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Avaya J139 Using Manual

Avaya J139 Using Manual

Using sip ip phone in aura
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Using Avaya J139 SIP IP Phone in Avaya
®
Aura
Release 4.1.5
Issue 1
July 2024

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  • Page 1 Using Avaya J139 SIP IP Phone in Avaya ® Aura Release 4.1.5 Issue 1 July 2024...
  • Page 2 Avaya can be a criminal, as well as a civil offense or offered within them. Avaya does not guarantee that these links will under the applicable law.
  • Page 3 Support website: https://support.avaya.com (or such successor site environment, it may cause radio interference. Install and use the as designated by Avaya), scroll to the bottom of the page, and select equipment according to the instruction manual. Contact Avaya Support. Note Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP telephone might cause interference.
  • Page 4 Device Usage Consent This equipment has been tested and found to comply with the limits By using the Avaya device, you agree that Avaya, from time to time, for a Class B digital device, pursuant to Part 15 of the FCC Rules.

  • Page 5: Table Of Contents

    Answering a call in the same Call Pickup group .............. 38 Answering a call using the extension number ...................... 39 Viewing a missed call .................... 39 Disabling incoming call popup ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?
  • Page 6 .................. 60 Limitations of Enterprise directory .....................  60 Viewing the contact details ........................ 61 Editing a contact .......................  61 Combining contacts ........................ 62 Deleting a contact ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?
  • Page 7 Making a call to a monitored user .............. 86 Making a conference call with a monitored user .................. 86 Call Transfer to a monitored user ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?
  • Page 8 .................. 90 Reviewing your Calendar event .................. 91 Avaya Spaces Calendar integration ...... 92 Joining an Avaya Spaces meeting through a direct dial-in phone number ........ 93 Preventing duplicate audio streams on Avaya Spaces application Chapter 15: Advanced features.....................  94 .................... 94 Accessing the Features screen ...................... 94...
  • Page 9 ........................ 127 Applications .............. 127 Enabling or disabling Prompt direct number .................... 128 Enabling the Away timer .................... 128 Enabling phone auto-lock ....................... 129 Enabling call history ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?
  • Page 10 Recording audio parameters ...................... 152 Viewing the product ID .......................  152 Viewing the device type .............. 152 Viewing the secondary provisioning server address ...................... 153 Viewing the server type ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?
  • Page 11 Documentation ............ 157 Finding documents on the Avaya Support website .................  157 Avaya Documentation Center navigation .................... 159 Viewing Avaya Mentor videos .......................... 159 Support ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 12: Chapter 1: Introduction

    Chapter 1: Introduction Purpose This document describes the features of the Avaya J139 IP Phone and also provides instructions on how to use this phone. This document is for end users. Change history Issue Date Summary of changes Release 4.1.2 October 2023 Feature Pack 4.1.2 release.
  • Page 13 • Setting the screen saver details • Setting the screen saver image of the JEM24 module display • Changing the screen saver for the secondary display ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 14: Chapter 2: -Avaya J139 Ip Phone Overview

    Chapter 2: -Avaya J139 IP Phone overview Avaya J139 IP Phone is a phone for business communications. The phone has a color display. Physical specifications • Four buttons with red and green dual LEDs • 320x240 pixel display • Dual-position stand, optional wall mount stand •...

  • Page 15: Physical Layout Of A J139 Ip Phone

    Physical layout of a J139 IP Phone Physical layout of a J139 IP Phone ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?
  • Page 16 Used to mute and unmute the outgoing audio. Handset Used to receive and make calls Application keys provide direct access to the corresponding applications: ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 17: Connection Jacks For J139 Ip Phone

    Displays call history list. Connection jacks for J139 IP Phone The following image illustrates the connection jacks that are present on the back panel of Avaya J139 IP Phone. The image schematically describes which device to connect to which jack.
  • Page 18 Network port To connect the Ethernet cable. PC port To connect the computer. Headset Jack To connect the headset. Handset Jack To connect the handset. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 19: Optional Components

    • PSAC12R–050 – 5V DC Power adapter. • PoE power supply. • Handset adapter. Note: Avaya does not supply the handset adapter. Supported features The following table shows the features supported in Avaya J139 IP Phone: Features Supported Attended Transfer Automatic Call Back Bridge Call Appearance...
  • Page 20 Malicious Call Trace (MCT) MLPP Multiple Device Access (MDA) LNCC Presence Priority Call Redial from list Shared Control Speed Dial Team Button Unattended Transfer Whisper Page ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 21: Chapter 3: Getting Started

    Enter provisioning details screen. 2. On the Enter provisioning details screen, press one of the following: • Config: To enter the provisioning server address. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 22: Identifying The Device Type During Phone Boot-Up

    The phone backsplash screen displays Avaya text. Single sign-on login With the Single sign-on (SSO) feature, you can log into your Avaya J139 IP Phone with corporate login credentials. Your phone administrator configures the SSO feature for your extension. You can log in to your phone using a QR code or a URL.

  • Page 23: Logging Into Your Phone With The Sso Qr Code Or Url

    The screen displays the SSO login page of your organization. 3. On the SSO login screen, enter your corporate username and password. The phone screen displays the Successful authentication message. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 24: Logging Into A Phone As A Guest User With Sso Login

    The phone screen displays the Successful authentication message. 8. Follow the screen prompts. You are logged into your phone. Related links Single sign-on login on page 22 ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 25: Logging Into Your Phone

    • Right arrow key: To increase the value. • Left arrow key: To decrease the value. 6. Press Enter. Related links Logging out of your phone on page 26 ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 26: Logging Out Of Your Phone

    The phone blocks the lock functionality if you do not set a PIN. Procedure 1. Press Main Menu. 2. Scroll to Settings and press Select. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 27: Locking Your Phone

    If you do not remember the PIN you set when the SSO feature is active, the phone prompts you to enter your administrator-defined password. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?
  • Page 28 The phone displays the You need to re-login to setup new PIN prompt. b. Press Log Out. c. Enter your administrator-defined username and password. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 29: Chapter 4: Navigation

    With two or more pages of soft keys, the OK key is active only when the phone screen displays the first page of soft keys. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 30: Text Input

    • In full-width lists, the user interface selects the corresponding line or the object. • In half-width lists, the interface selects the list item adjacent to the key. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 31: Main Menu

    For example, when you press a line key in Contacts, the interface initiates a call to the contact because the first soft key represents the Call key. Main menu The following table lists the Main menu icons used in Avaya J139 IP Phone: Icons Name...
  • Page 32 This icon can also indicate that the phone is connected to the call server but the features are not available. The Do not disturb feature is on. Table continues… ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 33: Presence Icons

    9. Autodialing feature. Toll call. Toll-free call. Presence icons The following table lists presence icons for Avaya J139 IP Phone with description: Icon Status Description Available Contact is available and can communicate.

  • Page 34: Multiple Level Precedence And Preemption Icons

    Automatic The presence status is automatically set based on your current activity on the phone. Multiple Level Precedence and Preemption icons The following table lists the icons used in Avaya J139 IP Phone. Icon Precedence level Description Priority Priority icon for a priority call.

  • Page 35: Chapter 5: Incoming Calls

    Viewing a missed call on page 39 Disabling incoming call popup on page 39 Ignoring a call on page 40 Declining a call on page 40 ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 36: Answering A Call

    • OK Button The phone puts the first call on hold and moves to the second call. Related links Incoming calls on page 35 ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 37: Call Pickup

    ® Avaya J100 Series IP Phones support the following three ways of Call Pickup in Avaya Aura Communication Manager. Ensure that your administrator configures the call pickup feature for your extension.

  • Page 38: Answering A Call In The Same Call Pickup Group

    4. To answer a call of another pickup group, dial the extension number of the ringing phone. 5. Press Enter. Related links Call Pickup on page 37 ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 39: Viewing A Missed Call

    • When you receive an incoming while you are on another call, there is no change to the call appearance. Depending on the configuration, the phone notifies the audio and LED alerts for this incoming call. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 40: Ignoring A Call

    Call decline policy set by your administrator. Contact your administrator to enable this feature for your extension and also to know about the Call decline policy. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?
  • Page 41 The call is declined. Depending on your Call decline policy, the caller receives one of the following alert: • An audio message alert • A busy tone alert Related links Incoming calls on page 35 ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 42: Chapter 6: Outgoing Calls

    To initiate a call quickly, you can press the # key to indicate the end of the dial, and the phone places the call. Procedure 1. Do one of the following: • Lift the handset. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 43: Automatically Initiate A Call To The Highlighted Number

    The phone dials the most recently dialed number. 2. (Optional) To see the list of dialed numbers: a. Scroll to the number you want to redial. b. Press Call. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 44: Editing A Number Before Calling

    Press and hold the dial pad key assigned to the number you want to call. Related links Assigning speed dial entries on page 123 ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 45: Making A Call From The Local Сontacts List

    Making an international call Procedure 1. Press and hold the 0 key to enter the plus sign (+). 2. Dial the number that you want to call. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 46: Making A Priority Call

    Contacts or Recents. The precedence level is valid for only one call session. The call precedence levels are: • FO: Flash Override. Highest precedence. • FL: Flash. • IM: Immediate. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 47: Making A Precedence Call By Using The Main Menu

    Your system administrator might set up few frequently called numbers, such as the IT Help Desk for autodialing. These numbers are displayed on the phone screen. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 48: Making A Call Using Uri Dialing

    Ensure that your administrator enables the feature. Procedure 1. Press the Main menu and scroll to Features. 2. Press Select. 3. Scroll to Dial Icom, and press Select. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 49: Calling In Your Intercom Group Using Auto Icom

    In the IP Office environment, you can make an emergency call only when you are logged in to your phone. If your system administrator configures emergency calling for your phone, the Phone screen displays the Emerg soft key. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 50: Making An Emergency Call

    In the IP Office environment, the Emerg soft key is unavailable. You must dial the emergency number by using the dial pad. For more information on IP Office, see IP Office documents in https://support.avaya.com/. Making an emergency call Before you begin Ensure that the Emerg soft key is assigned by your administrator.

  • Page 51: Chapter 7: Call Related Features

    1. To put an active call on hold, press the Hold soft key. 2. To resume the held call, press the Resume soft key, or press the line key of the held call. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 52: Off-Hook Alert

    When the phone dials the off-hook alert destination extension, the call can be picked up and you will have a two-way talk path with the monitoring party. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 53: Chapter 8: Contacts

    (,), plus (+), and dot (.). 6. Press Save. Related links Adding a contact to the local group on page 63 ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 54: Adding A Contact From The Recents List

    4. (Optional) To add the contact to the local Contacts list, press +Contact. Related links Making a call from the corporate database Сontacts list on page 45 ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 55: Doing A Quick Search For A Contact

    You can select an LDAP directory as your contact search source to enable searching from the Contacts application. This selection disables other available search sources for the Contacts application. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 56: Searching Ldap Contacts

    If the phone cannot retrieve the contacts from a LDAP server, the phone displays the following message: No contacts in the group. 4. Press Search. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 57: Enterprise Directory

    Enterprise directory ® With the Enterprise directory, you can perform an enterprise search for contacts from Avaya Aura Device Services (AADS). When the phone administrator configures AADS as a contact source on your phone, the name of the search source changes from System contacts to Enterprise directory.

  • Page 58: Setting Enterprise Directory As The Contacts Search Source

    • When the search mode is Basic, on the Contacts > Search screen, the phone displays the Name or field to enter the contacts name. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 59: Searching Enterprise Contacts

    6. To add frequently used Enterprise contacts to your local Contacts, press +Contact. 7. To combine any found Enterprise contact with an existing local contact, press Combine. Related links Enterprise directory on page 57 ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 60: Limitations Of Enterprise Directory

    Local contacts. However. in the Multiple Device Access (MDA) setup, the contacts group saved on a J100 phone does not reflect on the Workplace client. Contacts sync ® Following are the limitations you encounter when you enable Avaya Aura Device Services (AADS) contacts sync: • You cannot assign speed dial entries.

  • Page 61: Editing A Contact

    The select mode displays the Contacts list without the current content. 4. To combine the current contact, scroll to the existing contact, and press Select. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 62: Deleting A Contact

    Scroll to Contacts and press Select. 3. Press More. 4. Press Groups. 5. Press NewGroup. 6. In the Enter group name field, type your group name. 7. Press Save. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 63: Adding A Contact To The Local Group

    The phone displays the list of contacts in the group. 6. Select a contact and press Remove. The contact will be removed from your Contacts list. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 64: Assigning A Ringtone To A Contact

    5. Scroll down to the ringtone that you want to assign, and press Select. 6. (Optional) To play the ringtone, press Play. 7. Press Save. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 65: Chapter 9: Presence

    You can change your phone presence status manually. The phone displays your Presence status on the top line of the phone screen. Before you begin Ensure that your administrator enables the feature. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 66: Redirecting Calls When Do Not Disturb Is Active

    2. Scroll to Settings and press Select. 3. Scroll to Applications and press Select. 4. Scroll to Presence integration and press Select. 5. Scroll to System DND link. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?
  • Page 67 • Two-way link: Activate the Send all call feature when you enable Do Not Disturb and vice versa. 7. Press Save. Related links Activating and deactivating Do not disturb on page 68 ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 68: Chapter 10: Do Not Disturb And Call Forwarding

    2. Use the Down Arrow key to go to the Do not disturb screen. 3. Select Do not disturb to activate or deactivate the feature. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 69: Call Forwarding

    Ensure that your administrator enables the feature and the required call forwarding options. Ensure that feature target selection is also enabled. Procedure 1. Press Main menu. 2. Scroll to Features and press Select. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 70: Setting Enhanced Call Forwarding

    Ensure that your administrator enables the feature. Procedure 1. Press Main menu. 2. Scroll to Features, and press Select. 3. Scroll to Enhanced Call Forward, and press Select. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?
  • Page 71 You can use the following procedure to turn off the already set rules. Before you begin Ensure that your administrator activates the Enhanced Call Forward feature. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 72: Call Forwarding To Your Cell Phone Using Ec500

    5. Press Save. Call forwarding to your cell phone using EC500 About this task Use this procedure to forward calls from your Avaya deskphone to your personal phone. Before you begin • Ensure that your administrator enables the feature. • Ensure that the system administrator sets your personal phone number as your destination number.
  • Page 73 3. Scroll to Extend Call and press Select. 4. Press OK. You will receive a call on your cell phone to answer the extended call. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 74: Chapter 11: Call History

    If you do not want the phone to log the forwarded-all call or forwarded-busy call as a missed call, contact your administrator to make the required settings. With the settings to not log these ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 75: Making A Call From Recents

    However, if the primary extension user has logged out of the phone, the phone logs the forwarded-all call or forwarded-busy call as a missed call. Avaya J100 Series IP Phones encrypt the content of the call log file from the software version 4.0.3 and later.

  • Page 76: Deleting A Call Record From Recents

    For a summarized call, the phone displays the elaborated view of the summary. 6. (Optional) In the call summary, select the required call record. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 77: Clearing The Recents List

    4. Select one of the following when the phone prompts for confirmation: • Delete: To delete all entries. • Cancel: To cancel and return to the previous menu. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 78: Chapter 12: Conference Calls

    3. To see a list of held calls, press the Held Call soft key. 4. Select the call on hold that you want to add to the conference. 5. Press one of the following: • Join ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 79: Putting A Conference Call On Hold And Resuming A Call

    Result The participant who was added last gets disconnected from the conference. Related links Adding a participant to no hold conference on page 81 ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 80: Viewing The Details Of A Conference

    No Hold Conference button, the call is placed to the pre-configured number when the participant answers the call joins the no hold conference. If the participants do not answer the call within the configured time-out duration Avaya J100 Series IP Phones will display the appropriate message on the phone screen.

  • Page 81: Adding A Participant To No Hold Conference

    Selecting a destination number using feature target on page 100 Handling calls and conferences using Multiple Device Access on page 115 Multiple Device Access on page 114 ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 82: Chapter 13: Team Button And Busy Indicator

    ® To override call redirection, the administrator must configure on Avaya Aura Session Manager: • The monitored phone setting that enables the monitoring phone to override call redirection directly or through a choice provided to the user.

  • Page 83: Answering An Active Call On A Monitored Extension

    3. Scroll to choose the monitored phone that you want to call. 4. Press Select twice. The phone makes a call to the monitored extension. Related links Team Button on page 82 ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 84: Transferring A Call To A Monitored Phone

    4. If necessary, scroll to the line button for the extension you want to check. 5. If that extension is in use, the phone displays Busy next to the extension number. Related links Team Button on page 82 ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 85: Team Button Icons And Led Indication

    Busy Indicator Team Button icons and LED indication The following table displays the Team Button icons and LED indication for Avaya J139 IP Phone. State Phone icons Red LED for the line Green LED for the line Idle Busy If you do not want the phone LED to synchronize with the Team button icon, contact your administrator to make the required settings.

  • Page 86: Making A Call To A Monitored User

    You can transfer a call immediately (blind transfer) or after making a consultative call to the monitored user (attended transfer). Related links Busy Indicator on page 85 ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 87: Making A Blind Transfer To A Monitored User

    The current call is placed on hold, and a call to the monitored user is established. 4. To end your consultative call and to transfer the held call, press Complete. Related links Busy Indicator on page 85 ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 88: Busy Indicator Icons And Led Status

    Busy Indicator icons and LED status Busy Indicator icons look the same as Presence “Available” and “On a call” icons. The following table displays the Busy Indicator icons and LED indication for Avaya J139 IP Phone. State Phone icons for Busy...

  • Page 89: Chapter 14: Calendar And Avaya Spaces

    • Ensure that your administrator enables the feature. • Get the following details from your administrator: - Username - Password - Domain name Procedure 1. Press Main Menu. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 90: Reviewing Your Calendar Event

    - Exchange username: Enter your email address. - Exchange password: Enter your password. - Exchange domain: Enter the domain name, for example, avaya.com. - To choose Name/Password Prompt to prompt every time you access the calendar application, press Toggle.

  • Page 91: Avaya Spaces Calendar Integration

    For more information about Avaya Spaces, see Using Avaya Spaces guide. With the Avaya Spaces Calendar integration feature, you can press the Call soft key on the calendar appointment of your phone and join a meeting hosted on Avaya Spaces. The phone dials into the meeting phone number and enters the Space ID and Space password automatically without any further user input.

  • Page 92: Joining An Avaya Spaces Meeting Through A Direct Dial-In Phone Number

    About this task You can use a direct dial-in phone number to connect to the Avaya Spaces audio-only meeting. If you choose to join the meeting through the direct number, enable the Prompt direct number feature. The phone displays the direct numbers from the meeting invitation. Choose the direct number of your country.

  • Page 93: Preventing Duplicate Audio Streams On Avaya Spaces Application

    For a smooth audio experience, prevent duplicate audio streams. You can establish an audio session to Avaya Spaces using Avaya J100 Series IP Phones and use the Avaya Spaces application on your computer to view the presentation. To prevent duplicate audio session on your Avaya Spaces application, use this procedure.

  • Page 94: Chapter 15: Advanced Features

    • Adding the selected user to an active call to set up a conference call To configure any of these shortcut actions, contact your system administrator. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 95: Making A Call Transfer With A Shortcut Key

    If you need to include the other agent in your conversation with the caller, you can add an Autodial user or a contact to an active call to set up a conference call. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 96: Automatic Callback

    1. Press the Main menu and scroll to Features. 2. Press Select. 3. Scroll to Automatic Callback and press Select. When you end the callback call, the phone deactivates the feature automatically. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 97: Blocking Your Extension From Displaying During Calls

    Before you begin Ensure that administrator enables the feature target selection. Procedure 1. From the Phone screen, access the Features screen. 2. Select CPN Unblock. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 98: Bridged Call Appearance

    When you receive a call from a bridged line, the Phone screen displays the bridge owner’s identity. If you receive more than one bridged call, the Phone screen highlights the recent bridged call. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 99: Joining A Call On A Bridged Line

    • Corresponding line button When you activate Exclusion during a call, all parties except you, the calling and the called party are dropped from the call. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 100: Selecting A Destination Number Using Feature Target

    With the Call Park feature, you can put an active call on hold from your extension and retrieve the call from another extension. Use Call Park for multiple scenarios, such as inter-departmental ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 101: Parking A Call

    ® different extension. The administrator must activate Call Park for your extension on Avaya Aura Communication Manager. To retrieve the call, the administrator must activate Call Unpark on other extensions.

  • Page 102: Call Pickup

    ® Avaya J100 Series IP Phones support the following three ways of Call Pickup in Avaya Aura Communication Manager. Ensure that your administrator configures the call pickup feature for your extension.

  • Page 103: Answering A Call In The Same Call Pickup Group

    4. To answer a call of another pickup group, dial the extension number of the ringing phone. 5. Press Enter. Related links Call Pickup on page 37 ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 104: Call Transfer

    The call transfer is complete. This is also called unattended transfer. Making a blind transfer About this task Use this procedure to transfer an active call without connecting a call with the transfer recipient. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 105: Crisis Alert Station

    IP Phones of the other crisis alert watchers. • Every user mode: Each crisis alert watcher acknowledges the crisis for the alert to stop at their respective IP Phone. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 106: Acknowledging The Crisis Alert

    The Phone screen displays the following details of an emergency caller: Field Description Extension The emergency caller extension. ® The following fields will display details only if Avaya Aura Communication Manager has this information. User name The emergency caller name. Date The crisis occurrence date.

  • Page 107: Stopping The Crisis Alert

    A hunt group is a group of users who handle the similar types of calls. A user can be a part of multiple hunt groups. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 108: Using Hunt Group Busy

    1. Press the Main menu and scroll to Features. 2. Press Select. 3. Scroll to Whisper page and press Select. You can see the Select a destination dialogue box. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 109: Intercom

    LED button on the feature line flashes until you answer the call. After you answer the call, the beacon LED is off, and the green LED is ON until the call ends. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 110: Auto-Answer An Auto Intercom Call

    During the call, the feature line LED is green on the calling and the called phones until the call ends. If there is a missed intercom call, the phone illuminates the Recents button. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 111: Auto Intercom Feature With Multiple Device Access

    To know about the call log settings for an auto intercom call, see the section Call log of an auto-answered and auto-muted call in the topic Auto-answer an auto intercom call. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 112: Limit Incoming Calls

    2. Scroll to Features and press Select. 3. Scroll to Limit incoming calls and press Select. Result The Limit Incoming Calls feature will be deactivated. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 113: Send-Nn

    4. Enter the extension you want to call in the Destination dialog box. The NN <XXXXXXX> T feature is activated. 5. Press Enter to make the call. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 114: Activating Send-Nn Permanent Mode

    ® This feature is available only in an Avaya Aura environment. Multiple Device Access is configured ® on Avaya Aura Session Manager. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 115: Handling Calls And Conferences Using Multiple Device Access

    An incoming multicast page is played on the phone speaker. When the page is played, the Phone screen displays the Page from <group name> notification during the whole time of transmission. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 116: Sending A Multicast Page

    Your system administrator does the phone configuration, and you cannot change the mapping or labels of pre-configured keys. Contact your system administrator if you need to replace, move, or relabel the pre-configured keys. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 117: Sla Mon

    - To monitor hop-by-hop QoS markings for voice and video traffic. Shared control With the Shared Control feature, you can operate phones from the Avaya Workplace Client and use high-quality audio of the phone. All the Avaya J100 Series IP Phones models support the Shared control feature. ®...

  • Page 118: Accepting And Declining The Shared Control Prompt

    Accepting and declining the Shared Control prompt About this task When you start a Shared Control connection to the phone from the Avaya Workplace soft client, a confirmation dialogue appears and enables you to accept or decline the shared control session.

  • Page 119: Tracing A Malicious Call

    You can use the Voicemail feature on your phone with a voice messaging service such as Avaya Messaging. Your system administrator enables the Voicemail feature and configures your voicemail number and password. The beacon LED on your phone lights when you receive a voicemail.
  • Page 120 Advanced features Procedure 1. To log in to your voicemail, press the Message button. 2. Follow the voice prompts to playback your voice messages. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 121: Chapter 16: Customization

    Before you begin Ensure that your administrator provides access to the Call on off-hook feature. Procedure 1. Press Main Menu. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 122: Displaying Сall Timers

    1. Press Main Menu. 2. Scroll to Settings and press Select. 3. Scroll to Phone and press Select. 4. Scroll to Key repeat delay. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 123: Setting Redial Options

    5. Scroll to an unassigned dial entry that you want to use for assigning a contact. 6. Press Contacts. The phone displays the Contacts list. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 124: Setting Mute Alert

    • If the speaker is on during an active call and there are new voicemail messages, the beacon LED turns off every 15 seconds. • If the call is on hold, the beacon LED stops flashing. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 125: Setting Call Pickup Indication

    Phone Keys Customization menu to customize labels. You also have complete control over the Contact and Application favorites. In the Full mode, an administrator can pre-configure specific phone keys to limit customization. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 126: Customizing Phone Keys

    (Optional) If the new location is already assigned a key, press Swap. 9. To set a new label, do the following: a. Press Relabel. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 127: Restoring Customized Keys To Default

    About this task Enable the Prompt direct number feature if you want the phone to always prompt you to select an Avaya Spaces direct number when you place a call to join a meeting on Avaya Spaces. ® July 2024...

  • Page 128: Enabling The Away Timer

    Procedure 1. Press Main Menu. 2. Scroll to Settings and press Select. 3. Scroll to Applications and press Select. 4. Scroll down to Lock. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 129: Enabling Call History

    Use the basic authentication method to integrate your phone with your Microsoft Exchange ® account. Your system administrator provides you access to enter your Microsoft Exchange credentials. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 130: Using Oauth Authentication For Microsoft ® Exchange Integration

    6. Use a mobile device to scan the QR code and enter the User code when prompted. The phone screen times out after 15 minutes. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 131: Enabling And Disabling Microsoft Exchange Contact Integration

    If you want to use Basic authentication, please contact your administrator. Before you begin Ensure that you have valid exchange credentials. Procedure 1. Press Main Menu. 2. Scroll to Applications and press Select. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?
  • Page 132 Enabling and Disabling Calendar reminder Procedure 1. Press Main Menu. 2. Scroll to Settings and press Select. 3. Scroll to Applications and press Select. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?
  • Page 133 The range is 0 to 99. 6. Scroll to Snooze Time and enter the number of minutes. The range is 0 to 99. 7. Press Save. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?
  • Page 134 5. Scroll down to List Style and press one of the following: • Expanded • Compact 6. Press one of the following: • Toggle • Right Arrow key • Left Arrow key 7. Press Save. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 135: Audio

    4. Press Toggle to select one of the following options: • Headset • Speaker 5. Press Save. Turning button clicks on and off Procedure 1. Press Main Menu. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 136: Turning Error Tones On And Off

    • Switch hook only: You can activates the link to the headset if you press Headset. When the phone receives an incoming call you do not hear the alert tone in the headset. 6. Press Save. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 137: Configuring Hearing Aid Compatibility

    3. Scroll to Audio settings and press Select. 4. Scroll to Headset profile and press Select. 5. Scroll to the profile that matches your headset. 6. Press Select. 7. Press Save. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 138: Long-Term Acoustic Exposure Protection

    • DW Office, SD Office (CEHS-AV03/AV04) Long-term acoustic exposure protection Avaya J100 Series IP Phones have the long-term acoustic exposure protection to prevent the users from getting acoustic shocks. This feature reduces the loud volume of the conversations on the phone call to permissible acoustic limits. The user can set the permissible acoustic limit to dynamic or predefined static values.

  • Page 139: Setting Headset Mic Level

    138 Setting a headset profile on page 137 Setting headset mic level About this task Use this procedure to adjust the best headset performance. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 140: Setting A Personalized Ringtone

    • Call Pickup 6. Press Select. 7. Scroll to the ringtone, and press Select. 8. (Optional) To play the ringtone, press Play. 9. Press Save. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 141: Sidetone Of Your Handset Or Headset

    Dark. Before you begin Contact your phone administrator if you cannot see the settings to change the display mode. Procedure 1. Press Main Menu. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 142: Changing The Background Image

    • Change the time that elapses before the phone displays a screen saver. • Enable clock display on the screen saver. • Enable a screen saver slide show. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 143: Changing The Screen Saver

    9. (Optional) To select multiple images when a screen saver slide show is enabled, scroll to each required image and press Toggle. 10. Press Save. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 144: Setting The Backlight Timer

    5. Scroll to the language that you want to use, and press Select. 6. Press one of the following when the phone prompts for confirmation: • Confirm ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 145: Setting Phone Screen Width

    2. Scroll to Settings and press Select. 3. Scroll to Display and press Select. 4. To go to the Date format screen, use the Down Arrow key. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 146: Viewing The Time Zone

    About this task Use this procedure to set the GMT offset value in the number of hours and minutes that differs from the GMT. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 147: Setting The Text Size

    • Right arrow key: To increase the font size. • Left arrow key: To decrease the font size. 7. (Optional) To restore the default font size, press Default. 8. Press Save. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 148: Chapter 17: Phone Update

    3. Scroll to Automatic update and press Select. The Automatic update screen shows the following: • Automatic update policy: Displays the frequency of the phone update set by your administrator. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?
  • Page 149 • Last update: Displays the date and time of the last update of the phone. • Next update: Displays the date and time of the next update of the phone. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 150: Chapter 18: Maintenance

    Keep in mind that during failover certain features may not be available and telephone functionality may be limited. Check the soft keys at the bottom of the display to determine the actions you can take during failover. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 151: Recording Audio Parameters

    3. Scroll to Audio parameters and press Select. 4. Press the Record soft key. 5. To stop the recording, press the Stop soft key. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 152: Viewing The Product Id

    Viewing the device type About this task View your device type when your system administrator asks you to provide your device type information. The device type can be Avaya SIP or Open SIP. Procedure 1. Press Main Menu. 2. Scroll to Network information and press Select.

  • Page 153: Viewing The Server Type

    4. Scroll to Server type. Checking the status of the Avaya Spaces application About this task To check the connectivity status between your phone and the Avaya Spaces application. Procedure 1. Press the Main menu. 2. Scroll to Network information and press Select.
  • Page 154 The phone displays the Regulatory image. Use the Up Arrow and Down Arrow keys of the Navigation cluster to scroll through the pages of the image. 5. To go back, press the OK button. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 155: Chapter 19: Resources

    Manager administration information for Avaya Aura configure, and ® Session Manager. verify Avaya Aura Session Manager on ® Avaya Aura System Platform. Table continues… ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?
  • Page 156 ® Session Manager Aura Session Manager, resolving alarms, troubleshoot Avaya ® replacing hardware, alarm codes, and Aura Session event ID descriptions. Manager. Table continues… ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 157: Finding Documents On The Avaya Support Website

    While navigating through the Documentation Center, you can click the Avaya Documentation Center logo at the top of the screen to return to the home page anytime. On the Avaya Documentation Center, you can do the following: • Click Avaya Links in the top menu bar to access other Avaya websites, including the Avaya Support website.
  • Page 158 You can do the following: - Enable Email notifications to receive email alerts. - Unwatch the selected content or all topics. • Send feedback for a topic. ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

  • Page 159: Viewing Avaya Mentor Videos

    Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. • To find videos on the Avaya Support website, go to https://support.avaya.com/...
  • Page 160 ..............86 setting calendar list .............134 making a conference call ..........86 setting reminder time ..........overview ............... setting snooze time .............133 transferring a call ............® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?
  • Page 161 ............48, excluding contacts from your group ......63 calling using intercom ............ 48, groups ................60 calls LDAP Directory ............55, beacon LED ..............124 ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?
  • Page 162 ..............Microsoft ............129, language ..............144 excluding others from bridging ..........99 setting screen saver time ..........142 exclusion ................99 setting text size ............147 extension ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?
  • Page 163 ..............55, headset overview ..............................135 light mode mic level ..............139 setting ................. profile setting .............. Line keys ................30 headset profile ..............listening ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?
  • Page 164 Oauth authentication ..........enabling contacts presence status ....... no hold conference .............. Presence integration .............66 no hold conference, add participant ........81 viewing contacts presence ........... ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?
  • Page 165 ...............19 send-nn ................Send-NN permanent ..............114 server team button Avaya Aura ..............speed dialing ..............Open SIP ..............viewing station status ........... ® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?
  • Page 166 ..............using Hunt Group Busy ............videos ................viewing product ID ..............visual alerting ..............125 voicemail voice mail ..............voice message ............watchlist ................® July 2024 Using Avaya J139 SIP IP Phone in Avaya Aura Comments on this document?

Table of Contents