Resolving Issues With Audio - SMART Board SPNL-6275-V3 Installation And Maintenance Manual

CHAPTER 7
TROUBLESHOOTING
Issue
A persistent image appears on the
display.
You're experiencing other issues
with image quality, or the previous
solutions don't resolve the issue.

Resolving issues with audio

Issue
You're experiencing the following
or similar issues with audio:
No sound is coming from the
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speakers.
Sound is coming from the
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speakers, but the volume is
low.
The sound is distorted or
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muffled.
There is a whine or buzzing sound
coming from the back of the
display.
You're experiencing other issues
with audio, or the previous
solutions don't resolve the issue.
54 smarttech.com/kb/171167
Solutions
See Image persistence or burn in on LCD
See Referring to the SMART knowledge base for additional troubleshooting
information on page 56.
Solutions
If you're using an external audio system, make sure it is turned on.
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Make sure the cables connecting the display to the computer are securely
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fastened.
Adjust the volume on the display and the connected computer and make sure
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neither are muted.
Adjust the display's audio settings.
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For SPNL-6000-V3/SBID-6000 models, see Sound menu options on page 69.
For SPNL-6000-V2 and SPNL-6000P models, see Sound menu options on
page 74.
For SPNL-6000-V1 models, see Sound menu options on page 77.
If you're using the integrated speakers, set the volume for the computer and any
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running applications to 80%, and then adjust the display's volume.
OR
If you're using an external audio system, set the volume for the computer, any
running applications and the display to 80%, and then adjust the external audio
system's volume.
Be aware that these sounds are normal. All displays emit some electrical noise.
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Such sounds may be more noticeable with some displays than with others.
However, if you hear noise from the front of the display, further investigation is
required.
Connect all devices to the same power outlet or power bar.
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See Referring to the SMART knowledge base for additional troubleshooting
information on page 56.
displays.