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ScoopEXL stretcher
10.1 Warranty terms and conditions
Ferno's products are guaranteed against manufacturing
defects for a period of 24 months from the date on the Ferno
s.r.l. shipping document.
Ferno guarantees its spare parts and reconditioned devices
for a period of 12 months unless otherwise stated.
During the warranty period, Ferno will repair and/or replace
any parts found to have manufacturing defects free of
charge, excluding the costs of labour, travel, transport, and
packaging.
The warranty does not cover consumables or parts subject
to wear and tear due to normal use of the product, all parts
typically subjected to sliding or rolling friction, parts
potentially exposed to oxidation or corrosion (copper or
metal alloy contacts, mechanical equipment).
On new devices, the surface finishes (gelcoat/resin, paint,
powder paint, decals, tape, inscriptions, etc.) are guaranteed
for 90 days.
Repairs are performed by trained technical staff at the Ferno
s.r.l. site in Via Zallone 26- 40066 Pieve di Cento (BO), Italy
or at the Customer's premises if suitable arrangements with
Ferno s.r.l.'s Customer Service have been made.
Technical support at the Customer's premises must be
arranged beforehand and involves a refund of costs incurred
and documented on request.
For information on the costs of technical support, please
contact the relevant department at Ferno s.r.l..
Repairs are guaranteed for 6 months from the date of
repair. This warranty applies only when the product is used
according to the instructions in the user manual provided.
Misuse and negligence invalidate this warranty.
The warranty is valid from the day the product is shipped
from Ferno s.r.l., and the shipping costs are not covered by
this warranty. Ferno s.r.l. is not liable for damages incurred
during shipment or due to misuse of the product.
Ferno s.r.l. accepts no liability for products manufactured
by others.
The warranty is rendered null and void in the case of:
- failure to observe the operating instructions,
- misuse,
- inappropriate use or handling,
- intervention by unauthorised personnel
- damage during transport due to improper packaging of
items returned by the user,
- failure to perform periodic maintenance or preventive
checks (see definitions in section Maintenance
- failure to use original spare parts.
In cases not covered by the warranty, Ferno will not cover
the transport costs for sending or returning the product.
© Ferno S.R.L. ScoopEXL - Rel.31102023 - ENG
10 - WARRANTY
Maintenance),
10.2 Limitation of liability
If a product is found to be defective, Ferno s.r.l. will
repair, replace it, or refund the purchase price. Under no
circumstances can Ferno s.r.l. be held liable for more than
the selling price of the product. The buyer accepts these
conditions for all types of damage. Ferno s.r.l. does not offer
other warranties, either express or implied, or any implied
warranties of saleability or fitness for a particular purpose
for its own products, or those manufactured by others.
In case of infringement of the limited warranty, any legal
actions must be filed within one year from the date on which
the infringement was, or should have been, discovered.
Ferno s.r.l. reserves the right to terminate the warranty of
the products sold:
- if the labels or plates bearing the Manufacturer's logo and/
or the serial or registration number are rendered illegible or
removed;
- if the product has undergone modifications, repairs or
treatment not authorised by Ferno.
- if the product is not used in compliance with the
instructions, and/or used for purposes other than those for
which it was designed;
- further to the conditions indicated in section "Warranty
Terms and Conditions". .
Ferno s.r.l. cannot, in any event, be held liable for direct or
indirect damage due to usage that is non-compliant with the
instructions in the user manual or the intended purpose of
the product.
10.3 Warranty claims
Contact Ferno's Customer Service immediately if you
receive a product that is suspected to be defective. An agent
will assist the customer through the complaints procedure.
Before returning a product to Ferno s.r.l., contact Ferno's
Customer Service to request authorisation.
10.4 Complaints
Any complaints must be communicated to the reseller, or to
Ferno s.r.l.'s Customer Service, within 5 days of receipt of
the product or of discovery of the alleged defect.
Claims or disputes regarding a single product shall not
release the buyer from the obligation to collect and pay for
other products in the order, unless otherwise agreed with the
seller.
10.5 Return authorisation
No return will be accepted without the prior approval of
Ferno s.r.l..
Products returned for business reasons, or for reasons
not relating to nonconformity, will be accepted only after
verification of their condition by Ferno s.r.l.'s qualified
personnel.
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