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Maintenance and Support 67
Send correspondence to:
Clarity Medical Systems, Inc.
5775 West Las Positas Blvd.
Pleasanton, CA 94588
USA
Email
service@retcam.com
Our US technical support staff will respond to your questions as soon as a staff
member is available. In most cases, you should receive an answer within 48 hours.
Complex questions that require testing or special research may take longer.
+
Note: Questions about products no longer under warranty and questions
other than to explain ordinary use of the product may incur service charges.
Please ask for an hourly quotation before incurring charges.
Service Information
Service information is available separately in the RetCam3 Service Manual.
RetCam3 components are typically return-to-factory components and can be
repaired by only Clarity personnel and/or our qualified distributors. The Service
Manual contains information on user-replaceable parts and/or instructions to
remove components for return for factory repair.
RetCam3 User Manual
PN 21-100375 Rev. A
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