Resolving Issues With Video - SMART Board SPNL-6275-V3 Installation And Maintenance Manual

CHAPTER 7
TROUBLESHOOTING

Resolving issues with video

Issue
You're experiencing the following
or similar issues with video:
The video is distorted.
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There is visual noise.
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The image is dim.
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The display is on, but nothing
shows on the screen.
A computer is connected to the
display, but only a "No Signal" or
"Initializing" message appears on
the screen.
One or more video inputs don't
work with the Multi-Window
feature.
You want to output video to
another display.
You're experiencing other issues
with video, or the previous solutions
don't resolve the issue.
52 smarttech.com/kb/171167
Solutions
Make sure any connected computers are on and not in Standby mode.
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Set connected computers' resolution and refresh rate to values that the display
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supports.
Restart the display and any connected computers.
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See Turning the display off and back on on page 44.
Replace the video cable connecting the computer to the display to determine if
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the issue is with the cable.
If the power light is solid or slowly flashing amber, press the Power button to turn
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on the display.
See Understanding the SMART Board 6000 series and 8000i-G5 series
interactive flat panels' power
Make sure any connected computers are on and not in Standby mode.
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Make sure that the screen is working by opening the on-screen display menu.
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Restart the display and any connected computers.
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See Turning the display off and back on on page 44.
Replace the video cable connecting the computer to the display to determine if
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the issue is with the cable.
Make sure the computer is connected to the currently selected input.
Make sure the Multi-Window feature is set correctly.
See Multi-Window menu options on page 75.
Be aware that only displays with newer AM30 or AM40 appliances support
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video output.
See Using a secondary display.
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See Referring to the SMART knowledge base for additional troubleshooting
information on page 56.
modes.