Spectra Logic T-Series Spectra T200 Replacement Instructions Manual page 16

Returning a Malfunctioning Component
Ship an RMA Return
1. Place the prepaid red and white shipping label that was included with the
replacement component in a visible location on the outside of the shipping carton.
Make sure the RMA number is written on the label.
If you do not have a return shipping label, contact the RMA Administrator at
1-800-227-4637 for instructions.
2. Follow the steps that are appropriate for your location to ship the component.
Domestic Return Instructions
Ship the package to:
Spectra Logic Corporation
ATTN: {RMA Number}
5571 Arapahoe Avenue
Boulder CO 80303
International Return Instructions
1. Fill out your portion of the International
Shipping Instructions form, available on the
Spectra Logic Web site at
www.spectralogic.com/returns.
2. Return the completed form to Spectra Logic
using one of the following methods:
Email: intlreturns@spectralogic.com
Fax: 303.939.8844
Post: Spectra Logic
International Returns
1700 N 55th Street
Boulder CO 80301
USA
a. For follow-up on RMA equipment service and returns, contact SpectraGuard Technical Support either by phone or email
Contacting Spectra Logic on page 2
(see
16
a
Notes
Contact FedEx Ground to schedule pick-
up (1-888-777-6040).
Note:
accept ground packages. Spectra Logic
will pay the return freight for all domestic
shipments.
a
Notes
).
Regular FedEx pickups will not
Spectra Logic arranges for return
shipment when a request is made to
International Shipping.
When you receive confirmation from
Spectra Logic, follow the instructions
given to prepare the component for
pickup by the shipper.
If you have any questions about this
process, contact the RMA Administrator
at 303-449-0160 for instructions.