Warranty Terms Leica Camera Ag - Leica SL3 Instruction Manual

WARRANTY TERMS LEICA CAMERA AG

Dear Leica Customer,
congratulations on the purchase of your new Leica product – you
are now the proud owner of a world-class brand product.
In addition to your statutory warranty claims against your seller, we,
Leica Camera AG ("LEICA"), grant you voluntary warranty services
for your Leica product in accordance with the following stipulations
("Leica Warranty"). The Leica warranty therefore does not limit your
statutory rights as a consumer under applicable law or your rights
as a consumer against the dealer with whom you have concluded
the purchase contract.
LEICA WARRANTY
You have purchased a Leica product that has been manufactured
according to special quality guidelines and tested by experienced
specialists during the various stages of production. We provide the
following Leica Warranty, valid as of April 1, 2023, for this Leica
product and including the accessory parts in the original packaging.
Please note that we do not offer any warranty for commercial use.
We offer an extended warranty for some Leica products, provided
you register for a Leica Account. Please visit www.leica-camera.
com for more details.
LEICA WARRANTY SCOPE
During the warranty period, complaints based on manufacturing
and material defects will be remedied free of charge, at LEICA's
discretion, by way of repair, replacement of defective parts, or
exchange for a similar Leica product in perfect condition. Replaced
parts or products become the property of LEICA.
Further claims of any kind and on any legal grounds whatsoever in
connection with this Leica Warranty are excluded.
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WARRANTY TERMS LEICA CAMERA AG
EXCLUDED FROM THE LEICA WARRANTY
Parts subject to wear and tear (e.g. eyecups, leather coverings,
carry straps, armoring, batteries), and parts under mechanical
stress are excluded from the Leica Warranty, unless the defect was
caused by manufacturing or material defects. That also applies to
any exterior damage.
VOIDED CLAIMS UNDER LEICA WARRANTY
Claims under the warranty are void if the defect in question is due
to improper handling; they may also be void if e.g. third-party ac-
cessories have been used, the Leica product has not been opened
professionally or has not been repaired professionally. Claims for
warranty services shall similarly be void if the serial number is un-
recognizable.
CLAIMS UNDER THE LEICA WARRANTY
We require a copy of the proof of purchase of your Leica product
from a LEICA-authorized dealer ("Authorized Leica Dealer") before
we can accept any claim under the warranty. The purchase receipt
must show the date of purchase, the Leica product with its article
number and serial number, and details about the Authorized Leica
Dealer. We reserve the right to request the original receipt. Alter-
natively, you may send us a copy of the warranty card; please note
that the Warranty Card must be filled out correctly, and the product
must have been purchased from an Authorized Leica Dealer.
Please send your Leica product with a copy of your purchase re-
ceipt or the Warranty Card alongside a description of the issue.
Leica Camera AG, Customer Care, Am Leitz-Park 5, 35578 Wetzlar,
Germany
Email: customer.care@leica-camera.com
Phone: +49(0)6441 2080-189
or to an Authorized Leica Dealer.