Troubleshooting; Common Product Questions - Horizon Fitness MATRIX ICR50 Manual

TROUBLESHOOTING

COMMON PRODUCT QUESTIONS

ARE THE SOUNDS MY EXERCISE BIKE MAKES NORMAL?
Our exercise bikes are some of the quietest available
because they use belt drives and friction free magnetic
resistance. We use the highest grade bearings and belts to
minimize noise. However, because the resistance system
itself is so quiet, you will occasionally hear other slight
mechanical noises. Unlike older, louder technologies, there
are no fans, friction belts, or alternator noises to mask
these sounds on our exercise bikes. These mechanical
noises, which may or may not be intermittent, are normal
and are caused by the transfer of significant amounts of
energy to a rapidly spinning flywheel. All bearings, belts
and other rotating parts will generate some noise which
will transmit through the casing and frame. It is also normal
for these sounds to change slightly during a workout and
over time because of thermal expansion of the parts.
WHY IS THE EXERCISE BIKE I HAD DELIVERED
LOUDER THAN THE ONE AT THE STORE?
All fitness products seem quieter in a large store showroom
because there is generally more background noise than
in your home. Also, there will be less reverberation
on a carpeted concrete floor than on a wood overlay
floor. Sometimes a heavy rubber mat will help reduce
reverberation through the floor. If a fitness product is
placed close to a wall, there will be more reflected noise.
10
PROBLEM: The exercise bike makes a squeaking or chirping noise
Verify the following:
1) The exercise bike is on a level surface
2) Loosen all bolts attached during the assembly process, grease the threads, and tighten again
PROBLEM: Seat or handlebar post move after locked into position
• Make sure the adjustment knob is tightened
PROBLEM: Clicking noise with each pedal revolution
1) Check shoelaces to make sure the aglet is not tapping the bike as the pedals turn
2) Assure pedal straps are tight and that no excess strap on inner part
of pedal is catching on the crank arm as it turns
3) Assure that pedals are tight on crank arms
PROBLEM: Clicking noise when flywheel rotates
1) Ensure nothing is touching flywheel
2) Check for noisy flywheel bearings
3) If flywheel bearings are noisy or rough have authorized service technician replace flywheel hub assembly
PROBLEM: Knocking noise or play felt in pedals/cranks
1) Make sure pedals are tight on crank arms
2) Make sure crank bolts are tight. If loose, apply blue loctite 242 to threads and tighten crank
3) If problem persists check the bottom bracket for looseness
4) If bottom bracket is loose contact authorized service technician for replacement of bottom bracket bearings
PROBLEM: Rocking or movement while in use
1) Using a hex wrench, check the attachment bolts on the front and
rear stabilizers and make sure they are tight
2) Assure the bike is level by checking the leveling feet on the bottom of the front and rear stabilizers