem persist
please contact your local dealer for assistance.
Situation
Fault LED
Read the error code (see next page)
displayed by the combination of LEDs,
and verify the fault as follows.
UPS fails to provide battery backup
or its backup time is shorter than its
intended performance.
UPS is normal, but there is no output
to the load.
18

TROUBLESHOOTING GUIDE

Check Items
Er05,Er39
Overload
Er11 (UPS Over Temperature)
Site wiring/Ground fault
Er14 (Fans out of order)
Other error codes
Check that all power cords are
properly connected.
Solution
Check the battery connection.
Measure battery voltage to ensure
that batteries are charged and
healthy. Recharge batteries for 8
hours if necessary. Simulate utility
outage to verify that UPS is able
to provide DC backup. Otherwise
consult your local dealer right away.
Disconnect some non-critical loads
from the UPS output until the
overload ceases. Check if there is any
short circuit between cables due to
broken cable insulation. Replace the
cables if necessary.
Remove any objects obstructing the
ventilation louvers. Verify that the
cooling fans are working properly.
Contact your local dealer to replace
the fans if necessary.
Check if the "L" and "N" phases of the
utility AC source have been wrongly
wired or if the Ground-Neutral
voltage exceeds the limits.
Verify that the ventilating fans are
functioning properly.
Do not attempt to replace the fans
yourself. Contact your local dealer for
replacement.
Consult your local dealer for
assistance.
If the backup time remains
unsatisfactory after 8 hours of
charging, please contact your local
dealer for battery replacement.
If the problem persists consult your
local dealer for technical assistance.