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en Troubleshooting
Fault
Longer, whirring
noise before the start
of the wash cycle or
fabric softening.
Loud noises during
the spin cycle.
Banging noises, rat-
tling in the drain
pump.
Slurping, rhythmical
suction noise.
Creasing.
The spin result is not
satisfactory. The laun-
dry is too wet/too
damp.
Detergent residue on
the damp washing.
Detergent residue on
the dry laundry.
26
Cause and troubleshooting
Intelligent dosing system dispenses detergent or care products.
Not a fault – normal operating noise.
▶
Appliance is not correctly aligned.
→ "Aligning the appliance", Page 8
▶
The appliance feet are not fixed.
Secure the appliance feet.
▶
→ "Aligning the appliance", Page 8
Transit bolts have not been removed.
→ "Removing the transit bolts", Page 7.
▶
Foreign bodies have got into the drain pump.
→ "Cleaning the drain pump", Page 19
▶
The drain pump is active, the detergent solution is pumped out.
Not a fault – normal operating noise.
▶
The spin speed is too high.
The next time you run a wash cycle, set a lower spin speed.
▶
The load is too large.
The next time you run a wash cycle, reduce the amount of laundry being loaded.
▶
Unsuitable programme for the type of fabric.
Select the programmes that are suitable for the type of fabric.
▶
A low spin speed is selected.
The next time you run a wash cycle, set a higher spin speed.
▶
Start the
Spin programme.
▶
Drain pipe or water outlet hose is blocked.
Clean the drain pipe and the water outlet hose.
▶
Drain pipe or water drain hose is caught or jammed.
Ensure that the drain pipe and water drain hose are not kinked or trapped.
▶
The unbalanced load detection system has interrupted the spin cycle because the laundry is
unevenly distributed.
Redistribute the laundry in the drum.
▶
Note: Where possible, mix large and small items in the drum. Different sized items of laun-
dry distribute themselves better during the spin cycle.
Start the
Spin programme.
▶
Unbalance load detection system is using a reduced spin speed to eliminate an unbalance.
Redistribute the laundry in the drum.
▶
Note: Where possible, mix large and small items in the drum. Different sized items of laun-
dry distribute themselves better during the spin cycle.
Start the
Spin programme.
▶
Detergents may contain water-insoluble substances that deposit on the laundry.
Start the Rinse
programme.
▶
Unsuitable detergent added to the dispenser of the intelligent dosing system.
Check whether the detergent used is suitable.
1.
→ "Detergents and care products", Page 14
Drain the dispenser.
2.
Clean the dispenser.
3.
Refill the dispenser.
4.
→ "Filling the dispensers", Page 16
Basic dosage is not correctly adjusted.
If intelligent dosing is activated, reduce the basic dosage → Page 16.
▶
Detergents may contain water-insoluble substances that deposit on the laundry.
Brush out the laundry after washing and drying.
▶
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