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Fault
flashes.
"E:30/-20"
All other error codes.
The appliance is not
working.
The programme does
not start.
The door cannot
be opened.
Cause and troubleshooting
Door is not closed.
Close the door.
▶
Laundry is caught in the door.
Remove any trapped laundry.
▶
Detergent dosage is too high.
If you dose manually, reduce the amount of detergent for the next washing cycle with the
▶
same load.
Additional water is added.
Do not add any extra water to the appliance while it is operating.
▶
Solenoid valve defective.
Call the after-sales service.
▶
→ "Customer Service", Page 29
Malfunction
Switch the appliance off and then on again.
1.
If the message appears again, disconnect the appliance from the power supply for at
2.
least 30 seconds by pulling out the plug or by switching off the relevant circuit breaker in
the fuse box.
a If the fault was a one-off, the message disappears.
If the message appears again, call the after-sales service. Please specify the exact error
3.
message when calling.
→ "Customer Service", Page 29
The mains plug of the power cord is not plugged in.
Connect the appliance to the power supply.
▶
The circuit breaker in the fuse box has tripped.
Check the circuit breaker in the fuse box.
▶
There has been a power cut.
Check whether the lighting in your room or other appliances are working.
▶
You have not pressed Start/Reload
Press Start/Reload
▶
Door is not closed.
Close the door.
▶
Childproof lock is activated.
Deactivate childproof lock.
▶
→ "Deactivating the childproof lock", Page 16
- Finished in + is activated.
Check whether - Finished in + is activated.
▶
→ "Buttons", Page 12
Laundry is caught in the door.
Remove any trapped laundry.
▶
The detergent drawer has not been pushed in fully.
Push in the detergent drawer until the symbol goes out.
▶
The pump for the intelligent dosing system is blocked.
Switch off the appliance.
1.
Clean the pump unit.
2.
Switch the appliance on.
3.
If the display appears again after you clean the pump unit, call customer service.
4.
→ "Customer Service", Page 29
Note: You can deactivate and manually dose the intelligent dosing system until the fault is
rectified.
→ "Buttons", Page 12
is activated.
Continue the programme by selecting
▶
→ "Resuming the programme when the programme status is Rinse Hold", Page 15
.
.
Spin or
Troubleshooting en
Drain and pressing Start/Reload
.
23
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