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7. TECHNICAL SUPPORT
Before leaving the factory this appliance has been calibrated and tested by experienced and skilled
personnel in order to obtain the best operating results. Any repair or calibration must be carried
out with the utmost care and attention, using only original parts.
That is why it is required to always contact the Dealer who has sold the appliance or our nearest
Technical Support Centre, specifying the kind of failure and the model of the appliance you have.
The parts required for adaptation to different types of gas are provided with the appliance hence
supplied upon sale or delivery.
For servicing needs the user may contact Tecnoeka on the numbers shown on the cover, or refer to
the website www.tecnoeka.com.
8. DISPOSAL OF THE APPLIANCE
In accordance with Directive 2012/19/EU on the disposal of waste electrical and
electronic equipment, the crossed-out wheeled bin symbol on the equipment indicates
that the product was placed on the market after 13 August 2015, and that at the end
of its services life it must be disposed of separately from other waste.
At the end of the appliance's service life, the user must, therefore, deliver it to the
appropriate centres (recycling centres) for the separate collection of electrical and
electronic waste.
All TECNOEKA appliances are made of recyclable metal materials (stainless steel,
galvanised sheet metal, iron, copper, aluminium, etc.) which make up more than 90%
of the total weight of the appliance. Before disposing of the appliance, it is
recommended to make it unusable by removing the power supply cable and removing
the mechanism for closing compartments and/or openings, if any.
The separate waste collection and subsequent treatment, recovery and disposal, are conducive to the
production of equipment with recycled materials and reduce the negative effects on the environment and
health possibly caused by incorrect waste handling. Illegal disposal of the product by the user entails the
application of administrative penalties.
9. CONVENTIONAL WARRANTY
The Tecnoeka product is designed for food use only and is covered by warranty according to law
(art. 1490 and subsequent articles of the Italian Civil Code) for Professional Customers or
customers who purchase from the Dealer with a VAT number. The Tecnoeka product is
professional and certified according to IEC EN 60335-1 and can only be sold to professional users.
With the exclusion of any additional warranty, the Vendor agrees to repair, at its sole discretion,
only those parts of the products that prove to be tainted by an original fault as long as, subject to
forfeiture, the customer has reported the fault within 12 months from the date of purchase and
reported the defect within 8 days from the date of discovery, in writing, attaching a copy of the
invoice, receipt or tax receipt as proof of purchase.
Including the event in which the customer is unable to produce the invoice, receipt or tax receipt
as proof of purchase, meaning that the terms outlined above are not complied with, the warranty
is expressly forfeited in the following cases:
1) Faults or breakdowns of components caused by transport.
2) Damage deriving from inadequate electrical, hydraulic and gas supply systems compared to that
provided in the installation manual, or anomalous operation of these systems.
3) Damage deriving from incorrect product installation, or installation not carried out in
accordance with the installation manual and, in particular, damage due to the inadequacy of
the flues and drains that the product is connected to.
4) Using the product for purposes other than its intended use, as specified and resulting from the
technical documentation issued by Tecnoeka.
5) Damage due to using the Product in a manner that is not in line with the instructions in the use
and maintenance manual.
6) Tampering with the product.
7) Product adjustment, maintenance and repair activities carried out by unqualified personnel.
8) The use of non-original spare parts or not authorised by Tecnoeka.
9) Damage or defects caused by negligent and/or imprudent use of the product, or in cont rast with
the instructions set forth in the use and maintenance manual.
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