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en Troubleshooting
Fault
The door cannot
be opened.
The water is not
draining.
Water is not flowing
in. Detergent is not
being dispensed.
The spin cycle runs
several times.
The programme dura-
tion changes during
the wash cycle.
24
Cause and troubleshooting
The temperature is too high.
Wait until the temperature has dropped.
▶
Cancel the programme.
▶
→ "Cancelling the programme", Page 15
Water level is too high.
Select a suitable programme for draining.
▶
→ "Programmes", Page 000
Power failure.
Open the door using the emergency release.
▶
→ "Emergency release", Page 27
Drain pipe or water outlet hose is blocked.
Clean the drain pipe and the water outlet hose.
▶
Drain pipe or water drain hose is caught or jammed.
Ensure that the drain pipe and water drain hose are not kinked or trapped.
▶
Drain pump is blocked.
→ "Cleaning the drain pump", Page 19
▶
is activated.
Continue the programme by selecting
▶
→ "Resuming the programme when the programme status is Rinse Hold", Page 15
The water outlet hose is connected too high.
Install the water outlet hose at a maximum height of 1 metre.
▶
Pump cover is not correctly assembled.
Correctly assemble the pump cover.
▶
Detergent dosage is too high.
Immediate measure: Mix one tablespoon of fabric softener with 0.5 litres of water and
▶
pour the mixture into the compartment for manual dosing (not for outdoor clothing,
sportswear or items stuffed with down).
If intelligent dosing is activated, reduce the basic dosage → Page 16.
▶
If you dose manually, reduce the amount of detergent for the next washing cycle with the
▶
same load.
Unapproved extension installed on the water drain hose.
Remove any unapproved extensions from the water hose.
▶
→ "Connecting the appliance", Page 8
The pump cap is not fully screwed in.
Ensure that the pump cap is screwed in all the way into the appliance. The handle on the
▶
pump cap must be in a vertical position.
You have not pressed Start/Reload
Press Start/Reload
▶
The filters in the water inflow are blocked.
Clean the filters in the water inflow.
▶
The tap is turned off.
Turn on the tap.
▶
The water inlet hose is kinked or jammed.
Ensure that the water inlet hose is not kinked or jammed.
▶
The unbalanced load detection system eliminates an imbalance by repeatedly redistributing
the laundry.
Not a fault – no action required.
▶
Note: When loading, where possible, place large and small items of laundry together in the
drum. Different sized items of laundry distribute themselves better during the spin cycle.
The programme operation is optimised electronically. This may change the programme dur-
ation.
Not a fault – no action required.
▶
Spin or
.
.
Drain and pressing Start/Reload
.
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