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Troubleshooting - Avaya 100A Installation And User Instructions Manual

Analog interface module (for connection with the 6416d+m and 6424d+m telephones)

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NOTES: The system manager may choose to administer a feature button on the telephone to provide you visible
indication of the status of the second line used on Setting 2. Then, whenever the analog adjunct is active on
the second line, the green light next to the button goes on.
Switch translation changes may be needed if the 100A module is optioned for Setting 2. See your system
manager.
---------- General Information on the 100A Module ----------
• The 100A module can be installed in the desktop stand of the Modular 6416D+M (6416D02A) and 6424D+M
(6424D02A) telephones for increased set functionality.
• Through a 6-position RJ11-type jack, the 100A module provides connection between these 6400 Series telephones
and analog adjuncts such as answering machines, fax machines, modems, analog speakerphones, and TDD
machines commonly used by the hearing impaired.
NOTE: The 100A module is capable of supporting V.90 Series modem communication rates. However, the maximum
modem communication rate cannot be guaranteed because it is limited by the quality of the
end-to-end channel. Also note that only DTMF (Dual Tone Multi-Frequency) dialing is supported by the
100A module.
• The 100A module will work ONLY if it has auxiliary power. When the auxiliary power source is turned on, the
100A module will automatically power up.
• You MUST use an 8-wire line cord from the telephone to the power supply. If you have only a 2-wire line cord,
replace it with the 8-wire cord that comes with the power supply.
• If there is a power outage and the auxiliary power source shuts off, the telephone will continue to work, but the
100A module will NOT function.
• This 100A module has been specially designed so that the voice quality of the analog adjunct connected to the
module is equivalent to the performance of the analog adjunct when it is connected to an analog port on a
®
DEFINITY
switch. (This is true only for switches which use United States transmission levels.)
• The 100A module also has a special detector which senses if the analog adjunct is on-hook or off-hook, and the
module, therefore, is able to disconnect the analog adjunct at the end of a call. However, whether the analog
adjunct responds to a request to hang up depends on the design of the analog adjunct.
• The manner in which the telephone and the analog adjunct interact depends on the switch release to which your
telephone is connected. (Your system manager can give you more information about the switch release.)
On DEFINITY Enterprise Communications Server (ECS) releases prior to Release 8.1, the analog adjunct
shares the telephone line with the voice terminal. Therefore, while the telephone is being used, you cannot
use the analog adjunct at the same time, or vice versa.
On the DEFINITY ECS Release 8.1 and later, the telephone and the analog adjunct can be assigned separate
telephone lines, and thus the voice terminal and analog adjunct can be used simultaneously.
NOTE: The telephone display provides visible indication whether the module has power. A "+" appears in the upper
right of the time/date display if there IS power to the module. A "-" appears on the time/date display if the
module does NOT have power.
Problem
There is no power to the module.
The module does not have dial tone.

---------- Troubleshooting ----------

1
Check all the cords to make certain they are securely connected at both
ends.
2
Make certain that the power cord connecting the auxiliary supply to the
telephone is an 8-wire cord.
1
Check that the module has power. If the "
upper right of the time/date display, check the items below.
2
Check all the cords on the module and the auxiliary power supply to make
certain they are securely connected at both ends.
3
Make sure that the switches on your module are set correctly. Use the
section titled, "The 100A Analog Interface Module Option Switches"
earlier in these instructions.
Solution
4
-
" indication appears in the

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