Mitel MiVoice 6940 User Manual
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Mitel MiVoice 6940 User Manual

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Mitel MiVoice 6940/6940w IP Phone
RELEASE 2.0.0 SP1 USER GUIDE
58016703 REV00
November, 2022

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Summary of Contents for Mitel MiVoice 6940

  • Page 1 Mitel MiVoice 6940/6940w IP Phone RELEASE 2.0.0 SP1 USER GUIDE 58016703 REV00 November, 2022...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commit- ment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
  • Page 3 Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement.

  • Page 4: Table Of Contents

    Installation and setup ......4 Cleaning the Mitel MiVoice 6940 IP phone touchscreen ..4 Tips for your comfort and safety .
  • Page 5 Customizing your phone ......19 Using the Settings menu ......20 Status .
  • Page 6 Receiving calls ....... 72 Answering an incoming call ......72 Manually forwarding an incoming call .
  • Page 7 Moving audio from an active mobile call between your mobile phone and Mitel MiVoice 6940 IP phone ......131 PCLink for 6940 IP Phone .
  • Page 8 Warranty repair services ......165 After warranty service ......166...

  • Page 9: What's New

    ’ What’s New This section describes the new features or enhancements in MiNet Release 2.0.0 SP1. The following table summarizes each new feature or enhancement and provides a link to more informa- tion about the feature. FEATURE/ENHANCEMENT DESCRIPTION LOCATION Addition of 6940w IP Phone to A new variant of the 6940 IP 6940w IP Phone 6940 IP Phone Model Variants...

  • Page 10: Welcome

    The 6940w IP Phone also supports the same accessories as the current 6940 IP Phone. About this guide This guide explains how to use the basic features of your new Mitel MiVoice 6940 IP phone. Not all features listed are available by default. Your System Administrator has the ability to customize many...

  • Page 11: Supporting Documentation

    Supporting documentation To access product documentation: Log in to Mitel MiAccess Portal. In the left-hand menu, click Doc Center. Click DEVICES AND ACCESSORIES. Navigate to IP PHONES > 6900 SERIES > 6900 IP PHONES and select the required document.

  • Page 12: Installation And Setup

    Cleaning the Mitel MiVoice 6940 IP phone touchscreen Repeated use of the Mitel MiVoice 6940 IP phone may lead to a dirty screen. To clean the phone’s screen, Mitel recommends the use of a super fine cotton cloth, cotton swab, or microfiber lens cloth made of microfiber suede (preferably one without sewn hems or similar characteristics that would scratch the surface of the screen).

  • Page 13: Tips For Your Comfort And Safety

    Protect your hearing Your Mitel MiVoice 6940 IP phone has a control for adjusting the volume of the handset, headset, and speakerphone. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.

  • Page 14: Phone Keys

    HONE KEYS EY PANEL Phone keys Key panel The following sections describe the various Mitel MiVoice 6940 IP phone key functions and how they can help you make and manage your calls and caller information. Goodbye Key Dialpad Hold Key...

  • Page 15: Key Description

    Programmable Keys Voicemail Key LCD Touchscreen Key description The following table describes the keys on the Mitel MiVoice 6940 IP phone: Description Contacts key - Displays a list of your contacts. For more information, see “Contacts”. Call History key - Displays a list of your missed, outgoing, and answered calls.

  • Page 16: Input Methods

    Dialpad keys The Mitel MiVoice 6940 IP phone has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. These dialpad keys can be used to dial a phone number to make a call (see “Making...
  • Page 17 HONE KEYS NPUT METHODS Dialpad Key Description 5 JKL Dials 5 When entering text, this key enters J with one press, K with two presses, and L with three presses. 6 MNO Dials 6 When entering text, this key enters M with one press, N with two presses, and O with three presses.

  • Page 18: On-Screen Keyboard

    # / \ @ On-screen keyboard In addition to the Mitel MiVoice 6940 IP phone’s dialpad keys, an on-screen international keyboard is available for character input. The on-screen international keyboard automatically displays in various appli- cations when character input is required.
  • Page 19 HONE KEYS NPUT METHODS è é ê ë ē ĕ ė ù ú û ü ì í î ï ī į ò ó ô õ ö œ ø à á â ã ä å æ ā ç ć č ƚ ñ...

  • Page 20: Getting Started

    ETTING STARTED OVERVIEW Getting started The Mitel MiVoice 6940 IP phone must be set up and be configured by the System Administrator prior to its first use. UI overview Navigation UI navigation is performed using the LCD touchscreen: Press and hold a programmable key to configure the programmable key (see “Configuring and using...

  • Page 21: Phone And Network Status Indicators

    ETTING STARTED OVERVIEW Phone and network status indicators There are icons that display on the phone to indicate the status of the phone and network. These icons display on the upper right corner of the Home screen. The following table identifies and describes the phone and network status indicators on the Home screen. Icon Description Network Connected - The Network Connected...
  • Page 22 (Integrated DECT Headset, Bluetooth, or USB) connection has been detected. For more information on headset functionality, “Bluetooth” “Mitel Integrated DECT Headset”. Mobile Phone Connected - The Mobile Phone Connected icon displays on the Home screen when a mobile phone connection has been detected.

  • Page 23: Programmable Keys, State-Sensitive Softkeys, And The Prime Line Key

    ETTING STARTED OVERVIEW Icon Description Do Not Disturb - The Do Not Disturb (DND) icon displays on the Home screen when the DND feature is enabled. When DND is enabled, callers calling into the phone may hear a DND signal and a "Do Not Disturb"...

  • Page 24: Call Screen

    ETTING STARTED OVERVIEW for information on how to program the programmable keys using the phone. Contact programmable keys” your System Administrator for details on what features are available to be programmed through the MiVoice Business call server. The state-sensitive softkeys change depending on the state of the phone and are used to perform different functions when the phone is an idle, connected, outgoing, or busy state.

  • Page 25: Screen Saver

    ETTING STARTED OVERVIEW Additionally, if the call is on the Prime Line key, the Prime Line key changes to reflect the status of the line as per the following table. Icon Description (Blinking) Indicates the prime line is ringing due to an incoming call.
  • Page 26 ETTING STARTED OVERVIEW Icon Description Call Forward Always- The Call Forward Always icon displays on the screen saver when the feature is enabled. Call Forward Always allows you to quickly enable and disable call forwarding for all calls on your phone even if you have other call forward modes enabled through your Call Forward settings menu.

  • Page 27: Customizing Your Phone

    USTOMIZING YOUR PHONE Customizing your phone You can customize your phone and view your phone status by pressing the (Settings) key, opening the Settings menu. This menu provides a single location to access all your phone settings. The following phone settings can be configured through the Settings menu: Icon Option Status...

  • Page 28: Using The Settings Menu

    USTOMIZING YOUR PHONE SING THE ETTINGS MENU Using the Settings menu Press the (Settings) key on the phone to enter the Settings menu. Tap the applicable icon to enter the respective settings menu. Swipe up and down to scroll through available lists and tap an on-screen item to select the item. Use the dialpad keys or the on-screen keyboard to enter characters.
  • Page 29 USTOMIZING YOUR PHONE TATUS : When IP Phone is connected via Wi-Fi the LAN and PC ports will be disabled, the speed and NOTE duplex values will display "Disabled”. Phone Info: • General phone-related information such as model number, hardware and call server revisions, main firmware version, boot version, and Cordless Handset Version.
  • Page 30 USTOMIZING YOUR PHONE TATUS Network DHCP Info – Network Static QoS –...
  • Page 31 USTOMIZING YOUR PHONE TATUS Port Info – Phone Info –...

  • Page 32: Language

    To view further information on the selected status item, tap the screen on the right and swipe up and down to scroll through the status items. Language The Mitel MiVoice 6940 IP phone supports the following languages: English • French •...

  • Page 33: Call Forward

    Tap the Save softkey to save your changes. Call Forward Call Forward on the Mitel MiVoice 6940 IP phone allows incoming calls to be forwarded to another desti- nation. You can enable your calls to be forwarded: When your phone is busy (individual settings for internal and external incoming calls).
  • Page 34 USTOMIZING YOUR PHONE ORWARD NOTE A Call Forward Always programmable key can be created that allows you quickly enable Always mode without having to enter the Call Forward settings menu. For more information on the Call Forward Always programmable key, see “Call Forward Always”.

  • Page 35: Bluetooth

    : For more information on how to use the MobileLink features, see“MobileLink”. NOTE The phone also supports the use of Bluetooth devices such as, the Mitel Cordless Bluetooth Handset, the Mitel S720 Bluetooth Speakerphone, or a Bluetooth headset as an alternate audio device. Using the Bluetooth settings menu, you can enable and disable Bluetooth functionality on your phone as required.

  • Page 36: Enabling Bluetooth Functionality

    Manually disconnecting the device using the device’s native UI will not prevent an automatic reconnection. You must either disconnect using the Bluetooth menu on the Mitel MiVoice 6940 IP phone, "forget" the device, or the device must be out of range to circumvent the auto reconnect process.

  • Page 37: Pairing A Bluetooth Device

    USTOMIZING YOUR PHONE LUETOOTH Swipe the Bluetooth toggle switch to the right to enable Bluetooth functionality. When Bluetooth functionality is enabled, a Bluetooth enabled icon appears in the status bar on the Home screen. Pairing a Bluetooth device Press the ( Settings) key on the phone to enter the Settings menu.
  • Page 38 USTOMIZING YOUR PHONE LUETOOTH : The Mitel MiVoice 6940 IP phone scans for supported Bluetooth devices when viewing the NOTE list of available devices. Refer to the respective Bluetooth device documentation for discovery and pairing procedures that must be performed on your Bluetooth device.
  • Page 39 Mitel MiVoice 6940 IP Phone and the respective mobile phone or Bluetooth device. Ensure the pairing code matches on both devices and tap Yes on the Mitel MiVoice 6940 IP Phone and acknowledge the pairing request on your mobile phone or Bluetooth device.

  • Page 40: Forgetting A Bluetooth Device

    USTOMIZING YOUR PHONE LUETOOTH When a paired Bluetooth Handset loses connectivity with the 6940 IP Phone, a warning message displays icon appears in the status bar. Tap OK to clear the message. on the Home screen and an Additionally, an icon appears on the screen saver bubble when the phone is in screen saver mode.
  • Page 41 USTOMIZING YOUR PHONE LUETOOTH Tap the options icon beside the Bluetooth device you want to forget and tap the Forget softkey. A confirmation message displays on screen.

  • Page 42: Disconnecting A Connected Bluetooth Device

    USTOMIZING YOUR PHONE LUETOOTH Tap Yes to forget the Bluetooth device. The Bluetooth device is removed from the list of Paired Devices. Disconnecting a connected Bluetooth device To disconnect a connected Bluetooth device: Press the (Settings) key on the phone to enter the Settings menu. Tap the Bluetooth icon.
  • Page 43 USTOMIZING YOUR PHONE LUETOOTH Tap the connected Bluetooth device you want to disconnect. The Bluetooth device is disconnected. Tap the OK button to acknowledge the successful disconnection.s...

  • Page 44: Renaming A Paired Bluetooth Device

    USTOMIZING YOUR PHONE LUETOOTH Renaming a paired Bluetooth device To rename a paired Bluetooth device: Press the (Settings) key on the phone to enter the Settings menu. Tap the Bluetooth icon. Ensure Bluetooth functionality is enabled. If it is not enabled, swipe the Bluetooth toggle switch to the right to enable Bluetooth functionality.

  • Page 45: Connecting To A Different Or Disconnected Bluetooth Device

    USTOMIZING YOUR PHONE LUETOOTH A pop up dialog appears allowing you edit the name of the Bluetooth device. Edit the name of the device using the on-screen keyboard tap the Save softkey to save your changes. Connecting to a different or disconnected Bluetooth device To connect to a different or disconnected Bluetooth device: Press the ( Settings) key on the phone to enter the Settings menu.
  • Page 46 If connecting a mobile phone, depending on the connection state of the mobile phone, you may need to retry multiple times before the mobile phone connects successfully. Additionally, your Mitel MiVoice 6940 must be connected to the MiVoice Business phone system to connect your mobile phone.

  • Page 47: Audio

    (Speaker/Headset) key. Ring Tones There are a total of 20 (10 modern and 10 classic) distinct ring tones available for selection on the Mitel MiVoice 6940 IP phone. Two different ring tones can be configured for incoming calls from internal numbers and external numbers.

  • Page 48: Audio Path

    Press the Save softkey to save your changes. Audio Path The Mitel MiVoice 6940 IP phone allows you go "handsfree" when handling incoming and outgoing calls by supporting the use of a headset (Integrated DECT Headset, Bluetooth, USB, or through speakerphone mode.

  • Page 49: Headset

    USTOMIZING YOUR PHONE UDIO Headset When using the handset, pressing (Speaker/Headset) key on the phone switches to the headset. Pressing (Speaker/Headset) key again switches to the speakerphone. When using the headset or speakerphone, lift the handset to switch to the handset. To configure the audio path: (Settings) key to enter the Settings menu.

  • Page 50: Display

    The Display setting allows you to set the following on your phone: Brightness Settings: • The Brightness Level setting on the Mitel MiVoice 6940 IP phone allows you to set the amount of light that illuminates the LCD display. Screen Saver Settings: •...
  • Page 51 USTOMIZING YOUR PHONE ISPLAY The Dimmer Level setting defines how brightly you want the screen to be illuminated when the screen saver is displayed. : Availability of the above display settings is dependent on how your account is configured on the NOTE MiVoice Business call server.

  • Page 52: Voice Services

    Press the Save softkey to save your changes. Voice Services The Mitel MiVoice 6940 IP phone can be configured to provide remote workers access to the same rich communications capabilities as in-office workers using Voice Services. : Voice Services should be configured by your System Administrator or under his/her direction.
  • Page 53 Ensure that a WLAN adapter is connected to the phone. The phone displays an error if it is not connected to a WLAN adapter. To set up a WLAN adapter, see the Mitel WLAN Adapter Administration Guide or contact your system administrator.
  • Page 54 USTOMIZING YOUR PHONE Select an SSID (that is, the name of a Wi-Fi network, for example, Mitel Secure) from Available Networks to connect. If the SSID is secured, a password prompt appears. : SSIDs with UTF-8 characters are not supported.
  • Page 55 USTOMIZING YOUR PHONE The connected SSID (Mitel Secure) is listed under Saved Network. If the password you entered is incorrect, a Connection failed alert appears. To reenter the password, select Retry; to cancel the connection attempt, select Cancel.
  • Page 56 USTOMIZING YOUR PHONE : If the password that you entered is incorrect, the phone normally displays the option to retry. NOTE In some cases, an incorrect password is accepted by the WLAN adapter but on reboot the Wi-Fi app auto pops up if phones fails on DHCP due to misconfiguration. You must enter the correct pass- word again for the SSID.

  • Page 57: Connecting To Wi-Fi On 6940W Ip Phone

    USTOMIZING YOUR PHONE Connecting to Wi-Fi on 6940w IP Phone The 6940w IP Phone has built-in wireless connectivity and functions as an 802.11a/b/d/g/n dual-band wireless network device which allows your phone to join a secure, high-speed network. You can connect your phone to either a enterprise network or a home network: Connecting to a WPA2 Enterprise network •...

  • Page 58: Connecting To A Wpa2 Enterprise Network

    Connecting to a WPA2 Enterprise network Navigate to Settings > Wi-Fi. The Available Networks settings menu is displayed. Select the name of the enterprise Wi-Fi network; for example, Mitel from Available Networks. : You can connect to only one network at a time. NOTE...
  • Page 59 NOTE : If you enter an incorrect password, the following dialog box appears. Ensure you enter the correct NOTE password. The Save and Connect? dialog box appears. Tap Yes to connect. The connected network (Mitel) is listed under Saved Network.

  • Page 60: Connecting To A Home Network

    USTOMIZING YOUR PHONE : After the phone connects to Wi-Fi, LAN and PC ports are disabled (as it relates to network NOTE communications). To disconnect from Wi-Fi and use the LAN port again, under Saved Network tap Disconnect softkey. Tap Close softkey to return to the Settings menu. Connecting to a home network Navigate to Settings >...
  • Page 61 USTOMIZING YOUR PHONE Select an SSID (that is, the name of a Wi-Fi network; for example, Home Network) from Available Networks tap Connect softkey. If the SSID is secured, a password prompt appears. : You can connect to only one SSID at a time. The SSID can be any alphanumeric, case-sensi- NOTE tive entry from 2 to 32 characters.

  • Page 62: Wi-Fi Network Connected/Wi-Fi Network Disconnected

    USTOMIZING YOUR PHONE The Save and Connect? dialog box appears. tap Yes to connect. The connected network (Home Network) is listed under Saved Network. : After the phone connects to Wi-Fi, LAN and PC ports are disabled (as it relates to network NOTE communications).

  • Page 63: Restart

    USTOMIZING YOUR PHONE ESTART If your phone is disconnected from the Wi-Fi network Wi-Fi disconnected symbol is shown in the Status bar of the Home screen Restart The Restart setting allows you to restart your phone. You may need to restart your phone if you have been asked to do so by your System Administrator should you experience any unexpected behavior.
  • Page 64 USTOMIZING YOUR PHONE ESTART When the prompt, Restart Phone? appears, tap Yes to restart the phone. If you do not wish to restart your phone, press No or the Cancel softkey. : Your phone will be temporarily out of service during the restart process. NOTE...

  • Page 65: Configuring And Using Programmable Keys

    If Mitel M695 Programmable Key Modules (PKMs) are attached to the phone, you can configure up to an additional 28 keys on each PKM. The Mitel MiVoice 6940 IP phone allows up to three PKMs on each phone. For more information about PKMs, see “Mitel M695 Programmable Key Module...

  • Page 66: Pkm Led Indicator

    PKM LED I ONFIGURING AND USING PROGRAMMABLE KEYS NDICATOR : Programming keys using the press-and-hold method is dependent on your Class of Service NOTE settings defined for your account on the MiVoice Business call server. PKM LED Indicator If a M695 PKM key is configured as a line key, the LED beside the key indicates the line status. The LED turns ON (solid red) when the line is active, turns OFF when the line is idle, and blinks (blinking red) when the line is ringing.

  • Page 67: Other Features

    ONFIGURING AND USING PROGRAMMABLE KEYS THER EATURES Other Features Phone Lock By programming a Phone Lock key you can lock your phone to prevent the phone from being used or configured. Phone Lock prevents access to all the features on the phone, with the following exceptions: Unlocking the set via a user PIN.

  • Page 68: Call Forward Always

    ONFIGURING AND USING PROGRAMMABLE KEYS THER EATURES : When the phone is in “Locked” state, a lock icon will appear on the screen saver. NOTE To unlock the phone: Tap the Phone Lock key again. At the "Enter PIN:" prompt, enter your pin number using the dialpad keys and tap the Enter softkey. Call Forward Always Programming a Call Forward Always key allows you to quickly enable and disable call forwarding for all calls on your phone even if you have other call forward modes enabled through your Call...
  • Page 69 ONFIGURING AND USING PROGRAMMABLE KEYS THER EATURES Tap the Save softkey. To enable Call Forward Always: Press the key that you have programmed with Call Forward Always functionality.When Call Forward Always is enabled, a (Call Forward Always) icon is displayed in the status bar. If a number is already programmed, tap Activate to enable forwarding to the current number If a number has not been programmed, enter a new destination number using the dialpad keys and then tap the Activate softkey.

  • Page 70: Do Not Disturb

    ONFIGURING AND USING PROGRAMMABLE KEYS THER EATURES To disable Call Forward Always: Press the key that you have programmed with Call Forward Always functionality. When Call Forward Always is disabled, a (Call Forward Always) icon is removed from the status bar.
  • Page 71 ONFIGURING AND USING PROGRAMMABLE KEYS THER EATURES Tap the Save softkey. To enable Do Not Disturb: Tap the key that you have programmed with Do Not Disturb functionality. (DND) icon is displayed in the status bar and the Do Not Disturb key When DND is enabled, a turns red.

  • Page 72: Mobile/Pc Line

    The Mitel MiVoice 6940 IP Phone supports Mobile/PC Line, a feature that provides seamless mobile integration using Bluetooth wireless technology. This feature allows you to: Sync your mobile phone’s contact list and call history with your Mitel MiVoice 6940 IP phone. •...

  • Page 73: Account Codes

    ONFIGURING AND USING PROGRAMMABLE KEYS THER EATURES Indicates the mobile/PC line is busy. (Blinking) Indicates an ongoing call with active audio on the mobile phone. (Blinking) Indicates the call on the mobile/PC line is on hold. Indicates the mobile phone is not connected. To program a Mobile/PC Line key: : You can program only one Mobile/PC Line key.
  • Page 74 ONFIGURING AND USING PROGRAMMABLE KEYS THER EATURES your call server. This allows System Administrators the ability to quickly identify groups of calls, which can then be used by different departments for organizational and reporting purposes. The following are the two types of account codes that you can add to a call: Account Code Non Verified: •...

  • Page 75: Account Code Verified

    ONFIGURING AND USING PROGRAMMABLE KEYS THER EATURES To assign a non-verified account code during a call: While on an active call, tap the key that you have programmed with Account Code Non Verified functionality. Enter the digits (up to 12) for the account code using the dialpad keys. Press the # (hash) key.

  • Page 76: Float Keys

    EATURES Float Keys The Mitel MiVoice Business 6940 IP Phone offers 96 programmable, multi-function, self-labeling keys and six intuitive state sensitive softkeys. You can program eight of these keys as Float keys. Float keys are used to display unanswered ringing lines on designated keys where the ringing lines would otherwise be hidden on one of the phone’s application pages.

  • Page 77: Using Float Keys

    ONFIGURING AND USING PROGRAMMABLE KEYS THER EATURES Using Float Keys You can set up more than eight lines to float. As lines ring, they get placed into a queue which will display the first eight in the Float key area. If there are more than eight lines configured to float, as Float Key posi- tions are freed up, the next lines in the queue get displayed.

  • Page 78: Making Calls

    AKING CALLS IALING A NUMBER Making calls This section describes ways to make calls on your Mitel MiVoice 6940 IP phone, using your handset, speakerphone or headset. Dialing a number First, take the phone off-hook by either: Lifting the handset (if the handset is on the cradle) for handset operation.

  • Page 79: Initiating A Callback

    AKING CALLS NITIATING A CALLBACK Initiating a callback The callback feature allows you to be notified when a busy phone becomes free or when a phone has been used after a no-answer condition was encountered. To request a callback when the call you initiated is busy or has not answered: Tap the Call Me Back softkey.

  • Page 80: Receiving Calls

    ECEIVING CALLS NSWERING AN INCOMING CALL Receiving calls When a call is ringing at your extension, the callers name, number, and avatar (if applicable) display on the Call screen. Additionally, the applicable Line key icon flashes indicating the incoming call. If the incoming number matches with a contact stored in the Personal, Mobile or Corporate folder in the Contacts application, then the contact name is displayed.

  • Page 81: Manually Forwarding An Incoming Call

    ECEIVING CALLS ANUALLY FORWARDING AN INCOMING CALL For headset operation, press the (Speaker/Headset) key or the answer button on your headset • (if available). Your phone must be configured to use the Headset audio path. : The audio path setting you selected in the Settings > Audio > Audio Path menu determines if the NOTE call goes to the speakerphone or headset.

  • Page 82: Handling Calls

    ANDLING CALLS LACING A CALL ON HOLD Handling calls When you are connected to a call, you can use hard keys on the phone to perform various actions, such as placing a call on hold or muting the microphone. Softkeys can also be used to perform actions such as transferring calls or creating multi-party conference calls.

  • Page 83: Transferring A Call

    NOTE nect to the call. Transferring a call There are two types of call transfers that can be performed on the Mitel MiVoice 6940 IP phone: Unattended Transfer: • An unattended transfer is when you transfer a call directly to another extension without consulting with the person receiving the call.

  • Page 84: Creating A Multi-Party Conference Call

    Tap the Transfer softkey or hang up the handset to complete an unattended call transfer Wait for an answer, consult, and then tap the Transfer softkey or hang up the handset to complete an attended transfer. Creating a multi-party conference call The Mitel MiVoice 6940 IP phone supports multiples parties in a conference call.
  • Page 85 ANDLING CALLS REATING A MULTI PARTY CONFERENCE CALL To create a multi-party conference call: Ensure you are on active call with one of the parties with whom you wish to create a conference. Tap the Add User softkey. The active call is placed on hold. Enter the conference target’s number.
  • Page 86 ANDLING CALLS REATING A MULTI PARTY CONFERENCE CALL Wait for an answer, consult, and then tap the Join Calls softkey to create the three-way conference call. NOTE Tapping the Trade Calls softkey swaps the active call with the other party currently on hold. Tapping the Split softkey splits the conference call by placing all callers on hold except for the initial caller.

  • Page 87: Ending A Conference And Transferring Remaining Parties

    NDING CALLS Ending a conference and transferring remaining parties The Mitel MiVoice 6940 IP phone allows a host to easily leave a conference call without disrupting the connection of the other remaining parties. If you are the host of a conference call and want to leave the conference, tap the Leave Call softkey on the phone.

  • Page 88: Managing Calls

    ANAGING CALLS ONTACTS Managing calls The Mitel MiVoice 6940 IP phone has several features that make it easier to manage calls. Three of the main call management features include the Contacts application, the Call History application, and Voicemail. Contacts The Contacts application is your personal phone book and directory, conveniently stored within your phone.

  • Page 89: General Functions

    ANAGING CALLS ONTACTS General functions Accessing and navigating the Contacts application To access and navigate the Contacts application: Press the (Contacts) key. Tap the contact folder you wish to view. : If any of the folders are empty, a "Directory empty" message displays on screen. NOTE Swipe up and down to scroll through the list of contacts.

  • Page 90: Performing A Search

    ANAGING CALLS ONTACTS With the respective contact selected, tap the right arrow button to view the contact’s contact card. Tap to select a number. (Goodbye) key, or Close softkey to exit. Press the Performing a search Search functionality is applied to your Personal and Mobile contact folders and your Corporate contact folder if your corporate directory is configured to be cached.
  • Page 91 ANAGING CALLS ONTACTS : If you do not see a number indicating the amount of contacts beside your Corporate folder, your NOTE corporate directory is configured to be non-cached. See “Performing a search on a non-cached Corporate if your phone is configured to use a non-cached corporate directory. contact folder”...

  • Page 92: Dialing From The Contacts Application

    ANAGING CALLS ONTACTS : Hide the keyboard and press the Reset softkey at any time clear the search field. NOTE When matches are found, tap the applicable contact entry and perform your desired action. Dialing from the Contacts application Dialing can be performed by manually navigating to the contact, selecting a phone number (if the contact has more than one) and then by picking up the handset, or by pressing the Dial softkey, Select button (Speaker/Headset) key.

  • Page 93: Personal Folder Features

    ANAGING CALLS ONTACTS To dial a contact’s phone number. Press the (Contacts) key. (Optional) Tap the search bar, enter the first letters of the contact’s name, and tap the blue return button to initialize the search function. Tap the contact you want to call. (Optional) If the contact has multiple phone numbers defined, press the right arrow button to navigate to the contact card and tap the phone number you wish to call.

  • Page 94: Adding A New Contact To Your Personal Folder

    ANAGING CALLS ONTACTS Adding a new contact to your Personal folder To add a new contact to your Personal folder: Press the (Contacts) key. Tap the Add New softkey. Tap the First Name input field and enter the first name of the personal contact using the on-screen keyboard.

  • Page 95: Editing An Existing Contact In Your Personal Folder

    ANAGING CALLS ONTACTS Tap the number type (Work/Home/Mobile) field and tap the left and right arrow buttons to switch the type of number (either Work, Home, or Mobile). (Optional) Repeat steps 5 and 6 to enter a secondary number. Tap the Save softkey to save the contact to your Personal folder. Editing an existing contact in your Personal folder To edit an existing contact in your Personal folder: Press the...

  • Page 96: Deleting All Contacts From The Personal Folder

    ANAGING CALLS ONTACTS Press the right arrow button to view the contact card for the selected contact and tap the Edit softkey. Tap to select the information you want change and edit using the on-screen keyboard and dialpad keys. Tap theSave softkey to save your changes. Deleting all contacts from the Personal folder Press the (Contacts) key.
  • Page 97 ANAGING CALLS ONTACTS A delete all confirmation message appears on screen. Tap the Yes softkey to delete all contacts from your Personal folder. : Tap the No softkey to cancel the delete process. NOTE...

  • Page 98: Deleting A Contact From The Personal Folder

    ANAGING CALLS ONTACTS Deleting a contact from the Personal folder To delete contacts from your Personal folder: Press the (Contacts) key. (Optional) Tap the search bar, enter the first letters of the contact’s name, and tap the blue return button to initialize the search function. Tap to select the applicable contact and tap the Delete softkey.

  • Page 99: Corporate And Mobile Folder Features

    ANAGING CALLS ONTACTS Tap the Yes softkey to delete the selected contact from your Personal folder. : Tap the No softkey to cancel the delete process. NOTE Corporate and Mobile folder features The Corporate folder contains the contacts that are available through your corporate LDAP directory. The Mobile folder contains your mobile phone contacts (if synchronized).

  • Page 100: Performing A Search On A Non-Cached Corporate Contact Folder

    ANAGING CALLS ONTACTS Performing a search on a non-cached Corporate contact folder To perform a search on a non-cached Corporate contact folder: Press the (Contacts) key. Tap the Corporate folder. Tap the Search softkey or search bar.
  • Page 101 ANAGING CALLS ONTACTS Using the on-screen keyboard, enter all or the first few letters of the contact's last name in the search field. Alternately, you can enter all or the first few letters of the contact's last name followed by a space and all or the first few letters of the contact's first name and tap the blue return key.

  • Page 102: Copying A Corporate Or Mobile Contact To The Personal Folder

    ANAGING CALLS ONTACTS Copying a Corporate or Mobile contact to the Personal folder To copy a contact in your Corporate or Mobile folder to your Personal folder: Press the (Contacts) key. If applicable, for non-cached corporate directories, perform a search as detailed in “Performing a search on a non-cached Corporate contact folder”...
  • Page 103 ANAGING CALLS ONTACTS Tap the right arrow button to view the corporate or mobile contact’s contact card. Tap the Add Contact softkey. A copy confirmation message is displayed.

  • Page 104: Call History

    ANAGING CALLS ISTORY Call History The Call History application is a stored log of all your calls. You can view details of all your outgoing and received calls as well as any calls that were unanswered or missed. Your telephone logs the type of call, information regarding the remote party (name, number, and avatar), and the time of the call.
  • Page 105 ANAGING CALLS ISTORY Indicates an incoming call that was answered (received). To access and use the Call History application: Press the (Call History) key. Type the call type (My Phone, Missed, Outgoing, and Received) to view the respective list of call entries.

  • Page 106: Deleting Entries From The Call History Application

    ANAGING CALLS ISTORY Press the right arrow button beside the selected call entry to display the individual call details. : The call details screen contains the avatar of the caller (if available), the date and time of the NOTE call, and the caller ID details. Tap the Dial softkey or press the (Speaker/Headset) key for speaker or headset operation Pickup the handset for handset operation.
  • Page 107 ANAGING CALLS ISTORY Tap the Delete softkey. A delete all confirmation message appears on screen. Tap the Delete softkey again to delete all entries in the Call History application. : Tap the Cancel softkey to cancel the delete process. NOTE To delete all entries from a call type folder: Press the (Call History) key.
  • Page 108 ANAGING CALLS ISTORY Tap the Delete softkey. A delete all confirmation message appears on screen. Tap the Delete softkey again to delete all entries in the selected call type folder. : Tap the Cancel softkey to cancel the delete process. NOTE To delete individual entries from a call type folder: Press the...
  • Page 109 ANAGING CALLS ISTORY Tap the Delete softkey. A delete confirmation message appears on screen. Tap the Delete softkey again to delete the individual call entry. : Tap the Cancel softkey to cancel the delete process. NOTE...

  • Page 110: Copying Entries To The Personal Folder In The Contacts Application

    ANAGING CALLS ISTORY Copying entries to the Personal folder in the Contacts application To copy a Call History entry to the Personal folder in the Contacts application: ( Call History) key. Press the Tap the applicable call type folder. Tap to select the call entry you want to copy to your Personal folder in your Contacts application. Tap the Add Contact softkey.

  • Page 111: Missed Calls Indicator

    ISTORY Missed calls indicator The Mitel MiVoice 6940 IP phone has a missed calls icon located on the status bar that indicates the number of calls that went unanswered. As the number of unanswered calls increment, the information associated with the calls are stored in the Call History application under the Missed call folder.

  • Page 112: Voicemail

    : Voicemail functionality must be configured by your System Administrator. NOTE When voicemail functionality is enabled, the MWI LED on the Mitel MiVoice 6940 flashes red and (Voicemail) icon displays on the status bar indicating that voicemail messages are available.
  • Page 113 If your phone is idle, tap the Call softkey. When you are connected to your message center, follow the audio prompts to perform any applicable actions. : For more detailed information on voicemail features and functionality, see the Mitel MiVoice Busi- NOTE ness Voice Mail User Guide.

  • Page 114: Visual Voicemail

    ANAGING CALLS ISUAL VOICEMAIL Visual voicemail : Visual voicemail functionality must be configured by your System Administrator. NOTE Visual voicemail allows you to visually interact with your voicemail. Visual voicemail displays an accurate count of your voicemail messages on the status bar and the screen saver. The count on the screen saver is a total of missed calls and voicemail messages.

  • Page 115: Enabling Voicemail Application

    ANAGING CALLS ISUAL VOICEMAIL Enabling voicemail application To enable voicemail application: Press the (Settings) key on the phone to enter the Settings menu. Tap Voicemail. Tap the key opens Voicemail App checkbox to select the checkbox. Tap Save.

  • Page 116: Logging Into Your Voicemail

    ANAGING CALLS ISUAL VOICEMAIL : For security reasons, the password can be enabled only from the user login screen. NOTE Logging into your voicemail To log into your voicemail: Press the (Voicemail) key. Tap the Passcode field and enter the passcode. (Optional) Tap the Remember passcode checkbox to select the checkbox : If Remember passcode checkbox is selected, the phone stores your passcode and launches your NOTE...

  • Page 117: Logging Out Of Your Voicemail

    ANAGING CALLS ISUAL VOICEMAIL Logging out of your voicemail To log out of your voicemail: Tap Logout. : After five minutes of inactivity, you are automatically logged out of your mailbox and NOTE the Voicemail application closes. When you close the Voicemail application, you are not automat- ically logged out of your mailbox.

  • Page 118: Dialing A Voicemail

    ANAGING CALLS ISUAL VOICEMAIL Tap the voicemail you want to play. Tap the play icon to play the voicemail message. Dialing a voicemail To dial a voicemail message: Log into your voicemail. Tap one of the following:...
  • Page 119 ANAGING CALLS ISUAL VOICEMAIL All - Displays all voicemail messages. – New - Displays new voicemail messages. – Recorded - Displays recorded voicemail messages. – Tap the voicemail to you want to dial. Tap Dial to dial the number.

  • Page 120: Deleting A Voicemail

    ANAGING CALLS ISUAL VOICEMAIL Deleting a voicemail To delete a voicemail: Log into your voicemail. Tap one of the following: All - Displays all voicemail messages. – New - Displays new voicemail messages. – Recorded - Displays recorded voicemail messages. –...

  • Page 121: Saving A Voicemail

    ANAGING CALLS ISUAL VOICEMAIL Tap Delete. A delete confirmation message appears on screen. Tap Delete to delete the voicemail. Saving a voicemail Visual voicemail automatically saves played voicemail messages in the All folder. Sending voicemail to a number To send a voicemail to a number: Log into your voicemail.
  • Page 122 ANAGING CALLS ISUAL VOICEMAIL Tap the voicemail you want to send. Tap Send To. Tap the Number field and enter the number.

  • Page 123: Adding Voicemail Number To Contacts

    ANAGING CALLS ISUAL VOICEMAIL Tap Send to send the voicemail to the number. Adding voicemail number to Contacts To add a voicemail number to the Contacts application: Log into your voicemail. Tap one of the following: All - Displays all voicemail messages. –...
  • Page 124 ANAGING CALLS ISUAL VOICEMAIL Tap the voicemail you want to add to the Contacts application. Tap Add Contact. A add confirmation message appears on screen and the voicemail number is added to the Contacts application.

  • Page 125: Emailing A Voicemail

    ANAGING CALLS ISUAL VOICEMAIL Emailing a voicemail To email a voicemail: NOTE Your System Administrator must have configured the email functionality. • The email functionality is not supported if you have subscribed to NuPoint visual voicemail system. • Log into your voicemail. Tap one of the following: All - Displays all voicemail messages.
  • Page 126 ANAGING CALLS ISUAL VOICEMAIL Tap To Email. The voicemail is emailed to the address configured by your System Administrator.

  • Page 127: Mobilelink

    The Mitel MiVoice 6940 IP Phone supports MobileLink, a feature that provides seamless mobile integra- tion using Bluetooth wireless technology. MobileLink highlights include the ability to: Sync your mobile phone’s contact list and call history with your Mitel MiVoice 6940 IP phone. •...

  • Page 128: Pairing A Mobile Phone Using Bluetooth

    Syncing mobile contacts When pairing and connecting a mobile phone for the first time, the Mitel MiVoice 6940 IP phone automat- ically attempts to sync your mobile contacts to the Contacts application. : Your initial mobile contact list will remain in the Contacts application even if you connect to a NOTE secondary mobile phone.
  • Page 129 If the update fails, a failed to retrieve contacts message displays on screen. Tap Retry to attempt to update again, or Cancel to cancel the attempt. Some mobile phones will only sync contacts stored on the phone’s flash memory. Contacts stored on the phone’s SIM card may not sync with the Mitel MiVoice 6940 IP phone.

  • Page 130: Syncing Mobile Call History

    For more information on the Contacts application, see “Contacts”. Syncing mobile call history When pairing and connecting a mobile phone for the first time, the Mitel MiVoice 6940 IP phone automat- ically syncs your mobile call history to the Call History application. Your mobile phone call history is displayed in the My Mobile and Missed folders.

  • Page 131: Viewing Mobile Call History

    OBILE YNCING MOBILE CALL HISTORY Picture avatar is not supported for mobile phone call history. If you pair a second mobile phone with your 6940 IP phone, the 6940 IP phone automatically syncs the mobile call history of the second mobile phone to the Call History application. To re-sync the mobile call history of your first (or an already paired) mobile phone to the Call History application, connect the mobile phone to your 6940 IP phone.

  • Page 132: Viewing Mobile Missed Calls

    OBILE YNCING MOBILE CALL HISTORY Viewing mobile missed calls To view mobile missed calls: Ensure that you have paired your mobile phone with your 6940 IP phone. See “Pairing a Blue-tooth device”. Press the (Call History) key. Tap Missed. Your mobile phone missed calls is displayed on the screen. Viewing details of a mobile call history or missed call entry To view details of a mobile call history or missed call entry: Navigate to My Mobile or Missed folder.
  • Page 133 OBILE YNCING MOBILE CALL HISTORY The details of the mobile call history or missed call entry is displayed on screen. NOTE Tap Dial to dial the number associated with the entry. Tap Add Contact to add the entry to the Contacts application.

  • Page 134: Updating Mobile Call History And Missed Calls

    OBILE YNCING MOBILE CALL HISTORY Updating mobile call history and missed calls To manually update your mobile call history and missed calls: Ensure that you have paired your mobile phone with your 6940 IP phone. See “Pairing a Blue-tooth device”. Press the (Call History) key.
  • Page 135 OBILE YNCING MOBILE CALL HISTORY Tap an entry in the call history or missed calls selection column. Tap Dial to dial the number associated with the entry.

  • Page 136: Adding An Entry To Contacts

    OBILE YNCING MOBILE CALL HISTORY Adding an entry to Contacts To add a mobile phone call history or missed call entry to the Contacts application: Ensure that you have paired your mobile phone with your 6940 IP phone. See “Pairing a Bluetooth device”.

  • Page 137: Deleting Mobile Call History And Missed Call

    OBILE YNCING MOBILE CALL HISTORY Tap Add Contact to add the entry to the Contacts application. Deleting mobile call history and missed call To delete mobile call history and missed calls: : Deleting a specific call history or missed call record is not supported. Tapping Delete deletes all CAUTION the entries (mobile phone call history and missed calls) in the My Mobile folder.
  • Page 138 OBILE YNCING MOBILE CALL HISTORY A delete all confirmation message appears on screen. Tap Delete to delete all entries in the My Mobile folder.

  • Page 139: Answering An Incoming Mobile Call Using Your Mitel Mivoice 6940 Ip Phone

    Switching mobile phone audio from your Mitel MiVoice 6940 IP phone to your mobile phone and back again is performed by a one-key-tap method. Tap the Push call softkey to push the mobile call audio from your Mitel MiVoice 6940 IP Phone to your mobile phone.

  • Page 140: Pclink For 6940 Ip Phone

    PCLink for 6940 IP Phone The Mitel MiVoice 6940 IP Phone supports PCLink, a feature that enables the IP Phone to be used as the audio device for PC or MAC video collaboration with all the supported video collaboration applications, for both Windows 10 and MAC operating systems, through the IP Phone's Bluetooth interface.

  • Page 141: Configure The Mitel 6940 Ip Phone

    Configure the Mitel 6940 IP Phone To use PCLink on the Mitel 6940 IP Phone, you must program the Mobile/PC Line feature. : Check if Mobile/PC Line key is programmed on your phone by looking for the Connect softkey on NOTE the home screen of your phone.

  • Page 142: Pair The Mitel 6940 Ip Phone With Windows Or Mac

    > Available Devices to enter the Available Devices menu of the IP Phone. Choose the Mitel 6940... from the available list of devices on your PC. A Bluetooth pairing request displays on both the 6940 IP Phone and the PC. Ensure that the pairing code matches on both devices.
  • Page 143 After your PC is paired with the 6940 IP Phone, the PC device appears in the list of paired devices on • the Mitel 6940 IP Phone. If there is no device currently paired with the Mobile/PC Line key, the device will connect automatically.
  • Page 144 Pair the Mitel 6940 IP Phone with a MAC Device To pair the Mitel 6940 IP phone with a MAC device: On your MAC device, choose the device from the Bluetooth status menu ( ) in the menu bar. If your device is connecting for the first time, choose Connect.

  • Page 145: Configure Collaboration Applications

    In this example, we will configure Mitel MiTeam Meetings as the collaboration appli- cation. To configure the Mitel MiTeam Meetings application to use the Mitel 6940 IP Phone as the audio device: Launch the MiTeam Meetings application on your PC or MAC.

  • Page 146: Understanding Ip Phone Call Behavior With Pclink

    The volume control buttons on the phone operate independently of the volume controls on the PC. • If the user is on a PCLink session on the Mitel 6940 IP Phone (that is, has started a PC application that •...
  • Page 147 6940 IP P OBILE INK FOR HONE When the user hangs up the IP call, the 6940 IP Phone will re-establish the connection with the PC – after a couple of seconds. To use the handset to answer an IP call, the user must first tap the flashing IP Line key and then lift –...

  • Page 148: Known Issues With Tested Video Collaboration Applications

    Mitel 6940 IP Phone from within the GotoMeeting Audio Settings when hosting a session. If you are a meeting participant, there is no issue with using the Mitel 6940 IP Phone as the audio device for GotoMeeting sessions.

  • Page 149: Additional Features

    DDITIONAL FEATURES Additional features The following features are available using feature keys only if your System Administrator has defined a programmable key or softkey with the respective functionality on your phone. When configured on a programmable key, icons are displayed beside the label indicating type of function- ality.
  • Page 150 DDITIONAL FEATURES Feature Description Icons Type Call Fwd Always Call Fwd Always is Toggle ON/OFF used to redirect all incoming calls to an alternate number. Call Fwd Busy Call Fwd Busy is used Toggle ON/OFF to redirect both incoming internal and external calls to an alternate number when your phone is busy.
  • Page 151 DDITIONAL FEATURES Feature Description Icons Type Call Park and Call Park Call Park allows you to Toggle ON/OFF - Retrieve place a call in a special hold state. You, or someone else, can then retrieve the call from another extension in the system by pressing the Call Park - Retrieve key.
  • Page 152 DDITIONAL FEATURES Feature Description Icons Type Emergency Call The Emergency Call Toggle ON/OFF Notification key allows you receive emergency call notifications. Pressing the key allows you to view the caller's directory number, special instructions that are programmed for the DN in the Comments field of the CESID Assignment form, and the date and...
  • Page 153 DDITIONAL FEATURES Feature Description Icons Type Group Park Group Park allows you Toggle ON/OFF to place a call in a special hold state. You, or someone else, can then retrieve the call from another extension in the system. Group Park uses a single feature key to both park and retrieve calls.
  • Page 154 DDITIONAL FEATURES Feature Description Icons Type Key System Key System Groups let Line States Non-Toggle multiple telephones share the same extension number. Incoming calls ring all of the idle stations, and the stations stop ringing when one member answers the call.
  • Page 155 DDITIONAL FEATURES Feature Description Icons Type Multicall Multicall Groups let Line States Non-Toggle multiple telephones share the same extension number. Incoming calls ring all of the idle stations, and the stations stop ringing when one member answers the call. A Multicall group allows more than one group member to use the line at the same...
  • Page 156 DDITIONAL FEATURES Feature Description Icons Type Paging Paging lets you Toggle ON/OFF connect to loudspeaker or paging equipment to make an announcement. You can access individual paging zones or all paging zones simultaneously. A one-way connection is established for "All Zones"...
  • Page 157 DDITIONAL FEATURES Feature Description Icons Type Privacy Release Privacy Release allows Toggle ON/OFF members of a Key System Group to disable automatic call privacy protection to allow another member of the group to join the call. When a new member enters the call the original members receive a conference tone and the privacy...
  • Page 158 DDITIONAL FEATURES Feature Description Icons Type Specific Group Alert A Specific Group Alert Non-Toggle key normally appears only on an ACD supervisor's telephone. Each Specific Group Alert key allows the supervisor to obtain queue status information for a specific agent skill group.

  • Page 159: Accessory Support

    Accessory support Mitel M695 Programmable Key Module (PKM) Up to three Mitel M695 PKMs can be attached to the right of the Mitel MiVoice 6940 IP phone providing you with 84 additional programmable keys (28 keys per PKM). The Mitel M695 PKM features a 4.3” 480x272 pixel color backlit LCD display that provides a unified graph- ical user experience with the Mitel MiVoice 6940 IP phone.

  • Page 160: Mitel Wireless Lan Adapter

    Dual band IEEE 802.11a/b/g/n support: • The Mitel Wireless LAN Adapter is designed to communicate in the 2.4 GHz and 5 GHz bands. Radio interference in the commonly used 2.4 GHz band can be avoided by utilizing 5 GHz. Gigabit Ethernet support: •...

  • Page 161: Mitel Cordless Bluetooth Handset

    Wideband audio capable • NOTE To pair the handset with the Mitel MiVoice 6940 IP phone, power on the handset and follow the proce- dures detailed in device”. The device name will appear in the available devices “Pairing a Bluetooth list as "Cordless Handset"...

  • Page 162: Hardware Features

    CCESSORY SUPPORT ITEL ORDLESS LUETOOTH ANDSET Hardware features Number Feature Description Blue - Indicates the status of the handset. Green - Indicates the status of the handset battery. For more information, see “LED indicator”.

  • Page 163: Led Indicator

    CCESSORY SUPPORT ITEL ORDLESS LUETOOTH ANDSET Number Feature Description Hookswitch key Lifting the handset from the cradle activates the handset. If the handset is already out of the cradle, pressing the Hookswitch key is equivalent to taking the handset off hook. Pressing the key again is equivalent to placing the handset on hook.

  • Page 164: Alerting Tones

    CCESSORY SUPPORT ITEL ORDLESS LUETOOTH ANDSET LED Color LED State Indicates Green Solid Battery is fully charged. (Handset in Cradle) Winking Battery is charging. : It is normal for the NOTE handset LED to cycle between winking and solid as battery charge is maintained.

  • Page 165: Mitel Integrated Dect Headset

    The Mitel Integrated DECT Headset is a professional wireless headset designed for maximum perfor- mance. The Mitel Integrated DECT Headset is compatible with Mitel MiVoice 6940 IP phone. The Mitel Integrated DECT Headset is also compatible with the Mitel M695 Programmable Key Module, supporting up to three modules connected to your 6940 IP phone.

  • Page 166: Using The Headset

    When fully charged, the headset offers up to 8 hours of talk time. Upgrading the headset To upgrade the headset firmware, dock the headset in the base and reboot the Mitel MiVoice 6940 IP phone. : For the headset firmware upgrade, the battery level of the Integrated DECT Headset must be at NOTE 20% at least.

  • Page 167: Check The Battery Level And Firmware Version Of The Integrated Dect Headset

    DECT H CCESSORY SUPPORT ITEL NTEGRATED EADSET Check the battery level and firmware version of the Integrated DECT Headset Press the (Settings) key to enter the Settings menu. Tap the Status icon. Tap the Phone Info status category. The firmware version, battery level, and Power/Bandwidth info of the Integrated DECT Headset is available on the screen.

  • Page 168: Led Status

    Active audio between headset and base Searching for headset (flashing) : For how to install the Mitel DECT Headset to your 6940 IP phone or the Mitel M695 Programmable NOTE Key Module, see the Mitel Integrated DECT Headset Installation Guide.

  • Page 169: Mitel S720 Bluetooth Speakerphone

    PEAKERPHONE Mitel S720 Bluetooth Speakerphone The Mitel S720 Bluetooth Speakerphone is supported with the Mitel MiVoice 6940 IP phone that allows you to instantly transform any room into a conference room. You can easily connect and enjoy the crystal clear HD audio, while maximizing productivity during conference calls through this premium portable and easy-to-use Bluetooth speakerphone.
  • Page 170 Turns on or off the voice assistant application on your smartphone. NOTE To pair the Mitel S720 Bluetooth Speakerphone with the Mitel MiVoice 6940 IP phone, power on the speakerphone and follow the procedures detailed in device”. The device name “Pairing a Bluetooth...

  • Page 171: Usb Headsets

    For information how to set up your Mitel S720 Bluetooth Speakerphone, see the Mitel S720 Bluetooth Speakerphone Installation Guide. USB headsets The Mitel MiVoice 6940 IP phone accepts USB headsets through the USB port on the back of the phone.
  • Page 172 Contact your System Administrator for questions regarding supported headsets or refer to the MiVoice Business Release 8.0 Release Notes. Headsets connected to the Mitel MiVoice 6940 IP phone are limited in functionality to answering, ending, and muting calls. Additional headset features (such as rejecting calls) are not supported and will cause unexpected behavior (e.g.

  • Page 173: Limited Warranty

    (1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Mitel shall, at its option, and as the exclu- sive remedy, either repair or replace the product at no charge, if returned within the Warranty Period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.
  • Page 174 After warranty service Mitel offers ongoing repair and support for this product. This service provides repair or replacement of your Mitel product, at Mitel's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions: In North America, contact our service information number: 1-800-574-1611.

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