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1.3
Warranty
Kalfire products are manufactured with
meticulous precision from premium materials.
Despite this, should an error or defect become
apparent, Kalfire will provide warranty coverage
according to the following provisions.
Warranty conditions:
1.
The warranty period for Kalfire gas
appliances amounts to two years from the
procurement date, that must be clearly
legible on the proof of purchase.
2.
The warranty period of 2 years does not
apply to discolouration of the varnish on
the flat or design; in this case a warranty
period of 1 year applies.
3.
Glass and rubber seals are excluded from
the warranty.
4.
Physical and chemical influences from
outside during transport, storage or
installation are not covered by the
guarantee.
5.
The gas fire must be installed by a
technician approved by Kalfire according to
this Installation Manual and in compliance
with all relevant national and regional
standards in force.
6.
Kalfire assumes no responsibility for errors
or defects related to the installation of the
gas fire. Placing of the appliance, the
quality and material choice of the finished
product and a check as to the correct
operation of the concentric flue duct
system are the responsibility of the
fireplace dealer approved by Kalfire.
7.
The warranty covers no right whatsoever to
compensation in the event that the
appliance cannot be used.
8.
Should disruption occur within the warranty
period caused by a manufacturing error or
material defect, Kalfire will deliver the
components needed for repair to the
installer of the gas fire, without paying
compensation for dismantling or assembly.
9.
Renewing or replacing components that fall
under the scope of the guarantee do not
extend the duration of the warranty.
10. Should the Kalfire-approved installer be
unable to rectify the problem covered by
the warranty, then he is entitled upon his
own express desire to request Kalfire to
assume responsibility for doing so (only
valid in the Benelux, Germany, France and
the United Kingdom).
11. Verification or repair of an entire gas fire or
parts thereof can only take place by
appointment, after prior consultation
between Kalfire and the installer approved
by Kalfire.
12. A dated proof of purchase must be
presented to Kalfire should a possible
home repair service (only available in the
Benelux, Germany, France and the United
Kingdom) be carried out within the
warranty period.
13. In the event of home repair service outside
the warranty period, material costs, working
hours and call-out charges will apply.
The warranty is not applicable in the following
circumstances:
1.
If the warranty provisions have not been
complied with, in part or in full.
2.
If alterations to the appliance have been
brought about without Kalfire's written
permission to do so.
3.
If the appliance passes into new ownership.
4.
If the appliance has not been fitted
according to the Installation Manual and/or
has not been used according to the user
instructions.
5.
Should deviation from the Kalfire
specifications have occurred in any way or
form during installation of the concentric
flue duct system.
6.
Should deviation from the Kalfire
specifications have occurred in any way or
form during configuration of the decorative
elements, including possible ceramic wood
logs on the burner bed.
7.
Damage attributable to external causes
(shocks, lightning, falling, flooding or
overheating of the appliance) during
transport, storage or installation.
8.
Should the appliance be impacted by
neglect, improper use and/or gross
negligence.
9.
If the repair or delivery of individual parts
be carried out by another manufacturer or
by a professional technical fitter who has
not been approved by Kalfire.
6
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