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Fault
Detergent residue on
the dry laundry.
Insufficient cleaning.
Home Connect is not
working properly.
No connection to the
home network.
Water is leaking out
at the water inlet
hose.
Water is leaking out
at the water outlet
hose.
Odours have formed
in the appliance.
Water is leaking from
below the door.
19.2 Emergency release
Releasing the door
Requirement: The drain pump is empty. → Page 19
Cause and troubleshooting
Unsuitable detergent added to the dispenser of the intelligent dosing system.
1.
Check whether the detergent used is suitable.
→ "Detergents and care products", Page 14
Drain the dispenser.
2.
Clean the dispenser.
3.
4.
Refill the dispenser.
→ "Filling the dispensers", Page 16
Basic dosage is not correctly adjusted.
If intelligent dosing is activated, reduce the basic dosage → Page 16.
▶
Basic dosage not adjusted.
If intelligent dosing is activated, adjust the basic dosage → Page 16.
▶
Detergent or care products have congealed in dispensers of the intelligent dosing system.
Check whether the detergent used is suitable.
1.
→ "Detergents and care products", Page 14
Drain the dispenser.
2.
Clean the dispenser.
3.
Refill the dispenser.
4.
→ "Filling the dispensers", Page 16
Unsuitable detergent added to the dispenser of the intelligent dosing system.
Check whether the detergent used is suitable.
1.
→ "Detergents and care products", Page 14
Drain the dispenser.
2.
Clean the dispenser.
3.
Refill the dispenser.
4.
→ "Filling the dispensers", Page 16
Different causes are possible.
Go to www.home-connect.com.
▶
Wi-Fi is switched off.
Activating Wi-Fi on the appliance.
▶
→ "Activating Wi-Fi on the appliance", Page 17.
Wi-Fi is activated but a connection to your home network cannot be established.
Ensure that the home network is available.
1.
Reconnect the appliance to the home network.
2.
→ "Setting up Home Connect", Page 17
Water inlet hose is not correctly/securely connected.
Connect the water supply hose correctly.
1.
→ "Connecting the water inlet hose", Page 8
Tighten the screw connection.
2.
The water outlet hose is damaged.
Replace the damaged water outlet hose.
▶
Water outlet hose is not connected correctly.
Connect the water outlet hose correctly.
▶
→ "Water outlet connection types", Page 8
Humidity and detergent residue may promote the formation of bacteria.
→ "Cleaning the drum", Page 19
▶
If you are not using the appliance, leave the door and detergent drawer open so that re-
▶
sidual water can evaporate.
Dirt on the door or seal causes leaks.
Clean the door and the seal.
▶
Troubleshooting en
27
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