Common Troubleshooting Scenario - Avaya J100 Manual

Troubleshooting

Common troubleshooting scenario

Condition
Either of the following is observed:
• Avaya J100 Expansion Module display screen is dark.
• The expansion module lines are not displayed.
• The action on Avaya J100 Expansion Module does not cause the corresponding result on the
phone.
• The action on the phone does not cause the corresponding result on Avaya J100 Expansion
Module.
• After the upgrade or downgrade is completed, the connection to Avaya J100 Expansion
Module is lost.
Solution
1. Check if the phone has the power supply.
2. Check if Avaya J100 Expansion Module is attached to the phone correctly and the
connection cable is not damaged.
3. Reboot the phone. The expansion module will reboot automatically.
4. Plug Avaya J100 Expansion Module connection cable out and in.
January 2024 Using Avaya J100 Expansion Module for SIP
Comments on this document? infodev@avaya.com
24