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Troubleshooting
Battery Low Message
The battery in your meter allows you to save your settings and other information. If your battery
expires you may lose this information and you will need to replace your meter.
If you see "Battery Low" message or other battery warning messages do the following:
1. Check the software version running on your meter. To do this, run a software version report.
Refer to System Software Version Report.
2. If your machine is running software version 8.3.03 or below, the Battery Low message can
appear prematurely and is typically resolved by updating your software.
a.
To update your software, refer to Procedures for Downloading New Postal
procedures include checking for and downloading system updates.
3. If the software version is 8.3.06 or above and your battery message still displays, your meter
may need to be replaced (free of charge). Contact customer service. Refer to Getting
Troubleshooting Communications Problems
This topic covers problems associated with connecting to the PB Data Center. In order to troubleshoot
connection problems you need to know how you are connecting to the PB Data Center. Refer to How
You Connect to the PB Data
You need to verify that you are able to connect to the internet.
l
o
To make sure you do not have problems with your internet connection refer to
Troubleshooting Your Internet Connection .
For possible issues with PC Meter Connect, refer to Troubleshooting PC Meter
o
Troubleshooting Your Internet Connection
Verify that you are able to connect to the internet.
Check your internet connection and firewall configuration
1. Check to make sure you have an Internet connection. Go to http://www.pb.com f rom your PC. If
it displays, the Internet connection is working.
Pitney Bowes
Operator Guide
Center.
January 2024
Rates. These
Help.
Connect.
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Table of Contents
Troubleshooting
