Page 1 Mitel 6940/6940w IP Phone User Guide Release 2.3 Version 1.0 58017046 REV00 May 2024...
Page 2 ).The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Page 3: Table Of Contents
2.2 Supporting documentation......................3 2.3 Phone features..........................3 2.4 Installation and setup........................5 2.5 Cleaning the Mitel MiVoice 6940 IP phone touchscreen............. 5 2.6 Tips for your comfort and safety....................6 2.6.1 Don’t cradle the handset....................6 2.6.2 Protect your hearing......................6 2.6.3 Adjust the viewing angle....................6...
Page 4 5.6.1 Ring Tones........................45 5.6.2 Audio Path........................46 5.6.3 Headset..........................47 5.7 Display............................48 5.8 Voice Services..........................50 5.9 Diagnostics..........................51 5.10 Restart............................51 6 Configuring and using programmable keys........53 6.1 PKM LED Indicator........................54 6.2 Speed Call..........................54 6.3 Other Features........................... 55 6.3.1 Phone Lock........................
Page 5 12.3.7 Deleting mobile call history and missed call..............157 12.4 Answering an incoming mobile call using your Mitel MiVoice 6940 IP phone......158 12.5 Moving audio from an active mobile call between your mobile phone and Mitel MiVoice 6940 IP phone..........................159 12.6 PCLink............................
Page 6 15.4.5 Check the battery level and firmware version of the Integrated DECT Headset..197 15.4.6 LED status........................198 15.4.7 Replacing the Integrated DECT Headset..............199 15.5 Mitel S720 Bluetooth Speakerphone..................199 15.5.1 Hardware features......................200 15.6 USB headsets........................202 16 Limited warranty................205 16.1 Exclusions..........................
Page 7: What's New
Phone Lock sleep mode Phone Lock sleep mode is a feature Phone Lock sleep mode on page on Mitel 6940w IP phone where the device enters a low-power state after being locked. It conserves energy by dimming or turning off the screen while keeping the phone secure.
Page 8: Welcome
6940w IP Phone A new variant of the 6940 IP Phone is available called the 6940w IP Phone. The 6940w IP Phone is physically identical to the 6940 IP Phone. There are new features supported by the 6940w IP Phone relative to the 6940 IP Phone, namely embedded Wi-Fi, Bluetooth 5.2, IEEE 802.3az standard (Energy...
Page 9: About This Guide
Welcome About this guide This guide explains how to use the basic features of your new Mitel MiVoice 6940 IP phone. Not all features listed are available by default. Your System Administrator has the ability to customize many features on this phone. Contact your System Administrator to find out which features and services are available to you on your phone system.
Page 10 Welcome Feature 6940 IP Phone 6940w IP Phone Power-over-Ethernet (PoE) - 802.3af, 802.3at 802.3af, 802.3at POE Class Class 3 with auto change to 4 The 6940w does not have the when PKMs are attached. auto class change feature. If an accessory is installed in the...
Page 11: Installation And Setup
Cleaning the Mitel MiVoice 6940 IP phone touchscreen Repeated use of the Mitel MiVoice 6940 IP phone may lead to a dirty screen. To clean the phone’s screen, Mitel recommends the use of a super fine cotton cloth, cotton swab, or microfiber lens cloth made of microfiber suede (preferably one without sewn hems or similar characteristics that would scratch the surface of the screen).
Page 12: Tips For Your Comfort And Safety
2.6.2 Protect your hearing Your Mitel MiVoice 6940 IP phone has a control for adjusting the volume of the handset, headset, and speakerphone. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.
Page 13: Phone Keys
• Key description • Input methods Key panel The following sections describe the various Mitel MiVoice 6940 IP phone key functions and how they can help you make and manage your calls and caller information. Goodbye Key Dialpad Hold Key...
Page 14: Key Description
Programmable Keys Voicemail Key LCD Touchscreen Key description The following table describes the keys on the Mitel MiVoice 6940 IP phone: Description Contacts key - Displays a list of your contacts. For more information, see “Contacts”. Call History key - Displays a list of your missed, outgoing, and answered calls.
Page 15 Phone keys Description Volume controls - Adjusts the volume for the ringer, handset, headset, and speakerphone. Press the volume control keys while the phone is ringing to adjust the ringer volume. Pressing these keys during an active call adjusts the volume of the audio device being used (handset, headset, or speaker).
Page 16: Input Methods
Dialpad keys The Mitel MiVoice 6940 IP phone has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. These dialpad keys can be used to dial a phone number to make a call (see “Making...
Page 17 Phone keys Dialpad Key Description 6 MNO Dials 6 When entering text, this key enters M with one press, N with two presses, and O with three presses. 7 PQRS Dials 7 When entering text, this key enters P with one press, Q with two presses, R with three presses, and S with four presses.
Page 18: On-Screen Keyboard
# / \ @ 3.3.2 On-screen keyboard In addition to the Mitel MiVoice 6940 IP phone’s dialpad keys, an on-screen international keyboard is available for character input. The on-screen international keyboard automatically displays in various applications when character input is required.
Page 19 Phone keys The numeric layout of the on-screen international keyboard is as follows: Pressing and holding various keys on the on-screen keyboard allows you choose diacritical and secondary characters. The diacritical and secondary characters available for the on-screen international keyboard include: Press Available diacritics/secondary characters...
Page 20 Press Available diacritics/secondary characters hold ÿ ß ¡ ¿ € £ < >...
Page 21: Getting Started
Getting started This chapter contains the following sections: • UI overview The Mitel MiVoice 6940 IP phone must be set up and be configured by the System Administrator prior to its first use. UI overview 4.1.1 Navigation UI navigation is performed using the LCD touchscreen: •...
Page 22 Getting started Note: Your System Administrator should have configured your number and any other administrative features required. If your number does not display on the screen, contact your System Administrator. Avatars are only available if set up by your System Administrator. If avatars are not available, contact’s initials (if available) or a generic avatar is displayed.
Page 23 (Integrated DECT Headset, Bluetooth, or USB) connection has been detected. For more information on headset functionality, see “Bluetooth” “Mitel Integrated DECT Headset”. Mobile Phone Connected - The Mobile Phone Connected icon displays on the Home screen when a mobile phone connection has been detected.
Page 24 Getting started Icon Description Call Forward Always - The Call Forward Always icon displays on the Home screen when the Call Forward feature is enabled using the "Always" condition (as opposed to the "Busy" and "No Answer" conditions). For more information on the Call Forward feature, “Call Forward”.
Page 25 Getting started Icon Description Secure Call Icon - If the MiVoice Business System has determined that the call is encrypted end-to-end, a secure call icon appears in the status bar on the Home screen. Wi-Fi Connected - If your phone is connected to the Wi-Fi network Wi-Fi connected icon is shown in the Status bar on the Home screen.
Page 26: Call Screen
Getting started The state-sensitive softkeys change depending on the state of the phone and are used to perform different functions when the phone is an idle, connected, outgoing, or busy state. The Prime Line key is a visual indication of the status of your prime line. When your phone is in an idle state, your (Prime Line) icon is solid blue.
Page 27: Screen Saver
Getting started Icon Description (Blinking) Indicates the prime line is ringing due to an incoming call. Indicates the prime line is busy. (Blinking) Indicates the call on the prime line is on hold. If the call is on a different line, the applicable line appearance key change to reflect the status of the line as per the following table.
Page 28 System Administrator Tool. When a paired Bluetooth Handset loses connectivity with the 6940 IP Phone, an icon appears on the screen saver. The count on the screen saver indicates a total of missed calls and voicemail messages.
Page 29: Customizing Your Phone
Customizing your phone This chapter contains the following sections: • Using the Settings menu • Status • Language • Call Forward • Bluetooth • Audio • Display • Voice Services • Diagnostics • Restart You can customize your phone and view your phone status by pressing the (Settings) key, opening the Settings menu.
Page 30: Using The Settings Menu
Customizing your phone Icon Option Wi-Fi Audio Display Restart Note: The Advanced options are Administrator-level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator. The Log Issue softkey is used to generate a log file that can help Administrators debug issues. You should only tap this softkey when requested by your System Administrator.
Page 31: Status
Customizing your phone Tap the applicable icon to enter the respective settings menu. Swipe up and down to scroll through available lists and tap an on-screen item to select the item. Use the dialpad keys or the on-screen keyboard to enter characters. Tap the Save softkey to save your changes.
Page 32 Customizing your phone • Phone Info: General phone-related information such as model number, hardware and call server revisions, main firmware version, boot version, and Cordless Handset Version. Note: Tap the Copyright softkey to view copyright information. To view the Status menu: Press the (Settings) key on the phone to enter the Settings menu.
Page 33 Customizing your phone Tap the status category to view the status details and swipe up and down to scroll through any available lists. The following status items are available to view: • Network General Info • Network Persistent Data • Network DHCP Info Version 1.0 User Guide...
Page 34 Customizing your phone • Network Static QoS • Port Info Version 1.0 User Guide...
Page 35: Language
To view further information on the selected status item, tap the screen on the right and swipe up and down to scroll through the status items. Language The Mitel MiVoice 6940 IP phone supports the following languages: • English •...
Page 36: Call Forward
Tap the applicable language. Tap the Save softkey to save your changes. Call Forward Call Forward on the Mitel MiVoice 6940 IP phone allows incoming calls to be forwarded to another destination. You can enable your calls to be forwarded: •...
Page 37 Customizing your phone You can enable different call forward modes independently. For example, you can set different phone numbers for Always, Busy Internal, Busy External, No Answer Internal, and No Answer External, and then turn them on/off individually. Note: A Call Forward Always programmable key can be created that allows you quickly enable Always mode without having to enter the Call Forward settings menu.
Page 38 Customizing your phone Tap the applicable Number input fields and enter forwarding numbers using the dialpad keys for any of the following states: • Always: Immediately forwards all incoming calls to the specified number. • Busy Internal: Immediately forwards internal phone calls if your line is busy. •...
Page 39: Bluetooth
If both Call Forward Always and DND are enabled, then the DND icon is displayed on the Screen Saver. Bluetooth The Mitel MiVoice 6940 IP phone supports MobileLink and PCLink, a feature that provides seamless mobile and PC integration using Bluetooth wireless technology. Note: For more information on how to use the MobileLink features, see “MobileLink”.
Page 40: Enabling Bluetooth Functionality
UI will not prevent an automatic reconnection. You must either disconnect using the Bluetooth menu on the Mitel MiVoice 6940 IP phone, "forget" the device, or the device must be out of range to circumvent the auto reconnect process.
Page 41: Pairing A Bluetooth Device
Customizing your phone Tap the Bluetooth icon. Swipe the Bluetooth toggle switch to the right to enable Bluetooth functionality. When Bluetooth functionality is enabled, a Bluetooth enabled icon appears in the status bar on the Home screen. 5.5.2 Pairing a Bluetooth device Press the ( Settings) key on the phone to enter the Settings menu.
Page 42 If required, tap Available Devices to view the list of discoverable Bluetooth devices. Note: The Mitel MiVoice 6940 IP phone scans for supported Bluetooth devices when viewing the list of available devices. Refer to the respective Bluetooth device documentation for discovery and pairing procedures that must be performed on your Bluetooth device.
Page 43 Mitel MiVoice 6940 IP Phone and the respective mobile phone or Bluetooth device. Ensure the pairing code matches on both devices and tap Yes on the Mitel MiVoice 6940 IP Phone and acknowledge the pairing request on your mobile phone or Bluetooth device.
Page 44: Forgetting A Bluetooth Device
Customizing your phone When a paired Bluetooth Handset loses connectivity with the 6940 IP Phone, a warning message displays on the Home screen and an icon appears in the status bar. Tap OK to clear the message. Additionally, an icon appears on the screen saver bubble when the phone is in screen saver mode.
Page 45 Customizing your phone Ensure Bluetooth functionality is enabled. If it is not enabled, swipe the Bluetooth toggle switch the right to enable Bluetooth functionality. Version 1.0 User Guide...
Page 46: Disconnecting A Connected Bluetooth Device
Customizing your phone Tap the options icon beside the Bluetooth device you want to forget and tap the Forget softkey. A confirmation message displays on screen. Tap Yes to forget the Bluetooth device. The Bluetooth device is removed from the list of Paired Devices. 5.5.4 Disconnecting a connected Bluetooth device To disconnect a connected Bluetooth device:...
Page 47: Renaming A Paired Bluetooth Device
Customizing your phone Ensure Bluetooth functionality is enabled. If it is not enabled, swipe the Bluetooth toggle switch the right to enable Bluetooth functionality. Tap the connected Bluetooth device you want to disconnect. The Bluetooth device is disconnected. Tap the OK button to acknowledge the successful disconnection.s 5.5.5 Renaming a paired Bluetooth device To rename a paired Bluetooth device:...
Page 48 Customizing your phone Ensure Bluetooth functionality is enabled. If it is not enabled, swipe the Bluetooth toggle switch the right to enable Bluetooth functionality. Version 1.0 User Guide...
Page 49: Connecting To A Different Or Disconnected Bluetooth Device
Customizing your phone Tap the options icon beside the Bluetooth device you want to rename and tap the Rename softkey. A pop up dialog appears allowing you edit the name of the Bluetooth device. Edit the name of the device using the on-screen keyboard tap the Save softkey to save your changes. 5.5.6 Connecting to a different or disconnected Bluetooth device...
Page 50 Customizing your phone Ensure Bluetooth functionality is enabled. If it is not enabled, swipe the Bluetooth toggle switch the right to enable Bluetooth functionality. Tap the applicable Bluetooth device you want to connect to. The phone attempts to connect to the device. Version 1.0 User Guide...
Page 51: Audio
5.6.1 Ring Tones There are a total of 20 (10 modern and 10 classic) distinct ring tones available for selection on the Mitel MiVoice 6940 IP phone. Two different ring tones can be configured for incoming calls from internal numbers and external numbers.
Page 52: Audio Path
5.6.2 Audio Path The Mitel MiVoice 6940 IP phone allows you go "handsfree" when handling incoming and outgoing calls by supporting the use of a headset (Integrated DECT Headset, Bluetooth, USB, or through speakerphone mode. The Audio Path setting allows you to choose the initial audio path used when pressing the (Speaker/Headset) key.
Page 53: Headset
Customizing your phone Audio path Description Headset When using the handset, pressing (Speaker/Headset) key on the phone switches to the headset. Pressing (Speaker/Headset) key again switches to the speakerphone. When using the headset or speakerphone, lift the handset to switch to the handset.
Page 54: Display
The Display setting allows you to set the following on your phone: • Brightness Settings: The Brightness Level setting on the Mitel MiVoice 6940 IP phone allows you to set the amount of light that illuminates the LCD display. Version 1.0...
Page 55 Customizing your phone • Screen Saver Settings: The Screen Saver Timer setting allows you to configure the amount of time (from 1 to 90 minutes) the phone must be idle before the screen saver starts. When the specified amount of time expires, a screen saver displaying the date and time and the number of missed calls (if applicable) is displayed on screen.
Page 56: Voice Services
Press the Save softkey to save your changes. Voice Services The Mitel MiVoice 6940 IP phone can be configured to provide remote workers access to the same rich communications capabilities as in-office workers using Voice Services. Note: Voice Services should be configured by your System Administrator or under his/her direction.
Page 57: Diagnostics
Customizing your phone Diagnostics The Diagnostics menu allows you to perform the following diagnostic routines: • Audio Diagnostics • Ping • TCP DUMP • DHCP Trace Note: The Diagnostics settings should only be used by your System Administrator or under his/her direction.
Page 58 Note: Your phone will be temporarily out of service during the restart process.
Page 59: Configuring And Using Programmable Keys
If Mitel M695 Programmable Key Modules (PKMs) are attached to the phone, you can configure up to an additional 28 keys on each PKM. The Mitel MiVoice 6940 IP phone allows up to three PKMs on each phone. For more information about PKMs, see “Mitel M695 Programmable Key Module...
Page 60: Pkm Led Indicator
Configuring and using programmable keys • Mobile Line • Account Code Non Verified • Account Code Verified Note: Programming keys using the press-and-hold method is dependent on your Class of Service settings defined for your account on the MiVoice Business call server. PKM LED Indicator If a M695 PKM key is configured as a line key, the LED beside the key indicates the line status.
Page 61: Other Features
Configuring and using programmable keys Tap the Number field and enter a number using the dialpad keys. (Optional) Tap the Private checkbox to make the key a Private Speed Call key. When a Private Speed Call key is tapped, the call is considered private and caller ID information is not displayed in the phone’s call history.
Page 62 Configuring and using programmable keys Tap Phone Lock. Tap the Save softkey. To lock the phone: Tap the Phone Lock key. A "Locked" prompt appears on screen. If Phone Lock is configured on a programmable key, the LED indicator turns red and icon beside the phone lock label turns light blue.
Page 63 Phone Lock sleep mode Phone Lock sleep mode is a feature on Mitel 6940w IP phone where the device enters a low-power state after being locked. It conserves energy by dimming or turning off the screen while keeping the phone secure.
Page 64 Configuring and using programmable keys Note: In lower power mode, the outline of the floating circle on the screen saver is shown as green. In normal mode, the outline of the floating circle on the screen saver is shown as white. Hotdesk users The Phone Lock sleep mode works in the following ways for Hotdesk users: •...
Page 65: Call Forward Always
Configuring and using programmable keys 6.3.2 Call Forward Always Programming a Call Forward Always key allows you to quickly enable and disable call forwarding for all calls on your phone even if you have other call forward modes enabled through your Call Forward settings menu.
Page 66: Do Not Disturb
Configuring and using programmable keys Note: When Call Forward Always is enabled, it takes precedence over all other types of call forwarding. If Call Forward Always is enabled, then the Call Forward Always icon is displayed on the Screen Saver. If both Call Forward Always and DND are enabled, then the DND icon is displayed on the Screen Saver To disable Call Forward Always:...
Page 67 Configuring and using programmable keys To program a Do Not Disturb key: Press and hold the applicable programmable key for the configured duration. Tap Other Features. Tap Do Not Disturb. Tap the Save softkey. To enable Do Not Disturb: Tap the key that you have programmed with Do Not Disturb functionality. When DND is enabled, a (DND) icon is displayed in the status bar and the Do Not Disturb key turns red.
Page 68: Mobile/Pc Line
Bluetooth wireless technology. This feature allows you to: • Sync your mobile phone’s contact list and call history with your Mitel MiVoice 6940 IP phone. • Answer a mobile phone call using your Mitel MiVoice 6940 IP phone.
Page 69 Configuring and using programmable keys • Pressing and holding a programmable key. The Mobile/PC Line key icon changes to reflect the status of the line as per the following table. Icon Description Indicates the mobile/PC line is connected with a mobile phone and is idle.
Page 70: Account Codes
Configuring and using programmable keys Note: You can program only one Mobile/PC Line key. Press and hold the applicable programmable key for the configured duration. Tap Other Features. Tap Mobile/PC Line. Tap the Save softkey. With Mobile/PC Line highlighted, press the Save softkey. For more information on how to use the Mobile/PC Line key, see “MobileLink”.
Page 71 Configuring and using programmable keys Account Code Non Verified To program an Account Code Non Verified key: Press and hold the applicable programmable key for the configured duration. Tap Other Features. Tap Account Code Non Verified. Tap the Save softkey. To assign a non-verified account code before a call: Tap the key that you have programmed with Account Code Non Verified functionality.
Page 72: Float Keys
6.3.6 Float Keys The Mitel MiVoice Business 6940 IP Phone offers 96 programmable, multi-function, self-labeling keys and six intuitive state sensitive softkeys. You can program eight of these keys as Float keys. Float keys are used to display unanswered ringing lines on designated keys where the ringing lines would otherwise be hidden on one of the phone’s application pages.
Page 73 – due to the number of ringing lines at any one time, you are able to view the queue of unanswered “floated” lines, and answer them as quickly as possible. Only the following line types are supported for Float keys on the 6940 IP Phone: •...
Page 74: Making Calls
Dialing a number • Initiating a callback • Redialing a number This section describes ways to make calls on your Mitel MiVoice 6940 IP phone, using your handset, speakerphone or headset. Dialing a number First, take the phone off-hook by either: •...
Page 75: Initiating A Callback
Making calls Note: When dialing, press the Backspace softkey to delete the last digit entered. To cancel the dialing process, press the End Call softkey or the (Goodbye) key. If the dialed number matches with a contact stored in the Personal, Mobile or Corporate folder in the Contacts application, then the contact name is displayed.
Page 76: Redialing A Number
Redialing a number You can redial the most recently dialed number that is displayed on the Home screen by pressing the Redial hard key twice or by tapping the Redial softkey. Pressing the Redial hard key once accesses the Outgoing calls list in the Call History application. For more information on the Call History application, see “Call History”.
Page 77: Receiving Calls
Receiving calls This chapter contains the following sections: • Answering an incoming call • Auto Pagination for incoming calls • Manually forwarding an incoming call When a call is ringing at your extension, the callers name, number, and avatar (if applicable) display on the Call screen.
Page 78: Auto Pagination For Incoming Calls
The phone will continue selecting and displaying the page of the active ringing line until the device is idle, after which time it will revert to the home page. Note: Applicable to the 6940 and 6940w phones.. Version 1.0 User Guide...
Page 79: Manually Forwarding An Incoming Call
Manually forwarding an incoming call If call forwarding numbers have been defined for the Always or No Answer states, tap the Forward Call softkey to manually forward an incoming call to the defined number. A common way of using this feature is to configure call forwarding to forward calls to your voicemail service.
Page 80: Handling Calls
Handling calls This chapter contains the following sections: • Placing a call on hold • Muting the microphone • Transferring a call • Creating a multi-party conference call • Ending calls When you are connected to a call, you can use hard keys on the phone to perform various actions, such as placing a call on hold or muting the microphone.
Page 81: Muting The Microphone
If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call. Transferring a call There are two types of call transfers that can be performed on the Mitel MiVoice 6940 IP phone: • Unattended Transfer: An unattended transfer is when you transfer a call directly to another extension without consulting with the person receiving the call.
Page 82 Handling calls To transfer a call: Ensure you are on active call with the party you wish to transfer. Tap the Transfer softkey. The active call is placed on hold. Version 1.0 User Guide...
Page 83: Creating A Multi-Party Conference Call
Creating a multi-party conference call The Mitel MiVoice 6940 IP phone supports multiples parties in a conference call. To create a multi-party conference call: Ensure you are on active call with one of the parties with whom you wish to create a conference.
Page 84 Handling calls Tap the Add User softkey. The active call is placed on hold. Enter the conference target’s number. Version 1.0 User Guide...
Page 85: Ending A Conference And Transferring Remaining Parties
Ending a conference and transferring remaining parties The Mitel MiVoice 6940 IP phone allows a host to easily leave a conference call without disrupting the connection of the other remaining parties. If you are the host of a conference call and want to leave the conference, tap the Leave Call softkey on the phone.
Page 86: Ending Calls
Ending calls To end a call, you first need to connect or reconnect to the call if not already connected (e.g. if your caller is on hold). With the call connected, place the handset on its cradle, tap the End Call softkey, or press (Goodbye) key.
Page 87: Managing Calls
Voicemail • Visual voicemail The Mitel MiVoice 6940 IP phone has several features that make it easier to manage calls. Three of the main call management features include the Contacts application, the Call History application, and Voicemail. 10.1 Contacts The Contacts application is your personal phone book and directory, conveniently stored within your phone.
Page 88: General Functions
Managing calls 10.1.1 General functions Accessing and navigating the Contacts application To access and navigate the Contacts application: Press the (Contacts) key. Tap the contact folder you wish to view. Note: If any of the folders are empty, a "Directory empty" message displays on screen. Swipe up and down to scroll through the list of contacts.
Page 89 Managing calls Tap to select a contact. With the respective contact selected, tap the right arrow button to view the contact’s contact card. Tap to select a number. Press the (Goodbye) key, or Close softkey to exit. 10.1.1.1 Performing a search Search functionality is applied to your Personal and Mobile contact folders and your Corporate contact folder if your corporate directory is configured to be cached.
Page 90 Managing calls Note: If you do not see a number indicating the amount of contacts beside your Corporate folder, your corporate directory is configured to be non-cached. See “Performing a search on a non-cached Corporate contact folder” if your phone is configured to use a non-cached corporate directory. Pressing on any dialpad key or tapping on the search bar initiates the search.
Page 91 Managing calls Enter the first letters of the contact’s name using the on-screen keyboard. Note: Hide the keyboard and press the Reset softkey at any time clear the search field. When matches are found, tap the applicable contact entry and perform your desired action. 10.1.1.2 Dialing from the Contacts application Dialing can be performed by manually navigating to the contact, selecting a phone number (if the contact...
Page 92: Personal Folder Features
Managing calls To dial a contact’s phone number. Press the (Contacts) key. (Optional) Tap the search bar, enter the first letters of the contact’s name, and tap the blue return button to initialize the search function. Tap the contact you want to call. (Optional) If the contact has multiple phone numbers defined, press the right arrow button to navigate to the contact card and tap the phone number you wish to call.
Page 93 Managing calls Tap the Add New softkey. Tap the First Name input field and enter the first name of the personal contact using the on-screen keyboard. (Optional) Tap the Last Name input field and enter the last name of the personal contact using the on- screen keyboard.
Page 94 Managing calls Tap the initial Number input field and enter the number of the personal contact using the dialpad keys. Tap the number type (Work/Home/Mobile) field and tap the left and right arrow buttons to switch the type of number (either Work, Home, or Mobile). (Optional) Repeat steps 5 and 6 to enter a secondary number.
Page 95 Managing calls Tap contact you want to edit. Press the right arrow button to view the contact card for the selected contact and tap the Edit softkey. Tap to select the information you want change and edit using the on-screen keyboard and dialpad keys. Tap theSave softkey to save your changes.
Page 96 Managing calls Tap the Delete softkey. A delete all confirmation message appears on screen. Tap the Yes softkey to delete all contacts from your Personal folder. Note: Tap the No softkey to cancel the delete process. 10.1.2.4 Deleting a contact from the Personal folder To delete contacts from your Personal folder: Version 1.0 User Guide...
Page 97 Managing calls Press the (Contacts) key. (Optional) Tap the search bar, enter the first letters of the contact’s name, and tap the blue return button to initialize the search function. Tap to select the applicable contact and tap the Delete softkey. A delete confirmation message appears on screen.
Page 98: Corporate And Mobile Folder Features
Managing calls 10.1.3 Corporate and Mobile folder features The Corporate folder contains the contacts that are available through your corporate LDAP directory. The Mobile folder contains your mobile phone contacts (if synchronized). Note: Access to corporate directories must be set up by your System Administrator. Updates made to your corporate directory are reflected on your phone only at the re- synchronization time configured on the MiVoice Business phone system.
Page 99 Managing calls Note: “Performing a search” for details on how to perform a search on your cached Corporate contact folder as well as your Mobile contact folder. 10.1.3.1 Performing a search on a non-cached Corporate contact folder To perform a search on a non-cached Corporate contact folder: Press the (Contacts) key.
Page 100 Managing calls Tap the Search softkey or search bar. Using the on-screen keyboard, enter all or the first few letters of the contact's last name in the search field. Alternately, you can enter all or the first few letters of the contact's last name followed by a space and all or the first few letters of the contact's first name and tap the blue return key.
Page 101 Managing calls If matches are found, tap the applicable contact entry and perform your desired action. 10.1.3.2 Copying a Corporate or Mobile contact to the Personal folder To copy a contact in your Corporate or Mobile folder to your Personal folder: Press the (Contacts) key.
Page 102: Call History
Managing calls Tap the right arrow button to view the corporate or mobile contact’s contact card. Tap the Add Contact softkey. A copy confirmation message is displayed. 10.2 Call History The Call History application is a stored log of all your calls. You can view details of all your outgoing and received calls as well as any calls that were unanswered or missed.
Page 103 Managing calls Note: For more information on syncing mobile call history and MobileLink functionality, see “Syncing mobile call history”. The following table identifies and describes the various icons displayed in the Call History application: Icon Description Indicates an incoming call that was not answered (missed).
Page 104: Deleting Entries From The Call History Application
Managing calls Tap to select a call entry. Press the right arrow button beside the selected call entry to display the individual call details. Note: The call details screen contains the avatar of the caller (if available), the date and time of the call, and the caller ID details.
Page 105 Managing calls Tap the My Phone call type folder. Tap the Delete softkey. A delete all confirmation message appears on screen. Tap the Delete softkey again to delete all entries in the Call History application. Note: Tap the Cancel softkey to cancel the delete process. To delete all entries from a call type folder: Press the (Call History) key.
Page 106 Managing calls Tap the applicable call type folder you wish to delete. Tap the Delete softkey. A delete all confirmation message appears on screen. Tap the Delete softkey again to delete all entries in the selected call type folder. Note: Tap the Cancel softkey to cancel the delete process.
Page 107 Managing calls Tap the applicable call type folder. Tap to select the individual call entry. Tap the Delete softkey. A delete confirmation message appears on screen. Tap the Delete softkey again to delete the individual call entry. Note: Tap the Cancel softkey to cancel the delete process. Version 1.0 User Guide...
Page 108: Copying Entries To The Personal Folder In The Contacts Application
Managing calls 10.2.2 Copying entries to the Personal folder in the Contacts application To copy a Call History entry to the Personal folder in the Contacts application: Press the ( Call History) key. Tap the applicable call type folder. Tap to select the call entry you want to copy to your Personal folder in your Contacts application. Tap the Add Contact softkey.
Page 109: Missed Calls Indicator
10.2.3 Missed calls indicator The Mitel MiVoice 6940 IP phone has a missed calls icon located on the status bar that indicates the number of calls that went unanswered. As the number of unanswered calls increment, the information associated with the calls are stored in the Call History application under the Missed call folder.
Page 110: Voicemail
Note: Voicemail functionality must be configured by your System Administrator. When voicemail functionality is enabled, the MWI LED on the Mitel MiVoice 6940 flashes red and (Voicemail) icon displays on the status bar indicating that voicemail messages are available. You can access your voicemail service by pressing the Voicemail key.
Page 111 Managing calls To access your voicemail: Press the (Voicemail) key. Note: If the handset is offhook or if the phone is in speakerphone or headset mode, pressing the (Voicemail) key will call your message center directly. The call to your message center is placed regardless of whether or not a message is pending. (Optional) If your phone is idle, tap the More softkey to view the date and time of the last voicemail message received.
Page 112: Visual Voicemail
Managing calls Note: For more detailed information on voicemail features and functionality, see the Mitel MiVoice Business Voice Mail User Guide. 10.4 Visual voicemail Note: Visual voicemail functionality must be configured by your System Administrator. Visual voicemail allows you to visually interact with your voicemail. Visual voicemail displays an accurate count of your voicemail messages on the status bar and the screen saver.
Page 113: Enabling Voicemail Application
Managing calls Visual voicemail by default, selects New and displays new voicemail messages in Bold font. Urgent voicemail messages are indicated by a Red exclamation point. 10.4.1 Enabling voicemail application To enable voicemail application: Press the (Settings) key on the phone to enter the Settings menu. Tap Voicemail.
Page 114: Logging Into Your Voicemail
Managing calls Tap the key opens Voicemail App checkbox to select the checkbox. Tap Save. Note: For security reasons, the password can be enabled only from the user login screen. 10.4.2 Logging into your voicemail To log into your voicemail: Press the (Voicemail) key.
Page 115: Logging Out Of Your Voicemail
Managing calls (Optional) Tap the Remember passcode checkbox to select the checkbox Note: If Remember passcode checkbox is selected, the phone stores your passcode and launches your voicemail without having to enter your passcode each time you log into your voicemail. Tap Login to log into your voicemail.
Page 116: Dialing A Voicemail
Managing calls Log into your voicemail. Tap one of the following: • All - Displays all voicemail messages. • New - Displays new voicemail messages. • Recorded - Displays recorded voicemail messages. Tap the voicemail you want to play. Tap the play icon to play the voicemail message. 10.4.5 Dialing a voicemail To dial a voicemail message:...
Page 117: Deleting A Voicemail
Managing calls Tap one of the following: • All - Displays all voicemail messages. • New - Displays new voicemail messages. • Recorded - Displays recorded voicemail messages. Tap the voicemail to you want to dial. Tap Dial to dial the number. 10.4.6 Deleting a voicemail To delete a voicemail:...
Page 118: Saving A Voicemail
Managing calls Tap one of the following: • All - Displays all voicemail messages. • New - Displays new voicemail messages. • Recorded - Displays recorded voicemail messages. Tap the voicemail you want to delete. Tap Delete. A delete confirmation message appears on screen. Tap Delete to delete the voicemail.
Page 119 Managing calls Log into your voicemail. Tap one of the following: • All - Displays all voicemail messages. • New - Displays new voicemail messages. • Recorded - Displays recorded voicemail messages. Tap the voicemail you want to send. Tap Send To. Version 1.0 User Guide...
Page 120: Adding Voicemail Number To Contacts
Managing calls Tap the Number field and enter the number. Tap Send to send the voicemail to the number. 10.4.9 Adding voicemail number to Contacts To add a voicemail number to the Contacts application: Log into your voicemail. Tap one of the following: •...
Page 121: Emailing A Voicemail
Managing calls Tap the voicemail you want to add to the Contacts application. Tap Add Contact. A add confirmation message appears on screen and the voicemail number is added to the Contacts application. 10.4.10 Emailing a voicemail To email a voicemail: Note: •...
Page 122 Tap one of the following: • All - Displays all voicemail messages. • New - Displays new voicemail messages. • Recorded - Displays recorded voicemail messages. Tap the voicemail you want to e-mail. Tap To Email. The voicemail is emailed to the address configured by your System Administrator.
Page 123: Wi-Fi
Connecting to Wi-Fi on 6940w IP Phone 11.1 Connecting to Wi-Fi on 6940 IP Phone The Wi-Fi option in the Settings menu of Mitel 6940 Series IP phones allows you to connect the phone to a Wi-Fi network. To connect the phone to a Wi-Fi network, perform the following steps: Press the (Settings) key on the phone to enter the Settings menu and tap the Wi-Fi icon.
Page 124 Ensure that a WLAN adapter connected to the phone. The phone displays an error if it is not connected to a WLAN adapter. To set up a WLAN adapter, see the Mitel WLAN Adapter Administration Guide or contact your system administrator.
Page 125 Wi-Fi Enter the password for the network and select Save. If you entered the correct password, the Save Settings window appears. Select Yes to save your settings and to reboot the WLAN adapter and the phone. The phone is successfully connected to the network. Version 1.0 User Guide...
Page 126 Wi-Fi The connected SSID (Mitel Secure) is listed under Saved Network. If the password you entered is incorrect, a Connection failed alert appears. To reenter the password, select Retry; to cancel the connection attempt, select Cancel. Note: If the password that you entered is incorrect, the phone normally displays the option to retry. In some cases, an incorrect password is accepted by the WLAN adapter but on reboot the Wi-Fi app auto pops up if phones fails on DHCP due to misconfiguration.
Page 127 Wi-Fi Wi-Fi Status No network - The WLAN adapter is not configured or the connected SSID is down. Not Connected - The phone is connected to the WLAN adapter but not connected to MiVoice Business or MiVoice Border Gateway. Connected - The phone is connected to the WLAN adapter and MiVoice Business or MiVoice Border Gateway.
Page 128: Connecting To Wi-Fi On 6940W Ip Phone
Wi-Fi 11.2 Connecting to Wi-Fi on 6940w IP Phone The 6940w IP Phone has built-in wireless connectivity and functions as an 802.11a/b/d/g/n dual-band wireless network device which allows your phone to join a secure, high-speed network. You can choose to connect the phone via a wired Ethernet connection first and then at some point after the phone is up and running, switch to a wireless Wi-Fi network connection.
Page 129 After the phone boots up successfully, navigate to Settings > Wi-Fi. In the Wi-Fi screen that displays, press Turn on to enable Wi-Fi. The Available Networks settings menu is displayed. Select the name of your enterprise’s Wi-Fi network; for example, Mitel from Available Networks. Version 1.0 User Guide...
Page 130 Enter your password for the network and select the Save softkey. Advanced characters can be entered by using touch pad or by pressing the dialpad keys multiple times. For detailed information on the characters, refer to Dialpad keys on page 10 section in the Mitel 6940/6940w IP Phone User Guide. Version 1.0 User Guide...
Page 131 Wi-Fi The Save Settings dialog box appears. Tap Yes to connect. The connected network (Mitel) is listed under Saved Networks. Note: If you enter incorrect username or password, the Connection failed dialog box appears. Note: After the phone connects to Wi-Fi, the phone's LAN and PC ports are disabled.
Page 132 Wi-Fi 11.2.1.2 Connecting to a Home Network Note: You can connect to either a WPA2 or a WPA3 secured network. This is dependent on your router configuration. WPA3 network provides a more secure connection than WPA2 network. Boot your phone. Note: During the boot up process, based on the configuration set by your Administrator, you may see the Country Code Changed phone will reboot message.
Page 133 Wi-Fi In the Wi-Fi screen that displays, press Turn on to enable Wi-Fi. The Available Networks settings menu is displayed. Select an SSID (that is, the name of a Wi-Fi network; for example, Home Network) from Available Networks tap Connect softkey. If the SSID is secured, a password prompt appears. Note: You can connect to only one SSID at a time.
Page 134 Wi-Fi Note: An underscore _ can be typed in by pressing the 1 digit key on the keypad. The Save Settings dialog box appears. tap Yes to connect. The connected network (Home Network) is listed under Saved Networks. Version 1.0 User Guide...
Page 135 Connecting to Hidden Network A hidden network is an available wireless network which does not broadcast its SSID to any searching devices. Mitel IP phones can connect to a hidden network by allowing manual entry of the Wi-Fi credentials. Boot your phone.
Page 136 Wi-Fi Note: During the boot up process, based on the configuration set by your Administrator, you may see the Country Code Changed phone will reboot message. This indicates that the country code has been changed and will result in the phone automatically rebooting. After your phone boots successfully, navigate to Settings >...
Page 137 Wi-Fi Select Add Network > Hidden Network and press Connect softkey. In the Hidden Network screen, select the type of Security of the Network you are trying to connect. The available options are: WPA2-Personal- To connect to a WPA2-Personal network enter the Network Name (SSID) and Password.
Page 138 Wi-Fi Note: You can connect to only one SSID at a time. The SSID can be any alphanumeric, case-sensitive entry from 2 to 32 characters. The characters allowed for the SSID depend on the router configuration. Press Save softkey. The Save Settings dialog box appears. tap Yes to connect. The connected network (SSID) is listed under Saved Networks.
Page 139: Connecting To Wi-Fi Without First Connecting Via Ethernet Connection
Wi-Fi Note: If you enter an incorrect network name or username or password, Invalid Setting dialog box appears. To disconnect from Wi-Fi and use the LAN port again, under Saved Networks tap Disconnect softkey. Tap Close softkey to return to the Settings menu. 11.2.2 Connecting to Wi-Fi without first connecting via Ethernet connection...
Page 140 Ethernet cable. The Wi-Fi screen automatically displays, press Turn on to enable Wi-Fi. The Available Networks settings menu is displayed. Select the name of your enterprise's Wi-Fi network; for example, Mitel from Available Networks. Version 1.0 User Guide...
Page 141 Enter your pssword for the network and select the Save softkey. Advanced characters can be entered by using touch pad or by pressing the dialpad keys multiple times. For detailed information on the characters, refer to Dialpad keys on page 10 section in the Mitel 6940/6940w IP Phone User Guide. Version 1.0 User Guide...
Page 142 Wi-Fi The Save Settings dialog box appears. Tap Yes to connect. Note: If you enter incorrect username or password, the Connection failed dialog box appears. The phone will continue to boot up. Note: Based on the configuration set by your Administrator, you may see the Country Code Changed phone will reboot message.
Page 143 Wi-Fi Note: If after rebooting, the following message is displayed: Wifi is not allowed! This phone is not permitted to connect via Wifi please plug phone in via Ethernet cable and select OK, you must reboot your phone using a wired Ethernet Connection and contact your System Administrator to enable Wi-Fi.
Page 144 Wi-Fi Note: If you choose No the phone will revert to its initial boot-up process, displaying the start screen. It makes another attempt to establish an Ethernet connection. After timing out at the Waiting for DHCP stage, the phone again prompts with the message No Ethernet cable attached. Would you like to connect via Wi-Fi?.
Page 145 Wi-Fi Note: For a new phone (out of the box), on initial install, the phone will only connect to a 2.4GHz network, if a 2.4GHz network is not available (i.e. only 5GHz networks available), then the phone must be plugged in via Ethernet connection first to gain network access before setting up the Wi-Fi connection.
Page 146 Wi-Fi The Save Settings dialog box appears. tap Yes to connect. The connected network (Home Network) is listed under Saved Networks. Note: If you enter an incorrect password, the Connection failed dialog box appears. The phone will continue to boot up. Version 1.0 User Guide...
Page 147 Connecting to Hidden Network A hidden network is an available wireless network which does not broadcast its SSID to all searching devices. Mitel IP phones can connect to a hidden network by manually entering Wi-Fi credentials. Version 1.0 User Guide...
Page 148 Wi-Fi Boot your phone using a power supply. Note: During the boot up process, based on the configuration set by your Administrator, you may see the Country Code Changed phone will reboot message. This indicates that the country code has been changed and will result in the phone automatically rebooting.
Page 149 Wi-Fi Select Add Network > Hidden Network and press Connect softkey. In the Hidden Network screen, select the type of Security of the Network you are trying to connect. The available options are: WPA2-Personal- To connect to a WPA2-Personal network enter the Network Name (SSID) and Password.
Page 150 Wi-Fi Note: You can connect to only one SSID at a time. The SSID can be any alphanumeric, case-sensitive entry from 2 to 32 characters. The characters allowed for the SSID depend on the router configuration. Press Save softkey. The Save Settings dialog box appears. tap Yes to connect. The connected network (SSID) is listed under Saved Networks.
Page 151 Wi-Fi Note: If you enter an incorrect network name or username or password, Invalid Setting dialog box appears. The phone will continue to boot up. Note: Based on the configuration set by your Administrator, you may see the Country Code Changed phone will reboot message.
Page 152 Note: If your phone successfully connects to the Wi-Fi network, the name of connected network is listed under Saved Networks and the Wi-Fi connected symbol is shown in the Status bar of the Home screen. During this time, LAN and PC ports are disabled. If your phone is disconnected from the Wi-Fi network, the Wi-Fi disconnected symbol is shown in the Status bar of the Home screen.
Page 153: Mobilelink
• Syncing mobile call history • Answering an incoming mobile call using your Mitel MiVoice 6940 IP phone • Moving audio from an active mobile call between your mobile phone and Mitel MiVoice 6940 IP phone • PCLink Note: •...
Page 154 Additional Bluetooth devices connected to your mobile phone (e.g. smartwatches, headsets, etc...) may impede or alter the behavior of the MobileLink feature. It is recommended to disconnect any additional Bluetooth devices from your mobile phone when using the MobileLink feature on your Mitel MiVoice 6940 IP Phone.
Page 155: Pairing A Mobile Phone Using Bluetooth
MobileLink 12.1 Pairing a mobile phone using Bluetooth For instructions on how to pair your mobile phone with your Mitel MiVoice 6940 IP phone, see “Pairing a Bluetooth device”. 12.2 Syncing mobile contacts When pairing and connecting a mobile phone for the first time, the Mitel MiVoice 6940 IP phone automatically attempts to sync your mobile contacts to the Contacts application.
Page 156: Syncing Mobile Call History
For more information on the Contacts application, see “Contacts”. 12.3 Syncing mobile call history When pairing and connecting a mobile phone for the first time, the Mitel MiVoice 6940 IP phone automatically syncs your mobile call history to the Call History application. Your mobile phone call history is displayed in the My Mobile and Missed folders.
Page 157 Automatic update of your mobile phone call history is not supported. For example, if a user receives a call on the mobile phone, the call record is not automatically updated in the Call History application. The call record is updated the next time when the mobile phone connects to the 6940 IP phone or by a manual update.
Page 158: Viewing Mobile Call History
MobileLink 12.3.1 Viewing mobile call history To view your mobile phone call history: Ensure that you have paired your mobile phone with your 6940 IP phone. See “Pairing a Bluetooth device”. Press the (Call History) key. Tap My Mobile. Your mobile phone call history is displayed on the screen.
Page 159: Viewing Details Of A Mobile Call History Or Missed Call Entry
MobileLink Tap Missed. Your mobile phone missed calls is displayed on the screen. 12.3.3 Viewing details of a mobile call history or missed call entry To view details of a mobile call history or missed call entry: Navigate to My Mobile or Missed folder. See “Viewing mobile call history”...
Page 160: Updating Mobile Call History And Missed Calls
MobileLink Tap the call history or missed calls entry in the selection column for which you want to view the details, and then tap the right-arrow. The details of the mobile call history or missed call entry is displayed on screen. Note: Tap Dial to dial the number associated with the entry.
Page 161: Dialing A Mobile Phone Call History Entry
MobileLink Ensure that you have paired your mobile phone with your 6940 IP phone. See “Pairing a Bluetooth device”. Press the (Call History) key. Tap My Mobile or Missed, and then tap the Update softkey. Your mobile call history and missed calls are updated on your 6940 IP phone.
Page 162: Adding An Entry To Contacts
12.3.6 Adding an entry to Contacts To add a mobile phone call history or missed call entry to the Contacts application: Ensure that you have paired your mobile phone with your 6940 IP phone. See “Pairing a Bluetooth device”. Press the (Call History) key.
Page 163: Deleting Mobile Call History And Missed Call
Deleting a specific call history or missed call record is not supported. Tapping Delete deletes all the entries (mobile phone call history and missed calls) in the My Mobile folder. Ensure that you have paired your mobile phone with your 6940 IP phone. See “Pairing a Bluetooth device”.
Page 164: Answering An Incoming Mobile Call Using Your Mitel Mivoice 6940 Ip Phone
12.4 Answering an incoming mobile call using your Mitel MiVoice 6940 IP phone When your mobile phone is paired and connected to your Mitel MiVoice 6940 IP phone, incoming calls on your mobile phone will be indicated on your Mitel MiVoice 6940 IP phone as well.
Page 165: Moving Audio From An Active Mobile Call Between Your Mobile Phone And Mitel Mivoice 6940 Ip Phone
Switching mobile phone audio from your Mitel MiVoice 6940 IP phone to your mobile phone and back again is performed by a one-key-tap method. Tap the Push call softkey to push the mobile call audio from your Mitel MiVoice 6940 IP Phone to your mobile phone.
Page 166: Pclink
MobileLink Tap the Mobile Line key to pull the mobile call audio from your mobile phone to the Mitel MiVoice 6940 IP Phone. 12.6 PCLink Note: • The 6940w IP Phone supports PCLink. • The 6940w IP Phone has built in support for Bluetooth 5.2.
Page 167 MobileLink The Mitel MiVoice 6940 IP Phone supports PCLink, a feature that enables the IP Phone to be used as the audio device for PC or MAC video collaboration with all the supported video collaboration applications, for both Windows 10 and MAC operating systems, through the IP Phone's Bluetooth interface. For more information, see: •...
Page 168 Click Bluetooth & other devices in the left sidebar. Set the toggle switch at the top to On. To add the 6940 IP Phone 6940 IP Phone to the list of available devices, click Add Bluetooth or other device. Select Bluetooth.
Page 169 MobileLink • You can pair the PC with the 6940 IP Phone only from the PC and not from the 6940 IP Phone. If you try to initiate paring from the 6940 IP Phone, the following message appears. • After your PC is paired with the 6940 IP Phone, the PC device appears in the list of paired devices on the Mitel 6940 IP Phone.
Page 170 MobileLink • Currently only one device type (Mobile or PC) can be connected at a time. If there is already a PC or MAC connected to the IP Phone, and a mobile phone is the newly paired device, the following messages appear: •...
Page 171 Pair the Mitel 6940 IP Phone with a MAC Device To pair the Mitel 6940 IP phone with a MAC device: On your MAC device, choose the device from the Bluetooth status menu ( ) in the menu bar. If your device is connecting for the first time, choose Connect.
Page 172 If Bluetooth is not listed in System Preferences, your computer does not support Bluetooth. Ensure that the 6940 IP Phone is in the Available Devices menu. Navigate to Settings > Bluetooth > Available Devices to enter the Available Devices menu of the IP Phone.
Page 173 MobileLink To move audio from the currently selected audio device to the Mitel 6940 IP Phone: From the Microphone drop-down list, select Mitel 6940... (for either Communications or Headset if both are listed). From the Speaker drop-down list, select Mitel 6940... (for either Communications or Headset if both are listed).
Page 174 • If the user is on a PCLink session on the Mitel 6940 IP Phone (that is, has started a PC application that has the Mitel 6940 IP Phone set as the audio device and is using a USB, or DECT headset) while there is an incoming call on the Mitel 6940 IP Phone, the IP Line key flashes and beeps once (Ring Splash feature) and displays the Caller ID of the caller.
Page 175 MobileLink call on the Mitel 6940 IP Phone, the IP Line key flashes and displays the Caller ID of the caller. The following is the behavior associated with answering the incoming IP Phone call: • If the user presses the IP line key to answer the call, a pop-up dialog appears indicating that the PC is temporarily disconnected and the audio is now on your PC.
Page 176 PCLink audio, the browser based MS Teams session does not automatically set the PC audio device it is using back to the 6940 IP Phone. You will need to manually select the 6940 IP Phone as the audio device from within the MS Teams Audio Settings. To avoid this issue, it is recommended that you use the MS Teams PC application to host/access MS Team meetings, which must first be downloaded and installed on your PC.
Page 177: Guest Services
Guest Services This chapter contains the following sections: • Launching the Guest Services application • Using the Guest Services application The Guest Services feature lets hotel staff manage guest room tasks such as wakeup calls and Do Not Disturb (DND) settings. Accessible via a programmable key on the 6940w IP phone, this feature allows the sub attendant to: •...
Page 178: Using The Guest Services Application
Guest Services In the Guest Services application, you can do the following: • Search and check room status • Manage wakeup calls • Set Do Not Disturb status 13.2 Using the Guest Services application You can perform the following functions using the Guest Services application: •...
Page 179 Guest Services • Add wakeup calls • Delete wakeup calls Adding wakeup calls Note: You can add up to three wake-up calls per room. When adding a second or third wake-up call, it must be at least 20-minutes past the previous wake-up call time. To add wakeup calls: Launch the Guest Services application.
Page 180 Guest Services In the screen that displays, set the time for the wakeup calls by tapping in the time field and then using the phone's dial pad keys to enter the desired time: • Wakeup Time (24-hr format) • 2nd Wakeup (>20 mins) •...
Page 181: Setting Do Not Disturb Status
Guest Services Confirm with Yes to delete all wakeup calls configured. To remove individual wakeup calls for that room, tap the "X" key. 13.2.3 Setting Do Not Disturb Status To set the DND status: Launch the Guest Services application. Enter the guest room number in the Enter Room Number field unless you are on a call with the guest. Version 1.0 User Guide...
Page 182 Tap DND Status and set the toggle switch to On.
Page 183: Additional Features
Additional features The following features are available using feature keys only if your System Administrator has defined a programmable key or softkey with the respective functionality on your phone. When configured on a programmable key, icons are displayed beside the label indicating type of functionality. When a generic ON/OFF icon or a custom ON/OFF icon (such as those displayed for DND, Make Busy, Phone Lock, Call Fwd Always, Night Service, and Record a Call) is displayed, the key acts as a toggle to enable and disable the respective feature.
Page 184 Additional features Feature Description Icons Type Auto Answer Auto-Answer lets you Toggle ON/OFF automatically answer calls that ring your Prime line. Call Fwd Always Call Fwd Always is used Toggle ON/OFF to redirect all incoming calls to an alternate number. Call Fwd Busy Call Fwd Busy is used to Toggle ON/OFF...
Page 185 Additional features Feature Description Icons Type Call Fwd No Answer Call Fwd No Answer is Toggle ON/OFF used to redirect both incoming internal and external calls to an alternate number when you do not answer. Call Park and Call Park - Call Park allows you to Toggle ON/OFF Retrieve...
Page 186 Additional features Feature Description Icons Type DSS/Busy Lamp You can use the Busy Line States Non-Toggle Lamp Field feature to monitor the status of single-line sets, single- member lines, key system lines, multicall Broadcast Groups, and Hot Desk users. Emergency Call The Emergency Call Toggle ON/OFF Notification key allows...
Page 187 Additional features Feature Description Icons Type Group Park Group Park allows Toggle ON/OFF you to place a call in a special hold state. You, or someone else, can then retrieve the call from another extension in the system. Group Park uses a single feature key to both park and retrieve calls.
Page 188 Additional features Feature Description Icons Type Key System Key System Groups Line States Non-Toggle let multiple telephones share the same extension number. Incoming calls ring all of the idle stations, and the stations stop ringing when one member answers the call. Only one member of a Key System Group can use the line at one time.
Page 189 Additional features Feature Description Icons Type Multicall Multicall Groups let Line States Non-Toggle multiple telephones share the same extension number. Incoming calls ring all of the idle stations, and the stations stop ringing when one member answers the call. A Multicall group allows more than one group member to use the line at...
Page 190 Additional features Feature Description Icons Type Personal Presence Personal Presence lets Toggle ON/OFF you choose which of your personal answer points you want to receive your calls at. Phone Lock The Phone Lock feature Toggle ON/OFF locks a set, preventing access to the majority of features, with the following exceptions:...
Page 191 Additional features Feature Description Icons Type Secretarial A DSS key provisioned Line States Non-Toggle with the "secretarial" option allows you to perform a transfer to the associated device or directory number. Single Line The Single Line feature is Line States Non-Toggle used to set the prime line as a single line, whereby...
Page 192 Feature Description Icons Type User Speedcall User Speedcall keys Avatar Non-Toggle allow you to store external numbers under feature keys for faster dialing. You can press a Speed Call Key to dial a phone number or, during a call, to outpulse DTMF tones.
Page 193: Accessory Support
USB headsets 15.1 Mitel M695 Programmable Key Module (PKM) Up to three Mitel M695 PKMs can be attached to the right of the Mitel MiVoice 6940 IP phone providing you with 84 additional programmable keys (28 keys per PKM). The Mitel M695 PKM features a 4.3” 480x272 pixel color backlit LCD display that provides a unified graphical user experience with the Mitel MiVoice 6940 IP phone.
Page 194 Accessory support Note: The fixed keys on the Mitel M695 PKM are supported on the Mitel MiVoice Business System. Use a IEEE 802.3at compliant PoE L2 Switch, IEEE 802.2at Inline Power Injector, or an AC to DC Adapter to power the Mitel MiVoice 6940 IP phone.
Page 195: Mitel Wireless Lan Adapter
Dual band IEEE 802.11a/b/g/n support: • The Mitel Wireless LAN Adapter is designed to communicate in the 2.4 GHz and 5 GHz bands. Radio interference in the commonly used 2.4 GHz band can be avoided by utilizing 5 GHz. •...
Page 196: Mitel Cordless Bluetooth Handset
Handset battery recharge time of three hours or less • Wideband audio capable Note: To pair the handset with the Mitel MiVoice 6940 IP phone, power on the handset and follow the procedures detailed in “Pairing a Bluetooth device”. The device name will appear in the available devices list as "Cordless Handset"...
Page 197: Hardware Features
Accessory support 15.3.1 Hardware features Number Feature Description Blue - Indicates the status of the handset. Green - Indicates the status of the handset battery. For more information, see “LED indicator”. Version 1.0 User Guide...
Page 198: Led Indicator
Accessory support Number Feature Description Hookswitch key Lifting the handset from the cradle activates the handset. If the handset is already out of the cradle, pressing the Hookswitch key is equivalent to taking the handset off hook. Pressing the key again is equivalent to placing the handset on hook.
Page 199 Accessory support LED Color LED State Indicates Blue Blinking Handset is not connected and is in pairing mode. (Handset Not in Cradle) Winking Handset is connected but not in use. Fading Handset is connected and in use. Green Solid Battery is fully charged. (Handset in Cradle) Winking Battery is charging.
Page 200: Alerting Tones
15.4 Mitel Integrated DECT Headset The Mitel Integrated DECT (iDECT) headset is a fully integrated, professional DECT wireless headset for the Mitel 6940 and 6940w IP Phone that delivers immersive sound quality in your office space. Feature highlights include: •...
Page 201: Features
• Three-hour charge time The Mitel Integrated DECT Headset is compatible with Mitel MiVoice 6940 and 6940w IP phone. The Mitel Integrated DECT Headset is also compatible with the Mitel M695 Programmable Key Module, supporting up to three modules connected to your 6940 or 6940w IP phone.
Page 202: Using The Headset
Accessory support 15.4.2 Using the headset 15.4.3 Charging the headset To charge the headset, dock the headset in the base. When docked correctly the headset battery will begin charging. When fully charged, the headset offers up to 8 hours of talk time. Version 1.0 User Guide...
Page 203: Upgrading The Headset
Accessory support 15.4.4 Upgrading the headset To upgrade the headset firmware, dock the headset in the base and reboot the Mitel MiVoice 6940 IP phone. Note: For the headset firmware upgrade, the battery level of the Integrated DECT Headset must be at 20% at least.
Page 204: Led Status
Accessory support Tap the Phone Info status category. The firmware version, battery level, and Power/Bandwidth info of the Integrated DECT Headset is available on the screen. 15.4.6 LED status LED indicator Description Battery charging (Green - slow flash) Full battery (Green) Medium battery (Yellow) Low battery (Red) Very low battery (Red - flashing)
Page 205: Replacing The Integrated Dect Headset
Description Searching for headset (flashing) Note: For how to install the Mitel DECT Headset to your 6940 IP phone or the Mitel M695 Programmable Key Module, see the Mitel Integrated DECT Headset Installation Guide. 15.4.7 Replacing the Integrated DECT Headset If the Integrated DECT Headset is malfunctioning, or if you have paired a wrong Integrated DECT Headset with the base, you must replace and repair the Integrated DECT Headset.
Page 206: Hardware Features
Accessory support • HD voice audio • Omni directional microphone • Functionally integrated with desk phone - volume / mute sync, pulling call to / from conference phone • Connect two speakerphones wirelessly to extend speakerphone range and for stereo music playback •...
Page 207 Accessory support Icon Button Description Battery Status Shows the battery status. Bluetooth Connects to a Bluetooth device. Link Links two speakerphones. Smart Turns on or off the voice assistant application on your smartphone. Version 1.0 User Guide...
Page 208: Usb Headsets
For information how to set up your Mitel S720 Bluetooth Speakerphone, see the Mitel S720 Bluetooth Speakerphone Installation Guide. 15.6 USB headsets The Mitel MiVoice 6940 IP phone accepts USB headsets through the USB port on the back of the phone. Version 1.0 User Guide...
Page 209 Contact your System Administrator for questions regarding supported headsets or refer to the MiVoice Business Release 8.0 Release Notes. Headsets connected to the Mitel MiVoice 6940 IP phone are limited in functionality to answering, ending, and muting calls. Additional headset features (such as rejecting calls) are not supported and will cause unexpected behavior (e.g.
Page 210 Note: See the Mitel MiVoice 6940 IP Phone Installation Guide for more information.
Page 211: Limited Warranty
(1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Mitel shall, at its option, and as the exclusive remedy, either repair or replace the product at no charge, if returned within the Warranty Period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.
Page 212: After Warranty Service
This service provides repair or replacement of your Mitel product, at Mitel's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions •...
Page 213 Copyright 2024, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of mitel.com Mitel Networks Corporation, including itself and subsidiaries and authorized entities. Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.

This manual is also suitable for:

6940w

Mitel 6940 User Manual

Quick Links

Need help?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Mitel 6940

Summary of Contents for Mitel 6940

This manual is also suitable for:

Table of Contents